1. Best Practice Report: Benchmarking

    November 6, 2018 by ahmed
    Benchmarking is a process to identify and implement best, better or new practices, with the objective of providing greater stakeholder value and obtaining a competitive advantage. It is a way of discovering the best performance and practices of other organisations, and then learning, adapting, creating, and implementing high-performing practices to produce superior performance results.

    benchmarking is the most effective and widely used way for companies of all sizes to improve performance and gain a critical advantage. Every organisation can learn and improve its business performance, no matter how strong its business model or end-of-year results. Even confirmed global leaders such as Xerox, Starbucks, and PepsiCo confirm the importance of benchmarking to staying one step ahead of their competition.

     
     
     
     
     

    In This Report:

    1. What is benchmarking?
    2. Which organisations have received recognition for excellence in benchmarking?
    3. How have organisations reached high levels of success in benchmarking?
    4. What research has been undertaken into benchmarking?
    5. What tools and methods are used to achieve high levels of success in benchmarking?
    6. How can benchmarking be measured?
    7. What do business leaders say about benchmarking?
    8. Conclusion

    Access the report from here. At the bottom of the page is a PDF version of the report for easy reading. If you are a non-member, you will find some of the links in this report do not work. To join BPIR.com and support our research simply click here or to find out more about membership, email membership@bpir.com. BPIR.com publishes a new best practice every month with over 80 available to members.


  2. Learning from Role Models: Category 6: Operations

    October 29, 2018 by ahmed

    Originally posted by Dawn Bailey on Blogrige

    Part of the purpose of Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100-107) is to disseminate information about the successful strategies and programs of Baldrige Award-winning organizations that “practice effective quality management and as a result make significant improvements in the quality of their goods and services.” Such sharing by Baldrige Award recipients is done face-to-face and with the option of asking questions of and networking with these recipients at the Annual Quest for Excellence® Conference, as well as at the Baldrige Fall Conference. Baldrige Award recipients also often host sharing days after their wins to share best practices.

    What is Category 6?
    Category 6 of the Baldrige Criteria covers your organizations operations.

    Category 6: Operations
    The Operations category asks how your organization designs, manages, improves, and innovates its products and work processes and improves operational effectiveness to deliver customer value and achieve ongoing organizational success.

    The management of your key products, your key work processes, and innovation can create value for your customers and help you achieve current and future organizational success. In addition, how you ensure effective operations can lead to a safe workplace and patient and student environment. Effective operations frequently depend on controlling the overall costs of your operations and maintaining the reliability, security, and cybersecurity of your information systems.

    Baldrige Award Recipient Best Practices
    Following are some practices shared by Baldrige Award recipients (Momentum Group, MidwayUSA, and Adventist Health Castle) in the realms of quality improvement, process management/performance, supply chain management, and patient-focused delivery of health care. What could your organization learn/adapt?

    Momentum Group
    2016 Baldrige Award Recipient, Small Business

    Momentum Group is a recognized leader in the commercial interiors industry, creating exclusive, design-focused fabrics for customers that include architectural and design firms, and commercial furniture manufacturers. One of its successful programs is its Quality Process Improvement System, which is used as a consistent operating path for initiatives, such as forming a quality leadership team, developing problem solving groups, providing all employees with quality training, and benchmarking and implementing a best-in-class recognition program.

    The system has led to investments in process upgrades that have reduced sample production time by 50 percent and improved sample yield per yard by 20 percent.

    Additionally, Momentum Group identifies six core processes and five support processes and has adapted the Baldrige Criteria to what would work internally for the organization. An annual Baldrige-based self-assessment process is used by all 11 core and support workgroups. Following a prescribed format used for the past 16 years, Momentum Group has each assessment externally reviewed.

    MidwayUSA
    2015 Baldrige Award Recipient, Small Business

    MidwayUSA, an Internet retailer offering “Just About Everything”® for shooting, hunting, and the outdoors, uses the questions of Baldrige Criteria category 6 to guide its goals of delivering stakeholder key requirements, improving proactively, understanding process interactions, becoming sustainable, and managing for innovation.

