1. BPIR Best Practice Newsletter – February 2014

    January 31, 2014 by BPIR.com Limited
    BPIR Best Practice Newsletter
    February – 2014
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    Hi,A Happy and successful new year in 2014 from the BPIR team! Welcome to February’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Read our Latest Best Practice Report:
    Collaborative Tools and Methodologies

    Collaboration forms a significant part of our daily lives; it is also an indispensable component for organisations in the complex, rapidly changing world of business operations. Collaborative tools have become widely available on the Internet; these tools can be particularly powerful when used to develop and harness business relationships on a global level. read more.(Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

    Upcoming Events
    Ottawa Public Sector Quality Fair, Ottawa 4 Feb. Organiser: Excellence Canada.Business Excellence Briefings, Singapore 17 Feb. Organiser: SPRING Singapore.Internal Auditing Adelaide, 24 – 25 Feb.Organiser: Australian Organisation for Quality (South Australia).

    Certificate in Business Excellence, Wellington 11 Mar. Organiser: New Zealand Business Excellence Foundation

    Benchmarking for Excellence,
    Singapore 13 – 14 Mar., Subang – Malaysia 15 -16 Apr.

    ** See BPIR Events Calendar for more
    events


    BPIR News
    • Developing Effective Communication Skills – Tips to become a better communicator. ….read more
    • How much effort do you put into your work? – Above-average people will actually display above-average effort in almost all of their behaviours and interactions with you – they don’t turn effort on and off. ….read more
    • Lessons in quality and innovation – Excerpt from a mentor chat with Suresh Lulla about his views on quality and innovation. ….read more
    • Rudolf the “Read-Knows” Changer – Once upon a time there was a City employee named Karen Rudolf. ….read more
    • Free ebook: How Leaders Solve Problems – ebook that brings to you some fascinating fables of vision, change, innovation and problem solving by leaders. ….read more
    • Lean six-sigma brings dramatic improvements to crime lab – How Munroe County Crime Laboratory improved their performance by 30%. ….read more


    Spotlight on Events
    Business Excellence Awards Winners Sharing, 27 March 2014,
    Marina Bay Sands Convention Centre, Singapore
    Hear from Systems on Silicon Manufacturing Company Pte Ltd, Qian Hu Corporation, Biosensors Interventional Technologies Pte Ltd and other Business Excellence Award winners about their success stories in the Business Excellence Awards Winners Sharing on 27 March 2014.These organisations share the common attributes of being people and customer centric, with a leadership that invests in innovation and capabilities for future growth. These attributes have enabled the organisations to benefit from productivity improvements, greater staff and customer engagement and superior results for their organisations.

    Click here for the programme and to register.

    Benchmarking for Excellence Workshop, 13/14 March 2014, Singapore
    Is your organization applying best practices? Since 2007, when TRADE Best Practice Benchmarking was selected by the Civil Service College as the preferred benchmarking methodology, 100’s of Singapore organizations’ have applied TRADE to improve performance in areas such as productivity, employee morale, customer satisfaction and cycle time. The workshop will be led by TRADE founder, Dr Robin Mann. Click here for information on this workshop and others planned in Malaysia, UAE, and New Zealand.


    Spotlight on Self-Assessment

    Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:

     

    • Project Management– This checklist helps to assess how the rigor or an organisation’s approach to Project Management..read more
    • Is your Organisation in an Innovation Rut? This self-assessment tool is a brief test that helps you measure the current state of innovation at your organization. By completing it, you will be able to find out whether your organization is in an “innovation rut”. ….read more
    • Supply Chain Management – This self-assessment tool will help you to assess your current stage of Supply Chain Management (SCM) maturity and plan how to move to higher levels of maturity. .read more


    Featured Publications
    Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the “Engineering” category (one of 23 categories):
    – Engineer
    – Industrial Engineer
    – Petroleum Economist
    – UMTRI Research Review
    – Manufacturing Engineering
    – Engineering Management Journal


    Best Practice Case Studies


    Read one of our best practice case studies:

    Collaboration software helps protect knowledge
    Knowledge is perhaps one of the most important assets that an organization possesses. Rather than attempting to capture and collate all of the information held by an organisation, collaboration tools have been developed that enable personnel to both interact with one another and to locate specific knowledge of interest. The Shaw Group needed to protect the knowledge held by its engineers and therefore turned to a proprietary web-based tool which provided access to more than 21,000 reference works that engineers could use to search for relevant data. The engineers were also able to use the system for sharing information locally and to collaborate with employees working in different geographic regions. The system ensured that everyone had access to the same information, and it enabled users to create their own personal knowledge management systems which could be saved for future reference both by themselves and by their colleagues…..…. read more

    Lean Six Sigma aims at zero errors
    Cedars-Sinai Medical Center (CMC) aimed at zero errors for its Lean Six Sigma projects even when considered not theoretically possible. They likened their “zero errors” philosophy to designing a jet aircraft where anything less was is not acceptable. The following outline CMS’s successes:
    1.) Hand Washing compliance rates rose from 66 percent to 95 percent in 18 months and currently remained steady at 98 percent.
    2.) Surgical Site Infection rates fell from 15.5 to less than 5 per 100 procedures.
    3.) Readmissions – 30-day all-cause readmission rates among heart failure patients was reduced by more than 50 percent within eight months.
    4.) Ventilator-Associated Pneumonia (VAP) rates fell over a 10 month period to five incidences out of 9,580 ventilator days – zero VAP cases occurred anywhere at CMS for six of those 10 months. This rate was more than 70 percent below the average for similar hospitals in the National Healthcare Safety Network….
    …. read mor

    Remember to 

    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.


