1. Calling all Business Excellence Award Winners and Applicants – An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence – SURVEY NOW LIVE

    January 12, 2021 by BPIR.com Limited

    Our research project is now live. We appreciate the assistance of all Business Excellence Award Winners and Applicants to complete the survey by 31 January 2021.

    Survey Link – Business Excellence (BE) Survey Investigation on how BE is supported within your organisation (qualtrics.com)

    Key benefits of your participation:

    1. Answering the survey questions will help you to reflect on your existing BE approach and assess the effectiveness of your BE structure.
    2. As a participating organisation, you will receive a report of the findings enabling you to learn from best practices on how to introduce and accelerate your BE journey.

    It is important that the person who completes this survey can accurately reflect the views of your organisation. The survey will take approximately 30 minutes to complete and all data collected from this survey will remain confidential and anonymous. Published work will only show aggregated data across all organisations surveyed and not identify the names of the people or organisations completing the survey.

    For further information refer to our previous article on the project Calling all Business Excellence Award Winners and Applicants – An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence (bpir.com).

  2. Russia joins the list of 57 countries having an active business excellence awards program

    January 4, 2021 by BPIR.com Limited

    By Saad Ghafoor and Dr. Robin Mann, Centre for Organisational Excellence Research, January 2021.

    The Centre for Organisational Excellence Research (COER) recently updated its research on the number of active Business Excellence (BE) awards in the world with inclusion of two BE awards in Russia.

    The research revealed that 57 countries and 4 regions have active BE awards as of January 2021. In addition to these, 17 countries do not have an award but are running initiatives to encourage organisations on a BE journey. Therefore, in total 74 countries are promoting BE.

    Eligibility of an award to be considered as an active BE award

    BE awards were considered as “active” if:

    • they were based on a holistic BE framework and use similar assessment methods to internationally recognised frameworks such as the EFQM Excellence Model and the Baldrige Excellence Framework;
    • the award was run/held in 2018 or 2019 or planned for 2020 or 2021.

    Figure 1: The current EFQM Excellence Model

    Figure 2: The current Baldrige Excellence Framework

    To review the countries that have BE awards or initiatives click here. Please inform us if our information on your country’s award is incorrect or missing.

    The graph below shows the most common BE models for BE awards. Whilst there are 57 countries with active awards there are 69 BE awards in total, some countries have more than one national award and there are also four international awards covering more than one country, these are Africa (Africa Excellence Award), Asia Pacific Quality Organisation (APQO), EFQM Excellence Award, and Iberoamerican Excellence Award (FUNDIBEC).

    The graph shows that the EFQM Excellence Model is the most popular with 26 BE awards using it. Another 5 BE awards use unique BE models that resemble the EFQM Excellence Model. The Baldrige Excellence Framework is used by 10 BE awards with another 11 using BE frameworks that resemble the Baldrige Excellence Framework. The Government Excellence Model (GEM) was developed in the UAE and used at the Federal level for BE awards for Ministries and in Abu Dhabi and Dubai for awards to government entities, it is also used in Egypt. Thirteen BE awards use a unique BE model/ framework.

    The latest update in the list of active BE awards is the inclusion of two BE awards from Russia. The Russian Government Quality Award is an annual award with up to 12 prizes. Up to three prizes are awarded to organisations with 250 or fewer employees, up to three prizes for organisations with 250 to 1000 employees, and up to six prizes for organisations with more than 1000 employees. The award recipients are recognised through non-monetary prizes and diplomas from the Government of the Russian Federation as the examples of the best business process management practices in the country. The second BE award in Russia is the EFQM Excellence Award which is governed by the All-Russian Quality Organisation, who is the national partner of the EFQM in Russia.

    The research on BE awards is part of a research study titled Excellence Without Borders (EWB) which was launched by COER in July 2018 and is supported by the Global Excellence Model Council. This research is investigating the current state of and best practices in designing BE frameworks/ models and promoting, facilitating, awarding, supporting, and measuring BE on a national/ regional and sectoral level.

    A total of 26 countries (and 29 BE custodian organisations) have participated in the project. BE custodians are organisations responsible for designing BEFs, and for promoting facilitating BE and BE awards in their countries. Some countries had more than one BE custodian organisation participating in the project such as the Dubai Government Excellence Program (DGEP), Sheikh Khalifa Excellence Award (SKEA), and the Dubai Economy Department (DED) in the United Arab Emirates.

    Initial EWB research findings are available here. Further findings are being made available through a series of academic research papers. It is envisaged that the research findings will lead to an improved understanding of BE and help BE Custodians to raise the profile and use of BE worldwide.

  3. Latest news on benchmarking, business excellence & best practices & an opportunity to participate in an exciting project on business excellence

    December 7, 2020 by BPIR.com Limited
    The Centre for Organisational Excellence Research (COER), BPIR.com’s sister organisation, recently published its latest newsletter for December 2020.

