1. Best Practice Report – Building a healthy society and workforce

    July 3, 2018 by ahmed

    Diabetes, also know as diabetes mellitus, is a non-communicable disease, which means it is not infectious and cannot be passed on to another person. Diabetes is a group of metabolic disorders in which there are high blood sugar levels over a prolonged period. Symptoms include frequent urination, increased thirst, and increased hunger. If left untreated, diabetes can cause many complications, including hypoglycaemia, heart disease, strokes, blindness and loss of limbs. Periodic assessment, timely interventions and regular monitoring for these complications are vital.

    This report outlines the best practices research undertaken by BPIR.com in the area of preventive management strategies and wellness initiatives to control diabetes. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    In This Report:

    1. How serious is the diabetes problem and what are the preventive management and wellness strategies for its control?
    2. Which organisations have received recognition for excellence in preventive management and wellness strategies to control diabetes?
    3. How have organisations reached high levels of success in preventive management and wellness strategies to control diabetes?
    4. What research has been undertaken into preventive management and wellness strategies to control diabetes?
    5. What tools and methods are used to achieve high levels of success in preventive management and wellness strategies to control diabetes?
    6. How are preventive management and wellness strategies to control diabetes measured?
    7. What do business leaders say about preventive management and wellness strategies to control diabetes?

    Access the report from here. At the bottom of the page is a PDF version of the report for easy reading. If you are a non-member, you will find some of the links in this report do not work. To join BPIR.com and support our research simply click here or to find out more about membership, email membership@bpir.com. BPIR.com publishes a new best practice every month with over 80 available to members.

  2. COER News – Articles on Business Excellence, Benchmarking, Best Practices and Innovation

    by ahmed
    The Centre for Organisational Excellence Research (COER), BPIR.com’s sister organisation, recently published its latest newsletter for June 2018.
    Download a copy of COER’s June 2018 Newsletter here.

    The contents of the newsletter are described below:

    • Global Organisational Excellence Congress, 10-12 Dec, 2018, Abu Dhabi, UAE
    • Innovation Award and Global Benchmarking Award
    • Completion of the 2nd Cycle of “Dubai We Learn” Government Projects
    • Dubai We Learn Book Launch – 13 Benchmarking Success Stories
    • Rapid Benchmarking at New Zealand’s Largest Company – Fonterra
    • TRADE Best Practice Benchmarking Training & Certification
    • The Challenges Facing Tonga After Cyclone Gita And How Business Excellence Will Help
    • COER Assists ADAEP (Abu Dhabi Government Excellence Program)
    • BPIR.com – Sharing Best Practices
    • Read Our Best Practice Reports – Employee Recognition, Smart Services & Procurement
    • COER’s Research Projects on Business Excellence & Organisational Resilience
    • PhD Research Opportunities
    • Other Activities/Articles of Interest (provided by COER’s friends and partners)

  3. Our next Best Practice Report on the Safe Use of Drones coming soon

    June 30, 2018 by ahmed


    Do you own a drone, or know someone that does? Chances are that you will. That’s because drones have become so popular they were amongst the top Christmas gifts in 2016 and 2017. Drones can be seen everywhere; in airports, in fields, in parks, and, even delivering pizza and coffee in certain parts of the world!

    Drones have tremendous value commercially and professionally, but they can pose a hazard and invade our privacy. In this upcoming issue, find out how drones are going to infiltrate every part of society and the world around you, and how potential risks might be mitigated. Read the latest research on the safe use of drones and be sure to know the latest laws and rules on the use of drones – many civilians have been prosecuted or dished out heavy fines for being none the wiser.

    Watch out for our forthcoming best practice report on the Safe Use of Drones to be published in the next two weeks. Here is a sample snippet from the report:

    Analysis of New Drone Incident Reports
    Source: Center for the Study of the Drone (at Bard College), United States (date of information: 2016)
    Download (PDF): Analysis of New Drone Incident Reports

    Application/Key learning points: Statistics of incidents involving drones are on the rise. The United States’ Federal Aviation Administration reported 582 incidents involving unmanned aircraft in its airspace system over a five-month period. The patterns observed in these new reports are similar to previous trends of incidents reported in Federal Aviation Administration data releases. Among the relevant information reported are the following:

    • About one-third of the incidents were classified as close encounters or occurrences where a danger or potential hazard was presented.
    • The rate of incidents has increased threefold compared to the same period in the previous year (August-January).
    • Three out of five incidents occurred within five miles of an airport, and nine out of 10 incidents occurred above 400 feet.
    • In 24 incidents, drones reportedly came within 50 feet of a manned aircraft. In 11 instances, aircrafts actually performed evasive manoeuvres to avoid a drone.
    • Roughly one-third of all reported close encounter incidents involved a multi-engine jet aircraft.

