Hi,

Welcome to March’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Singapore, 14 – 15 Apr, Dubai 19 – 21 Apr.
• EFQM Assessor Training, Dubai – UAE, 22 – 24 Mar., Organiser: Dubai Quality Group (DQG)
• How you Manage Conflicts of Interest without Impairing your Own, Auckland – New Zealand, 23 Mar., Organiser: Institute of Management Consultants New Zealand.
• Measuring Key Processes and Customer Experience, Richmond Hill – Canada, 5 Apr., Organiser: Excellence Canada
• Foundation course in Business Excellence, Auckland – New Zealand, 12 Apr., Organiser: Business Excellence Foundation New Zealand (NZBEF)
• Business Excellence Briefing to Companies, Singapore, 22 Apr. Organiser: SPRING Singapore
• Qualcon 2016, Sydney – Australia, 3 – 5 Jul., Organiser: Australian Organisation for Quality Inc. (AOQ)

Latest Best Practice Report: Employee Suggestion Schemes

People are the only source of creativity, innovation and improvement, so harnessing their talents is vital to an organisation’s success and growth. A well-designed suggestion scheme can save money, and improve and streamline processes. A suggestion scheme can also help improve the working environment within an organisation. It can create a platform through which employees might be given the recognition and rewards they deserve.

BPIR News

• Are you too goal focused?….read more
• Excellence across America: 25 High-Performing Organizations Honored in 2015….read more
• Organizational Excellence frameworks – How to fail….read more
• Bold or Bluffing?….read more
• How to Thrive on Stress….read more
• Dubai Municipality Leading the Way in Government Initiatives….read more

Does your organisation have best practices in one of the following 13 areas?

One key part of Dubai We Learn initiative is the undertaking of 13 benchmarking projects that are facilitated by the Centre of Organisational Excellence Research (COER), New Zealand. All 13 projects are using the TRADE Best Practice Benchmarking methodology with an expectation that most projects will be completed within a year (the projects began in October 2015). Currently most projects are starting the “Acquire best practices” stage of TRADE and searching for benchmarking partners and learning best practices.

It is for this purpose we are inviting organisations with “good” to “best practices” in these 13 areas, Click this link, to contact us to explore if there is an opportunity for mutual learning. The respective government entity will be happy to share with you its own practices and the project work it has conducted so far. We would also be pleased to share with you best practices from other Dubai We Learn participants to thank you for your assistance.

If you can help in our search for best practices, please send an email to Dr Robin Mann, Director – Centre for Organisational Excellence Research, r.s.mann@massey.ac.nz..

BPIR Tip of the Month: Best Practice Reports

Did  you know that a free best practice report  is published on the BPIR every two months?  To see how to access these reports watch this clip.

Over 50 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Engineering" category (one of 23 categories):
– Industrial Engineer
– Manufacturing Engineering
– The UMTRI Research Review
– Equipment Leasing & Finance
– Chemical Engineering Progress
– Engineering Management Journal

Activity-based management leads to significant savings

Caterpillar’s Marketing & Product Support Division (MPSD), used activity-based management (ABM), to streamline processes, reduce costs, and save millions of dollars. ABM at Caterpillar included activity-based costing, 6 Sigma, and active modelling of improvements. A 5-step process was used to implement ABM:
1) Step 1: Value Stream Mapping and Time Tasking – each person`s work stream was combined into a value stream map.
2) Step 2: ABM Analysis-Process Costing – A cost rate for each activity to manufacture and for office support service was calculated.
3) Step 3: Active Modelling and Simulation – a 6 Sigma weighting methodology rated the importance of each activity across the KPIs. Once completed MPSD knew the value and cost of each activity.
4) Step 4: Options-based Scenario Analysis – enabled MPSD to simulate scenarios and assess savings from changing various activities prior to a final decision to implement.
5) Step 5: Cost-value Optimization Model – identified activities necessary to make the process changes, assigned resources to implement the changes, and tracked the associated savings.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
"To know the road ahead, ask those coming back" – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Hi,

