1. BPIR Newsletter: September 2015

    September 16, 2015 by BPIR.com Limited
    BPIR Newsletter: September 2015

    Hi,
    Welcome to September’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    BPIR News

    • Mosaic Life Care: Transforming Health Care to Life Care….read more
    • Launch of the International Institute of Inspiration Economy….read more
    • What makes an effective CX management process?….read more
    • Get inspiration from 4 genius collaboration examples….read more
    • Lions, Tigers, and Baldrige: A Zoo’s Use of Baldrige Helps Secure Better World for Animals….read more
    • Bad Meetings are Business Killers….read more
    • How Do We Acquire Contagious Leaders?….read more
    • COER News – Benchmarking and Business Excellence, August-2015….read more

    4th International Best Practice Competition – Enter by 25 September

    The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The call for entries closes on 25 September. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘.

    4th Global Benchmarking Award – 1st call for entries

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.
    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations go to  http://www.globalbenchmarkingaward.com/past-winners

    The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 6/7th December 2015, Dubai, United Arab Emirates.

    The closing date for entries is the 25th of September 2015, for more information about the award visit the official award website.

    BPIR Tip of the Month – Expert Opinion

    What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

    Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Health / Hospitals / Medicine” category (one of 23 categories):
    – Health Progress
    – Healthcare Executive
    – Community Practitioner
    – Health Management Technology
    – Canadian Journal of Public Health
    – American Journal of Law and Medicine

    Baldrige Criteria for Performance Excellence  pays off for manufacturer

    The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige process, with trained judges and site visits throughout the company. Adoption of the Baldrige criteria also led to global study missions for industry best practices. The company won the Baldrige Award in 1989 and got so much out of it that it applied and eventually won the European quality award, the Canadian quality prize, and the British quality award.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.


  2. BPIR Newsletter: August 2015

    August 5, 2015 by BPIR.com Limited
    BPIR Newsletter: August 2015

    Hi,
    Welcome to August’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    BPIR News

    • A Practical Approach to Process-Oriented Knowledge Management….read more
    • Talking to Their Generation….read more
    • A Comprehensive Excellence Framework for Post-Acute and Long-Term Care….read more
    • For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-2….read more
    • For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-1….read more
    • Collaboration, a Twin Peaks Revival….read more
    • Do You Want to Hire Innovators?….read more
    • Stop Selling: 5 Mindful Ways to Engage Others in Fixing A Process….read more
    • What is the Current State of Organizational Excellence around the World?….read more
    • Leadership Performance….read more

    4th International Best Practice Competition – Enter by 14 August

    The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 14 August. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘.

    BPIR Tip of the Month – Strategies, tools, and techniques

    Do you know that there are more than 1170 strategies, tools, and techniques available in BPIR.com?

    Choose a strategy, tool, technique, or approach that will improve your organisation’s performance. There are more than 1170 to select from that can help in a multitude of ways, whether it’s decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there’s likely to be something here to suit your needs.
    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Labor And Industrial Relations” category (one of 23 categories):
    – Agency Sales
    – Target Marketing
    – Credit Management
    – Medical Marketing and Media
    – LIMRA’s Market Facts Quarterly
    – Academy of Marketing Studies Journal

    Baldrige Criteria for Performance Excellence found to be globally applicable and executable

    After winning Malcolm Baldrige National Quality Award, Caterpillar Financial Services Corporation (CFSC), a US provider of retail and wholesale financing solutions, embedded the Baldrige Criteria in its 40+offices worldwide. CFSC created a tool, the Business Excellence Assessment (BEA), for assessing each location/department in comparison to the Criteria. Between 2003 and 2006 the BEA approach was cascaded throughout CFSC. Strategic planning processes, strategic goal councils, and Business Risk Assessment cascaded from corporate strategy through to individual employee SMART goals. Balanced scorecards were defined and managed quantitatively, and the data served as the basis of decision making. A global process was implemented for employee recruitment, development, and retention. CFSC found that the Baldrige Criteria were globally applicable and executable regardless of language and culture.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.


  3. BPIR Newsletter: July 2015

    July 6, 2015 by BPIR.com Limited
     

    Hi,
    Welcome to July’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    Benchmarking Past, Present, and Future

    Dr Robin Mann, Director of the Centre for Organisational Excellence Research (COER) and Co-Founder of BPIR.com Limited explains the past, present and future of benchmarking. This article provides an overview of how benchmarking has evolved over time, and its growing importance. It includes a description of the different types of benchmarking, success stories and services available to support benchmarking endeavours.