    A key area in category 6 is supply-chain management. For MidwayUSA, highly effective supply chain management (see image 6.1 Work Processes for the steps and feedback look that the organization follows) has resulted in a nearly 83 percent in-stock product rate, which is difficult to achieve in MidwayUSA’s industry. It has also resulted in an increase in inventory turns (the number of times inventory is “turned over” as measured by the cost of goods sold divided by the average inventory) from 5.2 in 2004 to 7.8 in 2015.

    Process management has helped MidwayUSA maintain a satisfaction rate for its suppliers and partners at or near 94 percent each year from 2008 to 2015, a rate better than the 84 percent achieved by the company’s number one industry competitor.

    Adventist Health Castle
    2017 Baldrige Award Recipient, Health Care

    Adventist Health Castle is a community hospital system that provides inpatient and outpatient care to people who primarily live on the windward side of the Hawaiian island of O’ahu. It is one of 20 hospitals within the nonprofit, faith-based, Adventist Health system headquartered in Roseville, CA.

    Adventist Health Castle sets service and process requirements at top decile whenever benchmarks are available. This has led to a pursuit of quality improvement for the benefit of its customers, “chasing zero” harm to its patients. As a result, it boasts rates from below 1 percent to zero for common hospital-acquired infections (i.e., catheter-associated urinary tract infection [CAUTI], central line-associated bloodstream infection [CLABSI], surgical site infections [SSI], and Clostridium difficile bacterial infections), as well as patient falls. Adventist Health Castle has been a top performer nationally for having had zero CAUTI infections in its inpatient units for the last 3 years and 5 months. Adventist Health Castle’s ICU is performing in the top 10 percent of ICUs nationwide, with a CLABSI rate of zero for four of the last five years.

    The hospital addresses safety through its Environment of Care Committee, Patient Safety Council, daily Safety Huddle, associate education, and inte­grated patient care. For a safe environment, it prioritizes patient safety, regulatory requirements, cost, relationship to its mission/vision/values, and the importance to customers. The Chasing Zero images show some of the steps it takes to ensure safety.


  3. TRADE best practice benchmarking workshops

    September 15, 2018 by admin

    Upcoming workshops in 2018

    • Dec 13 – 14: Benchmarking for Excellence, Abu Dhabi, UAE. (more info)

     
     

    Many finalists and winners of the GBN’s Global Benchmarking Award have been users of the TRADE Best Practice Benchmarking Methodology – the methodology developed by the Centre for Organisational Excellence Research (COER). To watch 2016 Winner’s video click here.

    To organise a public TRADE workshop in your country or an In-house Workshop contact the trainer and founder of TRADE, Dr Robin Mann, r.s.mann@massey.ac.nz. Click here for more information on TRADE and its certification scheme.

    Past workshops in 2018

    • Jan 7 – 9: TRADE Best Practice Benchmarking (Dubai We Learn), Dubai
    • Jan 16 – 18: Benchmarking for Excellence, Dubai
    • June 24 – 26: Benchmarking for Excellence, Dubai

    Past workshops in 2017

    • Mar 26 – 28: Benchmarking for Excellence, Dubai
    • Apr 11 – 13: Benchmarking for Excellence, Dubai
    • Apr 16 – 18: Benchmarking for Excellence, Dubai
    • Apr 25 – 26: Benchmarking for Excellence, India
    • Sept 10 – 12: TRADE Best Practice Benchmarking (Dubai We Learn), Dubai. (For Dubai government entities only as part of the Dubai Government Excellence Programme).

    Past workshops in 2016

    • Jan 19 – 21: Benchmarking for Excellence, Dubai
    • Apr 14 – 15: Benchmarking for Excellence, Singapore (more info)
    • Apr 26 – 28: TRADE Best Practice Benchmarking (Dubai We Learn), Dubai. (For Dubai government entities only as part of the Dubai Government Excellence Programme).
    • May 16 – 19: Benchmarking for Excellence in the Public Sector, Pasig City or Tagaytay City, Philippines.
    • Dec 12 – 14: Benchmarking for Excellence, Philippines

    Past workshops in 2015

    • Mar 26 – 27: Benchmarking for Excellence, Singapore (more info)
    • Apr 22 – 23: Benchmarking for Excellence, Dubai – UAE (more info)
    • Apr 29 – 30: Benchmarking for Excellence, Muscat – Oman (more info)
    • Jun 1 – 2: Benchmarking for Excellence, Dubai
    • Sept 7 – 9: TRADE Best Practice Benchmarking (Dubai We Learn), Dubai. (For Dubai government entities only as part of the Dubai Government Excellence Programme).
    • Sept 14 – 16: Benchmarking for Excellence, Manila, Philippines.
    • Sept 21 – 23: Benchmarking for Excellence, Tagatay, Philippines.
    • Sept 28 – 29: Benchmarking for Excellence, Singapore (more info)
    • Dec 1 – 3: Benchmarking for Excellence, Manila, Philippines.

