BPIR Newsletter: September 2016

September 10, 2016 by ahmed


Welcome to September’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events


  • Best practice projects leading to transformational change in Dubai’s government operations and services….read more
  • COER News – Benchmarking and Business Excellence, August 2016….read more
  • How the Baldrige program supports Manufacturing Day 2016….read more
  • Your comfort zone may destroy the world….read more
  • Just doing nothing gets you nothing….read more
  • Seven fundamentals of a winning innovation team….read more
  • One Way to Carve Your Values- and Culture-in Stone….read more

5th Global Benchmarking Award  – Call for Entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

The closing date for entries is the 30th September 2016, for more information about the award visit the official award website.

BPIR Tip of the Month – Expert Opinion

What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Health / Hospitals / Medicine” category (one of 23 categories):
– Health Progress
– Healthcare Executive
– Community Practitioner
– Journal of Healthcare Management
– American Journal of Law and Medicine
– Frontiers of Health Services Management

Saving a Million Lives through Best Practice Benchmarking

The Medical City (TMC), a health care complex based in the Philippines, won awarded the 2015 Global Benchmarking Network’s (GBN) Global Benchmarking Award. Leaders had institutionalised Benchmarking Global Best Practices by integrating the methodology in its strategic/operational planning sessions, and continuous quality improvement and innovation initiatives. Best Practice Benchmarking was used to search for best solutions by studying organisations that were high performers, focussed on Customer Satisfaction, Internal Business Process and Learning and Growth, such as Mayo Clinic, Johns Hopkins, Harvard Medical Centre etc. TMC adapted best-in-class processes used in Healthcare and by globally excellent companies such as Disney Institute, Shangri-la Hotels, and the Malcolm Baldrige-awarded IBM Rochester. Projects benchmarked included Clinical Outcomes related projects on Infection Control, Patient Satisfaction Measurement Process, Lean Six Sigma project on Reduction of Turn-Around Time and Organizational Excellence an so on. As a result, TMC won several awards related to hospital infection control, patient safety and other quality improvement projects. TMC was recognised as a benchmark and a role model in the Philippines and Asia.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Neil Crawford
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

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