    BPIR News

    • The One Interview Question Most People Are Not Prepared For!….read more
    • How to Design Your Organization: Part 3 – How to Design….read more
    • How to Design Your Organization: Part 2 – The 5 Classic Mistakes….read more
    • How to Design Your Organization: Part 1 – Parachute or a Rocket?….read more
    • The Top 5 Reasons Why You Need to Adopt ISO 9001:2015 Now….read more
    • Do You Have a Blah, Blah Vision or a DRIVING Vision?….read more
      Fanfare for Baldrige in Health Care….read more
    • South African Quality Institutes latest news….read more
    • Want a Loyal Team? Choose Kindness Over Toughness….read more

    4th International Best Practice Competition – Enter by 7 August

    The 4th International Best Practice Competition will be held in Manila, Philippines courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
    The Competition Event will be in November but the final date has still to be confirmed. To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 7 August. Last year there were 52 entries with 32 qualifying to the Competition Event.
    The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence’. Watch the video of their best practice.

    BPIR Tip of the Month – Competitor Analysis

    Do you know that there are more than 2400 Competitor Analysis available in BPIR.com? Fine out how your competitors or world industry leaders have been performing. Identify particular organisation by name, industry, country, or employee base and read from the publications we have available about what has worked for them and how they have performed.
    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Labor And Industrial Relations" category (one of 23 categories):
    -EBRI Issue Brief
    -Management Services
    -Monthly Labor Review
    -Relations Industrielles
    -International Labour Review
    -Occupational Outlook Quarterly

    Featured Case Study: Sustainable Business – sustainability as a business model

    To become a wood fiber innovator Domtar, a Canadian headquartered paper products company, adopted Sustainability as its business model. Domtar set up a corporate sustainability committee with the chair rotated among top managers, and adopted a measurement approach designed to avoid sub-optimising the system. An extensive system of measures was implemented to track sustainability performance and signed on to by each facility. One example, Dashboards tracked 35 key sustainability performance indicators (KPIs). Management teams in each facility developed their own unique sustainability agendas to meet company goals. Domtar’s sustainable fibre innovation was seen by the US government as an example of advanced manufacturing and gave the company a powerful edge in attracting younger science and technology-savvy professionals.

     

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    "To know the road ahead, ask those coming back" – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

     
     

  4. BPIR Newsletter: June-2015

    June 10, 2015 by BPIR.com Limited
     Like us on Facebook Follow us on Twitter

    Get full access to one of the world’s largest collections of best practice case studies and reports
     


    Hi,
    Welcome to June’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events
    Benchmarking for Excellence Singapore 28 – 29 Sept.

    EFQM Assessor Training, Dubai – UAE, 13 – 15 Jun., Organiser: Dubai Quality Group (DQG)

    International Consultants Day Forum, Wellington – New Zealand, 18 Jun, Organiser: The Institute of Management Consultants New Zealand (IMCNZ)

    Business Excellence Foundation course, Christchurch – New Zealand, 7 – 8 Jul, Organiser: New Zealand Business Excellence Foundation (NZBEF)

    Café Quality with Dr James Galloway CEO JAS-ANZ, Adelaide – Australia, 15 Jul, Organiser: Australian Organisation for Quality (South Australia)

    18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea

    7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING

    Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada

    ** Also see BPIR Events Calendar **


    Best Practice Report – Flexible Work Arrangements
    People are increasingly looking for a work environment that offers them flexibility. Finding a good balance between work and other life commitments-such as family responsibilities, studies or outside interests-enables employees to flourish inside and away from the workplace. For employers, flexible work arrangements provide greater freedom in terms of business operating hours; importantly, they also increase retention of experienced staff who might otherwise have been lost to the organisation.

    read the full best practice report from here.


    BPIR News
    • Organizational Transformation: Leveraging Your Team for Operational Efficiencies and Success….read more
    • The Top 5 Reasons Why You Need to Adopt ISO 9001:2015 Now….read more
    • The Problem With Satisfied Patients….read more
    • Why Boeing Focused on Behaviors, Not Tools, When Building Its KM Strategy….read more
    • How Baldrige Encouraged Innovation and a Community Focus….read more
    • COER News – Benchmarking and Business Excellence, May-2015….read more

    4th International Best Practice Competition – Enter by 7 August
    The 4th International Best Practice Competition will be held in Manila, Philippines courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014).  If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.

    The Competition Event will be in November but the final date has still to be confirmed. To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 7 August. Last year there were 52 entries with 32 qualifying to the Competition Event. 

    The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘. Watch the video of their best practice.


    BPIR service of the Month – How to use advanced search in ProQuest database in BPIR.com
    Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to use the advanced search feature in ProQuest database.

