1. Dubai Air Navigation Services honoured at the 7th International Best Practice Competition

    May 31, 2021 by BPIR.com Limited
    By Dr. Almas Tazein

    At the recently concluded 7th International Best Practice Competition, 11 May 2021, Dubai Air Navigation Services (dans) were announced as one of the five winners for their best practice ‘Dubai RECAT-Enhanced Wake Turbulence Separation Minima within the Dubai CTA (Control Area)’. What impressed the judges was dans’ contribution to excellence in the planning and setting of standards for air navigation services at a regional and global level. [Note: Wake turbulence is a disturbance in the atmosphere formed behind an aircraft as it passes through air; it can affect encountering aircraft due to the strength, duration, and direction of the vortices].

    Figure 1: (L) Talal AlHammadi, Vice President – Air Traffic Development, DANS and his team during the Live Q&A Session with the Judges

    Dubai International Airport is the busiest airport in the world in terms of volume of international passengers, and is home to the largest fleet of ‘Super Heavy’ aircrafts. The innovation project was driven by a forecast of 120 million passengers in 2022 (pre-Covid forecast). To cater to the surge in future demand, Dubai RECAT was initiated to create more hourly runway capacity for the departing and landing aircrafts through recategorization of aircrafts based on the wake turbulence to help reduce the minimum safe separation distance between two aircrafts of different or the same size, increase the efficiency of the landing and departing procedures, and reduce delays

    Currently, the majority of the airports across the globe adopt the standard ICAO (International Civil Aviation Organization) wake turbulence separation based on four aircraft categories (Super, Heavy, Medium and Light). Dubai has adopted an innovative and efficient practice based on seven categories.

    It took seven years for dans to design and implement a practice based on research, data collection and analysis of wake turbulence generated by aircrafts, and captured by 5 radars (LIDARS) deployed since early 2013. DANS conducted this study in cooperation with EUROCONTROL and Coherent Research Group USA. The practice was an enhanced version of a previously implemented project in 2016 with the minimal separation wake turbulence of 3 NM (Nautical Miles). Dans ensured active stakeholder engagement with Emirates Airlines, Fly Dubai, Air Arabia, Dubai Airports and other stakeholders.

    Dans research confirmed the applicability of RECAT under the unique meteorological conditions of Dubai airport, specifically at very low levels and with an explicit focus on the biggest aircraft in the world i.e., Airbus A380. A new wake behavior emerged that was never analyzed or calculated before. Several live trials were conducted to assess the initial results. Positive outcomes were achieved in the validation (2017-18) and implementation phases (2019-20) with the practice approved by the UAE General Civil Aviation Authority and fully compliant with the ICAO RECAT (eWTS) minima criteria. Dubai RECAT was fully implemented during the COVID pandemic on 21 Feb 2021 across all Dubai Airspace (CTA) and is now applied daily by 130 dans air traffic controllers affecting 30/40 airlines across an average of 700 daily flights.

    Results achieved so far were shared by dans on 23 February 2021 at the Annual ICAO International Conference. 30-day and 60-day reviews showed promising results against ICAO Legacy Standards (Figure 2) indicating an increase in capacity of 1.7 plane movements per hour. Other benefits include, reduction of fuel burn, reduction in CO2 emission and an increase in productivity. With an expected increase in air traffic in the future, the effect of this practice will enable Dubai to maintain its position as a world-class airport.

    Figure 2: Average Throughput Increase of 1.7 Movements; Average Delay Decrease of 1m:35s

    For further information on this best practice including a presentation by the DANS team, and to learn from 1000’s of other best practices, join the BPIR.com.


  2. How Innovation Management Can Lead to Game-Changing Ideas

    March 1, 2020 by BPIR.com Limited

    Originally posted on Blogrige by Dawn Bailey

    The best organizations do not cultivate ideas by accident. This is true for Tri County Tech (TCT), a public career technology center in Oklahoma, and a 2018 Baldrige Award recipient, whose ideas come from empowering workforce members in a culture of continuous improvement, as well as involving them in innovation management.

    At the upcoming Quest for Excellence® Conference in March, Kim Smith, chief financial officer and director of operations, and Eric Randall, director of physical plant services and technology, will present “Rabbits and Resources:Workforce-Led Innovation,” offering strategies for innovation and
    process improvement.

    Innovation Management and Process Improvement

    “Our concept is that you never know where the next game-changing idea is going to come,” said Randall. TCT believes that by sharing and helping the workforce to understand data about the organization (from finances to resource priorities), workforce members are empowered to make better decisions.

    The presentation will offer ideas for managing improvement and innovation. It will also cover how the technology center allocates resources and prioritizes budget requests. A culture of continuous improvement, including process refinement, is critical to understanding resources. The presentation will detail how the center uses a process-based approach to determine what priorities for growth and innovation will be pursued.

    “We didn’t stop trying to improve just because we won the award,” said Smith. “We are constantly looking for ways to ensure continuous improvement.” For example, TCT’s senior leaders recently reviewed the center’s long-term strategic plan and major initiatives. Part of the review included the development of Vision 2025, which consists of a goal to continue the technical center’s journey of excellence to a second Baldrige Award win.

    Lessons Learned and Shared

    Randall said TCT has learned three big lessons on its Baldrige journey of continuous improvement:

    • Whether an organization is using the Baldrige Excellence Framework for growth or in active pursuit of the Baldrige Award, the initiative has to be leadership-driven. In other words, there has to be absolute buy-in from the top and senior leaders acting as the driving force behind implementing the framework.
    • It’s essential to have a vision that helps everyone understand his/her purpose in the organization. This helps workforce members stay engaged.
    • The organizational culture must support the vision.