  4. Launch of Public Service Excellence Program in Tonga

    by ahmed


    June 28, 2018. Posted by Dr Robin Mann & Saad Ghafoor, Centre for Organisational Excellence Research (COER), New Zealand.

    The Prime Minister of Tonga Hon. Samiuela ‘Akilisi Pohiva launched the Public Service Excellence Program (PSEP) on Wednesday, 20th of June 2018. The program launching ceremony was held at the Tanoa Hotel, Nuku’Alofa the capital city of Tonga. The Public Service Excellence Program (PSEP) is a five-year program with a mission to build and instill a spirit of service excellence in the Tonga Public Service by improving work processes and systems. The program has been devised by the Public Services Commission in partnership with the Centre for Organisational Excellence Research (COER), Massey University, New Zealand.


    Prime Minister of Tonga Hon. Samuela ‘Akilisi Pohiva launching the Public Service Excellence Program for the Government of Tonga

    The prestigious program was inaugurated with a prayer. This was followed by a dedication message addressed to the Kingdom of Tonga. Dr. Robin Mann, Head of COER, gave a presentation on the PSEP to the Honorable Prime Minister and the ministers attending the ceremony. Dr. Mann asserted the need for all senior leaders of public sector organisations to serve as strong ambassadors of excellence and to embrace the program as it will help to deliver the national outcomes agreed in the Tonga Strategy Development Framework. Dr Mann shared the examples of Singapore and United Arab Emirates which have achieved impressive advances in societal and economic performance through a focus on business excellence.


    Dr Robin Mann, Head of COER, Massey University explaining the Program

    The Honorable Prime Minister launched the logo and slogan of the PSEP of “Excellence our only option”. In his remarks, the Hon. Prime Minister said this was a significant historical day for the Public Sector and for the Public Services.

    “As we heard this initiative, the public service excellence program is an incredibly important game changer for government services. For it will positively transform systems, leadership, management and operations of the whole of government to service excellence for the people of Tonga.”

    The program will focus on seven areas critical for the effective operation of the Public Servants’ services which are;

    1. Leadership
    2. Strategy
    3. Citizens and customers
    4. Measurement, Analysis and Knowledge Management
    5. Workforce
    6. Operations
    7. Results

    Prime Minister of Tonga Hon. Samuela ‘Akilisi Pohiva recognizing a high school student for her poem on public service excellence

    To support the launch of the program a number of activities have already been undertaken:

    1. School Poetry Competition across F/5, F/6 and F/7 under 3 different topics in May 2018 with the overall aim of building High School Students for a career in the Public Service.
    2. Public Service Competition to decide on the logo and slogan of PSEP in May 2018.
    3. Public Service Month in June dedicated to promoting public services.
    4. The Public Service Commission has already undertaken a business excellence self-assessment with a consensus meeting held on 15th June. This pilot self-assessment is enabling PSC to refine the self-assessment process before it is rolled out to the whole of the public sector.
    5. Launch of PSEP on 20th June 2018.
    6. Public Service Day observed on the 21st of June, 2018 bringing together all government ministries to promote public service.
    7. Awareness session on PSEP for CEOs and Excellence Champions 22nd of June, 2018



    Public Service Excellence Consensus meeting undertaken by PSC as a pilot exercise

    Overview of the Public Service Excellence Program
    The PSEP consists of a comprehensive range of services to assess and build organisational capability using an internationally recognized business excellence framework as the mechanism for transformation. Such an approach has been used successfully in many other countries with 73 countries currently undertaking business excellence initiatives or awards including Tonga’s neighbor Fiji. PSEP requires all public-sector institutions to undertake a yearly assessment against the framework to enable opportunities to be identified and actioned for year on year improvements. This means that 26 Ministries, Departments and Agencies will be participating whilst public sector enterprises can participate on a voluntary basis.


