1. BPIR.com Newsletter: October 2019

    October 15, 2019 by BPIR.com Limited

    Image

    Twitter

    Facebook

    Image

    Book Launch – Celebrating 11 Benchmarking Success Stories from the 2nd Cycle of Dubai We Learn


    Continuing with its legacy of fostering excellence and imbibing a culture of organisational learning within the Government of Dubai, the Dubai Government Excellence Program (DGEP) in co-operation with the Center for Organizational Excellence Research (COER), New Zealand completed the 2nd Cycle of the Dubai We Learn Excellence Makers Program in 2018. Back then, 11 Dubai Government entities embarked on a journey towards new horizons, which enabled them to be more resilient and agile in experimenting with and adopting efficacious strategies and best practices from around the world.

    Today, DGEP and COER are delighted to announce the release of their 2nd book together describing the 11 success stories and describing how each project team used the TRADE Benchmarking Methodology. The book is titled, “Achieving Performance Excellence Through Benchmarking and Organisational Learning”.

    Image

     

    Featured Events

     

    Latest News

    • Dubai Police: Still flying the Seven Stars…. read more
    • Are You A Role Model Leader?…. read more
    • Dubai Health Authority: Still flying the Seven Stars…. read more
    • Dubai Government Human Resources (DGHR): Still flying the Seven Stars…. read more
    • Thirty Years of Evolution = Revolutionary Change…. read more

     

    Image

    Employee Involvement at Baldrige award winner


    The strategic planning process at Stellar Solutions, a US based provider of aerospace solutions, was grounded in its vision; identified critical customer needs; was aligned with employees’ dream jobs; was highly integrated through other key processes including employee development and individual incentive planning; and driven by employees to keep them engaged in the future success of Stellar. Part of ensuring a long-term planning focus was a questionnaire about employees’ perception of the work environment and potential opportunities or challenges. Employees answered these questions and shared responses at strategic plan meetings. Key strategic plan elements were determined at the meetings and Ideas from the meetings become the draft strategic plan for each sector. In alignment with specific goals in the strategic plan, individual incentive plans were used to evaluate employees. Stellar was a 2017 Baldrige Award Recipient.

     

    Image

    Leadership System at award winning organ procurement organisation

    Leaders at Donor Alliance (DA), a US non-profit organ procurement organisation, focussed on performance and action supported by a strong workforce culture that flowed from the Leadership System. The foundation of the Leadership System was DA’s Mission “Donor Alliance saves lives through organ and tissue donation and transplantation.” DA’s vision of maximizing all donation opportunities was supported by the values of integrity, leadership, excellence, accountability, and people first. DA’s Core competencies of mission-driven and relationships provided the atmosphere where mission, vision, values interconnected with the workforce, key customers, stakeholders, and partners. The strategic direction was set by senior leaders and the Board of Directors in collaboration with leadership, and workforce strategies were developed, aligned, and deployed with ongoing evaluation that drove continual improvement. DA was a 2018 Baldrige National Quality Award Recipient.

    Do you know that there are more than 85 best practice reports available in BPIR.com? And increasing…

    BPIR Tip of the Month – Best practice case studies

    Award Winners Reports

    Did you know that a free best practice report is published on the BPIR every month? To see how to access these reports watch this clip. Over 85 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

     

                                 


  2. BPIR.com Newsletter: September 2019

    September 16, 2019 by BPIR.com Limited

    Image

    Twitter

    Facebook

    Image

    Best Practice Report: Leadership: Building a Successful Organisation


    While there are many different approaches to building a successful organisation, there are usually two common ingredients: a strong culture of excellence, and a system to enable and manage change effectively. These two ingredients often involve the following elements:

    • An environment to enable your mission to succeed and improve organisational and leadership performance, organisational learning, as well as learning for the workforce.
    • A workforce culture that delivers a consistently positive customer experience and fosters customer engagement.
    • An environment to enable innovation and intelligent risk taking, the achievement of your strategic objectives, and organisational agility.
    • Active participation in succession planning and the development of future organisational leaders.

    Additional elements include leadership and planning; adopting an appropriate structure; open communications; ethical decision making; good supervision; and, motivation. Although the list is not exhaustive, it provides a good overview of what it takes for an organisation to be successful.

     

    Featured Events

     

    Latest News

    • Truly want Organisational Excellence and Resilience, it’s not your Systems, it’s your People you need to focus on for Positivity…. read more
    • Global Study on Business Excellence…. read more
    • Dubai We Learn – Enabling Happiness…. read more
    • Building Highly Effective Teams…. read more
    • Dubai We Learn, 2019 – Dubai Heart Safe City…. read more
    • The Key to Maximizing Productivity When Working from Home May Be All in Your Space…. read more
    • The “New” Purpose of a Corporation…. read more

     

    Image

    Excellence Without Borders – Report Released for Public Use


    The Centre for Organisational Excellence Research launched the project Excellence Without Border in July 2018. All the known Business Excellence (BE) custodians that had held a BE award between 2016-2019 were deemed eligible for participating in the project. From the 55 countries that met this condition, 26 countries participated with some countries having more one BE custodian participating. 10 countries also participated in validating the survey; improving its wording and language.