    Past workshops in 2014

    • March 26 – 27: Benchmarking for Excellence, Dubai (more info)
    • April 24 – 25: Benchmarking for Excellence, Singapore (more info)
    • April 28 – 29: Benchmarking for Excellence, Subang – Malaysia (more info)
    • Aug 12 – 13: Benchmarking for Excellence, Wellington – New Zealand (more info)
    • Sept 24 – 25: Benchmarking for Excellence, Abu Dhabi – UAE (more info)
    • Oct 8 – 9: Benchmarking for Excellence, Tehran – Iran (more info)
    • Oct 20 – 21: Benchmarking for Excellence, Dubai – UAE (more info)
    • Oct 22 – 23: Benchmarking for Excellence, Kuala Lumpur, Malaysia (more info)
    • Nov 20 – 21: Benchmarking for Excellence, Singapore (more info)

    Past workshops in 2013

    • March 7 – 8: Benchmarking for Excellence, Singapore (more info)
    • March 19 – 20: Benchmarking for Excellence, Penang – Malaysia (more info)
    • May 30 – 31: Benchmarking for Excellence, Singapore (more info)
    • September 25 – 26: Benchmarking for Excellence, Dubai – UAE (more info)
    • September 29 – 1 October: Benchmarking for Excellence, Abu Dhabi – UAE (more info)
    • October 9 – 10: Benchmarking for Excellence, Dubai – UAE  (more info)
    • October 23 – 24: Benchmarking for Excellence, Kuala Lumpur – Malaysia  (more info)
    • November 18 – 19: Benchmarking for Excellence, Singapore (more info)
    • November 21 – 22: Benchmarking for Excellence, Wellington – New Zealand (more info) (Registration form)


    Past workshops in 2012

    • January 10 – 11: Benchmarking for Excellence, Qatar (Workshop in Arabic)
    • March 1 – 2: Benchmarking for Excellence, Singapore (more info)
    • March 14 – 15: TRADE Benchmarking Training, London – UK (more info)
    • March 20 – 21: TRADE Benchmarking Training, London – UK (more info)
    • March 27 – 28: Benchmarking for Excellence, Philippines (more info)
    • October 4 – 5: Benchmarking for Excellence, Singapore (more info)
    • December 3 – 4: Benchmarking for Excellence, Auckland – New Zealand (more info)

    Past workshops in 2011

    • Jan 10 – 11: Benchmarking for Excellence, Tehran – Iran
    • Jan 13 – 14, 2011: Benchmarking for Excellence, Singapore (more info)
    • Jan 17: Introduction to Benchmarking Using ‘T.R.A.D.E’ Methodology, Singapore (more info)
    • Feb 13 – 14: Benchmarking for Excellence, Abu Dhabi, UAE (more info)
    • Feb 20 – 22: Benchmarking for Excellence, Kuwait (more info)
    • Feb 28 – 1 Mar, 2011: Benchmarking for Excellence, Singapore (more info)
    • Mar 30 – 31: Benchmarking for Excellence, Wellington – New Zealand (more info)
    • May 8 – 10, 2011: Certified Benchmarking Training, Abu Dhabi, UAE (More Info)
    • May 11 – 12, 2011: Certified Benchmarking Training, Dubai, UAE (More Info)
    • June 27 – 29: Benchmarking for Excellence, Bahrain (more info)
    • July 7 – 8: Benchmarking for Excellence, Mumbai (more info)
    • July 19 – 21: Benchmarking for Excellence, Kuala Lumpur (more info)
    • July 28 – 29: Benchmarking for Excellence, Singapore (more info)
    • August 30 – 31: Benchmarking for Excellence, Wellington (more info)
    • September 28 – 30: Benchmarking for Excellence, Kuala Lumpur
    • October 13 – 14: Benchmarking for Excellence, Singapore
    • November 27 – 29: Benchmarking for Excellence, Abu Dhabi – UAE (more info)
    • December 6 – 8: Benchmarking for Excellence, Kuwait (more info)