    Regards,
    Neil Crawford——————
    General Manager
    BPIR.com Ltd
    Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com

    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb

    Note:
    this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. For BPIR.com members if you wish to unsubscribe login to www.BPIR.com and select “My Account” and “My Account Settings” and change your personal preferences. If you are unsure if you are BPIR.com member or have forgotten your password click here. For non-BPIR.com members that wish to unsubscribe click here or email contacts@bpir.com.

    © 2014BPIR.com Limited.


  2. BPIR Best Practice Newsletter – December 2013

    December 3, 2013 by BPIR.com Limited
    Visit BPIR.comForgot your password?Not a member?

     

    Hi,

    Seasons Greetings from the BPIR team!

    Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

    Upcoming Events
    Certified Productivity Practitioner (Retail),Singapore 8 Jan. Organiser: Singapore Productivity Association.

    Ottawa Public Sector Quality Fair, Ottawa 4 Feb. Organiser: Excellence Canada
    .

    Internal Auditing Adelaide, 24 – 25 Feb.Organiser: Australian Organisation for Quality (South Australia).

    Certificate in Business Excellence,Wellington 11 Mar. Organiser: New Zealand Business Excellence Foundation

    Benchmarking for Excellence,
    Singapore
    13 – 14 Mar.

    ** See BPIR Events Calendar for more
    events


    BPIR News
    • 2013 Business Excellence Awards around the world – 2013 Award winners of Baldrige, EFQM, Singapore and New Zealand Business Excellence award. ….read more
    • The Sponsor as the face of Organisational Change – Why a large number of projects fail and how to avoid that. ….read more
    • How Mindfulness impacts Organisational Performance – What is Mindfulness and how is an employee’s personal mindfulness practice affected by organisational circumstances. ….read more
    • 2nd Global Benchmarking and Best Practice Awards – The award winners of the 2nd Global Benchmarking Award and Best Practice Competition ….read more


    Spotlight on Events
    2nd Global Benchmarking and Best Practice Awards
    The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award were held at the Business Excellence Global Conference in October, Singapore.2nd Global Benchmarking Award:Winner:

    • Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.

    Runners up:

    • Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
    • OurBenchmarking Approach, Ku Yuen Wah, Head – Process and Service Innovation, OCBC Bank, Singapore.

     

    2nd International Best Practice Competition

    Winner:

    • ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore.

    Runners up:

    • UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore.
    • Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.
    • Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore.


    Spotlight on Self-Assessment

    Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:

    • Eco-Design Health Check – This self-assessment will help you to easily and quickly assess how well the concept of environmental design is integrated within the product lifecycle from design to disposal. .read more
    • Strategic Planning Five Minute Needs Assessment This simple self-assessment tool consists of 15 questions to evaluate your company’s approach to strategic planning. The tool is designed for busy people who want results fast. Through completing the quiz, you can rate your company’s performance with regard to the most critical elements of good strategic planning and management. Simple suggestions for improvement are provided. ....read more
    • Six Sigma Self-Assessment – This self-assessment will help you to assess the quality of your organisation’s six sigma approach. .read more


    Featured Publications
    Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the “Accounting” category (one of 23 categories):
    – Financial Management
    – CPA Client Tax Letter
    – Journal of Accountancy
    – Financial Theory and Practice
    – Management Accounting Quarterly
    – International Journal of Government Auditing


    Best Practice Case Studies


    Read one of our best practice case studies:

    Collaborative inquiry leads to innovative technologies
    This snippet and associated article describe cross functional teams from the colleges of engineering and nursing at the University of Detroit Mercy, USA.Engineering and nursing teams formed multidisciplinary partnerships in order to design useful products for patients with disabilities. The team members needed to learn collaborative skills including how to communicate effectively outside their respective disciplines. Brainstorming sessions were carried out both virtually, and in person. Proprietary systems were used to facilitate collaboration and enable the participants to share files, research documents, and to exchange ideas. Faculty personnel were able to monitor interactions in the virtual chat room. Examples of the innovative technologies developed included:
    • A triceps strengthener enabling a paralyzed man transfer from his wheelchair.
    • A hip and knee exerciser for a man with worsening muscular sclerosis.
    • A laundry extractor for a woman with spina bifida to enable her to take clothes out of the washing machine.
    • A detachable motor for non-electric wheelchairs.
    • A grasping device enabling a man, following a gunshot wound, to hold papers in and ineffective hand.
    • A smart-technology walker to help lift patients in the event of a fall…. read more
    Crowd sourcing solves difficult problems economically and quickly
    Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, www.challenge.gov. Examples of successful crowd sourcing projects were as follows:
    1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.
    2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly…. read more

    Remember to

    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.


    Regards,

    Neil Crawford

    ——————

    General Manager

    BPIR.com Ltd

    Business Performance Improvement Resource (BPIR)

    Centre for Organisational Excellence Research (COER)

    neil@bpir.com

    ———————————————————————————-


    “To know the road ahead, ask those coming back” – Chinese Proverb

    Note:
    this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner services, you have recently contacted us about the resource, or we believe you wish to be on the list for other reasons. If you wish to be removed from the newsletter emailing list or wish to change your email details, click here to unsubscribe, or send “(old email address) change to (new email address)” to contacts@bpir.com. In either case you will need to use or quote the email address by which we contact you – or we may not be able to find you to unsubscribe.

    © 2013BPIR.com Limited.


  3. BPIR Best Practice Newsletter October – 2013

    October 15, 2013 by BPIR.com Limited

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  4. BPIR Best Practice Newsletter August – 2013

    August 28, 2013 by BPIR.com Limited

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  5. BPIR Best Practice Newsletter July – 2013

    July 1, 2013 by BPIR.com Limited

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    Click here to view web version!

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