1. Global Performance Excellence Award

    August 6, 2011 by

    Asia Pacific Quality Organization (APQO) recently announced The World Class Winners of the Global Performance Excellence Award (GPEA).

    In its eleventh year, The Global Performance Excellence Award honour organisations for outstanding performance and leadership in business excellence. The award winners will receive their award at the Business Excellence Global Conference, 17-20 October, Singapore, http://www.begcapqc.com. The Singapore Productivity Association (SPA) and SPRING Singapore in collaboration with Asia Pacific Quality Organization (APQO) and Asian Productivity Organization (APO) is organizing the 3rd Business Excellence Global Conference & 17th Asia Pacific Quality Conference, with the theme 'Productivity – Enabling Business Excellence.

    The Award demonstrates the APQO commitment to business excellence and continual improvement through promoting quality initiatives to organisations of Asia and the Pacific region and helping them to be a global benchmark of business excellence.

    Dr Robin Mann, Chairman of the Global Benchmarking Network and Founder of BPIR.com Limited, will be congratulating all the award winners. To help them maintain their exemplar status and inspire others each winner will be allocated free passwords to the BPIR.com – a leading benchmarking, best practice and business excellence resource.

    Below is the press release.

    Ahmed Abbas

    Chicago, Illinois, USA June 30, 2011- Asia Pacific Quality Organization (APQO) today announced The World Class Winners of the Global Performance Excellence Awards.

    “We are pleased to announce that six organizations from six Asian and Pacific Rim Countries are being recognized as exemplary companies of world class quality performance. They have achieved the Global Performance Excellence Award modeled after the U.S. Malcolm Baldrige Performance Excellence Award” said Charles Aubrey, Chairman of APQO and the Global Performance Excellence Award Executive Committee.

    The following organizations have won the World Class Award (Highest):

    Large Manufacturing:
    Goodbaby International Holdings Limited, Jiangsu Province, China; Mr. Zhenghuan
    Song, CEO.

    Singapore Technologies Engineering Ltd, StarHub Centre, Singapore; Mr. Tan Pheng
    Hock, President & CEO.

    Shanghai No.7 Construction Co., Ltd. Shanghai, PRC; Mr. LianYun Wang, Chairman of
    the Board.

    Global Indian International School Singapore, (representing India), Mr. Atul Temurnikar, Chairman.

    Not for Profit:
    PUB, Singapore National Water Agency, Singapore; Mr. Khoo Teng Chye, Chief
    Housing & Development Board, Singapore; Dr. Cheong Koon Hean, Chief Executive

    The following seven organizations won the Best in Class Award (Second Highest):

    Large Manufacturing:
    Lanxess India Private, Birlagram, Nagda, India; Mr. Neelanjan Banerjee, Senior
    Executive Director.

    Maliban Biscuit Manufactories (PVT) LTD. Sri Lanka; Mr. D. L. Weerashooriya, Chief
    Executive Officer.

    Large Service:
    Information Systems Resource Centre, Pvt. Ltd., Otis Elevator company, Samrat Ashok
    Path, Mr. Ramaswamy Narayanan, Director.

    Urban Power Supply Company, Shanghai Municipal Electric Power Corporation,
    Shanghai, PRC; Mr. Wei Zhang, General Manager.

    Small Service:
    Qian Hu Corporation Limited, Singapore; Dr. Kenny Yap, Executive Chairman &
    Managing Director.

    Global Indian International School, Singapore, East Coast Campus, Singapore;
    (representing India), Mr. Atul Temurnikar, Chairman.

    Not For Profit:
    Laboratorio De Pruebas De Equipos Y Materiales (Lapem) Comisión Federal De
    Electricidad México, Irapuato, Gto. México; Mr. Luis Javier Freyre Rizo, Gerente del Lapem.

    Finally, the following five organizations won the Quest for Excellence Award (Third Highest):

    Large Manufacturing:
    Minh Long I Company, Ltd. Vietnam; Mr. Minh Ly Ngoc, Chairman.

    Small Manufacturing:
    CIC Agri Business (Pvt) Ltd. Sri Lanka; Mr. Keerthi B. Kotagama, Managing

    Hemas Manufacturing (Pvt) Limited, Sri Lanka; Mr. Imal Fonseka, Managing Director.

    Robot Investment Corporation, Vietnam; Mr. Nguyen Phuong Nam, President – General

    Global Indian International School Singapore, Balestier Campus, Singapore;
    (representing India), Mr. Atul Temurnikar, Chairman.