    Past workshops in 2010

    • Apr 15 -16: Professional Benchmarking, Glasgow – UK (more info)
    • Apr 21 -22: Professional Benchmarking, London – UK (more info)
    • May 2 – 3: Professional Benchmarking – Bahrain (more info)
    • May 13 – 14: Benchmarking for Excellence, Singapore (more info)
    • May 18 – 20: Benchmarking for Excellence, Kuwait (more info)
    • Jun 7 – 8: Benchmarking for Excellence, Abu Dhabi, UAE (more info)
    • Aug 17 – 18: Benchmarking for Excellence, Auckland, New Zealand
    • Sep 16 – 17: Benchmarking for Excellence, Singapore (more info)
    • Nov 30 -1 Dec: Professional Benchmarking, London – UK (more info)
    • September 17 – 18: Benchmarking for Excellence, Kuala Lumpur – Malaysia  (more info)

  4. The promise of the Baldrige Framework for nursing home excellence

    September 7, 2018 by ahmed

    Originally posted by Christine Schaefer on Blogrige

    I’ve spent a significant amount of time as an adult visiting people in nursing homes (also known as long-term and post-acute care facilities, or nursing care centers). The practice started when I was in college and joined a student-run volunteer program. I was first paired with a blind, wheelchair-bound resident of a nursing care center. At 96, she was still an avid reader, so I mainly spent our visits reading poetry aloud to her and facilitating her use of audio books. Over the following decade in other cities and counties, I continued to provide occasional company for lonely, usually elderly residents in similar facilities as a community volunteer. Eventually, my dog became my more-popular partner for many of those visits.

    After a hiatus in such volunteer work for a few years while I juggled the demands of growing children and my career, I resumed visiting senior citizens in nursing care centers about five years ago. By then, the residents I came to see were my own mother-in-law, followed by my father. At that time, I appreciated from personal experience the favorable impact of the Baldrige Excellence Framework (which includes the Health Care Criteria for Performance Excellence) in promoting excellence in U.S. nursing care centers.

    Aunt B and Christine Schaefer during an August 2018 visit, Credit: Christine Schaefer

    These days, I have another elderly family member to visit in such a place. She’s an aunt of mine who doesn’t have children but has always had me. She first entered a “rehabilitation and health” center to recover from surgery after an injurious fall. Her condition continues to require a level of care beyond what we can provide in her previous home. Although I visit her regularly to support her needs—including that of knowing she has a family advocate no matter where she lives or whether her health further declines—I have reason to believe she would receive good care regardless of my monitoring. Besides other quality indicators I’ve observed first-hand or checked online in publicly reported data, her facility has earned recognition in the Baldrige-based, continuous-improvement program of the American Health Care Association (AHCA)/National Center for Assisted Living (NCAL).

    The AHCA/NCAL award program belongs to the nonprofit Alliance for Performance Excellence—a nationwide network of state, regional, and sector-specific Baldrige-based award programs and a key partner of the federal Baldrige Performance Excellence Program. Using the Baldrige Health Criteria for Performance Excellence as the basis for organizational assessments, the AHCA/NCAL program offers three tiers of recognition annually for participating organizations that provide long-term and post-acute care services in the United States. Those progressive award levels are Bronze (“Commitment to Quality”), Silver (“Achievement in Quality”), and Gold (“Excellence in Quality”).

    Since 2004, 38 organizations throughout the United States have earned the third level of recognition in the AHCA/NCAL award program. They include four 2018 Gold Award recipients that were announced in early August. Each is now eligible for five years to apply for the Baldrige Award—the nation’s highest and only Presidential honor for organizational excellence in U.S. business, nonprofit, health care, and education sectors alike.

    Two years ago, Kindred Nursing and Rehabilitation–Mountain Valley (now Mountain Valley of Cascadia) became the first Gold Award recipient in AHCA/NCAL’s National Quality Award program to proceed to earn a Baldrige Award. To reach that high performance level, the 68-bed, skilled-nursing facility in Kellogg, Idaho, used Baldrige Health Care Criteria-related feedback from the AHCA/NCAL and Baldrige Award programs to help it determine key strengths to leverage and prioritize opportunities to improve.