    This helped to make the terminologies more relevant to the different participants for example the ones that follow EFQM based terminologies or MBNQA terminologies.

     

    Image

    Servant Leadership at centre of organisational success


    Senior leaders at Memorial Hospital and Health Care Centre (MHHC in the US was a 2018 Baldrige Award Recipient, placed the attributes of a servant’s heart around the circle of its graphic depicting its Servant Leadership System: selflessness, forgiveness, honesty, commitment, patience, kindness, humility, and respect. Inside the circle were leadership goals and at the heart of the model were the mission, vision, core values, covenants, and core competencies, representing the building blocks of culture. MHHC results reflected success, and included Memorial Hospital’s results have helped propel it to national role-model status. Results include the following: Centres for Medicare and Medicaid Services (CMS) 5-star rating for overall quality of inpatient care since ratings began; National top-10%, net-positive, value-based-payment performance since 2017.

     

    Image

    Leadership system at award winning business consultancy

    Integrated Project Management (IPM), a US Business consulting company and 2018 Baldrige Award recipient, credited its “Essential Leadership” system with accelerating its journey to excellence. The base of the 6 layered leadership system pyramid was IPMs fundamental values with in ascending order Mission; Vision; Long Range Goals; the Biennial Strategic Plan; and capped by the Annual Plan/Actions Plans. In a review of the components of this leadership system, IPM made the decision as part of its Baldrige journey to pull out its core values and highlight them, though these values had been incorporated in the company’s mission and vision for more than two decades. IPM began its Baldrige journey with its 2014-2015 business plan and the positioning of action plans (part of the annual business plan) at the top of the pyramid was because these actions were seen as bringing IPM’s journey to life.

    Do you know that there are more than 940 Expert Opinion available in BPIR.com And increasing…

    BPIR Tip of the Month – Finding Expert Opinion about improvement tools 

    Award Winners Reports

    What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

    Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

     

                                 


  3. BPIR.com Newsletter: August 2019

    August 31, 2019 by BPIR.com Limited

     














    Image



























    Twitter














    Facebook








































    Image



























    Best Practice Report: Leadership: Legal and Ethical Behaviour

    This is our second Best Practice Report of the Business Excellence Series consisting of more than 30 reports. Each report focuses on a criteria item of internationally recognised Business Excellence Models. Together all the reports will provide a blueprint of how to become a world-class organisation. The second report of six on leadership provides best practices on “Legal and Ethical Behaviour”.

    There are two types of compliance when it comes to behaviour within an organisation: legal and ethical. Legal compliance is about following the law, rules, and regulations, while ethics means doing what is right and behaving with integrity. It is important to note that you can be legally compliant and yet unethical.















































































    Featured Events





















































    Latest News

    • Why You Should Add “Learnability Quotient” to Talent Assessments….read more
    • AARP’s CEO Talks about Leadership (and the Value of Baldrige)….read more
    • South African Quality Institutes latest news….read more
    • 2019 Baldrige Case Study Features Nonprofit Organization….read more
    • Not Yet Using the Baldrige Excellence Framework? Five Ways Forward….read more
    • Book release: Be a Frontline H.E.R.O…..read more
    • Best Practices Identified Along the Way….read more
    • Spotlight on 2018 Baldrige Award Recipient Leaders:








































    Image

    2nd Knowledge Sharing Summit of Dubai We Learn, a government-wide benchmarking initiative

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the 3rd cycle of the initiative in February 2019. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER)?, New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector.

    ?
    The 2nd Knowledge Sharing Summit of Dubai We Learn was held on 31 July 2019, 11 projects teams gave a 10 minute presentation to share their project progress. Discussions then followed between the teams on how they could assist each other.

    To learn more of the previous projects you can read our book on the 1st Cycle of Dubai We Learn here? and shortly you will be able to read our book on the 2nd Cycle of Dubai We Learn showcasing 11 more projects (to be published by Oct 2019)?.














