Hi,
Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Manila – Philippines, Nov 1 – 3, Dubai, Jan 19 – 21.
• AOQ Cafe Quality, Canberra – Australia, 29 Oct., Organiser: Australian Organisation for Quality (AOQ)
• EFQM Assessor, Dubai – UAE, 3 – 5 Nov., Organiser: Dubai Quality Group (DQG)
• Business Excellence (BE) Briefing, Singapore, 5 Nov., Organiser: SPRING Singapore
• 21st APQO Int. Conference 2015, Shanghai – China, 9 – 11 Nov., Organiser: Shanghai Association for Quality and APQO
• Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada.
• Foundation course in Business Excellence, Auckland – New Zealand, 20 Nov., Organiser: New Zealand Business Excellence Foundation (NZBEF)
• The Humane Workplace, Auckland – New Zealand, 21 Nov., Organiser: IMCNZ.

BPIR News

• Paper on Baldrige Framework as World’s Standard for Organizational Excellence Honored….read more
• Benchmarking For Education Systems: A Global Study….read more
• Quality-Cost Connect….read more
• 10 Tips on Getting the Most out of Business Meetings….read more
• Inspiration in India Through a Focus on Performance Excellence….read more
• COER News – Benchmarking and Business Excellence, September-2015….read more
• Quality Equals Trust….read more
• Why People Management Is Replacing Talent Management: Part-1 ….read more
• Why People Management Is Replacing Talent Management: Part-2 ….read more
• Journal of Inspiration Economy (JIE): Volume Two….read more

4^th International Best Practice Competition – Last Call for Entries

This International Best Practice Competition serves as a unique opportunity to share and learn best practices from around the globe.  To date we have received over 40 entries from India, Iran, France, Malaysia, Philippines, Singapore, Sri-Lanka, United States, and United Arab Emirates..

Have a think about what systems, processes and practices your organization does well and submit an entry by 26 October 2015 to participate in the 3^rd and last call for entries. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27^th November 2015, Tagatay, Philippines.

In addition, to the competition the International Conference on Productivity and Innovation will be held, the APO’s Centre of Excellence for Public Sector Productivity will be announced, and the first participants in the Philippine Government’s Excellence Class Programme will be recognized. The number of delegates is expected to be between 300 to 500.

If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch It’s More Fun in the Philippines video to get an insight into this wonderful country. Download a promotional flyer.

4^th Global Benchmarking Award – 2^nd call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4^th Global Benchmarking Award will be held at the 9^th International Benchmarking Conference, 17^th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 26^th of October 2015, for more information about the award visit the official award website.

BPIR Tip of the Month – Best Practice Case Studies

Direct access to over 4700 case studies from high-performing organisations across the world – more than 30 different countries represented.

Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool’s implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations’ successful practices is the fastest way to deliver significant performance improvements.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Accounting” category (one of 23 categories):
– Tax Executive
– The Tax Adviser
– The CPA Journal
– Strategic Finance
– Accountancy SA
– CPA Client Bulletin

Lean Thinking Exported to Other Organisations

Six years after implementing lean thinking St Andrews culture had changed and people were using lean tools automatically. The following significant gains were reported:
– Estate personnel could check work requests from any University computer rather than travelling back to base.
– Student status letters that used to take up to ten days to be issued were provided immediately.
– University library books were re-shelved within four hours of being returned instead of up to 210 hours
– Job vacancies were advertised within two weeks of notification saving of £150,000 annually.
– Research leave applications were refined removing the need for a senior committee to meet three times a year and produce over 6,000 sheets of paper.

The St Andrews lean team was so successful that it began to export its expertise to other organisations.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Hi,
Welcome to September’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Singapore 28 – 29 Sept.
• Leaders for Excellence, Dubai – UAE, 28 – 29 Sept., Organiser: Dubai Quality Group (DQG).
• Driving to Perfection Workshop, Auckland – New Zealand, 16 Oct., Organiser: RiteTrack.
• 18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea.
• 7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING.
• Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada.

BPIR News

• Mosaic Life Care: Transforming Health Care to Life Care….read more
• Launch of the International Institute of Inspiration Economy….read more
• What makes an effective CX management process?….read more
• Get inspiration from 4 genius collaboration examples….read more
• Lions, Tigers, and Baldrige: A Zoo’s Use of Baldrige Helps Secure Better World for Animals….read more
• Bad Meetings are Business Killers….read more
• How Do We Acquire Contagious Leaders?….read more
• COER News – Benchmarking and Business Excellence, August-2015….read more

4th International Best Practice Competition – Enter by 25 September

The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The call for entries closes on 25 September. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘.

4th Global Benchmarking Award – 1st call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.
The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations go to  http://www.globalbenchmarkingaward.com/past-winners

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 6/7th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 25th of September 2015, for more information about the award visit the official award website.

BPIR Tip of the Month – Expert Opinion

What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Health / Hospitals / Medicine” category (one of 23 categories):
– Health Progress
– Healthcare Executive
– Community Practitioner
– Health Management Technology
– Canadian Journal of Public Health
– American Journal of Law and Medicine

Baldrige Criteria for Performance Excellence  pays off for manufacturer

The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige process, with trained judges and site visits throughout the company. Adoption of the Baldrige criteria also led to global study missions for industry best practices. The company won the Baldrige Award in 1989 and got so much out of it that it applied and eventually won the European quality award, the Canadian quality prize, and the British quality award.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Hi,
Welcome to August’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Singapore 28 – 29 Sept.
• Café Quality with Dr James Galloway CEO JAS-ANZ, Adelaide – Australia, 19 Aug, Organiser: Australian Organisation for Quality (South Australia).
• EFQM Assessor Training, Dubai – UAE, 29 – 31 Aug., Organiser: Dubai Quality Group (DQG).
• Driving to Perfection Workshop, Auckland – New Zealand, 16 Oct., Organiser: RiteTrack.
• 18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea.
• 7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING.
• Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada.

