1. BPIR newsletter: Building a Healthy Society and Workforce

    July 10, 2018 by ahmed

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    Best Practice Report: Building a Healthy Society and Workforce

    This report outlines the best practices research undertaken by BPIR.com in the area of preventive management strategies and wellness initiatives to control diabetes. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.


    Featured Events

    Call for entries:
    6th International Best Practice Competition & 2nd Organisation-wide Innovation Awar

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    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. To submit your Best Practice please download an entry formThe First Call for entries closes on 1st of August 2018. Last year there were 65 entries with 28 qualifying to the Competition Event.

    The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry. In addition, to the International Best Practice Competition (IBPC) organisations are encouraged to apply for IBPC’s 2nd Organisation-Wide Innovation Award. This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry please download an entry form.

    Call for entries: 6th Global Benchmarking Awards

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    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate. To submit your entry please download an entry formThe First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    Add the Congress to your calendar


    JOIN THE CONGRESS LINKED-IN GROUP


    Latest News

    • South African Quality Institutes latest news….read more
    • COER News – Articles on Business Excellence, Benchmarking, Best Practices and Innovation….
      read more
    • Our next Best Practice Report on the Safe Use of Drones coming soon….read more
    • Launch of Public Service Excellence Program in Tonga….read more
    • See how Baldrige strengthens America, state by state….read more
    • Fiji commits to lifting health and safety performance….read more

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    IT Security Management at a University Medical Centre
    To assess their information security (IS)work, the IS Team of the University of Kansas Medical Centre, a US educational institution, adopted the Baldrige Cybersecurity Excellence Builder (BCEB) in 2016. Using the BCEB, the team: 1) established an office for IS. 2) delineated the specific tasks and roles for the IS Team. 3) Gained new insights on how cybersecurity was a whole-organisation responsibility by filling out the BCEB Organisational Profile. 4) Built a relatively new IS department, beginning with answering the self-assessment questions in category 7 of the BCEB, and then the questions in categories 1 to 6. 5) Developed a conceptual crosswalk to the NIST Cybersecurity Framework (CSF), using those standards as a complementary resource for cybersecurity. 6) Assessed cybersecurity efforts internally, and then benchmarked performance against 17 other organisations. Among other results, the IS Team established a better approach to intake, response, and follow-up and helped get the right solutions to end users.


     Do you know that in BPIR.com there are more than 1170 records for strategies, tools, and techniques? And increasing…

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    Strategic Leadership at a US municipality
    In pursuit of excellence the leadership at the City of Fort Collinsa US municipality, moved from practices that reflected a“’trust us’ kind of government” to one that was “data-driven”. To transition to fact-based management and fuller transparency, the city adopted the Baldrige Criteria for Performance Excellence created a leadership system that incorporated strategy, culture, and results. The city’s strategic planning, budgeting, measurement and reviews, and work system planning were all organised around seven major outcome areas developed collaboratively by citizens, business representatives, and city staff members. One area was High-Performing Government and the percentage of residents who ranked the overall quality of city services as being good or very good increased from 77% in 2008 to 90%. The City was a Baldrige Award recipient in 2017.

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    BPIR Tip of the Month – Strategies, tools, and technique
    Choose a strategy, tool, technique, or approach that will improve your organisation’s performance. There are more than 1170 to select from that can help in a multitude of ways, whether it’s decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there’s likely to be something here to suit your needs.

     


  2. BPIR newsletter:Best practice report – Smart Services

    May 21, 2018 by ahmed

     

     

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    Best Practice Report: Smart Services

    This report outlines the best practice research undertaken by BPIR.com in the area of Smart Services. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues

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    Featured Events

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    Call for entries: 
    6th International Best Practice Competition  2nd Organisation-wide Innovation Award

    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018 . Last year there were 45 entries with 26 qualifying to the Competition Event.  The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    In addition, to the International Best Practice Competition (IBPC) organisations are encouraged to apply for IBPC’s 2nd Organisation-Wide Innovation Award. This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form

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    Call for entries:  6th Global Benchmarking Awards

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry application please visit http://www.globalbenchmarkingaward.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    Add the Congress to your calendar


    Latest News

    • Interview with EFQM COO Gianluca Mule on the 5E of excellence and much more!….read more
    • 6th International Best Practice Competition – Call for entries….read more
    • Get your employees in sync with text messaging….read more
    • Best practice benchmarking project: A framework to reduce the prevalence of diabetes….read more
    • TRADE Best Practice Benchmarking Methodology update….read more
    • Love was in the air (and financial reserves are in the wallet)….read more
    • Leadership practices of Stellar Solutions….read more

    Do you know that there are more than 85 self-assessments available in BPIR.com? And increasing…

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    Continuous Quality Improvement at a charity services provider

    The Brothers of Charity Services, a Scottish provider of services and support, winner of a Quality Scotland Committed to Excellence Award, 2016, initiated a continuous quality improvement approach. A self-assessment provided a baseline and highlighted key action areas in strategy, resources and results that needed work. Three improvement projects were initiated 1) broadening involvement in Strategic Planning and implementation to achieve continuous development; 2) planning and managing internal resources and systems more effectively to improve organisational efficiency; 3) gathering information and applying results to improve performance. The project resulted in 1) increased engagement of stakeholders in formulating and reviewing plans; 2) the development and application of KPI’s across services and functions; 3) the implementation of an Efficiency Savings Plan that resulted in greater management ownership for costs and efficiency savings; 4) an Improved focus by the Senior Team on continuous quality improvement.