    Image



























    Leadership System prepares a new generation of leaders

    The Leadership System at Alamo Colleges District (ACD), a network of five US community colleges and Baldrige Award winner, was seen as a cycle of establishing goals, building trust, working toward a cause, and preparing a new generation. As part of this philosophy of education, ACD embraced the mantra “we have a leader in every seat” in regard to students, while also providing a leader in every classroom and office through high-performing faculty and staff members. Putting students first, practising principle-centred leadership, and achieving performance excellence were ACD’s three overarching priorities, defined as The Alamo Way. ACD lived the leadership cycle through its mission, vision, values and culture and sought to empower each and every one of its distinct communities, in line with the mission of “empowering our diverse communities for success.”.



































































    Image



























    Competency-based education speeds up learning

    This paper addresses a critical aspect of the Fourth Industrial Revolution: understanding the skills of the future and how new models of learning must be embraced to address the challenges exposed with existing systems of learning. One method of flexible programme design discussed is competency-based education (CBE), an effective method to allow individuals with a base layer of knowledge to rapidly proceed through a programme where they have relevant skills and spend more time learning those skills they do not have. The Sinclair Community College in the US transitioned some of its Computer Information Systems programmes into a CBE model which allowed individuals who had IT skills to move quickly through the programme. In the first three years, Sinclair reported that CBE students completed degree programmes in an average of just four terms, 35% faster than non-CBE students. In addition, graduation rates for CBE students were double that of non-CBE students over the three-year period of Sinclair’s first CBE program offerings.”
















































    Do you know that there are more than 200 Award Winner Reports available in BPIR.com? And increasing…






















    BPIR Tip of the Month – Award Winner Reports 









































    Award Winners Reports

    Imagine a website that provides a detailed list of major award winners along with the organisation’s name, award names, a summary report of the award application details, and contact details for the organisations involved. The Award Winner Reports offers all of the above-mentioned features, PLUS 100’s of video clips and presentation slides are also available for many of the award entries.

    The Award Winners Report is a great tool that can help you to find potential benchmarking partners, and to learn from the example of top performing organisations.









































































































  4. BPIR.com Newsletter: June 2019

    June 17, 2019 by BPIR.com Limited

    Image

    Twitter

    Facebook

    Image

    Best Practice Report: Leadership: Vision, Mission, and Values


    This our first Best Practice Report of the Business Excellence Series consisting of more than 30 reports. Each report focuses on a criteria item of internationally recognised Business Excellence Models. Together all the reports will provide a blueprint of how to become a world-class organisation. The first report of six on leadership provides best practices on "Vision, Mission, and Values".

    Vision is where an organisation wants to go: it describes the targeted successful state for an organisation. An organisational vision should be challenging and inspirational to its employees and stakeholders. A vision statement usually presents an ideal in the longer rather than in the shorter term. Mission is what an organisation is here to deliver. It is the reason for its existence and supports the attainment of the vision. Values are the guiding principles of the organisation. It gives employees a moral compass, a set of ideals, and a standard of behaviour expected in the organisation. Together, the vision, mission, and values communicate an organisation’s philosophy. They set the direction and the purpose, and show what the organisation cares about in its journey towards fulfilling its vision.

     

    Featured Events

     

    Latest News

    • Best Practices Identified Along the Way…. read more
    • Spotlight on 2018 Baldrige Award Recipient Leaders: IPM’s C. Richard Panico…. read more
    • Spotlight on 2018 Baldrige Award Recipient Leaders: Donor Alliance’s Sue Dunn…. read more
    • Spotlight on 2018 Baldrige Award Recipient Leaders: Alamo Colleges District’s Mike Flores…. read more

     

    Image

    Leadership practices at a municipally owned electric utility


    To build an effective workforce environment and engage employees, Bristol Tennessee Essential Services (BTES) a US electric utility, empowered employees to make decisions to improve its products and services, in part by testing ideas and improving work processes. The company established a `storytelling” technique and stories were told to train employees, promote ethical behaviour and build understanding of BTES practices. BTES involved employees in developing its mission statement and vision statement, and the Continuous Improvement Team, revamped processes to recruit and hire employees who could work for the company for the long term. BTES achieved a retention rate of 100%, far exceeding the national industry average of 82% and industry benchmark of 91%. 75% of employees had perfect attendance, compared to a national industry average of about 20%. BTES was a 2017 Baldrige National Quality Award recipient.

     

    Image

    Leadership system at an award winning faith-based healthcare provider


    The mission, vision and values of Adventist Health Castle (AHC), a US healthcare provider, drove its leadership system. The system incorporated concepts from the Baldrige Excellence Framework and depended on an integrated strategy and leadership structure of five key teams – the Patient Experience Team, the Playbook Team, the People Team, the Operations Council, and the Improvement Council – all of which reported to the President`s Council. AHC`s Strategic Planning Playbook was aligned with that of its parent organization Adventist Health and was cascaded to all AHC leaders through measurable goals to which they are held accountable through use of an evaluation management tool. The strategy was also cascaded to staff members, through practices such as regular leadership rounding and `Top 5 Boards` that are displayed in staff-only areas to highlight the latest goals as daily reminders. AHC was a 2017 Baldrige Award recipient.

