1. Call for Papers – World Business Capability Congress

    January 23, 2012 by
    Call for Papers

    I hope you have had a great start to the New Year and your plans and wishes for 2012 come true.
    Here at COER we are gearing up for an outstanding year (we are always positive!) – the highlight is expected to be the World Business Capability Congress, December 5-7, 2012, Auckland, New Zealand.  If you have not been to New Zealand before then this is an excellent opportunity to combine a world-class conference with a visit to one of the most beautiful and stunning countries on earth!!!
    The theme for the Congress is:  “Driving Excellence> Innovation> Productivity> Export Growth
    We are now “Calling for Papers” – this is your chance to speak at a major international conference and share your experience, best practices or your leading edge management research. Submit your Abstract/Bio right now
    This is an opportunity for
    a) Academics to present peer-reviewed conference papers and get them fast-tracked into leading journals (such as • Q-NewZ Magazine • TQM Journal • Measuring Business Excellence Journal • International Journal of Quality & Reliability Management • International Benchmarking Journal • International Journal of TQM and Business Excellence)
    b) Business employees, managers, CEOs, consultants to present and share best practices (perhaps for the first time at a major conference)
    This Congress is combining the International Benchmarking Conference, New Zealand Organisation for Quality Conference, and the New Zealand Business Excellence Awards.
    The Congress organisers are the Centre for Organsiational Excellence Research and  New Zealand Organisation for Quality with key partners the New Zealand Business Excellence Foundation (New Zealand Business Excellence Awards), Asia Network for Quality, Asia Pacific Quality Organization, Auckland Tourism, Events and Economic Development, BPIR.com Limited, Economic Development Agencies New Zealand,  Global Benchmarking Network,  Institute of Management Consultants New Zealand, Ministry of Economic Development and New Zealand Institute of Management.
    To help to make the Congress even bigger and better we are now calling for Sponsors. If you think your organization may benefit from exposure to 1,000’s of decision makers please let me know.

    Dr. Robin Mann

  2. World Business Capability Congress – Call for Papers

    December 14, 2011 by
    Conference Auckland


    This is your invitation to come and see one of the most beautiful countries in the world and learn, share and network with your peers from all around the globe at the same time!

    Next year in December New Zealand will host a premier business improvement-orientated congress. New Zealand Organisation for Quality (NZOQ) and Centre for Organisational Excellence Research (COER) are organising the World Business Capability Congress Incorporating the 27th NZOQ Conference, 7th International Benchmarking Conference and New Zealand Business Excellence Awards in Auckland.

    The main theme of the congress is “Driving Excellence> Innovation> Productivity> Export Growth” and in line with that theme the conference organising committee is seeking contributions from organisations and individuals about Developing Business Capability, Leadership, Strategy, Customer and Market Focus, Measurement, Analysis and Knowledge Management, Human Resource Focus, and Process Management. The best papers will be considered for the Best Paper Award, and fast-tracked for publication in one of the local or international journals.

    Abstracts for papers will be due by 1st of April 2012 and the early registration deadline will be 1 July 2012. The congress website is available at WorldBusinessCapabilityCongress.com and more details on abstract submission and registration is posted there, please visit the website periodically as it evolves and more details become available, also you can also download the congress flyer from here .

    The World Business Capability Congress 2012 is a not to be missed event, make sure you include this conference in your diary and travel plans for 2012.

    Ahmed Abbas

  3. Singapore Business Excellence Awards 2011

    October 24, 2011 by

    Nine organisations have won the prestigious business excellence awards by Spring Singapore during the 3rd Business Excellence Global Conference.

    This year, the Singapore Quality Award (SQA) with Special Commendation was given to the Institute of Technical Education and Subordinate Courts of Singapore, both previous SQA winners.

    The SQA with Special Commendation is presented to past SQA winners who have done better since winning the award at least five years ago.

    With 9 winners of 2011 awards this year is largest number of winners since the award was presented in 1995.

    The 2011 winners are:

    Singapore Quality Award with Special Commendation:

    • Institute of Technical Education
    • Subordinate Courts of Singapore

    Singapore Quality Award:

    • Inland Revenue Authority of Singapore
    • Nanyang Polytechnic
    • National Library Board
    • Raffles Institution
    • Teckwah Industrial Corporation Ltd
    • Yokogawa Electric Asia Pte Ltd

    People Excellence Award

    • Maybank Singapore

    Click here to read the media press release

    Ahmed Abbas

  4. Global Performance Excellence Award

    August 6, 2011 by

    Asia Pacific Quality Organization (APQO) recently announced The World Class Winners of the Global Performance Excellence Award (GPEA).

    In its eleventh year, The Global Performance Excellence Award honour organisations for outstanding performance and leadership in business excellence. The award winners will receive their award at the Business Excellence Global Conference, 17-20 October, Singapore, http://www.begcapqc.com. The Singapore Productivity Association (SPA) and SPRING Singapore in collaboration with Asia Pacific Quality Organization (APQO) and Asian Productivity Organization (APO) is organizing the 3rd Business Excellence Global Conference & 17th Asia Pacific Quality Conference, with the theme 'Productivity – Enabling Business Excellence.

    The Award demonstrates the APQO commitment to business excellence and continual improvement through promoting quality initiatives to organisations of Asia and the Pacific region and helping them to be a global benchmark of business excellence.

    Dr Robin Mann, Chairman of the Global Benchmarking Network and Founder of BPIR.com Limited, will be congratulating all the award winners. To help them maintain their exemplar status and inspire others each winner will be allocated free passwords to the BPIR.com – a leading benchmarking, best practice and business excellence resource.

    Below is the press release.

    Ahmed Abbas

    Chicago, Illinois, USA June 30, 2011- Asia Pacific Quality Organization (APQO) today announced The World Class Winners of the Global Performance Excellence Awards.