    Services planned for Tonga’s public sector

    The five year plan requires PSC to deliver assessment and capability building services. Examples of the types of services that will be delivered are presented in the Figure above.
    Some of the services are starting immediately such as the annual business excellence self-assessments facilitated by PSC to enable public sector agencies to identify their strengths and opportunities for improvement. The self-assessments need to be completed in time for a Public Service Excellence Conference planned for late November 2018. Other services include a best practice competition at which each public-sector agency will share between one to three good to best practices, two best practice sharing days per year between public sector agencies for each category of excellence, and 10 Game -Changer Benchmarking Projects per year to address areas of major concern. In the future, a business excellence award is planned. However, it is felt that introducing an award at the moment would be too complex and not lead to the same level of learning and ownership for improvement that a well-designed self-assessment can provide.

    Tonga’s excellence journey has got off to the best start possible with the support of Tonga’s leaders and the enthusiastic participation of Tonga’s school children. This bodes well for the future. The government and public service commission are clearly committed to their mission of developing a public service culture whose minimum standard is excellence. Indeed, with the PSEP they are dreaming to achieve even more with a vision “to become recognized as the best small island state in the world”. This may be a far-off destination but based on how quickly they have embraced business excellence since February 2018 when it was first presented to Cabinet Ministers, who is to say their dream can’t become reality?

  5. See how Baldrige strengthens America, state by state

    June 7, 2018 by ahmed


    Originally posted on Blogrige by Christine Schaefer

    Newly Updated Data, Searchable by State
    Did you know that data about Baldrige impacts are easily accessible and updated annually? For example, choose Baldrige in Colorado from the drop-down menu.

    Colorado Participants in the Baldrige Award Process
    The state of Colorado is home to five organizations that have received Baldrige Awards since 2000. Those organizations represent nearly every sector of the U.S. economy. They include a business, a health care organization, an education organization, and two nonprofits, with one being a municipal government.

    What’s more, between 2005 and 2017, 21 organizations that participated in the annual Baldrige Award process have been based in Colorado. Two applicants from Colorado in 2017 alone represented 1,503 jobs, 17 work locations, about $241 million in revenues/budgets, and more than 158,000 customers.

    Through the rigorous performance evaluations provided as part of the Baldrige Award process, all applicant organizations from Colorado over the years have received comprehensive feedback reports to help them improve work processes and results. Of course, the Baldrige evaluation feedback ultimately promoted the Colorado organizations’ long-term success and, in turn, the state economy.

    Spotlight on 2017 Baldrige Award Winner: City of Fort Collins
    The latest Baldrige Award recipient from Colorado is the City of Fort Collins. The fourth-largest city in its state, it is located about an hour north of Denver, in the foothills of the Rocky Mountains. The City of Fort Collins provides a full spectrum of municipal services to its residents, including parks and recreation, roads, transit, and police services, as well as all four major utilities (water, wastewater, storm water, and electric power). Most recently, the city added broadband service to enable high-speed Internet access for all households and businesses. With about 2,400 employees today, the high-performing government is actively preparing for its current population of 170,000 to grow to 250,000 in the years ahead.
    A few achievements of the City of Fort Collins:

    • High citizen satisfaction, as reflected in residential survey ratings in the top 10% of U.S. cities for quality-of-life metrics that include “best place to live,” “best place to work,” quality of recreation and culture, availability of job opportunities, air quality, and visual attractiveness
    • Top 1% ranking among U.S. cities for the quality of its drinking water and for the status of the city’s emergency preparedness
    • High citizen engagement, as demonstrated by residents’ involvement in 27 advisory boards and commissions that provide input to the city government

    Rocky Mountain Performance Excellence
    Like most other Baldrige Award recipients, the City of Fort Collins first received a top-tier, state or regional award for its high performance in an evaluation based on the Baldrige Criteria for Performance Excellence (part of the Baldrige Excellence Framework). In 2014, the city earned the Peak Award of Colorado-based Rocky Mountain Performance Excellence (link is external) (RMPEx). The feedback report the city received through the RMPEx evaluation helped it improve its work processes and results.

    As a partner program serving organizations in three Western states (Colorado, Montana, and Wyoming), RMPEx relies on the national Baldrige Performance Excellence Program to develop and distribute the Baldrige Excellence Framework and related resources that help organizations in its region improve their performance. In this way, the federal Baldrige Program and its private-sector partner programs in the nonprofit Alliance for Performance Excellence (link is external) (of which RMPEx is a member) together help strengthen the entire U.S. economy. The journey to excellence of the City of Fort Collins, supported by evaluation services it received from both the national and state-level Baldrige programs, is just one example of how the Baldrige enterprise benefits America.

    “Baldrige evaluation feedback ultimately promoted the Colorado organizations’ long-term success and, in turn, the state economy.”