1. Best Practice Report – The Safe Use of Drones

    August 10, 2018 by ahmed

    A drone is the more familiar term for an unmanned aerial vehicle (UAV) or an unmanned aircraft system (UAS). It refers to an aircraft of any size or type that is able to fly by itself without a pilot on board. The safe use of drones implies that, when flying a drone for any purpose, the user has to abide by the laws and guidelines of the country or city concerned. These guidelines can generally be obtained from the national aviation authority or local city council. This issue will also examine situations in which drones are used when it is considered too risky or difficult for a human pilot.

    This report outlines the best practices research undertaken by BPIR.com in the safe use of drones and how drones have enhanced safety. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    In This Report:

    1. What is meant by the‘safe use of drones’?
    2. Which organisations have received recognition for excellence in the safe use of drones or in the way they have used drones to enhance safety?
    3. How have organisations reached high levels of success in the safe use of drones, and how drones are used to enhance safety?
    4. What research has been undertaken into the safe use of drones?
    5. What tools and methods are used to achieve high levels of success in the safe use of drones?
    6. How can the safe use of drones be measured?
    7. What do business leaders say about the safe use of drones?

    Access the report from here. At the bottom of the page is a PDF version of the report for easy reading. If you are a non-member, you will find some of the links in this report do not work. To join BPIR.com and support our research simply click here or to find out more about membership, email membership@bpir.com. BPIR.com publishes a new best practice every month with over 80 available to members.

  2. Major Research Project on Awareness and Use of Business Excellence – Website Launched & Participants are Signing Up

    by ahmed

    The project Excellence Without Borders (EWB) has been launched by the Centre for Organisational Excellence Research (COER). The project will involve and engage Business Excellence (BE) custodian organisations from around the world. BE custodians are the organisations that are responsible for carrying out BE activities such as disseminating, facilitating and awarding BE in their respective regions.

    The project will investigate the design, deployment and impact of National/Regional/Sectoral Business Excellence (BE) programs. This research will help BE Custodians to learn from each other and strengthen national approaches to business excellence. As a result, it is envisaged that more organisations will become aware of and apply business excellence principles and practices leading to greater socio-economic benefits across the globe.

    Currently the participant custodian organisations are reviewing the surveys and the methodology of the project so that they can provide the research team with useful feedback and comments. Following the incorporation of these comments, the custodian organisations will assist in distributing the surveys to clients and evaluators and also complete a survey on behalf of their own organisation. Learn more about the terms of reference of the project here.

    21 BE custodian organisations have already signed up to the project since invitations were issued on 19th July with more registering each week. The Global Excellence Models (GEM) Council are providing in-principle support to the project. The project team will be giving a presentation on the project to the GEM Council Meeting in Sydney on 29 August. Following this the team will attend the Australian Evaluator Training, 30 August, and 2018 Excellence Conference and 30th Anniversary Celebration of the Australian Excellence Awards (to register for this conference click here).

    The initial findings of the project will be shared at the Global Organisational Excellence Congress in Abu Dhabi from 10-12 December 2018.

    For further information contact:

    Saad Ghafoor
    PhD Researcher for Excellence Without Borders
    Center for Organizational Excellence Research
    Massey University, New Zealand



  3. Dubai Police: Best Practices in Vehicle Fleet Maintenance

    July 27, 2018 by ahmed

    Dubai Police Benchmarking Team Awarded 7 Stars for TRADE Benchmarking Proficiency

    The Mechanical Department is one of the key operational departments of Dubai Police. It is a technical department that focuses on the maintenance and repair of vehicles to ensure optimum and best use of Dubai Police vehicles. The department has 7 main specialized sections with more than 150 employees.

    Dubai Police were one of the government entities that participated in the 2nd cycle of Dubai We Learn initiative, a one year programme consisting of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by Dubai Government Excellence Program (DGEP) partner the Centre for Organisational Excellence Research, New Zealand. Project teams used the TRADE Best Practice Benchmarking Methodology – a rigorous 5-stage approach that involves searching for and implementing leading-edge practices.

    TRADE Stages

    TRADE Stages

    A short summary of Dubai Police’s benchmarking project is presented below:

    Terms of Reference

    The Terms of Reference (TOR) is the first stage of the TRADE Benchmarking methodology. This is where the team developed a clear purpose of what they wanted to achieve, specify the resources required, and what was expected in terms of financial and non-financial benefits.

    Project Aim:
    To find and implement best practices in vehicle fleet maintenance to improve vehicle availability and labour productivity of the Dubai Police Mechanical Department to world-class levels.

    The specific targets set were to increase productivity for the Mechanical Department from 40% to 70% and increase vehicle availability from 88% to 95%.

    The team conducted an extensive review of factors that were impeding labour productivity and vehicle availability. This involved SWOT analysis, fishbone analysis, surveying the opinions of mechanics, analysing job sheet data, and deciding on the most important performance measures to use. The main areas of concern were identified as spare parts management and storage, equipment, material and tools availability, manpower and labour capabilities, and the Fleet Focus Management System (as the maintenance data was found to be inaccurate and not supportive of management decision making). Through this analysis the scope of the project changed from focusing on a total fleet of 3,600 vehicles to the 800 police patrol vehicles as these were most critical to police operations.