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    Business Process Improvement at a service provider

    Eildon Housing Association, a Scottish Housing, Care and Support services provider, identified needed areas of improvement and undertook three projects to effect change: 1) To improve levels of employee engagement and improve absence and turnover KPIs; 2) to prepare Financial Statements under a new Accounting regime; 3) To deliver enhanced customer service for telephone repair requests, and achieve an overall increase levels of customer satisfaction with the repairs service. Sessions with staff ensured everyone knew which projects were being delivered and why. Project team meetings were held at regular intervals. On completion of the projects Eildon achieved: 1) Improved Absence (4%) and Turnover (5%) KPIs; 2) Customer satisfaction levels with repairs service rose above internal targets and exceeded set benchmarks, 3) previously unseen blocks in workflows were identified and corrected. Eildon became one of the first adopters of the new accounting regime and was awarded a 2016 Quality Scotland Committed to Excellence Award.

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    BPIR Tip of the Month – Self-assessment tools and surveys in BPIR.com

    Do you know that there are more than 85 self-assessments available in BPIR.com?

    You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measurement Self-assessment tools and surveys in BPIR.com ent system), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

     


  3. BPIR Newsletter: Best Practice Report – Procurement

    April 17, 2018 by ahmed

     

     

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    Best Practice Report: Procurement
    This report outlines the best practice research undertaken by BPIR.com in the area of procurement. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.


    Featured Events


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    2nd successful year of Dubai We Learn initiative

    It is one year since the Dubai Government Excellence Programme (DGEP) launched the 2nd wave of “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand. Read more

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    Reserve these dates: 
    The Global Organisational Excellence Congress, 10-12 December 2018,  Abu Dhabi, UAE

    Start planning now to attend the Global Organisational Excellence Congress

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.
    The Congress brings together:


    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award


    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards


    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award


    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference


    Add the Congress to your calendar


    Latest News

    • Leadership practices of the City of Fort Collins….read more?
    • A war room of strategic breakthroughs and other tools….read more
    • The 4 mistakes that leave you wondering about your business performance….read more
    • Rapid Benchmarking at New Zealand’s largest company….read more
    • Dubai Health Authority reveals results of Happiness Prescribing Program’s pilot phase….read more
    • The sixteen golden traits….read more

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    Service guarantee delivers refunds to patients of a US health system


    To ensure it delivered service excellence, the Geisinger Health System, a physician-led US health care system, improved access and enhanced care provision, implemented same-day appointments, and initiated an external scheduling app. To address interactions that troubled patients, Geisinger launched an initiative aimed at doing. it right for every patient every time’ that included a provision to give unsatisfied patients their money back. The refund programme was not focussed on the full experience, but rather the specific interaction that troubled the patient. It did not include `differences of opinion` for medical care, so doctors were not worried that their expertise would be questioned. An entire department was dedicated to listening to concerns and assess legitimacy and whenever a person requested a refund, a hospital study was done by patient advocates. In 2015/2016 over $400,000 in refunds were made to patients whose experiences and expectations were not met with kindness and compassion.


    Do you know that in the BPIR.com there are more than 200 Best Practice video clips? And increasing…

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    Baldrige winner shares expertise with other organisations

    After it won the Baldrige Award in 2010, K&N Management, US restaurant chain, received requests to share its best practices and its use of the Baldrige framework with organisations from around the world. In response K&N developed a cross-sector training programme for other organisations that included a half-day workshop on customer service, one- and two-day sessions to discuss K&N’s Business Excellence Model, its focus on continuous improvement, and its strategic planning and other processes, and how they were aligned with the Baldrige Excellence Framework. The training also allowed participants to experience K&N Management’s “guest-delight culture” through a tour of its restaurants. More than 1,400 people from 70 organisations, including those from the restaurant industry, defence companies, schools, hair salons, video gaming companies, and hospitals and clinics, have been enrolled in the training sessions.

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    BPIR Tip of the Month – Keyword Search

    This page offers a simple and alternative method of searching any of the main BPIR databases via key word(s) without having to go to the specific database pages .

     


  4. BPIR Newsletter: Best Practice Report – Customer Service Training

    March 15, 2018 by ahmed

     

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    Best Practice Report: Customer Service Training

    This report outlines the best practice research undertaken by BPIR.com in the area of customer service training. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.