    Download a copy of COER’s December 2020 Newsletter here.

    The contents of the newsletter are described below:

    • Events this year
    • Events next year
    • Review our research findings
    • Recent Academic Papers published
    • Interested in undertaking a PhD in Business Excellence?
    • Current work


  4. Baldrige Impact in Health Care

    December 5, 2020 by BPIR.com Limited

    Originally posted on Baldrige Foundation

    In 1998, Congress expanded the scope of the Malcolm Baldrige National Quality Award by authorizing the health care and education sectors. The Baldrige Performance Excellence Program then adapted the Criteria for Performance Excellence (now called the Baldrige Excellence Framework), developing a health care-specific version of the Framework. Through 2017, a total of 24 health care organizations have received the National Quality Award. Hundreds more have been recognized for their role model performance in their respective state-based programs and nationwide through a number of Baldrige-based health care quality award programs.

    “The Charleston Area Medical Center Health System is a better organization today because we made the choice to use the Baldrige Criteria as a guiding framework for quality improvement. Baldrige helps us to achieve our mission of ‘striving to provide the best health care to every patient every day.” – Dr. Glenn Crotty, Jr., Executive Vice President and COO, Charleston Area Medical Center

    Baldrige is adaptable and applicable in many different settings, including across the health care spectrum. Each hospital and hospital system has its own unique set of needs and goals, determined in part by location, demographics, and a variety of other factors. Whether an organization is involved in ambulatory service, health maintenance, long-term care, or another health care service, the Baldrige Excellence Framework is a valuable tool for measuring performance and leading organizations of all sizes and levels of complexity in an uncertain environment.

    The Baldrige Framework is such a powerful tool for leading health care organizations that the President’s Council of Advisors on Science and Technology recommended that the Department of Commerce and the Department of Health and Human Services build on the Baldrige Award to help bring down the cost and improve the quality of health care across the United States.

    “I retired at the end of 2009, after 25 years as CEO of Heartland Health, with the knowledge and belief that any organization that adopts and implements fully the Baldrige Framework as its management model will ultimately rise to levels of performance excellence exceeding all their expectations.” – Lowell Kruse, Former CEO, Heartland Health

    We now have more than 15 years of experience with Baldrige in the health care sector, and there is overwhelming evidence that Baldrige makes a significant, positive impact on the provision of quality health care.

    The improvements reported by the individual award-winning organizations are impressive, spanning patient morbidity and mortality outcomes to cost and process efficiencies to medical and support staff and patient and family satisfaction. Some of the life-saving improvements in clinical outcomes include:

    • Advocate Good Samaritan Hospital’s risk-adjusted mortality decreased from 0.73 in 2004 to 0.25 in 2010.
    • Memorial Hermann Sugar Land ranks among the top 10 percent of hospitals nationally for its performance on measures of emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician order entry. The hospital’s readmission rates for patients treated for acute myocardial infarction, congestive heart failure, and pneumonia were lower than those of hospitals nationwide, according to data from the Centers for Medicare and Medicaid Services.
    • According to the Institute for Healthcare Improvement, Henry Ford Health System’s evidence-based global harm campaign is a national best practice. From 2008 through 2011, the campaign led to a 31 percent reduction in harm events.
    • Schneck Medical Center has maintained rates of hospital-acquired infections at or below 1 percent since 2008, and no patient has acquired ventilator-associated pneumonia since 2009.
    • Atlanticare Regional Medical Center achieved Centers for Medicare and Medicaid Services top 10 percent performance in 2008 for patient care measures related to congestive heart failure, acute myocardial infarction, and pneumonia.

    More than the year-over-year performance improvement of health care organizations as they pursue their Baldrige journey, broader studies comparing Baldrige-based health care organizations with peer organizations that have not adopted the Baldrige Framework, show that Baldrige organizations significantly outperform their non-Baldrige peers.

    “The health care industry has increasingly relied on the Baldrige Criteria as a key means to improve patient care and organizational performance. As we navigate health care’s changing landscape, the Baldrige Framework will continue to be a vital resource.” – Deborah J. Bowen, President and CEO, American College of Healthcare Executives

    According to Thomson Reuters, hospitals using the Baldrige criteria were 6 times more likely to be in the top 100 hospitals and outperformed non-Baldrige hospitals in:

    • Risk-adjusted mortality index
    • Risk-adjusted complications index
    • Patient safety index
    • CMS core measures score
    • Severity-adjusted average length of stay
    • Adjusted operating profit margin

    A study by Ronald Schulingkamp and John Latham compared Baldrige Award winning hospitals with non-Baldrige hospitals across 39 Process of Care, Patient Satisfaction, and Outcomes of Care metrics, and concluded that, “Although not all measures were statistically significant, Baldrige Award recipient hospitals had higher mean values representing higher performance than non-Baldrige Award recipient hospitals in 37 of the 39 (95 percent) study measures.

