BPIR Newsletter: October 2016

October 19, 2016 by BPIR.com Limited


Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events


  • How to handle customer feedback on social media….read more
  • Baldrige Cyber – A new era in the Baldrige program begins!….read more
  • Companies with highly engaged workforce are 21% more profitable….read more
  • South African Quality Institutes latest news….read more
  • Bringing a systems approach to U.S. population health….read more
  • 7 mistakes good Managers NEVER make….read more
  • Eight powerful ways to generate great ideas….read more

13 successful best practice projects to boost government performance

It is one year since the Dubai Government Excellence Programme (DGEP) launched “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand.

The first wave of benchmarking projects came to an end on the 5 October 2016 when 13 project teams give a presentation and submitted a benchmarking report to share their results.

Watch now

5th Global Benchmarking Award  – Call for Entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

The closing date for entries is the 30th October 2016, for more information about the award visit the official award website.

BPIR Tip of the Month – Best Practice Case Studies

Direct access to over 4700 case studies from high-performing organisations across the world – more than 30 different countries represented.

Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool’s implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations’ successful practices is the fastest way to deliver significant performance improvements.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Accounting” category (one of 23 categories):
– The CPA Journal
– Accountancy SA
– CPA Client Bulletin
– CPA Client Tax Letter
– Financial Management
– International Journal of Government Auditing

Knowledge life-cycle management using Web 2.0 tools

The study’s aircraft engine components manufacturer pioneered the implementation of Web 2.0 tools, also called Social Web tools, to facilitate internal and external collaboration throughout the development of aircraft engine components and services. The knowledge flows between the manufacturer, its suppliers, customers, and offshore units were analysed to understand how cross-organizational teams made use of various knowledge management systems. Web 2.0 technologies:
– Helped practitioners locate specific expertise outside their usual networks creating more collaborative and iterative processes for knowledge validation.
– Presented information in multiple formats, such as image, video, or audio, allowing capture of rich contextual information.
– Enabled the sharing of content through an easily searchable knowledge base. Mechanisms such as tagging, comments, and ratings created search mechanisms that helped individuals rapidly locate and access needed information.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Neil Crawford
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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