1. BPIR.com Newsletter: February 2019

    February 27, 2019 by BPIR.com Limited

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    Best Practice Report: Performance Management Systems for Emergency Service?

    Emergency and rescue services are organisations tasked with responding to various emergencies and ensuring public safety and health. Three primary emergency services can be summoned directly by the public: police, fire, and emergency medical services (EMS), which are also called ambulance services or paramedic services. This report will focus on how corporate performance management (CPM) principles can be applied to these emergency services to promote world-class delivery of care and optimal outcomes for the public.?

     

    Featured Events

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    NZBEF Conference, Auckland, New Zealand, 19-20 Mar 2019

    Come and join us at this two-day conference where we will celebrate all things to do with performance excellence, business excellence, continuous improvement, and measurement.


    Learn how to take your organisation to the next level by increasing your organisational performance with a strong focus on your leadership, strategy, customers, measurement, analysis & knowledge management, workforce, operations, and results.

    We have a great line-up of local and international speakers. The conference will be held at the Waipuna Hotel & Conference Centre, Mt Wellington, Auckland. You can register for the conference here and more NZBEF Conference information can be found at the conference website here. Please share details of the conference with others as we want a good turnout.

     

    Launch of the 3rd Cycle of Dubai We Learn

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    Over the next 2 weeks, 11 project teams representing 10 government entities will have started the 3rd Cycle of Dubai We Learn Excellence Maker’s Projects. These projects will help the government entities make dramatic and breakthrough improvements in their processes and systems through learning from best practices.

    The government entities represented in this round are DEWA, Dubai Land, Dubai Health Authority, GDRFA, Community Development Authority, RTA, Dubai Police, DCAS, Dubai Municipality and The Executive Council.

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    Latest News

    • Launch of the 3rd Cycle of Dubai We Learn…. read more
    • South African Quality Institutes latest news…. read more
    • Is Good, Good Enough for You? Taking the Next Step After ISO 9001:2015…. read more
    • James Harrington’s Latest Book Series on Innovation Now Available at Taylor & Francis…. read more
    • Reflecting on the success of the Global Organisational Excellence Congress…. read more

     

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    Employee recognition via spontaneous celebrations


    To celebrate employee success, Typeform, a Spanish online software service company, drew on a kind of internal play book with a list of values and guiding attributes. One of the things on the list was to `celebrate with spontaneous applause. Whenever someone did something noteworthy, however big or small, anyone could start a round of applause. The whole office joined in. Whilst most people would have no idea why they were applauding, the person receiving the applause did. The tradition provided a well-appreciated momentary break for celebration.

     

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    Yearly events drive goal deployment at technology manufacturer


    Two annual events at Bosch Rodez, France, a technology manufacturer, drove strategy and policy deployment. 1) The Town Hall meeting brought all associates together to discuss: the automotive environment; the Bosch Group situation; previous year’s results; and coming challenges. Following the 2017 meeting, 89% of associates understood the strategic challenges, 86% knew how they could contribute to achievement of strategic goals and 87% were ready to tackle the 2017 challenges. 2) DDO flyers, handed out individually to each associate, had a standardised format that outlined the plant`s strategy and gave the department`s objectives and priorities for the year to come. The deployment was then followed by the annual global performance dialogue (GPD). The Bosch Rodez strategy and policy deployment process was an EFQM 2017 Prize winner, and was recognised as best practice by the 2015 EEA best practice Award , and by the French Senate, with the “Aveyron des Champions” Trophy.

    Do you know that in BPIR.com there are more than 95 best practice report? and increasing…

    BPIR Tip of the Month – How to access best practice reports

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    Did you know that a free best practice report is published on the BPIR every two months? To see how to access these reports watch this clip.


    Over 95 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

     


  2. BPIR.com Newsletter: January 2019

    January 31, 2019 by BPIR.com Limited

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    Best Practice Report: Business Excellence

    Business excellence means the development and strengthening of all facets of a company or organisation to improve performance and create value for its stakeholders. It can be seen best when an organisation has and demonstrates world-class strategies, processes, and stakeholder-related performance results. Business excellence can be validated through assessments using proven business excellence models (BEMs), which are based on a set of fundamental concepts or values. These BEMs continue to evolve thanks to extensive studies of the practices and values of the world’s highest-performing organisations.

