1. Anti-Corruption Training Module and New Zealand’s ranking

    July 22, 2014 by nick.halley

    A free on-line Anti-Corruption Training Module has been launched in June this year by Transparency International New Zealand in partnership with the Serious Fraud Office and Business New Zealand.

    This new tool is a self-study e-learning course particularly recommended for organisations and companies engaged in overseas trade to reduce their business risks.

    This free 1.5 hour on line learning module offers comprehensive training material designed by leading experts in the field which enables organisations to provide training for their personnel as an important part of risk management. The module also provides practical advice on ethical business practice to help participants’ compliance with bribery laws.

    The Anti-Corruption Training module is available on line through the Transparency International New Zealand website.

    New Zealand has topped the anti-corruption index for 18 of the last 20 years. For a snapshot of the 2013 results click here and a video presentation showcasing NZ’s performance and on the importance of ethical behaviour in business practices click here.

    There is an interesting blog discussing New Zealand’s position by Bryce Edwards, Board Director of Transparency International New Zealand that points to other related blogs.

  2. COER News – Benchmarking and Business Excellence, July-2014

    July 9, 2014 by BPIR.com Limited


    This July, the Centre for Organisational Excellence Research (COER) has issued its latest newsletter.

    The first section includes important news about the upcoming 3rd International Best Practice Competition and the 3rd Global Benchmarking Award – closing date for entries 18 August.

    Whether you are looking to know the latest COER publications in the field or you would like to know what are the latest must attend events you will find it in COER’s newsletter.

    The contents for the newsletter are listed below:

    • Upcoming workshops
    • Upcoming conferences
    • Global Benchmarking Network study mission on Innovation
    • Recent publications
    • Participate in research projects on Informal Benchmarking and Leadership
    • PhD Research opportunities
    • BPIR.com.. Looking to make a bigger impact

    You can download the newsletter from the COER website here

  3. COER’s Productivity and Business Excellence Research

    June 15, 2014 by BPIR.com Limited

    The importance of raising productivity, achieving greater outputs as a proportion of inputs, for wealth creation is well understood. The challenge is how to achieve this whether it is on a personal, organizational, or country level.  The Centre for Organisational Excellence Research (COER), founders of the BPIR.com, are grappling with this challenge and providing solutions through its research programmes and activities.

    Dr Robin Mann, Head of COER, is the Chief Expert for a major project with the Asian Productivity Organisation (APO) to review productivity initiatives in 20 Asian economies so that more effective Asian-wide and National strategies and services for productivity improvement can be provided. The coordination meeting for this project was held in Tokyo, 27/28 May, where time was spent developing the research tools. The next step is for National Experts representing each country to collect data from their various stakeholders; funders, partners, staff and clients. Early results from the research are expected at the end of August, with the final report published in March 2015.  From an academic perspective this project is important as access is being given to data that is not normally available for research purposes and as such a number of journal papers have been targeted for publication.


    Dr Mann (centre) with the Secretary General of the APO and the National Experts from member countries

    This year, Dr Mann is involved in a number of APO projects including:

    • Advising the Philippines on their National Business Excellence Strategy for the public sector (therefore recommending services to help the public sector to become more accountable and efficient) and providing benchmarking training to its key institutions.
    • A conference on business excellence in Pakistan (2-5 September)
    • A business excellence week for the public sector for all APO members in Singapore (27-31 October) to coincide with SPRING Singapore’s Global Business Excellence Conference.

    COER are also the organisers of the International Best Practice Competition, www.bestpracticecompetition.com, and Global Benchmarking Award, www.globalbenchmarkingaward.com, which are both supported by many APO members. The 3rd International Best Practice Competition will be held in conjunction with the Abu Dhabi Chamber of Commerce on the 25 November. The event is like a talent contestant but in this case organisations need to share a specific best practice within an 8 minute presentation. In 2013, 36 entries were received from 10 countries, and the winner was the Immigration & Checkpoints Authority from Singapore.  The Global Benchmarking Award follows a similar process but recognizes those organisations that have developed an effective approach for benchmarking. The 3rd Global Benchmarking Award will be held in Florida, Orlanda, 3 to 4th December. The winner in 2013 was the Knowledge and Human Development Authority (KHDA) in Dubai which is using benchmarking as a key method to improve the educational performance of private schools.


    Photo 3 – Immigration & Checkpoints Authority receiving their award from Dr Robin Mann and Marc Amblard, CEO, EFQM
    Photo 4 – KHDA receiving the Global Benchmarking Award from the Global Benchmarking Network.

    COER’s international work also involves assisting with organizing a number of conferences including a Benchmarking Conference in Iran (11-12 October),  Business Excellence Conferences in Abu Dhabi (17-18 September) and Dubai (26/27 November), Benchmarking Conference in Abu Dhabi (21-25 September), and providing benchmarking training workshops in Bahrain, India, Malaysia,  New Zealand, Singapore and UAE.