    The awards will be presented at the 17th APQO/International Conference on Quality in
    Singapore on October 17-19, 2011. For more information please visit: www.apqo.org or

    This is the eleventh year of the International Asia Pacific Quality Awards Process.

    About the Global Performance Excellence Award (GPEA)

    The GPEA is the only formal international recognition of performance/business excellence. Since 2000, 91 organizations have received the various categories of this award. In 2010, the name of the award was changed from GPEA to reflect the evolution in the field of quality from a focus on product and services to a strategic focus encompassing overall organizational performance termed performance / organizational / business excellence.

    GPEA is a strategic enabling tool for global performance excellence. It helps to strengthen the strategies and performance of organizations to succeed in the fast evolving global market place. The GPEA process promotes awareness in performance excellence as an increasingly important tool in competitiveness towards global business success and sustainability. For more information about GEPA visit www.apqo.org. <www.apqo.org>

    About the Asia Pacific Quality Organization (APQO)
    The APQO was founded and organized by National Quality Organizations in Asian and Pacific Rim countries including the American Society for Quality and was incorporated in the Philippines in 1985. It is a non-profit organization formed to be a primary mover for quality and continuous improvement for goods and services and quality of life in the Asia Pacific Region. APQO has several hundred National Quality Organizations (Core members), Corporate members, and Individual members. For more information about APQO visit www.apqo.org.

  2. Singapore Business Excellence Award Winners 2010

    November 19, 2010 by

    Four organisations have won top honours for their success in the pursuit of business excellence. The four winners of 2010 Singapore Business Excellence Awards include a school and three public sector organisations.

    2010 Singapore Quality Award Winner:

    • Singapore Civil Defence Force: The first SQA winner is the Singapore Civil Defence Force, which is a second time SQA winner, having first won this award in 2005.

    • Hwa Chong Institution: the second school to win the SQA, after Anglo-Chinese School (Independent) won last year. HCI has built a global partnership network in over 14 countries across 4 continents, and is well on track towards becoming a Global Academy.

    • Ministry of Manpower: MOM is the first ministry in the history of the business excellence awards to win the SQA. MOM has been continually improving and improvising its manpower policies and programmes to support Singapore’s strategic push for sustainable and inclusive growth.

    People Excellence Award Winner:

    • National Library Board: The winner of the niche award for People Excellence goes to the National Library Board (NLB). which has effectively adopted human resource strategies to manage its transformation from a custodian of printed materials to a gateway of knowledge. NLB was awarded the SQA in 2004 and the Service Excellence Award in 2009. In its pursuit of organisational excellence, NLB continues to make continuous improvements area by area.

    For the full statement by Mr Freddy Soon, Chairman, Singapore Quality Award Management Committee at the Business Excellence Awards 2010 Media Briefing click here 

  3. The COER Perspective

    October 21, 2010 by

    This October, the Centre for Organisational Excellence Research (COER) has issued its periodical newsletter to inform readers of its research findings and initiatives in organisational excellence, benchmarking, and performance improvement.

    The first section includes research being undertaken to develop a “guide model” to help professionals select the right performance improvement programme, through the use of a simple step-by-step procedure.

    Whether you are looking to know the latest research in the field or you would like to know what are the latest must attend event or even book suggestions and reviews plus much more you will find it in COER newsletter

    The contents for the newsletter are listed below:

    1. A GUIDE Model for Selecting Improvement Initiatives to Achieve Organisational Excellence.
    2. The Role of Organisational and National Culture in Business Improvement Initiatives.
    3. What Are the Triggers for Business Excellence?
    4. PhD Opportunities in Best Practice and Business Excellence Research.
    5. Eighty-Six Countries with National Quality/Business Excellence Awards.
    6. The Impact of Business Excellence/Quality Awards: An International Study.
    7. Business Excellence Tools for Self-Assessment.
    8. Professionalising the Application of Benchmarking.
    9. What Will Benchmarking Be Like in 2030? The GBN Wants to Know Your Views.
    10. Finding Best Practices Faster…
    11. Read the Latest News.
    12. Customer Complaints Resolution, Succession Planning and Business Outsourcing.
    13. Benchmarking Support in the Middle East.
    14. BPIR.com Limited’s Growth Plans – Partner Search.
    15. “Must Attend” Events.
    16. Forthcoming Events.
    17. Past Conferences/Events
    18. Book Reviews
    19. Subscribe to COER News.