    Do you know that there are around 2700 Competitor Analysis available in BPIR.com? And increasing…

    BPIR Tip of the Month – Competitor analysis

    Image

    Find out how your competitors or world industry leaders have been performing. Identify particular organisation by name, industry, country, or employee base and read from the publications we have available about what has worked for them and how they have performed.

     


  5. BPIR.com Newsletter: May 2019

    May 23, 2019 by BPIR.com Limited

     

    Image

    Image

    Best Practice Report: Self-Managed Teams and Holacracy

     

    Self-managed teams are groups of employees who work with minimum supervision. Whereas in a hierarchical organisation employees have to report to managers, self-managed teams are responsible for handling various assignments, solving problems, and making decisions. Holacracy is one of the more recent systems of structuring self-managed teams within an organisation. When fully adopted, there is no conventional management hierarchy; instead, power is fully distributed, giving individuals and teams the freedom to self-manage while staying aligned to the organisation’s core purpose. Holacracy favours small teams, called circles, with team members holding a number of different roles depending on the assignment. These circles self-organise, make rapid consensus-based decisions, and have the flexibility to adjust roles and solutions effectively to meet organisational goals.

    Last Month’s Best Practice Reports: 

    Customs, Vehicle Fleet Maintenance and Management, and Think Tanks

    Image

    Customs: The movement of goods is controlled by a government department, agency, service or authority called customs. In general, a customs department decides what can or cannot enter or leave a country, how much should be paid in terms of duty (tax) for that to happen, and prevents the illegal import and export of banned or dangerous goods…. Read the report

    Vehicle Fleet Maintenance and Management: Fleet management encompasses fleet maintenance, and aims to develop strategies to maximise the life span of a fleet of vehicles. It also governs driver behaviour. Most fleet managers use fleet maintenance or management software to track driver activity, vehicle maintenance details, and to determine ways to optimise their use…. Read the report

    Think Tanks: Think tanks are defined as organisations that engage in the business of public policy. They research, analyse, and produce opinions on every imaginable topic in order to advise and inform public policy makers and those who think about public policy…. Read the report

    Featured Events

    Latest News

    • Benchmarking air pollution levels – Health and socio-economic impact, and solutions….read more
    • Leadership Practices of Memorial Hospital and Health Care Center….read more
    • The Kaleidoscope of employee morale and workplace wellness….read more
    • The State of Healthcare – Challenges and Opportunities….read more
    • The Quality Management Forum….read more
    • Alpha to Omega of Customer Service Management….read more
    • Performance Excellence Conference by New Zealand Business Excellence Foundation….read more
    • Spotlight on 2018 Baldrige Award Recipient Leaders: Tri County Tech’s Lindel Fields….read more

    Image

    A Strategic Health Management System wins International Best Practice Award

     

    The Bharat Petroleum Corporation Ltd., (BPCL), implemented an Employee Health Management System (EHMS) in 2009. Employee Registration, Treatment, Investigations, Health Check-up and Analysis were all via the EHMS. Employees were sent reminder emails regarding Health check-ups one month in advance; repeated mails were sent if employees did not attend the follow-up. In event of non-compliance, an email is escalated to the next highest level of management. Employees could access their heath check-up records (Wellness Index Score) online. Employee satisfaction and motivation to improve individual Wellness Index Scores both increased. The link takes you to BCPL’s video presentation of the EHMS at the 5th International Best Practice Competition. BCPL was the winner of the 5th International Best Practice Competition in 2017.

    Image

    Diabetes prevention health campaign recognised internationally

     

    In 2012, Max Bupa, an Indian Health Insurance Carrier, rolled out a first of its kind health initiative – The Max Bupa Walk for Health with ‘Walk India Walk’ as the core theme. The initiative reinforced the message on prioritising health before health insurance to a wider audience. In its first season the concept was awarded the Innovation in Marketing Award by the All India Management Association, 2013. In the second season it was recognised as The Best Healthcare Campaign of the Year, by India Healthcare Leadership Awards, 2014. The third edition was recognised as the Best CSR Initiative of the Year, at the Loyalty Awards, 2015. The fourth edition was awarded the Pitch Top 50 Brands title. In 2017 Max Bupa Walk for Health was a qualifier at the International Best Practice Competition. The link takes you to Max Bupa’s 5th International Best Practice Competition video presentation.

    Do you know that in BPIR.com there are more than 90 self-assessments? and increasing…

    BPIR Tip of the Month – Self-assessment tools and surveys

    Image

    You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measurement Self-assessment tools and surveys in BPIR.com), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

    If you no longer wish to receive mail from us, you can Unsubscribe

    BPIR Newsletter, BPIR.com Limited, Bio Commerce Centre, Dairy Farm Road, Fitzherbert Science Centre, Palmerston North, Manawatu, 4441, New Zealand