1. Singapore Business Excellence Award Winners 2010

    November 19, 2010 by

    Four organisations have won top honours for their success in the pursuit of business excellence. The four winners of 2010 Singapore Business Excellence Awards include a school and three public sector organisations.

    2010 Singapore Quality Award Winner:

    • Singapore Civil Defence Force: The first SQA winner is the Singapore Civil Defence Force, which is a second time SQA winner, having first won this award in 2005.

    • Hwa Chong Institution: the second school to win the SQA, after Anglo-Chinese School (Independent) won last year. HCI has built a global partnership network in over 14 countries across 4 continents, and is well on track towards becoming a Global Academy.

    • Ministry of Manpower: MOM is the first ministry in the history of the business excellence awards to win the SQA. MOM has been continually improving and improvising its manpower policies and programmes to support Singapore’s strategic push for sustainable and inclusive growth.

    People Excellence Award Winner:

    • National Library Board: The winner of the niche award for People Excellence goes to the National Library Board (NLB). which has effectively adopted human resource strategies to manage its transformation from a custodian of printed materials to a gateway of knowledge. NLB was awarded the SQA in 2004 and the Service Excellence Award in 2009. In its pursuit of organisational excellence, NLB continues to make continuous improvements area by area.

    For the full statement by Mr Freddy Soon, Chairman, Singapore Quality Award Management Committee at the Business Excellence Awards 2010 Media Briefing click here 

  2. The COER Perspective

    October 21, 2010 by

    This October, the Centre for Organisational Excellence Research (COER) has issued its periodical newsletter to inform readers of its research findings and initiatives in organisational excellence, benchmarking, and performance improvement.

    The first section includes research being undertaken to develop a “guide model” to help professionals select the right performance improvement programme, through the use of a simple step-by-step procedure.

    Whether you are looking to know the latest research in the field or you would like to know what are the latest must attend event or even book suggestions and reviews plus much more you will find it in COER newsletter

    The contents for the newsletter are listed below:

    1. A GUIDE Model for Selecting Improvement Initiatives to Achieve Organisational Excellence.
    2. The Role of Organisational and National Culture in Business Improvement Initiatives.
    3. What Are the Triggers for Business Excellence?
    4. PhD Opportunities in Best Practice and Business Excellence Research.
    5. Eighty-Six Countries with National Quality/Business Excellence Awards.
    6. The Impact of Business Excellence/Quality Awards: An International Study.
    7. Business Excellence Tools for Self-Assessment.
    8. Professionalising the Application of Benchmarking.
    9. What Will Benchmarking Be Like in 2030? The GBN Wants to Know Your Views.
    10. Finding Best Practices Faster…
    11. Read the Latest News.
    12. Customer Complaints Resolution, Succession Planning and Business Outsourcing.
    13. Benchmarking Support in the Middle East.
    14. BPIR.com Limited’s Growth Plans – Partner Search.
    15. “Must Attend” Events.
    16. Forthcoming Events.
    17. Past Conferences/Events
    18. Book Reviews
    19. Subscribe to COER News.

    You can download the newsletter from here 

  3. Eighty six countries with National Quality / Business Excellence Awards

    August 20, 2010 by
    Research conducted by the Centre for Organisational Excellence Research has revealed that 86 countries have a National Quality / Business Excellence Award.
    • 8 countries follow an exact copy of the Baldrige Criteria for Performance Excellence
    • 31 follow an exact copy of the EFQM Excellence Model
    • 9 follow a tailored version of the Baldrige Criteria for Performance Excellence
    • 9 follow a tailored version of the EFQM Excellence Model
    • 18 have unique models
    • 12 have a model based on a combination of other models
    • 10 are unknown
    • 9 countries have more than one model that is promoted.
    This research was conducted on behalf of National Institute of Standards and Technology (NIST) who administer the Baldrige National Quality Program.

    Judging from this research, business excellence is alive and well! In the BPIR.com member’s area we show which organizations have won business excellence awards – over 10,000 worldwide.

    Incidentally, COER recently completed research on the impact and value of business excellence in Asia. This research focused on India, Japan, Singapore, Taiwan and Thailand.

    The key findings from the research were:

    • Companies reported that business excellence had a major impact on their competitiveness and performance.
    • Companies indicated that the frameworks were relevant for long-term competitiveness and sustainability, and only minor changes to the design of the frameworks (if any) were needed.
    • Time and effort should be put into making the frameworks simpler to understand; the value of the frameworks needs to be more clearly communicated.
    • Innovation—and how it relates to business excellence—needs to be more clearly explained to companies.
    • Companies want increased assistance with benchmarking and learning from best practices.
    • While awards are important, they are for recognition and not the prime motivator for the majority of companies. The prime motivator is to “become world-class”.

    I will report, in more detail, on the findings from this study in the near future.

    All the best
    Dr Robin Mann,  Commercial Director and Part-Owner, BPIR.com Limited, r.s.mann@massey.ac.nz

  4. Watch a pre-recorded webinar on “Business Excellence and Benchmarking – A Global Perspective”

    June 13, 2010 by admin
    Hello allI delivered this webinar on 8 April 2010 in Toronto, Canada.  It draws from three projects:

    • A research project on behalf of SAI Global in 2006 to review and update the Australian business excellence framework. This project has the involvement of 16 countries (including Canada) and was endorsed by the Global Excellence Model Council. It was a unique project in that it is not only looked at the design of business excellence frameworks but also how best to deploy them on a national basis.
    • A research project on behalf of the Asian Productivity Organisation in 2009 to identify the value and impact of business excellence. Five countries participated in the research; India, Japan, Singapore, Taiwan, and Thailand.
    • A research project on behalf of the Global Benchmarking Network in 2008 to investigate awareness, use and benefits of benchmarking.