    Tammie Strobel, deputy superintendent and chief quality officer, said that often organizations reach out to TCT for advice, especially in convincing CEOs that using the Baldrige Framework is the right thing to do.

    For us, using the framework as a model for how we operate our business has propelled us to outstanding results,” she said. “I would think most CEOs would be interested in results. . . . If you want to create an extremely satisfied workforce, have a strategic focus, and increase your bottom-line—whether it’s profit, patient outcomes, or, for us, student outcomes—using the Baldrige framework will help you achieve that.

    TCT has offered three best-practice sharing days, with another scheduled April 16 and 17, for organizations interested in learning more. This past fall, TCT was even visited by a delegation from New Zealand that included educators from Otago Polytechnic College. According to Strobel, the Kiwis were among the first to call TCT to congratulate it on its 2018 Baldrige Award win. The delegation included organizations interested in performance improvement, some of whom were in pursuit of the New Zealand Performance Excellence Award, which is modeled on the Baldrige Award. Over time, Strobel said, the TCT staff has stayed in touch and become friends with the Kiwis, offering support to them after their devastating volcano eruption in December 2019.

    Smith said she would describe organizations involved with Baldrige as collaborators, not as competitors. “Everyone wants to have better results and better outcomes. We’re not afraid of sharing ideas and processes from other people because it’s not competitive. We all want to help each other to become better organizations,” she said.

    Benefiting from the Baldrige Framework

    Randall said that the TCT staff believes that the Baldrige Excellence Framework would apply to any institution, including those in the education sector. “It helps you to focus on what your organization does best. It allows you to ask the brave questions. Certainly, for us, what should we stop doing, what should we get rid of, and why are we doing this if we aren’t the best in the world at it?” he said. “Ultimately, the framework for us has helped to improve student outcomes, which is why we are in business. We believe that every education organization can benefit in some way from using the framework as we did.”

    Over the past ten years, under the leadership of Superintendent and CEO Lindel Fields, TCT has been named a Great Place to Work in the United States for four consecutive years, the only public educational institution on the list. In addition, TCT engagement results for most workforce segments have been in the top 10 percent nationally since FY2014. TCT has more than doubled overall enrollments and grown its foundation to ensure that no student is denied an education due to lack of funds.


  3. Dubai Customs Wins the 2nd Organisation-Wide Innovation Award

    December 15, 2018 by BPIR.com Limited

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    The 2nd Organisation-Wide Innovation Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research (COER), Asia Pacific Quality Organisation and the Global Benchmarking Network.

    Six organisations qualified for the final of the Organisation-Wide Innovation award.

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    The winner, Dubai Customs, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    Winner:

    • Dubai Customs, UAE, Dubai Customs Organisation-wide innovation approach

     

    Runners-up of equal standing:

    • Abu Dhabi Health Services Company (SEHA), UAE, SEHA Organisation-wide innovation approach
    • Securities and Commodities Authority (SCA), UAE, Securities and Commodities Authority Organisation-wide innovation approach
    • Sport Star Academy, Australia, Sport Star Academy Organisation-wide innovation approach
    • United Overseas Bank, Singapore, UOB Organisation-wide innovation approach,
    • Dubai Municipality, UAE, Dubai Municipality Organisation-wide innovation approach

     

    The final was judged by:

     

    • Dr H. James Harrington, Business Performance & Quality Author & Consultant, United States
    • Professor Tony Bendall, Chairman Anti-Fragility Academy, UK
    • Brett Trusko, President and CEO International Association of Innovation Professionals, United States
    • Gianluca Mulé, Chief Operating Officer, EFQM, Belgium

    The 2nd Organisation-Wide Innovation Award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The Organisation-wide Innovation Award was founded by the Centre for Organisational Excellence Research, the developers of the Business Performance Improvement Resource. Videos of the six finalist presentations will be on the BPIR.com soon, sign up to the BPIR newsletter to receive updates.


  4. 2nd Organisation-Wide Innovation Award – 2nd call for entries

    August 15, 2018 by BPIR.com Limited

    OWIA_LOGO

    The Organisation-Wide Innovation award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The process of entering the award is the same as for entering the International Best Practice Competition and similar rules are applied. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form. The 2nd call for entries closes on 21st of September 2018.

    The 2nd Organisation-Wide Innovation award will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The Organisation-Wide Innovation award winner in 2017 was the National Library Board (Singapore). To watch a video of the award winner click here.

    2017 Runner-up - Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner - Siang Hock Kia, National Library Board (right) with judges

    2017 Runner-up – Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner – Siang Hock Kia, National Library Board (right) with judges


    Add the Congress to your calendar


  5. 2nd Organisation-Wide Innovation Award – Call for entries

    May 24, 2018 by BPIR.com Limited

    OWIA_LOGO

    The Organisation-Wide Innovation award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The process of entering the award is the same as for entering the International Best Practice Competition and similar rules are applied. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 2nd Organisation-Wide Innovation award will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The Organisation-Wide Innovation award winner in 2017 was the National Library Board (Singapore). To watch a video of the award winner click here.

    2017 Runner-up - Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner - Siang Hock Kia, National Library Board (right) with judges

    2017 Runner-up – Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner – Siang Hock Kia, National Library Board (right) with judges


    Add the Congress to your calendar