    As highlighted in a previous blog, the 2016 Baldrige Award recipient’s strengths as a national role model include creating and maintaining an organizational culture of safety, empowerment, innovation, excellence, and “no fear.” With that culture in place, the organization has been able to better address industry-wide challenges such as high staff turnover and a shortage of candidates for registered nurse (RN) and licensed practical nurse (LPN) jobs. (It meets the hiring challenge in part through a “grow-your-own” strategy that supports training for LPNs to become RNs, for nursing aides to become LPNs, and even for some housekeeping staff members to become nursing aides.)

    Given our nation’s growing population of senior citizens, a greater number of Americans than ever before are likely to become residents of skilled-nursing facilities in coming years and decades. They can rest assured that those organizations already must meet many regulatory requirements promoting the health and safety of their short-term (post-acute-care/rehabilitation) and longer-term (nursing care) patients and other residents. But for the greater well-being and satisfaction of such customers—and the employees who serve them, too—who would not want organizations that provide nursing care and homes for incapacitated people to meet criteria that go beyond regulatory compliance to demonstrate excellence across all care-giving and operational processes?

    I have personally spent enough time as a regular visitor in such organizations (10 different facilities in two states!) to understand how a focus on achieving comprehensive, customer-focused excellence at these sites could make a positive difference in the lives of people who live, work, and otherwise see themselves as stakeholders in them. As someone in the latter group, I salute the four new 2018 Gold Award recipients of the AHCA/NCAL award program—and wish them well as they continue their journeys of excellence.


  5. Best online tools for Design Thinking

    September 6, 2018 by ahmed

    Originally posted by Bianka Nemeth on SessionLab

    Have you heard of Design Thinking?

    Chances are you have.

    It is one of the hottest buzzwords of today, easily found in articles and in the news. The education and business fields are going crazy over it, books are written about it, and service designers, creative agencies, career coaches, trainers and facilitators are using it. Perhaps you’re already applying it in your work or everyday life, too?

    Since its debut in 1969 when Simon Herbert introduced the model in the Science of the Artificial, Design Thinking has revolutionized business models, education systems, processes of innovation, product and service design and human mindsets.

    One of the reasons for its popularity is that it is human-centered, putting users and customers at the center of creation in order to understand their problems, thus making products and services more user-friendly.

    Design Thinking may seem like just a tool, but this is not the case. Design Thinking is more of a mindset or a process with several different stages, and each stage can be supported with different tools to help in the understanding-designing process.

    Keeping in mind the stages of the model, we have collected some of the best Design Thinking tools to help you create real value for your customers and users.

    Empathizing
    The first stage of the Design Thinking process is to empathize with your users by collecting as much information about them as you can with different set of tools. This human-centered approach helps experts focus on the user instead of their own assumptions about a problem.

    For collecting (raw) information:

    • Google forms is used by many as go-to solution for creating free, unlimited surveys. You can choose from 6 different types of questions, and as a Google product, it works perfectly with Gmail or Spreadsheets.
    • Typeform arrived to the survey-making world with a fresh and simple look and an easy-to use interface. As you type, the application automatically evaluates the question and puts it into the right format. The free version includes an unlimited number of surveys of 10 questions and 100 responses.

    For organizing the information:

    • Creatlr is an open platform for visual thinkers and designers. You can browse through more than 200+ templates from empathy maps and customer journey maps to stakeholder analysis. The free plan includes 5 projects with 5 collaborators, access to the community and template library with an option for adding your own tools as well.

    Defining
    Once you have gathered a lot of information about the users, their needs and problems in the empathizing stage, you can analyze and synthesize it in order to sift out the (real) problem to be solved. To understand problems better, it is useful to create personas and define roles so you can attach needs and problems to different set of users. Once you have this you can see what patterns emerge and summarize problems into one problem statement.

    • Smaply provides a beautiful and detailed persona and stakeholder editor, journey maps and storyboards to analyze all the data on your users. Short videos are also provided on how to use each tool as effectively as possible. Smaply offers a 14-day trial, after which you can choose a plan. The basic plan gives you 3 projects with unlimited personas, stakeholder and journey maps and access to learning resources for 1 person.
    • Userforge promises to help you create in-depth and realistic personas with less clicks than it takes in design software. To foster collaboration and fast decision making you can share personas by URL instead of by the slow process of invitation. The application is non-designer-friendly, meaning anyone can create usable personas without the designer mindset. And it is totally free.
    • An all-in-one solution for persona identification: Pyoneer. This app has two main parts: problem definition and solution finding. The former consists of everything you would possibly need to map out your problem statement from personas to journey maps. The latter has concept, validation and kanban storyboards for seamless solution finding. The app is not yet fully available as of the publishing of this post, but you can get early access by signing up.