    The presentation:

    1. Reflects on the history of business excellence.
    2. Presents the research evidence on business excellence. What evidence is there that business excellence leads to long-term and sustainable business success?
    3. Describes where we are now in terms of business excellence from a global perspective and what the future holds. Are the models here to stay?
    4. Presents research findings showing how national business excellence custodians (the bodies responsible for business excellence) are assisting companies within their country and what more could be done to help companies on their journey towards excellence.
    5. Focuses on recent innovations in “Benchmarking” which has led it to become one of the key tools of business excellence and organisational learning.
    6. Presents the expert’s views on the steps to take to become world-class.

    To watch the recording visit the following URL: http://connectpro24581019.acrobat.com/p54078139

    Access the recorded session with the following information:
    User name: benchmarking@nqi.ca
    Password: bench

    You will notice in the presentation I was a bit twitchy. This was because I was given 3 very strong coffees before the presentation as I was falling asleep. I had arrived in Toronto at 2.00am to find that  I was locked out of the hotel I was supposed to be staying at and instead had to stay at a flea-infested motel – must have been the dirtiest hotel on the planet but I had no other choice at that time in the morning! Anyway the coffee worked and I got through the presentation and now know where not to stay in Toronto!

    Thank you to the National Quality Institute, Canada, www.nqi.ca, for allowing BPIR Newsletter readers to watch the webinar.

    Best regards
    Dr Robin Mann, Commercial Director and Part-Owner, BPIR.com Limited, r.s.mann@massey.ac.nz

  5. Asia Pacific Quality Organisation Announces Winners of World class Performance

    June 10, 2010 by


    business performance


    (APQC: Chicago) Asia Pacific Quality Organization APQO recently announced The World Class Winners of the International Asia Pacific Quality Awards.

    Now in its tenth year, The International Asia Pacific Quality Award  honor APQO members for outstanding performance and leadership in business excellence, the awards will be presented at the 16th APQO/International Conference on Quality in Kathmandu, Nepal on September 18-20, 2010 (http://www.nqpcn.org.np/invitation.html).

    The Award demonstrates the APQO commitment to business excellence and continual improvement through promoting quality initiatives to organisations of Asia and the Pacific region and helping them to be a global benchmark of business excellence.

    The following organizations have won the World Class Award (Highest):

    Large Manufacturing:

    • Larsen & Toubro Limited — Electrical Standard Products, Maharashtra, India; Mr. Ajit Singh, Vice President.

    Large Service:

    • Dahanu Thermal Power Station, Reliance Infrastructure Ltd, Mumbai, India; Mr. C.V. Prasad Rao, Vice President & Station Head


    • GTL Limited, Mumbai, India; Mr. Sukanta Roy, Chief Operating Officer


    • Universiti Tenaga Nasional, Malaysia; Mr. Mashkuri Bin Yaacob, Prof. Dato’ Ir. Dr.

    The following seven organizations won the Best in Class Award (Second Highest):

    Large Manufacturing:

    • Viglacera Halong Joint Stock Company, Vietnam; Mr. Nguyen Quang Mau, General Director

    Large Service:

    • ICICI Prudential Life Insurance Company Ltd., Mumbai, India; Mr. V. Vaidyanathan, Managing Director


    • Phu Nhuan Jewellery Joint Stock Company, Vietnam; Mrs. Cao Thị Ngọc Dung, General Director

    Small Service:

    • Shanghai Electric Power Design Institute Co., Ltd., Shanghai, China; Mr. Yu Yin, General Manager


    • Colombo International Nautical And Engineering College, Sri Lanka; Capt. Ajith Peiris, Group Managing Director


    • Global Indian International School, Malaysia; Mr. Atul Temurnikar, Chairman & CEO

    Not For Profit:

    • Gerencia de Centrales Nucleoelectricas, Mexico; Mr. Rafael Fernandez De La Garza, Gerente De Centrales Nucleoelectricas

    Finally, the following six organizations won the Quest for Excellence Award (Third Highest):

    Large Manufacturing:

    • LANXESS India Private Limited, India; Mr. Bappa Bandyopadhyay, General Manager—Head of Manufacturing


    • Marico Limited, Mumbai, India; Mr. Saugata Gupta, CEO

    Small Service:

    • First Philippine Industrial Corporation, Philippines; Mr. Leonides U. Garde, President & Chief Operating Officer


    • Long Hau Corporation, Vietnam; Mr. Doan Hong Dung, General Director

    Health Care:

    • Moolchand Medcity, New Delhi, India; Mr. Vibhu Talwar, Chief Operating Officer


    • Mepco Schlenk Engineering College, Sivakasi, Tamil Nadu, India; Dr. S. Balakrishnan, Principle

    About the Asia Pacific Quality Organization (APQO): The APQO was founded and organized by National Quality Organizations in Asian and Pacific Rim countries including the American Society for Quality and was incorporated in the Philippines in 1985. It is a non-profit organization formed to be a primary mover for quality and continuous improvement for goods and services and quality of life in the Asia Pacific Region. APQO has several hundred National Quality Organizations (Core members), Corporate members, and Individual members.
    For more information please visit: www.apqo.org or www.nqpcn.org.np or e-mail: icq-nepal@nqpcn.org.np