1. Performance Excellence Conference by New Zealand Business Excellence Foundation

    March 26, 2019 by BPIR.com Limited
    Article contributed by Saad Ghafoor, PhD Student COER, and Dr Robin Mann. Head, COER

    The New Zealand Business Excellence Foundation NZBEF organized the Performance Excellence Conference on 19th and 20th March 2019. The conference was held in the Waipuna Hotel and Conference Centre in Auckland with speakers and participants from various parts of New Zealand and from overseas. The conference promised to be a very exciting meet-up for business excellence professionals and enthusiasts. The New Zealand Defense Force (NZDF) showed particular interest in the conference with a large number of NZDF staff attending the conference.
    The participants of the conference were able to learn about global business excellence practices and make sense around how adopting business excellence would help their organisations improve. Speakers from Australia, Canada, Chile, and New Zealand educated the audience about the present state of business excellence in their respective areas of responsibilities and the challenges that organisations are experiencing by ignoring it. The conference was very educational for those that were new to the idea of business excellence.


    The two-day conference was inaugurated by Beryl Oldham, NZBEF Board Chair with appreciation towards all the participants and speakers of the conference.


    The conference was mediated by Joe Hollander – Master of Ceremonies during the presentations and discussions/ question answer sessions that followed them.


    Dr. Robin Mann of the Centre for Organisational Excellence Research (COER) Ltd delivered a presentation on the Importance and Health of the Business Excellence Movement Worldwide.


    The presentation was enriched with a brief presentation on the project Excellence Without Borders by Saad Ghafoor and some of its initial findings. Other domestic/ New Zealand speakers were Bernard Powell, Carew Hatherley, Anthony Stephenson, Keith Phillips and Michael Voss. The international speakers were Dawn Ringrose from Canada, Jorge Roman from Chile, Ravi Fernando, Mike Mclean, and Dianne Gibert from Australia.


    A panel discussion on Performance Excellence, Business Excellence and Organisational Excellence Framework was carried out with Michael Voss, Jorge Roman, Robin Mann, Ravi Fernando, Dawn Ringrose and Mike McLean.


    The panelists discussed the operational challenges for adopting business excellence. The participants took particular interest in this discussion and asked questions relating to their organizations’ day-to-day business. Most of the questions from the attendees were around how they can localize the practices or principles of business excellence such that they are applicable to the New Zealand work environment.
    The conference ended with a clear commitment by the NZBEF and its participants that the focus on excellence needs to be re-energised otherwise NZ Inc would lose its international competitiveness against other countries where business excellence has become the norm. As such the NZBEF is calling for New Zealand organisations to join its foundation with a new website just launched.
    The BPIR.com is supporting NZBEF and the worldwide focus on excellence. Our new series of 50+ Best Practice Reports will be covering one by one all the criteria items of Business Excellence Models – thus providing the building blocks towards world-class performance.
    To start this off we have published a Best Practice Report on Business Excellence to provide an overview of what it is and share its current status. If you or your organization are striving for a destination of excellence consider supporting our research by joining the BPIR.com today.

  2. Spotlight on 2018 Baldrige Award Recipient Leaders: Tri County Tech’s Lindel Fields

    March 11, 2019 by BPIR.com Limited

    Originally posted on Blogrige by Dawn Bailey

    Lindel Fields, superintendent and CEO of 2018 Baldrige Award recipient Tri County Tech (TCT), knew when he drafted his Vision 2020 that it was a fearless and bold initiative. His goal was to establish Tri County as a premier U.S. education institution. In April, when he takes the stage at the 31st annual Quest for Excellence© conference to celebrate TCT as a U.S. role-model organization in the education sector, he will know that this goal has been achieved.In the following interview, Fields describes his upcoming leadership presentation at the Quest conference and what was behind the technology center’s journey of continuous improvement on behalf of its students, a journey that has culminated, for the moment, with winning the Baldrige Award.

    How do you feel about this great achievement, and how did your employees react when they heard the news of winning the award?
    It’s very exciting, and it’s a very emotional experience for our employees who have worked on our Baldrige journey of improvement for 13 years. Those of us who are close to Baldrige know the magnitude of it.

    This is also a great moment of pride not just for our employees but for our students. We didn’t quite know the type of impact that Tri County Tech winning the Baldrige Award would have on the students, but there has been an emotional response, including tears, from them as well. I didn’t expect that.

    Please gives us a sense of what your leadership presentation will be about.
    The main theme is to share how using the Baldrige framework has led to a lot of learning for us, and I will share five mantras that we’ve discovered on our journey. Here are two samples: “When you try to be everything to everybody, you can’t be anything to anybody” and “Spend Tri County money like it’s your grandmother’s social security.” All five mantras give you a sense of our leadership philosophy. The presentation will also talk about the importance of patience and perseverance.