BPIR News

• A Practical Approach to Process-Oriented Knowledge Management….read more
• Talking to Their Generation….read more
• A Comprehensive Excellence Framework for Post-Acute and Long-Term Care….read more
• For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-2….read more
• For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-1….read more
• Collaboration, a Twin Peaks Revival….read more
• Do You Want to Hire Innovators?….read more
• Stop Selling: 5 Mindful Ways to Engage Others in Fixing A Process….read more
• What is the Current State of Organizational Excellence around the World?….read more
• Leadership Performance….read more

4th International Best Practice Competition – Enter by 14 August

The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 14 August. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘.

BPIR Tip of the Month – Strategies, tools, and techniques

Do you know that there are more than 1170 strategies, tools, and techniques available in BPIR.com?

Choose a strategy, tool, technique, or approach that will improve your organisation’s performance. There are more than 1170 to select from that can help in a multitude of ways, whether it’s decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there’s likely to be something here to suit your needs.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Labor And Industrial Relations” category (one of 23 categories):
– Agency Sales
– Target Marketing
– Credit Management
– Medical Marketing and Media
– LIMRA’s Market Facts Quarterly
– Academy of Marketing Studies Journal

Baldrige Criteria for Performance Excellence found to be globally applicable and executable

After winning Malcolm Baldrige National Quality Award, Caterpillar Financial Services Corporation (CFSC), a US provider of retail and wholesale financing solutions, embedded the Baldrige Criteria in its 40+offices worldwide. CFSC created a tool, the Business Excellence Assessment (BEA), for assessing each location/department in comparison to the Criteria. Between 2003 and 2006 the BEA approach was cascaded throughout CFSC. Strategic planning processes, strategic goal councils, and Business Risk Assessment cascaded from corporate strategy through to individual employee SMART goals. Balanced scorecards were defined and managed quantitatively, and the data served as the basis of decision making. A global process was implemented for employee recruitment, development, and retention. CFSC found that the Baldrige Criteria were globally applicable and executable regardless of language and culture.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
“To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

Hi,
Welcome to July’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

• Benchmarking for Excellence, Singapore 28 – 29 Sept.
• Business Excellence Foundation course, Christchurch – New Zealand, 7 – 8 Jul, Organiser: New Zealand Business Excellence Foundation (NZBEF).
• Café Quality with Dr James Galloway CEO JAS-ANZ, Adelaide – Australia, 15 Jul, Organiser: Australian Organisation for Quality (South Australia).
• EFQM Assessor Training, Dubai – UAE, 13 – 15 Jun., Organiser: Dubai Quality Group (DQG).
• Driving to Perfection Workshop, Auckland – New Zealand, 16 Oct., Organiser:
• 18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea.
• 7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING.
• Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada.

Benchmarking Past, Present, and Future

Dr Robin Mann, Director of the Centre for Organisational Excellence Research (COER) and Co-Founder of BPIR.com Limited explains the past, present and future of benchmarking. This article provides an overview of how benchmarking has evolved over time, and its growing importance. It includes a description of the different types of benchmarking, success stories and services available to support benchmarking endeavours.

BPIR News

• The One Interview Question Most People Are Not Prepared For!….read more
• How to Design Your Organization: Part 3 – How to Design….read more
• How to Design Your Organization: Part 2 – The 5 Classic Mistakes….read more
• How to Design Your Organization: Part 1 – Parachute or a Rocket?….read more
• The Top 5 Reasons Why You Need to Adopt ISO 9001:2015 Now….read more
• Do You Have a Blah, Blah Vision or a DRIVING Vision?….read more
  Fanfare for Baldrige in Health Care….read more
• South African Quality Institutes latest news….read more
• Want a Loyal Team? Choose Kindness Over Toughness….read more

4th International Best Practice Competition – Enter by 7 August

The 4th International Best Practice Competition will be held in Manila, Philippines courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
The Competition Event will be in November but the final date has still to be confirmed. To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 7 August. Last year there were 52 entries with 32 qualifying to the Competition Event.
The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence’. Watch the video of their best practice.

BPIR Tip of the Month – Competitor Analysis

Do you know that there are more than 2400 Competitor Analysis available in BPIR.com? Fine out how your competitors or world industry leaders have been performing. Identify particular organisation by name, industry, country, or employee base and read from the publications we have available about what has worked for them and how they have performed.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Labor And Industrial Relations" category (one of 23 categories):
-EBRI Issue Brief
-Management Services
-Monthly Labor Review
-Relations Industrielles
-International Labour Review
-Occupational Outlook Quarterly

Featured Case Study: Sustainable Business – sustainability as a business model

To become a wood fiber innovator Domtar, a Canadian headquartered paper products company, adopted Sustainability as its business model. Domtar set up a corporate sustainability committee with the chair rotated among top managers, and adopted a measurement approach designed to avoid sub-optimising the system. An extensive system of measures was implemented to track sustainability performance and signed on to by each facility. One example, Dashboards tracked 35 key sustainability performance indicators (KPIs). Management teams in each facility developed their own unique sustainability agendas to meet company goals. Domtar’s sustainable fibre innovation was seen by the US government as an example of advanced manufacturing and gave the company a powerful edge in attracting younger science and technology-savvy professionals.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
———————————————————————————-
"To know the road ahead, ask those coming back" – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.