    Featured Events

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    Reserve these dates: 
    The Global Organisational Excellence Congress,  10-12 December 2018, Abu Dhabi, UAE

    Start planning now to attend the Global Organisational Excellence Congress…

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.
    The Congress brings together:


    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Award

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    Add the Congress to your calendar


    Latest News

    • The Baldrige award-winning university or the runaway elephant?….read more
    • Baldrige program again ranked among best for leadership training….read more
    • Striving for excellence in Nigeria….read more
    • An interview with Professor Mohamed Zairi – A leader in excellence….read more
    • First global assessment on the current state of organizational excellence….read more
    • Key employee engagement strategies for 2018….read more
    • A car dealership that helps other organisations run better….read more
    • The challenges facing Tonga after Cyclone Gita and how business excellence can help….read more

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    Performance Appraisal at an award winning Charter school

    Senior Leadership (SL) Performance Appraisal at the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, was a three level process. Every other year, the BOD members underwent individual evaluations, facilitated by the President of the Board. The process included a self evaluation form and approval by the board as a whole. The BOD evaluated the CEO. The Chief Business Officer and the Director of Instruction and Innovation were evaluated by the CEO through scorecard results that directly tied to SI achievement. Performance evaluations did not determine executive compensation, which was determined through the Salary Compensation Council and approved by the BOD. Benchmark data, cost of living differentials and levels of responsibility were key determinations for executive compensation. All evaluations served as inputs into the Strategic Planning Process.


    Do you know that in BPIR.com there are more than 200 Best Practice video clips? And increasing…

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    Human Resource Management at a fabrics manufacturer

    The effectiveness of Human Resource Management at Momentum Group a US fabrics manufacturer and winner of the 2016 Malcolm Baldrige National Quality Award 2016 Award for Small Business, was recognised by being named a “Best Place to Work” by both California’s Orange County Business Journal and Business North Carolin and by the Orange County Register as one of its “Top Workplaces.” Momentum’s strong communications and a focus on action along with high levels of leadership trust and respect supported a “no-blame” philosophy that allowed employees at all levels to take supported intelligent risks. Employee loyalty and retention, average tenure of over 10 years, was achieved through its integrated learning and development and reward and recognition programmes, which encouraged high performance and included annual profit-sharing. Succession planning and job rotations led to 73% of current managers (2016) being promoted from within.

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    BPIR Tip of the Month – Searching performance measures in BPIR.com

    Use BPIR.com to help you to select measures to assess your organisation’s performance. There are around 1200 to choose from, with description and formulae for each measure. Commentaries are also provided for the most commonly used measures. These explain why the measure is important and how to use it.

     


  5. BPIR Newsletter: Best Practice Report: Training for the Arts and Culture Sector

    February 25, 2018 by ahmed


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    Best Practice Report: Training for the Arts and Culture Sector

    This report outlines the best practice research undertaken by BPIR.com in the area of training for the arts and culture sector. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study.

    Featured Events

    Latest news

    • The challenges facing Tonga after Cyclone Gita and how business excellence can help…. read more
    • The Xerox Story – A Past Employee’s Perspective….read more
    • Winners of Abu Dhabi excellence awards honoured….read more
    • Business Transformation & Operational Excellence Key Challenges….read more
    • Increasing the uptake of benchmarking in the public sector….read more
    • Dubai We Learn book launch – 13 benchmarking success stories….read more
    • Automobiles, Blind Spots, and Organizational Strategy….read more

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    Impact of the Baldrige Criteria for Performance Excellence at a US university

    Since winning the 2001 Baldrige Award the University of Wisconsin-Stout continued to use the Baldrige Excellence Framework. In recent years the university: 1) started an informal Baldrige team with membership open to the entire campus. The team met several times a year to discuss ways in which they were following the Baldrige Criteria and addressed improvement opportunities. 2) Teams were sent to Baldrige professional development offerings, to Baldrige regional conferences and occasionally to the Quest for Excellence® Conference. 3) a Baldrige-based approach was used to meet regional accreditation requirements through the Higher Learning Commission (HLC). 4) the Baldrige framework helped the university to focus on the small number of metrics that were most important to success and that aligned with the strategic plan. The university had a comprehensive review in March 2016 and the review team leader said it was the best portfolio he had ever seen.


    Do you know that in BPIR.com there are more than..

    5200 Best Practice case studies, 150 Best practice video clips, and 85 self-assessments

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    Brand Management at a national infocomm organisation


    To fully align its internal and external brands and to attract top tech talent, the Infocomm Development Authority of Singapore (IDA), the national infocomm planner, launched a campaign to change the public perception of its role as purely a regulatory one. The programme invited potential hires to “Join us in building the world’s first smart nation.” IDA created tiered campaigns on LinkedIn, and became one of Singapore’s first adopters of Glassdoor, a website where employees and former employees reviewed companies. IDA reached over 200,000 Facebook users with its Smart Agents of Change app, that helped potential candidates understand the range of roles available. A monthly newsletter was produced for candidates and new hires, and IDA enhanced its on-boarding processes. As a result, IDA’s ranking on the Singapore Government-Linked Employer of Choice ranking climbed 10 places, it was ranked as one of the most attractive employers in a graduate survey, and was named Joint Winner of the 2016 UK HR Excellence Award for Best HR Strategy Overseas.

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    Finding Best Practice Reports in BPIR.com

    Did you know that a free best practice report is published on the BPIR every month? To see how to access these reports watch this clip. Over 60 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices..