1. BPIR.com Newsletter: Mar 2021

    March 16, 2021 by BPIR.com Limited














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    7th International Best Practice Competition – 2nd Call for Entries

    The 7th International Best Practice Competition (incorporating the 2nd New Zealand Best Practice Competition & 3rd Organisation-Wide Innovation Award) will be held at the NZBEF’s Business Excellence Conference, Wellington, New Zealand.

    This is an opportunity to participate in a global virtual event to share and learn best practices.

    To submit your Best Practice visit http://www.bestpracticecompetition.com/entry-forms where you can download an entry form. The Second Call for entries closes on 26th of March 2021. Qualifier round presentations will be held in webinar format between 27 April to 5 May 2021.









































    Add the event to your calendar









































    Featured Events





















































    Latest News

    • Excellence Canada Announces New Organizational Excellence Standard….read more
    • Calling all Business Excellence Award Winners and Applicants…. read more
    • South African Quality Institutes Quality Education News…. read more
    • Podcast: Total Quality Management: Is it still relevant in a digital economy?…. read more
    • Why Baldrige? Reflections of a retired New England business leader…. read more














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    Helping employees find their dream jobs

    Stellar Solutions, a US provider of Aerospace engineering services, believed in helping employees find their dream jobs. This article provides insight on methods employed by the firm to make the dream-job concept a reality. Stellar Solutions was a 2017 Baldrige National Quality Award Recipient.



































































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    Organisational Vision inspires success

    In a five-part blog series on the 2018 Baldrige Award recipients’ leadership presentations at the 31st Annual Quest for Excellence® Conference (2019), senior leaders of the five latest US national role models shared best practices and stories of how they achieved excellence. The Chief Executive Officer of Tri County Tech (TCT), a US public technology centre and 2018 Baldrige Award recipient, conveyed that the TCT mantra “When you try to be everything to everybody, you can’t be anything to anybody” was a guiding principle for organisational improvements. TCT’s vision of “inspiring Success Through Life Changing Learning Experiences” was supported by four core values: being a “great place to work,” “investing in our community,” leadership by all, and being student-focused. Several results given demonstrated how the vision and values have guided the institution’s actions were detailed.















































    Do you know that in BPIR.com users can search BPIR databases through keywords search?






















    BPIR Tip of the Month – How to use keyword search feature in BPIR.com









































    This page offers a simple and alternative method of searching any of the main BPIR databases via key word(s) without having to go to the specific database pages.









































































































  2. BPIR.com Newsletter: Feb 2021

    February 9, 2021 by BPIR.com Limited

     















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    7th International Best Practice Competition – Call for Entries

    The 7th International Best Practice Competition (incorporating the 2nd New Zealand Best Practice Competition & 3rd Organisation-Wide Innovation Award) will be held at the NZBEF’s Business Excellence Conference, Wellington, New Zealand.

    This is an opportunity to participate in a global virtual event to share and learn best practices.

    To submit your Best Practice visit http://www.bestpracticecompetition.com/entry-forms where you can download an entry form. The First Call for entries closes on 1st of March 2021. Qualifier round presentations will be held in webinar format between 27 April to 5 May 2021.








































    Add the event to your calendar








































    Featured Events





















































    Latest News

    • Performance Excellence and Our Covid-19 Global Leadership Crisis….read more
    • South African Quality Institutes Quality Education News….read more
    • Calling all Business Excellence Award Winners and Applicants – An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence – SURVEY NOW LIVE….read more
    • Russia joins the list of 57 countries having an active business excellence awards program….read more
    • Elon Musk’s 6 productivity rules….read more
    • Latest news on benchmarking, business excellence & best practices & an opportunity to participate in an exciting project on business excellence Baldrige Impact in Health Care….read more














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    Tata Business Excellence Model based on Baldrige

    The Baldrige Excellence Framework has empowered organisations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. In the early 1990s, the then-chairman of the Tata Group, Ratan Tata, created the Tata Business Excellence Model (TBEM). TBEM is based on the Baldrige Criteria for Performance Excellence, and since 1995, the holding group has conducted internal assessments, like the Baldrige Award process, for its more than 100 companies operating in ten industries: information technology, steel, automotive, consumer and retail, infrastructure, financial services, aerospace and defence, tourism and travel, telecom and media, and trading and investments. What does the continued success of a 150-year-old, multi-sector, multi-national organisation headquartered in India have to do with the Baldrige Excellence Framework? In this article the head of Tata Business Excellence Programme, S. Padmanabhan shares some Insights on using the TBEM.



































































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    Memorial Hermann Health System
    To develop its strategic plan, Memorial Hermann Health System (MHHS), a US health system, gathered input from all business units with a focus on what it called ADVANCE Strategies: Align with Physicians; Deliver Quality Care; Value Employees; Achieve Operational Targets; Nurture Growth and Innovation; Consumer Centric; Enhance. ADVANCE strategies were used to form strategic initiatives, metrics, and targets for each business unit to reliably execute the plan. The strategic initiatives had one- (short-term) and three-year (longer-term) time-frames Each strategic initiative and related action plan was assigned a leadership sponsor and involvement by one of five strategy councils, to foster ownership, accountability, and focus on the initiative. Once the action plans were validated and finalised, they were moved to processes for deployment, execution, and monitoring, which involved the workforce and key stakeholders.
















































    Do you know that in BPIR.com users can search BPIR databases through keywords search?






















