Two Saturdays I Will Never Forget

Oct 20, 2021 | Human Resources, Latest News, Leadership

Every few years, in my dreams, I relive an incident from my first real job. At age 14, I was eligible for a work permit in 1960’s New York City. I obtained my permit and got a Saturday job working at the largest (five floors) hobby store in the city. It was located in one of the posh downtown shopping areas and had, among other things, a functioning model railroad display that had every possible bell and whistle (literally) and occupied a significant part of the model railroading floor of the building.

Calling all Business Excellence Award Winners and Applicants – An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence – SURVEY NOW LIVE

Oct 8, 2021 | Business Excellence, Latest News, Research Projects

Organisational Excellence Architecture (OEA) refers to the formal structure used to assist in the implementation of BE within an organisation. To investigate the components and importance of OEA in accelerating BE journey, a PhD research project has been initiated by the Centre for Organisational Excellence Research (COER) and Massey University.

Celebrating 25 years of IMC Ramkrishna Bajaj National Quality Award

Sep 19, 2021 | Business Excellence, Latest News

To commemorate 25 years of IMC Ramkrishna Bajaj National Quality Award the IMC’s Journal includes articles on the history of the award and the quality movement in general in India. Articles are from Niraj Bajaj the IMC RBNQA Chairman who recalls how he invited Suresh Lulla, who represented the Juran Institute in India, to help in structuring the IMC Quality Improvement & Technology Committee (IMC QITC).

Leadership Insights from the Baldrige Award-Winning City of Germantown

Sep 15, 2021 | Business Excellence, Latest News, Leadership

When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.

Book Launch: The Learning-Driven Business – How to Develop an Organizational Learning Ecosystem

Sep 3, 2021 | Knowledge Management, Benchmarking, Latest News

Introducing Dr Alaa Garad’s book “The Learning Driven Business – How to Develop an Organisational Learning Ecosystem” – a great read stressing the importance of individual and organisational learning. his book provides a significant contribution to organizational learning and business improvement literature. It is simple and easy to read, with many practical examples of how learning can be applied to create an organizational learning culture.

Benchmarking in Supply Chain and Logistics

Sep 1, 2021 | Benchmarking, Latest News, Supply Chain

I was delighted to participate in the 4th European Conference on Industrial Engineering & Operations Management (IEOM) last month. The theme of this cycle was “Road to Resilient Manufacturing and Logistics”. Over the 4 days of the conference, there were more than 90 presentations, 11 competitions, and 6 discussion panels. It was truly an outstanding event!
Below I will share the key points of the presentation with some elaboration on the stages of TRADE Benchmarking methodology.

Want to reinvent how you do salaries in your organisation?

Aug 28, 2021 | Human Resources, Latest News

Back in 2017, I wrote a blog about three things to consider when thinking of moving towards self-set salaries. Since then, I’ve continued to gather examples of principles and practices from different organisations that I often share with people by email whenever they ask for resources on this topic. Here is what I have so far and if you know of any other examples, please do share so I can add to the list!

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