     

    Featured Events

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    NZBEF Conference, Auckland, New Zealand, 19-20 Mar 2019

    Come and join us at this two-day conference where we will celebrate all things to do with performance excellence, business excellence, continuous improvement, and measurement.


    Learn how to take your organisation to the next level by increasing your organisational performance with a strong focus on your leadership, strategy, customers, measurement, analysis & knowledge management, workforce, operations, and results.

    We have a great line-up of local and international speakers. The conference will be held at the Waipuna Hotel & Conference Centre, Mt Wellington, Auckland. You can register for the conference here and more NZBEF Conference information can be found at the conference website here. Please share details of the conference with others as we want a good turnout.

     

    Jollibee Foods Corporation (Philippines) Win the 6 th International Best Practice Competition

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    The 6th International Best Practice Competition was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the Global Benchmarking Network.

    From 72 entries from 17 countries, 36 best practices from 31 organisations were presented to the audience and a judging panel through 8-minute presentations followed by 4 minutes of questions and answers. From these the top 10 were selected, and then the top 5 qualified to the final and gave presentations to another set of judges.

     

    Dubai Customs Wins the 2nd Organisation-Wide Innovation Award

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    The   2nd Organisation-Wide Innovation Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research (COER), Asia Pacific Quality Organisation and the Global Benchmarking Network.  Six organisations qualified for the final of the Organisation-Wide Innovation award.

     

    Road and Transport Authority (Dubai, UAE) Wins the 6th Global Benchmarking Award

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    The Global Benchmarking Network’s 6th Global Benchmarking Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the GBN.

    Six organisations qualified for the final of the Global Benchmarking Award.

     

    Latest News

    • Baldrige Award Winners 2018…. read more
    • Keep on learning…. read more
    • The Baldrige criteria are insufficient…. read more
    • Best Practice Report: Benchmarking…. read more
    • Learning from Role Models: Category 6: Operations…. read more
    • EFQM Excellence Award Winners 2018…. read more

     

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    Impact of the Baldrige Criteria for Performance Excellence at a US university


    Since winning the 2001 Baldrige Award the University of Wisconsin-Stout continued to use the Baldrige Excellence Framework. In recent years the university: 1) started an informal Baldrige team with membership open to the entire campus. The team met several times a year to discuss ways in which they were following the Baldrige Criteria and addressed improvement opportunities. 2) Teams were sent to Baldrige professional development offerings, to Baldrige regional conferences and occasionally to the Quest for Excellence® Conference.  3) a Baldrige-based approach was used to meet regional accreditation requirements through the Higher Learning Commission (HLC). 4) the Baldrige framework helped the university to focus on the small number of metrics that were most important to success and that aligned with the strategic plan. The university had a comprehensive review in March 2016 and the review team leader said it was the best portfolio he had ever seen.

     

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    Employee engagement initiative pays divcidends


    Redundancies and leadership changes at Alcoa Power and Propulsion, a UK manufacturer, led to changed perceptions from employees and externally and Engagement survey returns dropped significantly. A decision was made to rebuild Alcoa’s ’employer of choice’ status from the ground up, with the managers and supervisors leading the change. Managers undertook personal development to stretch and challenge their leadership; A suggestion scheme was introduced; Community initiatives targeted postcodes where employees lived were reintroduced with wellbeing initiatives like a SunSafe campaign, smoking cessation programme and cycling proficiency training for employee’s children. The results were impressive: Staff turnover reduced from 22% in 2010, to less than 1% in 2013, on-time delivery increased from 46.7% in 2009 to 96%, and labour productivity increased by 10% year on year. Alcoa won the CIPD People Management “best employee engagement initiative” award in 2013 and the Large Employer of the Year in the South West region Award at the National Apprentice Awards 2014.

    Do you know that in BPIR.com users can navigate the databases through four business excellence models?

