1. BPIR Newsletter: October 2016

    October 19, 2016 by ahmed

    Hi,

    Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    BPIR News

    • How to handle customer feedback on social media….read more
    • Baldrige Cyber – A new era in the Baldrige program begins!….read more
    • Companies with highly engaged workforce are 21% more profitable….read more
    • South African Quality Institutes latest news….read more
    • Bringing a systems approach to U.S. population health….read more
    • 7 mistakes good Managers NEVER make….read more
    • Eight powerful ways to generate great ideas….read more

    13 successful best practice projects to boost government performance

    It is one year since the Dubai Government Excellence Programme (DGEP) launched “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand.

    The first wave of benchmarking projects came to an end on the 5 October 2016 when 13 project teams give a presentation and submitted a benchmarking report to share their results.

    Watch now

    5th Global Benchmarking Award  – Call for Entries

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

    The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

    The closing date for entries is the 30th October 2016, for more information about the award visit the official award website.

    BPIR Tip of the Month – Best Practice Case Studies

    Direct access to over 4700 case studies from high-performing organisations across the world – more than 30 different countries represented.

    Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool’s implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations’ successful practices is the fastest way to deliver significant performance improvements.

    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Accounting” category (one of 23 categories):
    – The CPA Journal
    – Accountancy SA
    – CPA Client Bulletin
    – CPA Client Tax Letter
    – Financial Management
    – International Journal of Government Auditing

    Knowledge life-cycle management using Web 2.0 tools

    The study’s aircraft engine components manufacturer pioneered the implementation of Web 2.0 tools, also called Social Web tools, to facilitate internal and external collaboration throughout the development of aircraft engine components and services. The knowledge flows between the manufacturer, its suppliers, customers, and offshore units were analysed to understand how cross-organizational teams made use of various knowledge management systems. Web 2.0 technologies:
    – Helped practitioners locate specific expertise outside their usual networks creating more collaborative and iterative processes for knowledge validation.
    – Presented information in multiple formats, such as image, video, or audio, allowing capture of rich contextual information.
    – Enabled the sharing of content through an easily searchable knowledge base. Mechanisms such as tagging, comments, and ratings created search mechanisms that helped individuals rapidly locate and access needed information.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.



  2. BPIR Newsletter: September 2016

    September 10, 2016 by ahmed

    Hi,

    Welcome to September’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    BPIR News

    • Best practice projects leading to transformational change in Dubai’s government operations and services….read more
    • COER News – Benchmarking and Business Excellence, August 2016….read more
    • How the Baldrige program supports Manufacturing Day 2016….read more
    • Your comfort zone may destroy the world….read more
    • Just doing nothing gets you nothing….read more
    • Seven fundamentals of a winning innovation team….read more
    • One Way to Carve Your Values- and Culture-in Stone….read more

    5th Global Benchmarking Award  – Call for Entries

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

    The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

    The closing date for entries is the 30th September 2016, for more information about the award visit the official award website.

    BPIR Tip of the Month – Expert Opinion

    What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

    Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Health / Hospitals / Medicine” category (one of 23 categories):
    – Health Progress
    – Healthcare Executive
    – Community Practitioner
    – Journal of Healthcare Management
    – American Journal of Law and Medicine
    – Frontiers of Health Services Management

    Saving a Million Lives through Best Practice Benchmarking

    The Medical City (TMC), a health care complex based in the Philippines, won awarded the 2015 Global Benchmarking Network’s (GBN) Global Benchmarking Award. Leaders had institutionalised Benchmarking Global Best Practices by integrating the methodology in its strategic/operational planning sessions, and continuous quality improvement and innovation initiatives. Best Practice Benchmarking was used to search for best solutions by studying organisations that were high performers, focussed on Customer Satisfaction, Internal Business Process and Learning and Growth, such as Mayo Clinic, Johns Hopkins, Harvard Medical Centre etc. TMC adapted best-in-class processes used in Healthcare and by globally excellent companies such as Disney Institute, Shangri-la Hotels, and the Malcolm Baldrige-awarded IBM Rochester. Projects benchmarked included Clinical Outcomes related projects on Infection Control, Patient Satisfaction Measurement Process, Lean Six Sigma project on Reduction of Turn-Around Time and Organizational Excellence an so on. As a result, TMC won several awards related to hospital infection control, patient safety and other quality improvement projects. TMC was recognised as a benchmark and a role model in the Philippines and Asia.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.