    Fishbone analysis

    Fishbone analysis

    At the beginning of the ‘Acquire’ stage, Dubai Police defined 12 criteria for the selection of potential benchmarking partners. These criteria were selected to reflect the priorities of the project. Thereafter, the team brainstormed potential benchmarking partners as well as the ways in which ‘acquisition’ would be carried out (e.g. site visit, internet research).

    Potential Benchmarking partners were then approached and ultimately, nine organisations were visited for the purposes of benchmarking exchange. The nine organisations were 3M, Kia – Al Majid Motors Company, BMW – Arabian Gulf Mechanical Centre, Mazda – Galadari Automobiles Co, Al-Futtaim. Ducab, Avis Repair Centre, STREIT Group and Higher Colleges of Technology (HCT).

    Dubai Police team visiting Ducab

    Dubai Police team visiting Ducab

    At the end of this stage, the team had identified a total of 35 improvement ideas.

    All 35 improvement ideas were assessed for potential based on a set criteria. Meetings were then held with all stakeholders to communicate the findings from the benchmarking project and get their commitment to deploy the improvement actions.

    Key activities implemented at this stage included data cleansing, closing of the Bur-Dubai mini workshop to improve efficiency, creation of a shift pattern for workers and the setting up of a spare parts demand management system. In addition, workshop audio visual screens were set up to improve visual management and cost and productivity calculations were made. With particular regard to the mechanics, an incentive scheme and working hours management system were set up.

    Installed monitors in the workshop to show real-time performance

    Installed monitors in the workshop to show real-time performance

    Installed monitors in the workshop to show real-time performance

    Evaluate Stage
    The results showed an increase in labour productivity from 40% to 72.2% (exceeding the target of 70%) as well as an increase in vehicle availability from 88% to 95%. This has resulted in a saving of 14 million AED with future savings estimated to be in excess of 20 million AED. The increase in labour productivity contributed to a saving of 5,120,367 AED and the increase in vehicle availability led to extra savings of 8,680,000 AED (the elimination of ‘replacement’ costs of about 40 vehicles).

    Weekly labour productivity trend June-2017 to March-2018

    Weekly labour productivity trend June-2017 to March-2018

    To find out more about Dubai We Learn contact:
    Dr. Zeyad Mohammad El Kahlout, Senior Quality and Excellence Advisor, Dubai Government Excellence Program (DGEP). Email: Zeyad.ElKahlout@tec.gov.ae or Dr Robin Mann, Director, Centre for Organisational Excellence Research (COER). Email r.s.mann@massey.ac.nz.

    Detailed reports and videos on Dubai We Learn projects and 1,000’s of other best practicescan can be accessed from the member’s area of the BPIR.com (free to DGEP Dubai We Learn participants). Our book of case studies from the 1st cycle of Dubai We Learn can be found here.

  4. Knowledge hour: Benchmarking for Best Practices & Innovation

    July 17, 2018 by ahmed

    NZBEF/NZOQ Northern Branch presents: Knowledge Hour – Benchmarking for Best Practices & Innovation

    Benchmarking, learning from the experience of others, is a powerful method for breakthrough thinking, innovation, improvement and for delivering exceptional bottom-line results. It is one of the most popular and effective tools used for organisational success.

    World-renowned expert in performance excellence and benchmarking, Robin Mann, will talk about his work across the globe and discuss how benchmarking can help you connect with and learn from other organisations and their quest for performance excellence.

    Please join us at Level 3, 81 Grafton Road, Auckland on Tuesday, 14 August 2018 for a 5:30 pm start. We look forward to seeing our Auckland NZBEF and NZOQ members (and others!) there. Beverages and nibbles will be served at this event. We have plenty of free parking at the rear of our building and behind the buildings on either side.

    Presented by Robin Mann
    Dr Robin Mann is Director of Centre for Organisational Excellence Research at Massey University. He is also Commercial Director and Founder of BPIR.com—a leading Internet resource for sharing best practice and benchmarking information. It has more than 6,000 members worldwide. He is Chairman of the Global Benchmarking Network—a membership-based organisation for those organisations that promote and support benchmarking within their country. Currently more than 20 countries are represented. Robin is also a keynote speaker at conferences around the world.

  5. South African Quality Institutes latest news

    July 5, 2018 by ahmed

    South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.


    • Getting to grips with recovering from Ransomware. By Thea Wentzel
    • Quality of the Soccer filed. By Alejandro Tolumes
    • 7 Change Management trends. By Phill Buckly
    • Managing conflicts of interest must be priority for society, business and leaders. By Terrance M. Booysen and peer reviewed by Kerry Gantley
    • Ethics are for children tool. By Richard Hayward

    Click here to download this newsletter.