    BPIR Tip of the Month – Business Excellence Models









































    This area of the web-site allows users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model).

    Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.









































































































     


  3. BPIR.com Newsletter: Dec 2020

    December 3, 2020 by BPIR.com Limited

     
















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    Best Practice Report: Information & Knowledge Management: Artificial Intelligence

    Artificial Intelligence (AI) involves using machines (i.e., computers) to do things that traditionally require human intelligence. This means creating algorithms to classify, analyse, and draw predictions from data. It also involves acting on data, learning from new data, and improving over time. Common AI applications include speech recognition, natural language processing, machine vision (which is similar to voice recognition but enables a computer to see and interpret), and expert systems, i.e., a software application using a database of expert knowledge capable of offering advice to facilitate decision making.
















































































    Featured Events






















































    Latest News

    • 12 Employee Engagement Statistics You Need to Know In 2020…. read more
    • Global Benchmarking Network 28th newsletter…. read more
    • Baldrige Award Winners 2020…. read more
    • Baldrige Framework Serves as Foundation of Inaugural Presidential Workforce Award…. read more
    • Listing and analysis of Business Excellence journal papers from 1990 to today – Update…. read more
    • Should Your Organization Have a Work from Home Pledge?…. read more
    • Research reveals that 56 countries have an active business excellence awards program…. read more
    • Why “Why” Is the Fundamental Question…. read more



































































    Calling all Business Excellence Award Winners and Applicants:

    An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence

    The Centre for Organisational Excellence Research (COER) is conducting a research on “Organisational Excellence Architecture”– the ingredients required to help organisations on the journey to business excellence. We are inviting Business Excellence Award Winners and Applicants to participate in this exciting research project and benefit from the research findings. If you are interested, please send an email to Atif Baig, Research Associate, COER, Massey University a.baig@massey.ac.nz

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    Idea generation at award winning technology centre

    The best organisations do not cultivate ideas by accident. This proved true for Tri County Tech (TCT), a US public career technology and a 2018 Baldrige Award recipient, whose ideas came from empowering workforce members in a culture of continuous improvement, as well as involving them in innovation management. TCT has been named a Great Place to Work in the United States for four consecutive years.



































































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    Customizing the Business Excellence Criteria for the construction industry

    When the concept of performance excellence was first introduced, it was widely perceived as prescriptive by the American Contractors Insurance Group (ACIG), a group-captive insurance company owned by the policyholders it insures. The executive team at ACIG were sceptical that performance excellence – and the Baldrige Criteria for Performance Excellence in which it was defined – could be meaningfully translated into construction-industry terminology. Then, a small group of employees began breaking down concepts from the Baldrige Criteria and turning them into questions related to construction, and a new, beneficial understanding emerged. Once the Baldrige Criteria‘s applicability to the construction industry was established , the benefits became apparent and ACIG began to see buy-in on the concepts of business improvement, sustainability, and succession planning of current and future leaders..
















































    Do you know that there are more than 1300
    Strategies, tools, and technique
    available in BPIR.com? And increasing…






















    BPIR Tip of the Month – Strategies, tools, and technique









































    Choose a strategy, tool, technique, or approach that will improve your organisation’s performance. There are more than 1312 to select from that can help in a multitude of ways, whether it’s decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there’s likely to be something here to suit your needs.








































































































     


  4. BPIR.com Newsletter: June 2020

    June 1, 2020 by BPIR.com Limited














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    Best Practice Report: Leadership: Corporate Social Responsibility (CSR)

    Corporate social responsibility (CSR) is when an organisation takes responsibility for the impact of its decisions and operations on society and the environment. It is when an organisation achieves a balance between economic, environmental and social imperatives, and the expectations of stakeholders for the long term.















































































    Featured Events





















































    Latest News

    • How the Baldrige Framework Helps a Small Business Excel…. read more
    • Learning from Role Models: Category 5: Workforce…. read more
    • Insights from Baldrige Award Winning University’s New Chancellor…. read more
    • Economic Impacts of Baldrige Excellence in Every State…. read more
    • Does Everyone Know What Your Mission Means (Expects)?…. read more
    • Infographics: Tips for Promoting Employee Well-Being & Mental Health in the Workplace…. read more





















































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    All new BPIR.com website


    The work on a new BPIR.com website is progressing as planned, the new website will offer a unique user experience. A clean, modern design, easy navigation, and helpful tools and resources to be utilized. Through the new website and future growth of content, BPIR.com strives as an industry leader to deliver best practices resources.