    Click here to see a video clip on how to do it.


    Featured Publications
    BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your  BPIR membership while allowing you to read, search, and print from 790 top publications!
    Here are a few of the titles from the "Labor And Industrial Relations" category (one of 23 categories):
    See the full list of titles

    -EBRI Issue Brief
    -Management Services
    -Monthly Labor Review
    -Relations Industrielles
    -International Labour Review
    -Occupational Outlook Quarterly


    Featured Case Study:  Customer Involvement
    Best practice case studies are an important benefit that BPIR.com offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies.  Read the following sample case study:



    Customer Involvement contributes to change at a healthcare trust
    Following consistently poor patient ratings Walsall Healthcare, a UK health trust, decided it needed to make changes. A new strategy was developed that incorporated 6 promises – three for patients and three for staff.   …..….read more


    Remember to

    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,

    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd
    Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    "To know the road ahead, ask those coming back" – Chinese Proverb

    Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.


  5. BPIR Best Practice Newsletter – May 2015

    May 20, 2015 by BPIR.com Limited
    Like us on Facebook Follow us on Twitter

    Hi,
    Welcome to May’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events
    Benchmarking for Excellence, Dubai – UAE, 1 – 2 Jun., Singapore 28 – 29 Sept.

    Certificate in Business Excellence, Auckland – New Zealand, 27 May, Organiser: New Zealand Business Excellence Foundation (NZBEF)

    EFQM Assessor Training, Dubai – UAE, 13 – 15 Jun., Organiser: Dubai Quality Group (DQG)

    International Consultants Day Forum, Wellington – New Zealand, 18 Jun, Organiser: The Institute of Management Consultants New Zealand (IMCNZ)

    Cafe Quality with Dr James Galloway CEO JAS-ANZ, Adelaide – Australia, 15 Jul, Organiser: Australian Organisation for Quality (South Australia)

    18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea

    7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING

    Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada

    ** Also see BPIR Events Calendar **


    BPIR News
    • The Baldrige Approach to Innovation….read more
    • Measurement Madness….read more
    • Workplace Stress as a Trigger for Addiction….read more
    • Hiring the Right Person….read more
    • Are we seeing the rise of a disruptive new business model?….read more
    • Insights from Leaders of 2014 Baldrige Award Recipients (Part 2)….read more
    • Sheikh Mohammad launches fourth generation of government excellence system in Dubai….read more
    • Insights from Leaders of 2014 Baldrige Award Recipients (Part 1)….read more
    • At Boeing, Innovation Means Small Steps, Not Giant Leaps….read more
    • New Research Shows 67 Countries with National Business Excellence Awards….read more
    • Excellence Without Borders – A Global Project….read more

    4th International Best Practice Competition – First announcement
    After three successful years of the International Best practice Competition, the location of the next competition has just been announced. The 4th International Best Practice Competition will be held in Manila, Philippines in November 2015. Further details will be announced shortly.

    Entries are expected from all around the world – the winner in 2014 was Al Jazeera International Catering (UAE), and 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and be prepared to submit your entry. If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience.

    For more information about the competition visit the competition website BestPracticeCompetition.com


    BPIR service of the Month – Self-assessment tools and surveys in BPIR.com
    Do you know that there are more than 75 self-assessments available in BPIR.com?

    You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measurement system), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

    Click here to see a video clip on how to do it.


    Featured Publications
    BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications!
    Here are a few of the titles from the ‘Economic Situation and Conditions’ category (one of 23 categories):
    See the full list of titles

    – Business Review
    – Growth Strategies
    – Economic Indicators
    – The Business Journal
    – Survey of Current Business
    – Journal of Macroeconomics


    Featured Case Study: Lean thinking handbook facilitates success
    Best practice case studies are an important benefit that BPIR.com offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies. Read the following sample case study:



    Lean thinking handbook facilitates success
    The motto of the University of St Andrews’ is ‘ever to be the best’, and this links perfectly with the goal of Lean thinking. The lean team challenged the University to become the best that it could be. They were dedicated to eliminating non value adding activity so that the University could focus its energies on Teaching and Research. The lean team acting as the University’s change management consultancy led staff to create a culture of continuous improvement and respect for people. A number of improvements were made which led to significant savings in costs, labour, and materials. By the end of the fourth year of the lean implementation the University had released the annual equivalent of 24.63 full time equivalent staff. To facilitate this lean implementation a pocket guide to becoming lean was published by the University. …..….read more


    Remember to

    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,

    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd
    Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    ‘To know the road ahead, ask those coming back’ – Chinese Proverb

    Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.