  3. BPIR Newsletter: March – 2016

    March 16, 2016 by ahmed
     

    BPIR Newsletter: March 2016

    Hi,

    Welcome to March’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    Latest Best Practice Report: Employee Suggestion Schemes

    People are the only source of creativity, innovation and improvement, so harnessing their talents is vital to an organisation’s success and growth. A well-designed suggestion scheme can save money, and improve and streamline processes. A suggestion scheme can also help improve the working environment within an organisation. It can create a platform through which employees might be given the recognition and rewards they deserve.

    BPIR News

    • Are you too goal focused?….read more
    • Excellence across America: 25 High-Performing Organizations Honored in 2015….read more
    • Organizational Excellence frameworks – How to fail….read more
    • Bold or Bluffing?….read more
    • How to Thrive on Stress….read more
    • Dubai Municipality Leading the Way in Government Initiatives….read more

    Does your organisation have best practices in one of the following 13 areas?

    One key part of Dubai We Learn initiative is the undertaking of 13 benchmarking projects that are facilitated by the Centre of Organisational Excellence Research (COER), New Zealand. All 13 projects are using the TRADE Best Practice Benchmarking methodology with an expectation that most projects will be completed within a year (the projects began in October 2015). Currently most projects are starting the “Acquire best practices” stage of TRADE and searching for benchmarking partners and learning best practices.

    It is for this purpose we are inviting organisations with “good” to “best practices” in these 13 areas, Click this link, to contact us to explore if there is an opportunity for mutual learning. The respective government entity will be happy to share with you its own practices and the project work it has conducted so far. We would also be pleased to share with you best practices from other Dubai We Learn participants to thank you for your assistance.

    If you can help in our search for best practices, please send an email to Dr Robin Mann, Director – Centre for Organisational Excellence Research, r.s.mann@massey.ac.nz..

    BPIR Tip of the Month: Best Practice Reports

    Did  you know that a free best practice report  is published on the BPIR every two months?  To see how to access these reports watch this clip.

    Over 50 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Engineering" category (one of 23 categories):
    – Industrial Engineer
    – Manufacturing Engineering
    – The UMTRI Research Review
    – Equipment Leasing & Finance
    – Chemical Engineering Progress
    – Engineering Management Journal

    Activity-based management leads to significant savings

    Caterpillar’s Marketing & Product Support Division (MPSD), used activity-based management (ABM), to streamline processes, reduce costs, and save millions of dollars. ABM at Caterpillar included activity-based costing, 6 Sigma, and active modelling of improvements. A 5-step process was used to implement ABM:
    1) Step 1: Value Stream Mapping and Time Tasking – each person`s work stream was combined into a value stream map.
    2) Step 2: ABM Analysis-Process Costing – A cost rate for each activity to manufacture and for office support service was calculated.
    3) Step 3: Active Modelling and Simulation – a 6 Sigma weighting methodology rated the importance of each activity across the KPIs. Once completed MPSD knew the value and cost of each activity.
    4) Step 4: Options-based Scenario Analysis – enabled MPSD to simulate scenarios and assess savings from changing various activities prior to a final decision to implement.
    5) Step 5: Cost-value Optimization Model – identified activities necessary to make the process changes, assigned resources to implement the changes, and tracked the associated savings.

     

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    "To know the road ahead, ask those coming back" – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.

     

  4. BPIR Newsletter: February 2016

    February 9, 2016 by ahmed
    BPIR Newsletter: February 2016

    Hi,

    Welcome to February’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    BPIR News

    • Life-Changing Benchmarking: How Does Your Organization Compare?….read more
    • Business Development Sectors Failing to Use Employee Feedback to Drive Strategic Change….read more
    • Managing By Commitments – 5 Disruptive Practices To Improve Execution….read more
    • Identifying and Applying Best Practices for Government….read more
    • Four U.S. organizations honored with 2015 Baldrige National Quality Award….read more
    • How has Executive responsibility changed according to ISO 9001:2015?….read more
    • How Bad Design Wrecked Steve Harvey’s “Universe”….read more
    • Improve Financial Performance . . . Even When Losing….read more
    • Why You Should NOT Leave Your Job to Become an Entrepreneur….read more

    Dubai Municipality Leading the Way in Government Initiatives

    The Dubai Government Excellence Programme’s (DGEP) “Dubai We Learn” initiative consists of a range of organisational learning and benchmarking activities as described in a previous blog “Identifying and Applying Best Practices for Government”

    At the 2nd Progress Sharing Day held on 18 January 2016, 13 project teams from 13 government departments shared the progress of their benchmarking projects. To maximise the engagement and learning of the government entities the audience were invited to vote on which teams had made most progress.