    Some the features in the new website:

    – Better search facility based on business excellence model criteria used around the world
    – More content throughout all the databases and faster future updates
    – Better compatibility with different devices such as tablets and mobile phones

    The new website will be ready for testing by selected partners and members by September. Sign up as a beta tester and get a special discount for the membership.

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    Voice of the customer (VOC) programme provides valuable feedback loop


    Using the Baldrige Criteria as the guide, the AARP, US-based interest group for the elderly, implemented a Voice of the Customer (VOC) programme as a customer feedback loop for all programmes and for volunteers that served in the programmes. The VOC feedback provided AARP with actionable information feedback that enabled AARP to take in what people are saying about AARP on social media, on blogs or other media sources, via the call centre, in email, or even in person at AARP’s many local events and then to analyse that information on a daily basis. Using a real-time customer-sentiment analysis tool, AARP took care of requests, anticipated challenges, and improved service to people.



































































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    A Cybersecurity Framework Success Story

    The article describes the University of Kansas Medical Centre’s (UKMC) implementation of The Framework for Improving Critical Infrastructure Cybersecurity. The Framework is a voluntary framework developed through a collaborative process by industry, academia, and government stakeholders. The Framework enables organisations – regardless of size, degree of cybersecurity risk, or cybersecurity sophistication – to apply the principles and best practices of risk management to improving security and resilience. In the process The Baldrige Cybersecurity Excellence Builder (BCEB) effectively complemented the use of the NIST Cybersecurity Framework (CSF).















































    Do you know that there are more than 1300 performance measures available in BPIR.com? And increasing…






















    BPIR Tip of the Month – Searching performance measures









































    Use BPIR.com to help you to select measures to assess your organisation’s performance. There are around 1200 to choose from, with description and formulae for each measure. Commentaries are also provided for the most commonly used measures. These explain why the measure is important and how to use it.








































































































     


  5. BPIR.com Newsletter: March 2020

    March 3, 2020 by BPIR.com Limited

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    Best Practice Report: Strategy: Strategic Planning Process

    Strategic planning is a systemic process through which an organisation assesses where it is at the present time, communicates where it wants to be in the future (through its mission and vision), and makes the necessary decisions to reach its goals. The process includes making sure that monitoring, control and improvement mechanisms are in place, which help to ensure the smooth implementation of the plan and mitigate any interruptions.

     

    Featured Events

     

    Latest News

    • How Innovation Management Can Lead to Game-Changing Ideas….  read more
    • Conclusion Of Dubai We Learn – Excellence Makers 3rd Cycle: Expert Opinions & Key Learnings….  read more
    • Make the Baldrige Framework "How You Work": Lessons from Adventist Health Castle…. read more
    • Call for Paper:4th International Conference on Quality Engineering and Management (ICQEM)…. read more

     

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    Achieving strategic agility through a strategic planning portfolio process


    This stimulating article explores lessons from Switzerland based packaging and processing company Tetra Pak on how to develop real-world strategic agility by moving to a continuous decision-making process. Tetra Pak successfully challenged the notion that strategic planning is solely driven by the line organisations where typically operational planning follows strategic planning. Instead, it emphasized that the implementation of strategic initiatives at a cross-functional level as another means of building capabilities. This form of strategic planning occurred through the portfolio approach of strategic initiatives across units. The author provides tips on the direction towards which multinational corporations should strive, if they want to develop real-world strategic agility.

     

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    Hospital’s Visual Management concept targets zero harm

    In its journey to excellence, Duke Raleigh Hospital, a US hospital, acknowledged that a single harm to any patient or team member was one too many and set a target of ensuring zero patients or team members suffered harm while receiving or providing care. To engage staff Duke used visual management and asked every unit to huddle every day to review the six priority harms to understand every time that zero was no achieved to identify what happened and what could be done differently. Target-zero boards were designed and put up on every inpatient unit visible to patients and staff. Unit staff huddled and measured every week the number of harms to patients or staff. Duke was visibly able to show and talk about each harm every time every time the goal of zero was not achieved. The teams on the floor not only knew about a patient or an employee who was harmed but they knew their story. They knew their name. That made it real and motivated them to think “how do I get to zero next time?”.

    Do you know that in BPIR.com users can search BPIR databases through keywords search?

    BPIR Tip of the Month – Business Excellence Models

    This page offers a simple and alternative method of searching any of the main BPIR databases via key word(s) without having to go to the specific database pages.