    To disseminate the learning from COER’s activities it has developed the Business Performance Improvement Resource, www.BPIR.com. Recently over 100 videos of best practices were added. Some APO members provide access to the BPIR.com to organisations in their country to encourage productivity improvements. For example, SPRING Singapore provides access to the BPIR to over 500 of its business excellence certified companies.

    COER’s PhD students are contributing to the knowledge on productivity and business excellence. Alan Samuel is researching “Informal Benchmarking” – the way organisations learn from each other using an unstructured approach rather than through “Formal Benchmarking”. Informal Benchmarking is the most popular type of benchmarking and includes conversing with fellow workers to learn from their experience, networking with associates from other organizations, or simply researching a website to learn from better practices. Whilst this method is popular there has been little research on it as most research has focused on the more rigorous formal benchmarking. To participate in Alan’s research click here.


    Alan Samuel presenting at the Global Business Excellence Conference in Singapore, 2013

    Another student Rubab Malik is studying high performing or fast improving schools and school systems around the world to identify how they learn and apply best practice. This research is of particular importance to New Zealand with its decline in educational performance of 15 year olds from 7th to 13th in reading, 7th to 18th in science and from 13th to 23rd in maths (according to the respected PISA assessment).

    For more information on COER, contact Dr Robin Mann, r.s.mann@massey.ac.nz or sign up to COER’s newsletter at http://www.coer.org.nz/share/free-newsletter.

  4. Special announcement – Launch of best practice videos

    May 2, 2014 by BPIR.com Limited

    Imagine a website that provides a detailed list of major award winners along with the organisation’s name, award names , a summary report of the award application details, and contact details for the organisations involved. Well wait no longer; an “Award Winners Reports” section has been recently launched on the BPIR.com. This service offers all of the above-mentioned features, PLUS video clips and presentation slides are also available for many of the award entries.
    Currently, there four awards listed in the database:

    1. Best Practice Competition
    2. GBN’s Benchmarking Award
    3. Baldrige National Quality Award
    4. Singapore Quality Award

    Watch videos of the winner of the International Best Practice Competition – Immigration Checkpoints Authority (Singapore) and winner of the Global Benchmarking Award – Knowledge and Human Development Authority (UAE), Curtin University (Australia), Watson Real Estate (New Zealand) and many other award applications including more than 100 video clips.
    The Award Winners Report is a great tool that can help you to find potential benchmarking partners, and to learn from the example of top performing organisations.
    Click here to see an explanatory clip about the section; or to access the new section directly, click here
    The next Best Practice Competition will be held in Abu Dhabi, 25th of November 2014, more details coming soon.

  5. EFQM mediocrity model

    April 28, 2014 by BPIR.com Limited


    There are a lot of articles and books about success stories of excellent organisation. A good idea for an average organisation is to watch the high performers and try to learn from them, it is a very effective method if done right.

    To pursue business excellence, organisations need to apply a number of principles in order to be successful and achieve an outstanding level of performance. Unfortunately, for several reasons not all organisations can do that.

    Matt Fisher the COO at EFQM, came up with a brilliant idea, instead of showing organisations what they have to do to achieve excellence, he demonstrated some common characteristics of an average organisation, the things organisations need to avoid if they truly want to achieve excellent performance.

    After 25 years of promoting excellence in Europe, we’ve found that this aspiration is beyond the means of most organisations. Excellence is simply too hard to achieve. That is why we have developed the EFQM Mediocrity Model. There are many definitions, even words, for “mediocrity” but our definition is:

    Mediocre organisations strive to keep their stakeholders quiet by doing the minimum that is expected of them, with as little additional effort as possible. Anything for an easy life.

    Regardless of size, sector or maturity, organisations need to establish an appropriate management framework. If the organisation is seeking to achieve mediocrity, this needs to be simple to understand, look robust but actually does not require a lot of effort. The Fundamental Concepts of Mediocrity have been designed to help ensure this goal is achieved.

    Mediocre organisations recognise that customers are a “necessary evil” and do their best to minimise complaints. Complaints mean more work and no one likes that.

    Mediocre organisations recognise that most change is driven from outside the organisation, so the less contact you have with others, the better.

    Leaders in mediocre organisations have little idea of where they are going or what they are trying to achieve but ensure they know who to blame when things go wrong.

    Mediocre organisations achieve the minimum results that they can get away with, without getting shouted at by their stakeholders.

    Mediocre organisations have developed highly complex processes to minimise the chance of anything changing, ever.

    People in mediocre organisations should consider themselves lucky that they have a job and not expect too much in the way of training, development or opportunities to progress.

    Mediocre Organisations recognise that new ideas mean extra work. Why challenge the status quo? The adage “if it ain’t broke, don’t fix it” has proven true time and time again.

    Mediocre organisations recognise that sustainability is a “hot topic” and they really should say something about it, although they’re not always sure what. Never mind, some nice pictures of wind turbines and people planting trees will make it look like they’re helping to save the planet.