Welcome to February’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Singapore, 14 – 15 Apr, Dubai 19 – 21 Apr.
• Foundation course in Business Excellence, Auckland – New Zealand, 18 Feb.
• Measuring Key Processes and Customer Experience, Toronto – Canada, 9 Mar., Organiser: Excellence Canada
• Business Excellence Awards Winners Sharing Conference, Singapore, 10 Mar., Organiser: SPRING Singapore
• ISO 9001:2015 QMS Lead Auditor Training, Dubai – UAE, 21 – 25 Feb., Organiser: Dubai Quality Group (DQG)
• IMCNZ Monthly Events, Auckland – New Zealand, 22 – 24 Feb., Organiser: Institute of Management Consultants New Zealand.
• Qualcon 2016, Sydney – Australia, 3 – 5 Jul., Organiser: Australian Organisation for Quality Inc. (AOQ)

BPIR News

• Life-Changing Benchmarking: How Does Your Organization Compare?….read more
• Business Development Sectors Failing to Use Employee Feedback to Drive Strategic Change….read more
• Managing By Commitments – 5 Disruptive Practices To Improve Execution….read more
• Identifying and Applying Best Practices for Government….read more
• Four U.S. organizations honored with 2015 Baldrige National Quality Award….read more
• How has Executive responsibility changed according to ISO 9001:2015?….read more
• How Bad Design Wrecked Steve Harvey’s “Universe”….read more
• Improve Financial Performance . . . Even When Losing….read more
• Why You Should NOT Leave Your Job to Become an Entrepreneur….read more

Dubai Municipality Leading the Way in Government Initiatives

The Dubai Government Excellence Programme’s (DGEP) “Dubai We Learn” initiative consists of a range of organisational learning and benchmarking activities as described in a previous blog “Identifying and Applying Best Practices for Government”

At the 2nd Progress Sharing Day held on 18 January 2016, 13 project teams from 13 government departments shared the progress of their benchmarking projects. To maximise the engagement and learning of the government entities the audience were invited to vote on which teams had made most progress.

The team judged to have made most progress were from the Dubai Municipality with its project to “Improve Purchase Procedures and Channels”. Other government entities recognised for their progress were the Dubai Corporation for Ambulance Service for its project on “Development of Emirati Paramedic Leaders” and Mohamed Bin Rashid Enterprise for Housing for its project on “Improving Customer Experience” particularly through using SMART applications. Regardless of the voting, all teams demonstrated an exceptional dedication to their projects.

BPIR Tip of the Month – How to search ProQuest database in BPIR.com

Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to search and filter results in ProQuest database.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Engineering” category (one of 23 categories):
– Industrial Engineer
– Manufacturing Engineering
– The UMTRI Research Review
– Equipment Leasing & Finance
– Chemical Engineering Progress
– Engineering Management Journal

Collaboration software helps protect knowledge

Knowledge is perhaps one of the most important assets that an organization possesses. Rather than attempting to capture and collate all of the information held by an organisation, collaboration tools have been developed that enable personnel to both interact with one another and to locate specific knowledge of interest. The Shaw Group needed to protect the knowledge held by its engineers and therefore turned to a proprietary web-based tool which provided access to more than 21,000 reference works that engineers could use to search for relevant data. The engineers were also able to use the system for sharing information locally and to collaborate with employees working in different geographic regions. The system ensured that everyone had access to the same information, and it enabled users to create their own personal knowledge management systems which could be saved for future reference both by themselves and by their colleagues.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Our Holidays season deal, use 30DEC2015 promo code and save 30% on new membership

Hi,
Seasons Greetings from the BPIR team!
Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Dubai, Jan 19 – 21, Singapore, Apr 14 – 15.
• Consultant Quality Initiative (CQI), Singapore, 9 Dec., Organiser: SPRING Singapore
• Best Practices in Process Management, Ottawa – Canada, 12 Dec., Organiser: Excellence Canada
• 9th International Benchmarking Conference, Dubai – UAE, 17 Dec., Organiser: Dubai Quality Group (DQG)
• EFQM Assessor Training, Dubai – UAE, 22 – 24 Dec., Organiser: Dubai Quality Group.
• Excellence in… Employee Happiness, Toronto – Canada, 12 Jan., Organiser: Excellence Canada
• Qualcon 2016, Sydney – Australia, 3 – 5 Jul., Organiser: Australian Organisation for Quality Inc. (AOQ)

