1. Webinars: Overcoming the theatre of innovation and Towards business ecosystem excellence

    May 17, 2018 by BPIR.com Limited
    The EFQM is organising two interesting webinars on 22nd and 24th of May, the webinars will be conducted by Charlie Tuxworth and Hervé Legenvre and, the webinars are free to attend, just register through the links below.


    Overcoming the theatre of innovation, 22 May

    Many CEOs and business leaders could be accused of ‘putting on a show’ when it comes to the subject of innovation. While it’s important to demonstrate to customers, employees and shareholders that an organisation is ‘innovative’, there are far too many occasions where innovation stops at the marketing message.
    When senior leaders are asked if they are innovative, they must be able to give a better answer than “yes, of course. Innovation is one of the values we outline on our website”. Investing in a dedicated Innovation Lab is a big step in the right direction – but building Excellence in Innovation requires more than a ‘cool’ stage from which to present a theatre of innovation. This webinar will outline how a structured, repeatable approach to innovation can lead to Innovation Excellence.

    Click here to register




    Towards business ecosystem excellence, 24 May

    Today the innovation landscape is changing. It calls for more partnerships with external partners and very often partnerships with companies we barely knew before. This requires to build, attract and engage with a solid ecosystem of external partners. The webinar will open a discussion on what on what it means to excel at this. The webinar will start by setting the context and describing How is the business and innovation landscape changing and What could Excellence mean in this context

    Click here to register






  2. 6th International Best Practice Competition – Call for entries

    May 15, 2018 by BPIR.com Limited


    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018. Last year there were 45 entries with 26 qualifying to the Competition Event.

    The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition

    The winner of the International Best Practice Competition in 2017 was Bharat Petroleum Corporation Limited (Mumbai Refinery), India with a best practice titled ‘Employee Health Management System’. In 2015 the winners were Al Jazeera International Catering LLC, UAE with a best practice titled ‘Our Planet – Our Responsibility’. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled ‘Cultural Sensitivity Gives Birth to a Maternity Care’. For the full list of winners and their presentation videos click here.

    Winners 2017 - Dr Vandana Shinde and Pushpalatha Ravi, Bharat Petroleum Corporation Limited with judges

    Winners 2017 – Dr Vandana Shinde and Pushpalatha Ravi, Bharat Petroleum Corporation Limited with judges

    Add the Congress to your calendar

  3. Reserve these dates – The Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE

    March 1, 2018 by BPIR.com Limited

    Abu Dhabi 2018

    Posted by Dr Robin Mann, CEO, COER Limited and BPIR.com

    Start planning now to attend the Global Organisational Excellence Congress

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.

    The Congress brings together:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    With a theme of “The road towards excellence in organisational performance & nation building” the Congress will explore what is excellence in today’s fast paced and ever changing business world and how organisations and nations can move towards, achieve and sustain excellence.

    This won’t be an ordinary conference – it will be extraordinary – encouraging considerable networking and sharing of best practices. Competitions such as the ACE Team Awards Competition, Global Benchmarking Awards, International Best Practice Competition and Organisation-wide Innovation Award provide opportunities for organisations to showcase their best practices and learn from each other.

    The Asian Pacific Quality Organisation and Global Benchmarking Network represent more than 40 countries worldwide and bring with them a wealth of experience and knowledge on how quality is a building block for excellence and how benchmarking through the search and adoption of best practices leads to excellence.

    It is appropriate that the Congress is held in Abu Dhabi, United Arab Emirates. The UAE has invested heavily in learning about and applying excellence both in the private and public sector. Excellence models such as EFQM Excellence Model and the 4th Generation of Excellence Model are used extensively for assessing excellence and guiding improvement initiatives. This has led to dramatic improvements in the business environment and society as a whole with the UAE becoming one of the most favoured destinations for business and tourism in the world. The Congress will support the UAE on its journey to excellence whilst showcasing its significant achievements and leadership in many areas to the rest of the world.

    Within the next month a website on the Congress will be up and running. In the meantime if you have any questions on the conference please email me, Dr Robin Mann at congress@coer.org.nz.

    COER are a co-organiser of the Congress, along with ADICOE from the Abu Dhabi Chamber of Commerce.

    Also, you can view here a short video that I made for an UAE audience where I announced the Congress. The video will give you an insight into the magnitude of the event.

  4. Business Transformation & Operational Excellence Key Challenges

    January 21, 2018 by BPIR.com Limited

    Speed and the ability to adapt to changing market conditions are a significant challenge for business.

    The threat of new competition (the #1 driver), rising customer expectations, expanding markets, and digitalization are the key drivers of change. These are driving force behind the every increasing need for Operational Excellence, especially for end-to-end Business Transformation, and rapid, agile, flexible solution offerings and execution.


    New technologies and innovation acceleration are disrupting all traditional industries and markets. Start-ups no longer have major barriers to entry, computing powering is accelerating, and business models are being disrupted in just a few months, causing massive pressures on margins.

    Every change in the market affects how a company operates and performs, often dramatically. And these days, it is difficult to respond to one disruption before being thrown off course by the next one. Advanced technologies, increasing digitization such as AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.