    BPIR Tip of the Month – Business Excellence Models

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    This area of the web-site allows users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

     

                              


  3. BPIR.com Newsletter: November 2018

    November 25, 2018 by BPIR.com Limited

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    Best Practice Report: Benchmarking

    This report outlines the best practices research undertaken by BPIR.com in Best Practice Benchmarking. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Featured Events


    Must-attend event: The Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE

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    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event. The Global Organisational Excellence Congress brings together:


    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    For more details about registration, visit registration page here

    Latest News

    • Baldrige Award Winners 2018 ….read more
      Keep on learning….read more
    • The Baldrige criteria are insufficient….read more
    • Learning from Role Models: Category 6: Operations….read more
    • EFQM Excellence Award Winners 2018….read more

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    Employee engagement initiative pays dividends
    Redundancies and leadership changes at Alcoa Power and Propulsion, a UK manufacturer, led to changed perceptions from employees and externally and Engagement survey returns dropped significantly. A decision was made to rebuild Alcoa’s ’employer of choice’ status from the ground up, with the managers and supervisors leading the change. Managers undertook personal development to stretch and challenge their leadership; A suggestion scheme was introduced; Community initiatives targeted postcodes where employees lived were reintroduced with wellbeing initiatives like a SunSafe campaign, smoking cessation programme and cycling proficiency training for employee’s children. The results were impressive: Staff turnover reduced from 22% in 2010, to less than 1% in 2013, on-time delivery increased from 46.7% in 2009 to 96%, and labour productivity increased by 10% year on year. Alcoa won the CIPD People Management “best employee engagement initiative” award in 2013 and the Large Employer of the Year in the South West region Award at the National Apprentice Awards 2014.

    Do you know that in BPIR.com you can navigate the databases through a choice of 5 business excellence models?

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    Knowledge sharing improvement project uses TRADE Best Practice Benchmarking
    In 2016 a Dubai Public Prosecution project was selected for inclusion in the Dubai Government Excellence Programme. The project title was “Implementing Judicial Knowledge Management” and the aim was to identify and implement best practices in the transfer of Judicial Knowledge. Benchmarking team members were trained on the TRADE and awarded the TRADE Benchmarking Proficiency Certificate by the Centre for Organisational Excellence Research in October 2016. To identify best practices, the Benchmarking Team visited four Dubai organisations and contacted the Singapore State Court and exchanged best practice Knowledge Management practices. The team also analysed a conference paper presented by the Public Prosecution Service of Canada and reviewed desktop research undertaken by COER. This approach identified 30 best practice ideas, 5 were selected for implementation and key implementation actions and dates were determined. Among achievements recorded in the first year were greater sharing of knowledge, productivity gains and more accurate decisions.

    BPIR Tip of the Month – Business Excellence Models

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    This area of the web-site allows users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.


  4. BPIR.com Newsletter: October 2018

    October 15, 2018 by BPIR.com Limited

     

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    Best Practice Report: Paramedics and Paramedic Training
    This report outlines the best practices research undertaken by BPIR.com in paramedic training. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.


    Featured Events

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    Final call for entries: 6th International Best Practice Competition & 2nd Organisation-wide Innovation Award

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    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please download an entry form.
    The final call for entries closes on 9th of November 2018. Last year there were 65 entries with 28 qualifying to the Competition Event.

    The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    In addition, to the International Best Practice Competition (IBPC) organisations are encouraged to apply for IBPC’s 2nd Organisation-Wide Innovation Award. This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry pleasedownload an entry form.

    Final call for entries: 6th Global Benchmarking Awards

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    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate. To submit your entry pleasedownload an entry form.
    The final call for entries closes on 9th of November 2018. The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the  Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    Add the Congress to your calendar


    JOIN THE CONGRESS LINKED-IN GROUP


    Latest News

    • What you can learn from a Baldrige award-winning credit union …. read more?
    • Paper reveals how Baldrige helped a small business in a short time…. read more?
    • Baldrige award-winning university breaks ground (again) with benchmarking project…. read more
    • The Baldrige Framework is Borderless!…. read more

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    Application of the Baldrige criteria in a university
    The University of Wisconsin–Stout in the USA applied the Baldrige Criteria in a variety of areas that benefited the organisation, including as mechanism to integrate suggestions and feedback from all sectors within the organisation, and facilitate communication and professional development. One such example was the university’s continual assessment of courses and academic programmes as well as the non-academic units that supported the university, such as financial aid and university housing. Recently, Feedback from those involved in submitting reports assessing those areas indicated that reports could be streamlined and done more frequently as well as better integrated into existing processes. University administrators reflected on this information and integrated the feedback about the deployment of those assessment reports into the university’s processes, which helped internal stakeholders feel heard and valued.