    You can download the newsletter from here 

  4. Eighty six countries with National Quality / Business Excellence Awards

    August 20, 2010 by
    Research conducted by the Centre for Organisational Excellence Research has revealed that 86 countries have a National Quality / Business Excellence Award.
    • 8 countries follow an exact copy of the Baldrige Criteria for Performance Excellence
    • 31 follow an exact copy of the EFQM Excellence Model
    • 9 follow a tailored version of the Baldrige Criteria for Performance Excellence
    • 9 follow a tailored version of the EFQM Excellence Model
    • 18 have unique models
    • 12 have a model based on a combination of other models
    • 10 are unknown
    • 9 countries have more than one model that is promoted.
    This research was conducted on behalf of National Institute of Standards and Technology (NIST) who administer the Baldrige National Quality Program.

    Judging from this research, business excellence is alive and well! In the BPIR.com member’s area we show which organizations have won business excellence awards – over 10,000 worldwide.

    Incidentally, COER recently completed research on the impact and value of business excellence in Asia. This research focused on India, Japan, Singapore, Taiwan and Thailand.

    The key findings from the research were:

    • Companies reported that business excellence had a major impact on their competitiveness and performance.
    • Companies indicated that the frameworks were relevant for long-term competitiveness and sustainability, and only minor changes to the design of the frameworks (if any) were needed.
    • Time and effort should be put into making the frameworks simpler to understand; the value of the frameworks needs to be more clearly communicated.
    • Innovation—and how it relates to business excellence—needs to be more clearly explained to companies.
    • Companies want increased assistance with benchmarking and learning from best practices.
    • While awards are important, they are for recognition and not the prime motivator for the majority of companies. The prime motivator is to “become world-class”.

    I will report, in more detail, on the findings from this study in the near future.

    All the best
    Dr Robin Mann,  Commercial Director and Part-Owner, BPIR.com Limited, r.s.mann@massey.ac.nz

  5. Watch a pre-recorded webinar on “Business Excellence and Benchmarking – A Global Perspective”

    June 13, 2010 by admin
    Hello allI delivered this webinar on 8 April 2010 in Toronto, Canada.  It draws from three projects:

    • A research project on behalf of SAI Global in 2006 to review and update the Australian business excellence framework. This project has the involvement of 16 countries (including Canada) and was endorsed by the Global Excellence Model Council. It was a unique project in that it is not only looked at the design of business excellence frameworks but also how best to deploy them on a national basis.
    • A research project on behalf of the Asian Productivity Organisation in 2009 to identify the value and impact of business excellence. Five countries participated in the research; India, Japan, Singapore, Taiwan, and Thailand.
    • A research project on behalf of the Global Benchmarking Network in 2008 to investigate awareness, use and benefits of benchmarking.

    The presentation:

    1. Reflects on the history of business excellence.
    2. Presents the research evidence on business excellence. What evidence is there that business excellence leads to long-term and sustainable business success?
    3. Describes where we are now in terms of business excellence from a global perspective and what the future holds. Are the models here to stay?
    4. Presents research findings showing how national business excellence custodians (the bodies responsible for business excellence) are assisting companies within their country and what more could be done to help companies on their journey towards excellence.
    5. Focuses on recent innovations in “Benchmarking” which has led it to become one of the key tools of business excellence and organisational learning.
    6. Presents the expert’s views on the steps to take to become world-class.

    To watch the recording visit the following URL: http://connectpro24581019.acrobat.com/p54078139

    Access the recorded session with the following information:
    User name: benchmarking@nqi.ca
    Password: bench

    You will notice in the presentation I was a bit twitchy. This was because I was given 3 very strong coffees before the presentation as I was falling asleep. I had arrived in Toronto at 2.00am to find that  I was locked out of the hotel I was supposed to be staying at and instead had to stay at a flea-infested motel – must have been the dirtiest hotel on the planet but I had no other choice at that time in the morning! Anyway the coffee worked and I got through the presentation and now know where not to stay in Toronto!

    Thank you to the National Quality Institute, Canada, www.nqi.ca, for allowing BPIR Newsletter readers to watch the webinar.

    Best regards
    Dr Robin Mann, Commercial Director and Part-Owner, BPIR.com Limited, r.s.mann@massey.ac.nz