    These digitalisation’s’ bring a quantum leap in productively improvement, but consequently leaders have to rethink their operations end to end, including how to incorporate digitalization activities along the whole value chain, e.g. use of big data in customer operations, or 3D printing technology in manufacturing.

    Teams will need to embrace a culture of operational excellence, reimagined operations every day, foster open communication and faster decision-making. Product development, procurement, supply chain management, production system design, and all manufacturing and services will need to be transformed. Operational Excellence professionals needs to adapt and actively embrace all these new technologies and the new business models they create to ensure the organization is always at the cutting edge of execution excellence.

    Whether its the need to keep up with new technologies, the pressures of implementing and sustaining a fully-fledged culture of Operational Excellence, or encouraging the allocation of resources and buy-in for Operational Excellence projects, it is clear that Operational Excellence practitioners are facing a period of incredible change and upheaval.

    Exceptionally savvy companies manage these changes by developing end-to-end global operating strategies that enable profitable growth that take charge of innovation execution and stay nimble enough to respond to rapidly changing condition. Strategies that embrace and thrive on the power of technology to drive innovation.

    Operational excellence is a key attribute of leading companies in any industry. Through the combination of the right business strategy, the right technology strategy, the right operating model, and the right execution path, companies ride out recessions more successfully and emerge from them more quickly, developing competitive advantage regardless of economic conditions.

    Operational Excellence Key Challenges

    • Rethinking operations end-to-end, incorporating digitalization / new advance technologies along the whole value chain.
    • Adapting and embracing new technologies and the new business models.
    • Cultural Transformation and creating a culture of Operational Excellence and Innovation.
    • Implementing effective Change Management programs.
    • Driving Corporate Culture Change and How to build and transform Organizational Culture.
    • Leadership Understanding, Buy-In, Support and Sponsorship from ALLLeaders is critical. Operational Excellence needs commitment; resources and this cannot be optional.
    • Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)
    • Achieving an Enterprise-Wide Operational Excellence Strategy
      End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
    • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
    • Integrating New Advanced Technologies
    • Acquiring and managing start-ups
    • Changing Customer Demands & Channels
    • Building New Competitive Advantages.
    • Integrating CI methodologies personalized to the organization.
    • Ensuring initiatives are aligned with key strategic priorities, across the organization.
    • Failure to innovate fast enough.
    • Building a culture of innovation & agile mind-set.
    • Changing Workforce, Millennial Generation, Freelance Culture, & Open Innovation.
    • Customer Experience Excellence in a less high touch environment.
    • If you are looking to address these challenges, these will be addressed by the most progressive leaders in the industry at the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

    The agenda have been updated this week, below are some direct links.

    View Speakers

    View Agenda

    BTOES17 Highlights Video

    Prices go up on February 2nd, 2018, after that no more discounts.

    Register now and save up to $764

    Teams can obtain up to 50% off.

    View Team Discounts

    About BTOES18

    Forecasting 850+ leadership-level attendees, this summit is the largest gathering of progressive leadership-level executives within Business Transformation & Operational Excellence.

    With over 100 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, The Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

    Focused on the key trends and pressing issues that matter:

    • Cultural Transformation
    • Strategy Execution
    • Innovation Excellence
    • Customer Experience Excellence
    • Leadership
    • Agility
    • Business Transformation
    • Operational Excellence
    • Process Optimization

    Register (early bird discounts end soon)

    BTOES18 will help you design and delivery value-oriented operational excellence transformations and take an end-to-end approach to achieving excellence in strategy execution.

    You will take away practical lessons on how to gain measurable benefits that transcend cost cutting to deliver revenue growth through execution advantage and rigorous process execution across the enterprise to deliver certainty of outcomes.

    We look forward to welcoming you in March.

  5. Business Transformation and Operational Excellence World Summit

    December 3, 2017 by BPIR.com Limited


    Business Transformation & Operational Excellence Insights Newsletter

    2017 Annual Survey Report: The Global State of Operational Excellence – Just Released.

    Early Release Report Giveaway: The Global State of Operational Excellence 2017

    As partners of BTOES insights, The Centre for Organizational Excellence Research are pleased to provide our readers with early release access to their 2017 Operational Excellence Industry Report.

    Download your complimentary copy of the most comprehensive survey report (40+ pages) conducted on the The Global State of Operational Excellence: Critical Challenges & Future Trends.

    Key findings this year include:

    • The #1 most pressing challenge faced by OpEx teams
    • The top industry thought-leaders leading by example
    • Your #1 measure of success for Operational Excellence
    • Why Operational Excellence is still gaining momentum in 2017
    • The Greatest Developments in OpEx over the past 5 years
    • Key Industry Drivers shaping Operational Excellence in 2017
    Get the Report Now

    P.S. Are you attending BTOES18?

    The Centre for Organizational Excellence Research is proud to present our community with the exclusive offer of 30% off registration to the Business Transformation & Operational Excellence World Summit (BTOES18), March 12-16, 2018, Orlando, FL.

    Register by February 2 with the code BPIR to save 30%!