    Ideation
    This stage is about coming up with solutions based on the problem statement. At this point in the process you’re not concerned about finding the best solution but creating as many possible solutions as you can with the help of brainstorming and other ideation techniques.

    • The open library of more than 400+ facilitation tools from SessionLab offers a wide variety of ideation methods. From brainwriting to 3-12-3 brainstorm, you can find the best methods to get ideas flowing in the team. It is free to use, and by signing up you can also save your favourites or add your own tools to the library.
    • For collective brainstorming, idea collection and note-taking use Realtimeboard. Imagine it as a huge, endless online whiteboard for whatever task you need whether its brainstorming with colleagues or stakeholders, creating a mindmap of ideas, or user story boards. It’s all up to you. The free version offers 3 boards for three-person collaboration but can also be shared with guest viewers too. It also integrates with Slack.
    • Ideaflip is a simple yet elegant tool for brainstorming sessions either with your team or alone. Anyone can add their ideas on post-it like notes to the virtual space. Ideaflip enables commenting and idea groping for easy and fast decision-making. If someone invites you to a board you don’t need to subscribe, but you can also create your own unlimited amount of boards and have 2 guests per board for 9 USD per month.

    Prototyping
    By this stage you will have a few solutions or features that you will want to test. Prototypes do not have to be too detailed, high-quality or actually even working yet. The idea is to create a prototype that is sufficiently able to display a specific feature or working mode.

    • Boords aims to be your complete storyboard toolbox. Their storyboard creator allows you to experiment with pictures and gifs, voiceover and action text or redraw existing frames. With the Animation tool you can actually make animation from your frames with sounds. Plus you can collaborate with anyone in real time. A basic plan includes 3 storyboards, 1 user and Boords branding for 12 USD per month.
    • Mockingbird has a clean and user-friendly interface making it one of the best prototyping and wireframe applications. Features include drag and drop UI, linking together several mockups to make it interactive and smart text resizing. Sharing with direct links makes collaboration super easy. The basic plan costs 12 USD for 3 projects.
    • Unlike Mockingbird and Broods, POP is a mobile application for turning your sketches into animations. It is very easy -just take snaps of your sketches or pictures and the app merges them into an interactive prototype. The best thing about POP is that it allows you to share your prototype and get feedback from users instantly. It is available for iOS and Android.

    Testing
    When testing the complete product or service, it often happens that data gained through testing will redefine the problem statement or several features, making Design Thinking a real iterative process. While nothing beats the ultimate experience of seeing your users interacting live with a prototype, there are various different tools you can use when you have to conduct user testing remotely. And if your prototype is a website, you can also benefit from website analytics and screen capture tools.

    • UserTesting.com one of the best and biggest names in user testing applications. Pick users according to what you want to test whether it’s a website or mobile app. The platform records every move your testers make, so you can truly understand how they navigate and perform the tasks you assign to them. Try it out for free, and it is 49 USD per video session after that.
    • Another great tool for testing is Hotjar. This all-in-one analytics and feedback tool enables you to collect data on your funnel conversions, see where people click and how they navigate on your site. They offer instant feedback from users and feedback polls to identify problems the user may be having. The basic plan is free and collects data from 2000 page views/day.
    • Pingpong is a user-research platform where you can find tens of thousand of testers from all over the world. The platform will automatically set up the best testers for you. You can easily schedule interviews which can be recorded and later analyzed. They work on a credit-based approach: 1 credit = 30 minute interview = 75 Euro.

    +1 Browse through more than 500+ design tools and resources on Public Design Vault ! You will find everything needed for design work from templates to sort cards, toolkits and podcasts. Make sure to check it out!

    We hope that all of these tools will be useful and will support you in creating awesome, valuable and human-centered products and services for us and the world! If you happen to deliver workshops, make sure to check out our post on the best online tools for workshops, too!