    Do you know that in BPIR.com there are more than 900 expert opinions about improvement tools ? And increasing…

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    Rapid Benchmarking using TRADE Best Practice Methodology
    To address production issues of yeast and mould at its Wynyard plant, Fonterra, a NZ manufacturer of dairy products, used rapid TRADE Best Practice Methodology (TRADE) benchmarking. Another Fonterra plant was selected as a benchmarking partner and a project team was established Through detailed process mapping and physical walk-throughs differences in plant configuration were identified. Questioning the process owners (operators) further helped to understand the reasons for mould and yeast production. The control philosophy adopted at both the plants was compared to identify points of variation. Eighty eight actions were identified and prioritised based on impact, ease of implementation and timeframe for implementation. The project helped to reduce mould spores entering the building by 35% (on average) and 66% of critical contamination areas were eliminated or minimised. The running conditions of the plant were optimised to ensure a smoother start-up. Other achievements included an 83% reduction in yeast and mould downgraded product and risk reduction of AUD$500k per year.

    BPIR Tip of the Month – Best practice case studies

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    Did you know that a free best practice report is published on the BPIR every month? To see how to access these reports watch this clip.

    Over 80 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

     


  5. BPIR.com Newsletter: September 2018

    September 17, 2018 by BPIR.com Limited

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    Best Practice Report: Ideas Management System

    This report outlines the best practices research undertaken by BPIR.com in the area of ideas management systems. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues?.

     

    Featured Events

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    2nd call for entries: 

    6th International Best Practice Competition & 2nd Organisation-wide Innovation Award


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    The  International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please download an entry form. The second call for entries closes on 21st of September 2018 . Last year there were 65 entries with 28 qualifying to the Competition Event.

    The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the  Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    In addition, to the International Best Practice Competition (IBPC) organisations are encouraged to apply for IBPC’s  2nd Organisation-Wide Innovation Award. This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry please download an entry form.

     

    2nd call for entries: 

    6th Global Benchmarking Awards

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    The  Global Benchmarking Network (GBN) launched the  Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry please download an entry formThe second call for entries closes on 21st of September 2018 .

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the  Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.


    Add the Congress to your calendar

    JOIN THE CONGRESS LINKED-IN GROUP

     

    Latest News

    • The promise of the Baldrige Framework for nursing home excellence….read more
    • Best online tools for Design Thinking….read more
    • Perpetual Guardian founder Andrew Barnes hails four-day week trial….read more
    • Best Practice Report – Ideas Management System….read more
    • What keeps rocket scientists happy at work (could engage your employees, too)….read more

     

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    Benchmarking project to improve maintenance practices


    To improve tool control and maintenance Fonterra, a NZ Manufacturer of dairy products, undertook an external benchmarking project with an airline as a benchmarking partner. The purpose of the project was to observe the partner facilities and learn maintenance best practices using TRADE. Fonterra’s rapid benchmarking team visited the airline’s facilities and questioned their staff. The team learned lessons regarding health and safety standards, culture and values, maintenance operations and performance recording systems. A good number of lessons were learned and as a result of the benchmarking study Fonterra developed a new Operations and Quality Strategy that incorporated the learning from the airline. A whole range of practices were modified or introduced in the areas of health and safety, engagement measurement, values and culture, security and the intranet.

    Do you know that in BPIR.com there are more than 900 expert opinions about improvement tools?? And increasing…

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    Business Excellence framework a roadmap for doing business every day


    To achieve an increase in transplant numbers, the Centre for Organ Recovery & Education (CORE), a US organ procurement organisation, began a performance excellence journey with Baldrige with the aims of: 1) Developing a process to identify key processes; 2 Developing a systematic method to evaluate key processes; 3) Transferring the new knowledge throughout the e organisation; 4) Creating a process for innovative and intelligent risk taking. The Baldrige framework became the roadmap for how CORE did business and CORE’s culture for building excellence. Knowledge of the framework was transferred to every level within the organisation. The focus on the key processes resulted in the increase in the number of organs, tissues, and corneas for transplantation, as a consequence. more lives were saved and enhanced. In 2017 became the first organ procurement organization to receive the Excellence Award from the Mid-Atlantic Alliance for Performance Excellence (MAAPE), its highest-level award.

     

    BPIR Tip of the Month – Finding Expert Opinion about improvement tools

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    What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

    Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.