    Substantial data from case studies and comparative analyses shows that health care organizations improve their performance by adopting the Baldrige Excellence Framework for Health Care, and that they become significantly better performers than peer organizations that have not adopted Baldrige. The data proves that #BaldrigeSavesLives.

  5. Baldrige Award Winners 2020

    November 25, 2020 by BPIR.com Limited

    Originally posted on Blogrige

    5 Organizations Win U.S. Department of Commerce’s 2020 Baldrige Awards for Performance Excellence
    Winners include first three-time award recipient and first two-time recipient in nonprofit category.

    In a historic year for the Malcolm Baldrige National Quality Award — the nation’s only presidential award for organizational performance excellence — MESA, a family-owned U.S. small business, has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.

    The U.S. Department of Commerce also announced three additional winners: the nonprofit AARP as well as GBMC HealthCare System and Wellstar Paulding Hospital, both of which have posted industry-leading performance in the health care field even in the face of the pandemic.

    “I congratulate these five U.S. organizations for committing themselves to performance standards that have demonstrable and independently verified positive effects on the American business community,” said Secretary of Commerce Wilbur Ross. “Applying the Baldrige Criteria yields practical value to an organization in cost savings, customer satisfaction and financial gain while also producing higher revenue, growth and efficiency for improved competitiveness and performance.”

    The 2020 Baldrige Award and past year awardees will showcase their best practices during the 32nd Quest for Excellence® conference, which will be held virtually April 12-15, 2021.

    The 2020 honorees and their achievements are as follows:

    AARP (Washington, D.C.) has doubled the reach of its work to improve lives for people over age 50 and their families, from 32 million people in 2015 to more than 60 million in 2019. Since 2017, AARP has invested $450,000 in startup companies pursuing novel products and services through its Innovation Labs. It has also been recognized as a “Top Workplace” by The Washington Post, and AARP The Magazine has been the most widely read publication in the nation for three years in a row according to market research firm Gfk MRI.

    Elevations Credit Union (Boulder, Colorado) won a Baldrige Award in 2014 and is the first two-time winner in the nonprofit category. An assessment by the American Credit Union Mortgage Association ranked Elevations as No. 11 out of the top 300 credit unions in the nation, outpacing both its asset size, which ranks No. 127 out of 300, and its ability to lend only in Colorado versus other lenders that cross state lines. In spring 2020, Elevations ranked in the top 95% of U.S. organizations for overall employee engagement based on the Gallup Q12 survey.

    GBMC HealthCare System (Baltimore, Maryland) has maintained a five-star rating (the highest) from CMS since 2017. Its industry-leading performance includes 100% of stroke patients receiving antithrombotic therapy at discharge, 100% of high-risk mothers receiving antenatal steroids, and 100% of patients receiving combination chemotherapy for breast cancer. GBMC’s Nurse Residency Program is one of only 61 worldwide to achieve the highest level of recognition from the American Nurses Credentialing Center.

    MESA (Tulsa, Oklahoma) won Baldrige Awards in 2006 and 2012, and is the first three-time winner of the award. The company’s overall revenue has grown nearly $30 million since 2015, with the company achieving a 10% average annual revenue growth since embarking on its Baldrige journey in 2002. MESA, which specializes in controlling corrosion in pipelines and related equipment, has retained 100% of key customers in its services segment since 2018 and 97% of key customers in its materials segment since 2017. In addition, 95% of employees agree that the safety culture is a top organizational priority, and 94% of employees consider themselves highly engaged.

    Wellstar Paulding Hospital (Hiram, Georgia) sustained top 10% performance for its mortality index and for its inpatient complications index within the national IBM Watson Health 100 Top Hospitals® index. It is also in the top 10% in the nation for a sustained pressure ulcer rate of zero. For several key measures of inpatient and outpatient engagement, WPH has achieved top 10% performance in the nation and rates in the top 100 of 1,800 organizations in all industries for team member engagement based on the Great Place to Work® Trust Index© survey results.

    The National Institute of Standards and Technology (NIST) manages the Baldrige Award in cooperation with the private sector. An independent panel of judges reviewed the evaluations performed by the Baldrige Performance Excellence Program’s all-volunteer Board of Examiners and recommended this year’s award recipients from a field of 20 applicants.

    The expert Baldrige judges evaluate organizations in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. For the first time in the Baldrige Award program’s 32-year history, site visits — including document reviews, interviews, focus groups and other interviewing methods — were conducted virtually due to the pandemic.

    The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since the first group was recognized in 1988, 134 national-level awards have been presented to 124 organizations (including eight two-time award recipients and one three-time recipient).

    The Baldrige program is a public-private partnership managed by NIST and funded in part through user fees and support from the Baldrige Foundation. The 2021 Malcolm Baldrige National Quality Award Application forms are now available for interested U.S. organizations. The 2021-2022 Baldrige Excellence Framework will be available in December 2020 (Business/Nonprofit) and January 2021 (Health Care and Education).