    How has the Baldrige Excellence Framework contributed to your organization’s success?
    Baldrige is systemic at our organization. We contribute everything we do to the framework and its Criteria. It’s about being committed to the entire process, not just to parts of it. As a result, we can point to a couple of things that we didn’t expect as a result of using the Criteria. We have had significant efficiencies in business operations including our ability to eliminate dependency on federal funding. Results have also led to more process and operational consistency and one of the highest completion and retention rates for students at a public education institution in the United States.

    Why do you think organizations in your sector could benefit from using the Baldrige framework?
    Education is about providing opportunities for students who entrust us with their hopes and dreams. And when you have that kind of responsibility, your ability to do that for the masses is dependent upon subscribing to something bigger than you can accomplish alone. It’s like a workout regimen. An Olympic athlete would not train alone. He or she would hire a coach and subscribe to a world-class regimen or methodology. When an organization subscribes the world-class methodology available in the Baldrige framework, it can achieve world-class results.

  3. Best Practice Report: Vehicle Fleet Maintenance and Management

    March 10, 2019 by BPIR.com Limited

    A vehicle fleet is a group of vehicles used by an organisation for the purposes of work. These vehicles are usually owned or leased by a business (for example, a car rental or bus company) or government entity (for example, a municipal utilities department or the police or fire service). They can include cars, utility vehicles, motorcycles, heavy and industrial-use vehicles, trailers, as well as all forms of aircraft and boats. While vehicle fleet maintenance may appear technical, its primary focus is to ensure an organisation’s vehicles are safe for use and roadworthy.

    Fleet management encompasses fleet maintenance, and aims to develop strategies to maximise the life span of a fleet of vehicles. It also governs driver behaviour. Most fleet managers use fleet maintenance or management software to track driver activity, vehicle maintenance details, and to determine ways to optimise their use. This information exchange between a vehicle fleet and a central authority is known as a fleet telematics system.

    In This Report:

    1. What is “vehicle fleet maintenance and management”?
    2. Which organisations have received recognition for excellence in vehicle fleet maintenance and management?
    3. How have organisations reached high levels of success in vehicle fleet maintenance and management?
    4. What research has been undertaken into vehicle fleet maintenance and management?
    5. What tools and methods are used to achieve high levels of success in vehicle fleet maintenance and management?
    6. How can vehicle fleet maintenance and management be measured?
    7. What do business leaders say about vehicle fleet maintenance and management?
    8. Conclusion

    Access the report from here. At the bottom of the page is a PDF version of the report for easy reading. If you are a non-member, you will find some of the links in this report do not work. To join BPIR.com and support our research simply click here or to find out more about membership, email membership@bpir.com. BPIR.com publishes a new best practice every month with over 80 available to members.

  4. Launch of the 3rd cycle of Dubai We Learn government projects

    March 6, 2019 by BPIR.com Limited

    Dubai We Learn 3rd cycle government entities

    Due to the tremendous success of the 1st and 2nd cycles of Dubai We Learn, an initiative by the Dubai Government Excellence Programme (DGEP) in partnership with the Centre of Organisational Excellence Research (COER), New Zealand, a 3rd cycle was launched in February 2019. The 3rd cycle began on the 18th February with a 3-day training course provided to the first batch of Excellence Maker’s benchmarking projects, followed by training to the second batch beginning on the 25th February. The 3rd cycle consists of mentoring 10 benchmarking projects and the provision of a best practice resource, BPIR.com, for all 37 government entities.

    The projects taking part are shown below:

    Projects were selected based on their potential benefits to Dubai as a whole (and the government entity) and the commitment of each government entity to complete the project within one year. Meetings were held with each government entity to discuss their proposed projects and set expectations. The photos below show the teams attending the TRADE Benchmarking training delivered by Dr Robin Mann.
    Batch 1: Community Development Authority, Dubai Electricity and Water Authority, Dubai Land, Dubai Municipality, General Directorate of Residency and Foreigners Affairs, and Roads and Transport Authority.

    Batch 1: Community Development Authority, Dubai Electricity and Water Authority, Dubai Land, Dubai Municipality, General Directorate of Residency and Foreigners Affairs, and Roads and Transport Authority.


