1. 2nd Organisation-Wide Innovation Award – Call for entries

    May 24, 2018 by ahmed

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    The Organisation-Wide Innovation award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The process of entering the award is the same as for entering the International Best Practice Competition and similar rules are applied. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 2nd Organisation-Wide Innovation award will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The Organisation-Wide Innovation award winner in 2017 was the National Library Board (Singapore). To watch a video of the award winner click here.

    2017 Runner-up - Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner - Siang Hock Kia, National Library Board (right) with judges

    2017 Runner-up – Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner – Siang Hock Kia, National Library Board (right) with judges


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  2. EFQM webinar: shift to individualism – the importance of understanding psychological empowerment and self-empowerment

    May 22, 2018 by ahmed

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    Expert webinar – shift to individualism – the importance of understanding psychological empowerment and self-empowerment, 28 June

    A Series of Three Webinars on Leadership and Employee Empowerment based on the framework of EFQM.

    There are strong arguments about understanding the psychological impact of employee empowerment on individuals – whether they are in leadership or non-management positions.

    Webinar 3 focuses on psychological empowerment and self-empowerment as these have implications on an individual’s self-esteem, self-efficacy and locus of control which in turn affects their innovation and creative capacities. It is also important for leaders to be psychologically empowered.

    Click here to register

     

     

     

     

     


  3. EFQM webinar: Introductory webinar – get the flavour

    by ahmed

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    Introductory webinar – get the flavour, 12 June

    This one-hour event will introduce you to EFQM and our Excellence Model, give you basic understanding of EFQM’s portfolio and our network as well as how you could benefit from it. There is no need to travel as the webinar is brought by interactive online platform, which will give you an opportunity to ask questions. More details are provided upon registration.

    Click here to register

     

     

     

     

     

     


  4. BPIR newsletter:Best practice report – Smart Services

    May 21, 2018 by ahmed

     

     

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    Best Practice Report: Smart Services

    This report outlines the best practice research undertaken by BPIR.com in the area of Smart Services. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues

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    Featured Events

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    Call for entries: 
    6th International Best Practice Competition  2nd Organisation-wide Innovation Award

    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018 . Last year there were 45 entries with 26 qualifying to the Competition Event.  The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    In addition, to the International Best Practice Competition (IBPC) organisations are encouraged to apply for IBPC’s 2nd Organisation-Wide Innovation Award. This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form

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    Call for entries:  6th Global Benchmarking Awards

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry application please visit http://www.globalbenchmarkingaward.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    Add the Congress to your calendar


    Latest News

    • Interview with EFQM COO Gianluca Mule on the 5E of excellence and much more!….read more
    • 6th International Best Practice Competition – Call for entries….read more
    • Get your employees in sync with text messaging….read more
    • Best practice benchmarking project: A framework to reduce the prevalence of diabetes….read more
    • TRADE Best Practice Benchmarking Methodology update….read more
    • Love was in the air (and financial reserves are in the wallet)….read more
    • Leadership practices of Stellar Solutions….read more

    Do you know that there are more than 85 self-assessments available in BPIR.com? And increasing…

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    Continuous Quality Improvement at a charity services provider

    The Brothers of Charity Services, a Scottish provider of services and support, winner of a Quality Scotland Committed to Excellence Award, 2016, initiated a continuous quality improvement approach. A self-assessment provided a baseline and highlighted key action areas in strategy, resources and results that needed work. Three improvement projects were initiated 1) broadening involvement in Strategic Planning and implementation to achieve continuous development; 2) planning and managing internal resources and systems more effectively to improve organisational efficiency; 3) gathering information and applying results to improve performance. The project resulted in 1) increased engagement of stakeholders in formulating and reviewing plans; 2) the development and application of KPI’s across services and functions; 3) the implementation of an Efficiency Savings Plan that resulted in greater management ownership for costs and efficiency savings; 4) an Improved focus by the Senior Team on continuous quality improvement.

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    Business Process Improvement at a service provider

    Eildon Housing Association, a Scottish Housing, Care and Support services provider, identified needed areas of improvement and undertook three projects to effect change: 1) To improve levels of employee engagement and improve absence and turnover KPIs; 2) to prepare Financial Statements under a new Accounting regime; 3) To deliver enhanced customer service for telephone repair requests, and achieve an overall increase levels of customer satisfaction with the repairs service. Sessions with staff ensured everyone knew which projects were being delivered and why. Project team meetings were held at regular intervals. On completion of the projects Eildon achieved: 1) Improved Absence (4%) and Turnover (5%) KPIs; 2) Customer satisfaction levels with repairs service rose above internal targets and exceeded set benchmarks, 3) previously unseen blocks in workflows were identified and corrected. Eildon became one of the first adopters of the new accounting regime and was awarded a 2016 Quality Scotland Committed to Excellence Award.

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    BPIR Tip of the Month – Self-assessment tools and surveys in BPIR.com

    Do you know that there are more than 85 self-assessments available in BPIR.com?

    You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measurement Self-assessment tools and surveys in BPIR.com ent system), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

     


  5. 6th Global Benchmarking Award – Call for entries

    May 20, 2018 by ahmed

    GBN

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry application please visit http://www.globalbenchmarkingaward.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The winner of the Global Benchmarking Award in 2016 was Al Jazeera Catering International (UAE). In 2015 the winner was The Medical City, (Philippines) and in 2014 the winner was OCBC Bank (Singapore). For videos on these award winning organisations click here.


    Add the Congress to your calendar