• Evolution in the process approach by Dr Alastair Walker
• Abolishing the Standard-Based Mind-set with ISO 9001, by T D Nelson
• Creativity, Part 2: Finding Creative Space, by James H. Harrington
• Lean thinking in Health Care, by Jaques Snyders
• Who is the customer of your document?, by Paul Naysmith
• Intelligence: it’s about type and not how much, by Dr Richard Hayward

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• Evolution in management system standards, by Dr Alastair Walker
• 5S housekeeping in service industries, by Jacques Snyders
• Performance improvement creativity, part I: waking up Oscar, by H. James Harrington
• Absenteeism: eroding company profits, by CGF Research Institute
• Grown-ups guiding children fire-fighters, by Dr Richard Hayward

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• ISO9001 and the PDCA cycle, by Paul Harding
• Is Perfection the Enemy of Good?, by H. James Harrington
• Our social responsibility duties in quality audits, By Paul Naysmith
• Boardroom domination – treating minority shareholders fairly, by CGF Research Institute
• Listen to the coach and win!, Dr Richard Hayward

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