    Batch 2: Dubai Corporation for Ambulance Services, Dubai Health Authority, Dubai Police, and The Executive Council

    Batch 2: Dubai Corporation for Ambulance Services, Dubai Health Authority, Dubai Police, and The Executive Council

    During the 3-days of intensive training on the TRADE Benchmarking methodology, the projects were refined and the teams learnt how to use benchmarking to find and implement best practices.
    Dubai Municipality team discussion on planning a benchmarking site visit

    Dubai Municipality team discussion on planning a benchmarking site visit


    Dubai Corporation for Ambulance Services conducting a SWOT analysis for their project

    Dubai Corporation for Ambulance Services conducting a SWOT analysis for their project

    The photograph below shows Dr Ahmad Al Nuseirat, Coordinator General of Dubai Government Excellence Program, delivering the welcoming speech at the training.
    Dr. Ahmad Al Nuseirat’s welcoming speech

    Dr. Ahmad Al Nuseirat’s welcoming speech

    Following on from the training three knowledge sharing summits will be held throughout the year and a final closing sharing in December 2019 to evaluate the success of each project. The 1st knowledge sharing summit will be held on 30 April 2018 with each team giving a 10-minute presentation describing the progress of their projects. These knowledge sharing summits provide an excellent platform for the teams to learn from each other. As all project teams are using the TRADE benchmarking methodology it is easy to compare progress and share experiences.

    To receive up to date information about this initiative subscribe to our free newsletter from here, you can also search #Dubai_We_Learn on social media websites to see content uploaded by the teams.

    To learn more of the previous projects you can read our book on the 1st Cycle of Dubai We Learn here and shortly you will be able to read our book on the 2nd Cycle of Dubai We Learn showcasing 11 more projects (to be published by May 2019).

  5. BPIR.com Newsletter: February 2019

    February 27, 2019 by BPIR.com Limited





    Best Practice Report: Performance Management Systems for Emergency Service?

    Emergency and rescue services are organisations tasked with responding to various emergencies and ensuring public safety and health. Three primary emergency services can be summoned directly by the public: police, fire, and emergency medical services (EMS), which are also called ambulance services or paramedic services. This report will focus on how corporate performance management (CPM) principles can be applied to these emergency services to promote world-class delivery of care and optimal outcomes for the public.?


    Featured Events


    NZBEF Conference, Auckland, New Zealand, 19-20 Mar 2019

    Come and join us at this two-day conference where we will celebrate all things to do with performance excellence, business excellence, continuous improvement, and measurement.

    Learn how to take your organisation to the next level by increasing your organisational performance with a strong focus on your leadership, strategy, customers, measurement, analysis & knowledge management, workforce, operations, and results.

    We have a great line-up of local and international speakers. The conference will be held at the Waipuna Hotel & Conference Centre, Mt Wellington, Auckland. You can register for the conference here and more NZBEF Conference information can be found at the conference website here. Please share details of the conference with others as we want a good turnout.


    Launch of the 3rd Cycle of Dubai We Learn


    Over the next 2 weeks, 11 project teams representing 10 government entities will have started the 3rd Cycle of Dubai We Learn Excellence Maker’s Projects. These projects will help the government entities make dramatic and breakthrough improvements in their processes and systems through learning from best practices.

    The government entities represented in this round are DEWA, Dubai Land, Dubai Health Authority, GDRFA, Community Development Authority, RTA, Dubai Police, DCAS, Dubai Municipality and The Executive Council.



    Latest News

    • Launch of the 3rd Cycle of Dubai We Learn…. read more
    • South African Quality Institutes latest news…. read more
    • Is Good, Good Enough for You? Taking the Next Step After ISO 9001:2015…. read more
    • James Harrington’s Latest Book Series on Innovation Now Available at Taylor & Francis…. read more
    • Reflecting on the success of the Global Organisational Excellence Congress…. read more



    Employee recognition via spontaneous celebrations

    To celebrate employee success, Typeform, a Spanish online software service company, drew on a kind of internal play book with a list of values and guiding attributes. One of the things on the list was to `celebrate with spontaneous applause. Whenever someone did something noteworthy, however big or small, anyone could start a round of applause. The whole office joined in. Whilst most people would have no idea why they were applauding, the person receiving the applause did. The tradition provided a well-appreciated momentary break for celebration.



    Yearly events drive goal deployment at technology manufacturer

    Two annual events at Bosch Rodez, France, a technology manufacturer, drove strategy and policy deployment. 1) The Town Hall meeting brought all associates together to discuss: the automotive environment; the Bosch Group situation; previous year’s results; and coming challenges. Following the 2017 meeting, 89% of associates understood the strategic challenges, 86% knew how they could contribute to achievement of strategic goals and 87% were ready to tackle the 2017 challenges. 2) DDO flyers, handed out individually to each associate, had a standardised format that outlined the plant`s strategy and gave the department`s objectives and priorities for the year to come. The deployment was then followed by the annual global performance dialogue (GPD). The Bosch Rodez strategy and policy deployment process was an EFQM 2017 Prize winner, and was recognised as best practice by the 2015 EEA best practice Award , and by the French Senate, with the “Aveyron des Champions” Trophy.

    Do you know that in BPIR.com there are more than 95 best practice report? and increasing…

    BPIR Tip of the Month – How to access best practice reports


    Did you know that a free best practice report is published on the BPIR every two months? To see how to access these reports watch this clip.

    Over 95 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.