Oct 20, 2021 | Human Resources, Latest News, Leadership
Every few years, in my dreams, I relive an incident from my first real job. At age 14, I was eligible for a work permit in 1960’s New York City. I obtained my permit and got a Saturday job working at the largest (five floors) hobby store in the city. It was located in one of the posh downtown shopping areas and had, among other things, a functioning model railroad display that had every possible bell and whistle (literally) and occupied a significant part of the model railroading floor of the building.
Oct 8, 2021 | Business Excellence, Latest News, Research Projects
Organisational Excellence Architecture (OEA) refers to the formal structure used to assist in the implementation of BE within an organisation. To investigate the components and importance of OEA in accelerating BE journey, a PhD research project has been initiated by the Centre for Organisational Excellence Research (COER) and Massey University.
Oct 3, 2021 | Business Excellence, Latest News, Quality Management
U.S. Secretary of Commerce and Deputy Secretary hosted the convening of national experts to officially launch the Department of Commerce’s new Job Quality Initiative. The initiative is aimed at ultimately helping American employers become more competitive by providing workers with high-quality jobs.
Sep 20, 2021 | COER's Research, Benchmarking, Business Excellence, Latest News
Watch Dr Robin Mann’s Presentation on the Centre for Organisational Excellence Research (COER)’s research and consultancy projects on business excellence and benchmarking.
Sep 19, 2021 | Business Excellence, Latest News
To commemorate 25 years of IMC Ramkrishna Bajaj National Quality Award the IMC’s Journal includes articles on the history of the award and the quality movement in general in India. Articles are from Niraj Bajaj the IMC RBNQA Chairman who recalls how he invited Suresh Lulla, who represented the Juran Institute in India, to help in structuring the IMC Quality Improvement & Technology Committee (IMC QITC).
Sep 15, 2021 | Business Excellence, Latest News, Leadership
When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.
Sep 3, 2021 | Knowledge Management, Benchmarking, Latest News
Introducing Dr Alaa Garad’s book “The Learning Driven Business – How to Develop an Organisational Learning Ecosystem” – a great read stressing the importance of individual and organisational learning. his book provides a significant contribution to organizational learning and business improvement literature. It is simple and easy to read, with many practical examples of how learning can be applied to create an organizational learning culture.
Sep 2, 2021 | Business Excellence, Latest News
Seven U.S. organizations have been selected to receive site visits this fall, proceeding to the final stage of the examination process for the 2021 Malcolm Baldrige National Quality Award (MBNQA), the nation’s highest award for organizational performance excellence.
Sep 1, 2021 | Benchmarking, Latest News, Supply Chain
I was delighted to participate in the 4th European Conference on Industrial Engineering & Operations Management (IEOM) last month. The theme of this cycle was “Road to Resilient Manufacturing and Logistics”. Over the 4 days of the conference, there were more than 90 presentations, 11 competitions, and 6 discussion panels. It was truly an outstanding event!
Below I will share the key points of the presentation with some elaboration on the stages of TRADE Benchmarking methodology.
Aug 28, 2021 | Human Resources, Latest News
Back in 2017, I wrote a blog about three things to consider when thinking of moving towards self-set salaries. Since then, I’ve continued to gather examples of principles and practices from different organisations that I often share with people by email whenever they ask for resources on this topic. Here is what I have so far and if you know of any other examples, please do share so I can add to the list!
Aug 25, 2021 | Business Excellence, Latest News, Must Attend Events
The 26th Asia Pacific Quality Organisation (APQO) Conference and Australian Organisation for Quality (AOQ) Qualcon 2021 Conference is being held online for the entire month of October 2021.
Aug 24, 2021 | Business Excellence, Latest News, Research Projects
The Centre for Organisational Excellence Research (COER) is pleased to announce the successful completion of Saad Ghafoor’s PhD Research Project. The research was part of a study titled Excellence Without Borders which was launched by COER in July 2018 and supported by the Global Excellence Model Council.