BPIR News

• 2015 New Zealand Business Excellence Awards….read more
• Where Excellence Went Wrong….read more
• The Baldrige Guide to Overcoming Poor Leadership….read more
• The Ten Dangers of Sleep Deprivation for Workers….read more
• Why More and More Companies are Ditching Performance Ratings….read more
• The Baldrige Framework Is … [Choose a Metaphor]….read more
• Answering Your Questions on Work-Life Balance….read more
• Back to the Future…Baldrige Style ….read more
• Top 10 best practices for effective web marketing for CPA Firms ….read more
• What drives someone to spend most of their adult life inventing a jetpack?….read more

4^th Global Benchmarking Award – A Must Attend Event, 17 December, Dubai

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4^th Global Benchmarking Award will be held at the 9^th International Benchmarking Conference, 17^th December 2015, Dubai, United Arab Emirates.

Winners of the 4^th International Best Practice Competition

The 4th International Best Practice Competition was held in Manila, Philippines on 26/27 November.

Winners of this event were Al Jazeera International Catering LLC, UAE with a best practice titled “Our Planet – Our Responsibility – CSR Engagement Strategy for Sustainability Excellence”, and Dubai Corporation For Ambulance Services (DCAS) with a best practice titled “Cultural Sensitivity Gives Birth to a Maternity Care”

For further information on the winners and runners up click here.

Full access to the best practice videos, ppts and case study are provided to members of the BPIR.com.

Al Jazeera International Catering Company (JIC) and Dubai Corporation For Ambulance Services (DCAS) teams with final session judges.

BPIR Tip of the Month – Business Excellence Models

This area of the web-site allows users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Banking and Finance” category (one of 23 categories):
– Global Finance
– Business Credit
– The Secured Lender
– Independent Banker
– Communities & Banking
– Journal of Financial Planning

Lean Thinking in a retail coffee and donut chain

To effect service quality improvements the J.CO Donuts & Coffee , an Indonesian donut & coffee chain, used lean thinking. The operational system was studied in detail and Root Cause Analysis (RCA) identified five root causes of long queues and long waiting time at the stores. To address these the applied reverse process mapping to gain a clearer view of the main processes and workflows. A number of recommendations were then proposed to improve or solve the root causes. J.CO won the Digital Marketing Award, the Bulby Award International (United States) for category company website in 2010.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Hi,
Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Manila – Philippines, Nov 1 – 3, Dubai, Jan 19 – 21.
• AOQ Cafe Quality, Canberra – Australia, 29 Oct., Organiser: Australian Organisation for Quality (AOQ)
• EFQM Assessor, Dubai – UAE, 3 – 5 Nov., Organiser: Dubai Quality Group (DQG)
• Business Excellence (BE) Briefing, Singapore, 5 Nov., Organiser: SPRING Singapore
• 21st APQO Int. Conference 2015, Shanghai – China, 9 – 11 Nov., Organiser: Shanghai Association for Quality and APQO
• Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada.
• Foundation course in Business Excellence, Auckland – New Zealand, 20 Nov., Organiser: New Zealand Business Excellence Foundation (NZBEF)
• The Humane Workplace, Auckland – New Zealand, 21 Nov., Organiser: IMCNZ.

BPIR News

• Paper on Baldrige Framework as World’s Standard for Organizational Excellence Honored….read more
• Benchmarking For Education Systems: A Global Study….read more
• Quality-Cost Connect….read more
• 10 Tips on Getting the Most out of Business Meetings….read more
• Inspiration in India Through a Focus on Performance Excellence….read more
• COER News – Benchmarking and Business Excellence, September-2015….read more
• Quality Equals Trust….read more
• Why People Management Is Replacing Talent Management: Part-1 ….read more
• Why People Management Is Replacing Talent Management: Part-2 ….read more
• Journal of Inspiration Economy (JIE): Volume Two….read more

4^th International Best Practice Competition – Last Call for Entries

This International Best Practice Competition serves as a unique opportunity to share and learn best practices from around the globe. To date we have received over 40 entries from India, Iran, France, Malaysia, Philippines, Singapore, Sri-Lanka, United States, and United Arab Emirates..

Have a think about what systems, processes and practices your organization does well and submit an entry by 26 October 2015 to participate in the 3^rd and last call for entries. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27^th November 2015, Tagatay, Philippines.

In addition, to the competition the International Conference on Productivity and Innovation will be held, the APO’s Centre of Excellence for Public Sector Productivity will be announced, and the first participants in the Philippine Government’s Excellence Class Programme will be recognized. The number of delegates is expected to be between 300 to 500.

If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch It’s More Fun in the Philippines video to get an insight into this wonderful country. Download a promotional flyer.

4^th Global Benchmarking Award – 2^nd call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4^th Global Benchmarking Award will be held at the 9^th International Benchmarking Conference, 17^th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 26^th of October 2015, for more information about the award visit the official award website.

BPIR Tip of the Month – Best Practice Case Studies

Direct access to over 4700 case studies from high-performing organisations across the world – more than 30 different countries represented.

Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool’s implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations’ successful practices is the fastest way to deliver significant performance improvements.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Accounting” category (one of 23 categories):
– Tax Executive
– The Tax Adviser
– The CPA Journal
– Strategic Finance
– Accountancy SA
– CPA Client Bulletin

Lean Thinking Exported to Other Organisations

Six years after implementing lean thinking St Andrews culture had changed and people were using lean tools automatically. The following significant gains were reported:
– Estate personnel could check work requests from any University computer rather than travelling back to base.
– Student status letters that used to take up to ten days to be issued were provided immediately.
– University library books were re-shelved within four hours of being returned instead of up to 210 hours
– Job vacancies were advertised within two weeks of notification saving of £150,000 annually.
– Research leave applications were refined removing the need for a senior committee to meet three times a year and produce over 6,000 sheets of paper.

The St Andrews lean team was so successful that it began to export its expertise to other organisations.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Hi,
Welcome to September’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Singapore 28 – 29 Sept.
• Leaders for Excellence, Dubai – UAE, 28 – 29 Sept., Organiser: Dubai Quality Group (DQG).
• Driving to Perfection Workshop, Auckland – New Zealand, 16 Oct., Organiser: RiteTrack.
• 18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea.
• 7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING.
• Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada.

BPIR News

• Mosaic Life Care: Transforming Health Care to Life Care….read more
• Launch of the International Institute of Inspiration Economy….read more
• What makes an effective CX management process?….read more
• Get inspiration from 4 genius collaboration examples….read more
• Lions, Tigers, and Baldrige: A Zoo’s Use of Baldrige Helps Secure Better World for Animals….read more
• Bad Meetings are Business Killers….read more
• How Do We Acquire Contagious Leaders?….read more
• COER News – Benchmarking and Business Excellence, August-2015….read more

4th International Best Practice Competition – Enter by 25 September

The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The call for entries closes on 25 September. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘.

4th Global Benchmarking Award – 1st call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.
The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations go to http://www.globalbenchmarkingaward.com/past-winners

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 6/7th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 25th of September 2015, for more information about the award visit the official award website.

BPIR Tip of the Month – Expert Opinion

What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Health / Hospitals / Medicine” category (one of 23 categories):
– Health Progress
– Healthcare Executive
– Community Practitioner
– Health Management Technology
– Canadian Journal of Public Health
– American Journal of Law and Medicine

Baldrige Criteria for Performance Excellence pays off for manufacturer

The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige process, with trained judges and site visits throughout the company. Adoption of the Baldrige criteria also led to global study missions for industry best practices. The company won the Baldrige Award in 1989 and got so much out of it that it applied and eventually won the European quality award, the Canadian quality prize, and the British quality award.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.