    “We are pleased to announce that six organizations from six Asian and Pacific Rim Countries are being recognized as exemplary companies of world class quality performance. They have achieved the Global Performance Excellence Award modeled after the U.S. Malcolm Baldrige Performance Excellence Award” said Charles Aubrey, Chairman of APQO and the Global Performance Excellence Award Executive Committee.

    The following organizations have won the World Class Award (Highest):

    Large Manufacturing:
    Goodbaby International Holdings Limited, Jiangsu Province, China; Mr. Zhenghuan
    Song, CEO.

    Singapore Technologies Engineering Ltd, StarHub Centre, Singapore; Mr. Tan Pheng
    Hock, President & CEO.

    Shanghai No.7 Construction Co., Ltd. Shanghai, PRC; Mr. LianYun Wang, Chairman of
    the Board.

    Global Indian International School Singapore, (representing India), Mr. Atul Temurnikar, Chairman.

    Not for Profit:
    PUB, Singapore National Water Agency, Singapore; Mr. Khoo Teng Chye, Chief
    Housing & Development Board, Singapore; Dr. Cheong Koon Hean, Chief Executive

    The following seven organizations won the Best in Class Award (Second Highest):

    Large Manufacturing:
    Lanxess India Private, Birlagram, Nagda, India; Mr. Neelanjan Banerjee, Senior
    Executive Director.

    Maliban Biscuit Manufactories (PVT) LTD. Sri Lanka; Mr. D. L. Weerashooriya, Chief
    Executive Officer.

    Large Service:
    Information Systems Resource Centre, Pvt. Ltd., Otis Elevator company, Samrat Ashok
    Path, Mr. Ramaswamy Narayanan, Director.

    Urban Power Supply Company, Shanghai Municipal Electric Power Corporation,
    Shanghai, PRC; Mr. Wei Zhang, General Manager.

    Small Service:
    Qian Hu Corporation Limited, Singapore; Dr. Kenny Yap, Executive Chairman &
    Managing Director.

    Global Indian International School, Singapore, East Coast Campus, Singapore;
    (representing India), Mr. Atul Temurnikar, Chairman.

    Not For Profit:
    Laboratorio De Pruebas De Equipos Y Materiales (Lapem) Comisión Federal De
    Electricidad México, Irapuato, Gto. México; Mr. Luis Javier Freyre Rizo, Gerente del Lapem.

    Finally, the following five organizations won the Quest for Excellence Award (Third Highest):

    Large Manufacturing:
    Minh Long I Company, Ltd. Vietnam; Mr. Minh Ly Ngoc, Chairman.

    Small Manufacturing:
    CIC Agri Business (Pvt) Ltd. Sri Lanka; Mr. Keerthi B. Kotagama, Managing

    Hemas Manufacturing (Pvt) Limited, Sri Lanka; Mr. Imal Fonseka, Managing Director.

    Robot Investment Corporation, Vietnam; Mr. Nguyen Phuong Nam, President – General

    Global Indian International School Singapore, Balestier Campus, Singapore;
    (representing India), Mr. Atul Temurnikar, Chairman.

    The awards will be presented at the 17th APQO/International Conference on Quality in
    Singapore on October 17-19, 2011. For more information please visit: www.apqo.org or

    This is the eleventh year of the International Asia Pacific Quality Awards Process.

    About the Global Performance Excellence Award (GPEA)

    The GPEA is the only formal international recognition of performance/business excellence. Since 2000, 91 organizations have received the various categories of this award. In 2010, the name of the award was changed from GPEA to reflect the evolution in the field of quality from a focus on product and services to a strategic focus encompassing overall organizational performance termed performance / organizational / business excellence.

    GPEA is a strategic enabling tool for global performance excellence. It helps to strengthen the strategies and performance of organizations to succeed in the fast evolving global market place. The GPEA process promotes awareness in performance excellence as an increasingly important tool in competitiveness towards global business success and sustainability. For more information about GEPA visit www.apqo.org. <www.apqo.org>

    About the Asia Pacific Quality Organization (APQO)
    The APQO was founded and organized by National Quality Organizations in Asian and Pacific Rim countries including the American Society for Quality and was incorporated in the Philippines in 1985. It is a non-profit organization formed to be a primary mover for quality and continuous improvement for goods and services and quality of life in the Asia Pacific Region. APQO has several hundred National Quality Organizations (Core members), Corporate members, and Individual members. For more information about APQO visit www.apqo.org.

  5. Knowledge Management Webinars

    November 9, 2009 by
    Knowledge Management is one of the hot and emerging subjects of the day  – it is  playing a crucial part in the competitiveness of organisations. To be competitive in the future it is important to understand what is knowledge management, why is it so important to each one of us, and how to implement an efficient and effective knowledge management process.

    To help companies on their knowledge management journey a series of Knowledge Management webinars will start on the 25th of November starting with the Schaeffler Group of Germany.

    Mr. Paul Seren Head of Knowledge Management at Schaeffler Group will present Schaeffler’s Knowledge Management journey since 2000 and main areas for Knowledge Work and Knowledge Management at the Group.

    By participating in the webinar you will have the opportunity to share best practices and discuss Knowledge Management issues and receive documentation of the presentation, discussion, and   case study.

    As a special offer BPIR members will receive a 15% discount when signing up for the webinar, please email webinar@bpir.com to obtain the discount code.

    To effectively deploy knowledge management and enable the successful leveraging of information and knowledge assets within your organisation by learning from leading companies sign up now at http://www.benchmarkingpartnerships.com.au/w_webinarSchaefflerGroup.htm


    Ahmed Abbas
    Benchmarking Researcher

    Paul Seren
    Mr. Paul Seren, Head of KM at Schaeffler Group