    The team judged to have made most progress were from the Dubai Municipality with its project to “Improve Purchase Procedures and Channels”. Other government entities recognised for their progress were the Dubai Corporation for Ambulance Service for its project on “Development of Emirati Paramedic Leaders” and Mohamed Bin Rashid Enterprise for Housing for its project on “Improving Customer Experience” particularly through using SMART applications. Regardless of the voting, all teams demonstrated an exceptional dedication to their projects.

    BPIR Tip of the Month – How to search ProQuest database in BPIR.com

    Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to search and filter results in ProQuest database.

    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Engineering” category (one of 23 categories):
    – Industrial Engineer
    – Manufacturing Engineering
    – The UMTRI Research Review
    – Equipment Leasing & Finance
    – Chemical Engineering Progress
    – Engineering Management Journal

    Collaboration software helps protect knowledge

    Knowledge is perhaps one of the most important assets that an organization possesses. Rather than attempting to capture and collate all of the information held by an organisation, collaboration tools have been developed that enable personnel to both interact with one another and to locate specific knowledge of interest. The Shaw Group needed to protect the knowledge held by its engineers and therefore turned to a proprietary web-based tool which provided access to more than 21,000 reference works that engineers could use to search for relevant data. The engineers were also able to use the system for sharing information locally and to collaborate with employees working in different geographic regions. The system ensured that everyone had access to the same information, and it enabled users to create their own personal knowledge management systems which could be saved for future reference both by themselves and by their colleagues.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.


  5. BPIR Newsletter: December 2015

    December 8, 2015 by ahmed
    BPIR Newsletter: December 2015

    Our Holidays season deal, use 30DEC2015 promo code and save 30% on new membership

    Hi,
    Seasons Greetings from the BPIR team!
    Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.


    Best Practice Events

    BPIR News

    • 2015 New Zealand Business Excellence Awards….read more
    • Where Excellence Went Wrong….read more
    • The Baldrige Guide to Overcoming Poor Leadership….read more
    • The Ten Dangers of Sleep Deprivation for Workers….read more
    • Why More and More Companies are Ditching Performance Ratings….read more
    • The Baldrige Framework Is … [Choose a Metaphor]….read more
    • Answering Your Questions on Work-Life Balance….read more
    • Back to the Future…Baldrige Style ….read more
    • Top 10 best practices for effective web marketing for CPA Firms ….read more
    • What drives someone to spend most of their adult life inventing a jetpack?….read more

    4th Global Benchmarking Award – A Must Attend Event, 17 December, Dubai

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

    The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 17th December 2015, Dubai, United Arab Emirates.

    Winners of the 4th International Best Practice Competition

    The 4th International Best Practice Competition was held in Manila, Philippines on 26/27 November.

    Winners of this event were Al Jazeera International Catering LLC, UAE with a best practice titled “Our Planet – Our Responsibility – CSR Engagement Strategy for Sustainability Excellence”, and Dubai Corporation For Ambulance Services (DCAS) with a best practice titled “Cultural Sensitivity Gives Birth to a Maternity Care

    For further information on the winners and runners up click here.

    Full access to the best practice videos, ppts and case study are provided to members of the BPIR.com.

    Al Jazeera International Catering Company (JIC) and Dubai Corporation For Ambulance Services (DCAS) teams with final session judges.

    BPIR Tip of the Month – Business Excellence Models

    This area of the web-site allows  users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Banking and Finance” category (one of 23 categories):
    – Global Finance
    – Business Credit
    – The Secured Lender
    – Independent Banker
    – Communities & Banking
    – Journal of Financial Planning

    Lean Thinking in a retail coffee and donut chain

    To effect service quality improvements the J.CO Donuts & Coffee , an Indonesian donut & coffee chain, used lean thinking. The operational system was studied in detail and Root Cause Analysis (RCA) identified five root causes of long queues and long waiting time at the stores. To address these the applied reverse process mapping to gain a clearer view of the main processes and workflows. A number of recommendations were then proposed to improve or solve the root causes. J.CO won the Digital Marketing Award, the Bulby Award International (United States) for category company website in 2010.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.