1. 3rd Global Benchmarking Award – 2nd call for entries

    August 22, 2014 by BPIR.com Limited


    Benchmarking is defined as: the search for industry best practices that lead to superior performance. Benchmarking is not just about finding a best practice by some means, the methodology of benchmarking (or approach, strategy, framework or whatever called) plays crucial role in defining the end results, i.e. the best practice which leads to superior performance.

    For an organisations that wants to achieve “industry best practice” it should consider using a Formal Benchmarking approach using a benchmarking methodology (such as the TRADE methodology) combined with the use of Informal Benchmarking which can involve more people in the change process but is less rigorous.

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 with the winner being Watson Real Estate (New Zealand). In 2013 the winner was the Knowledge and Human Development Authority (United Arab Emirates). For videos on these award winning organisations go to www.globalbenchmarkingaward.com.

    The 3rd Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 3/4 December 2014, Orlando, Florida.

    The closing date for entries is the 29th of September 2014, for more information about the award visit the official award website.

  2. EFQM Award 2014

    August 5, 2014 by

    The EFQM Excellence Award 2014 Nominees

    This year’s Nominees are (listed in alphabetical order):

    BMW AG Werk Regensburg

    Plant Regensburg has been manufacturing vehicles for BMW AG since 1986. In 2013, 295,417 vehicles (daily production output: 1,100 units) made in Regensburg were delivered to customers all over the world. So Plant Regensburg is the third largest plant in the BMW Group production network. Products include BMW series 1, series 3 (Sedan), series 4 (convertible), M3 Sedan, M4 convertible, Z4.

    BOSCH Tecnologie Diesel e Sistemi Frenanti S.p.A.

    BarP is an operational unit of the Diesel Systems Division which is part of the Automotive Technology Business Sector of the Bosch Group. BarP produces Common Rail diesel fuel injection pumps. With nearly 1,700 associates and more than 240 million Euros sales, it is the largest Bosch entity in Italy and the biggest automotive plant in Apulia.

    Infineon Technologies Austria AG IFAT

    Infineon Technologies Austria is Infineon`s globally leading competence unit for power semiconductors. It draws on synergies in R&D expertise, manufacturing excellence and global business responsibility to drive the company`s success worldwide.

    One Vision Housing

    One Vision Housing is a Registered Provider of Social Housing with more than 11,500 homes across Sefton, Merseyside. It was formed in October 2006, following a successful stock transfer from Sefton Council and are a not for profit organisation, regulated by the Homes and Communities Agency. One Vision Housing is part of the Sovini Group which was formed in December 2011 and also includes Pine Court Housing Association, Sovini Property Services and Teroma (trade supplies).

    Pompes Grundfos SAS

    Pompes GRUNDFOS SAS France (internally designated as PGF) is one of Grundfos fifteen production companies. Established in 1972 and located in Longeville-lès-Saint-Avold in Moselle, PGF is the result of the commitment to internationalisation and development of the Group outside Denmark. The key sectors of PGF are the customisation, manufacturing and distribution of circulators and pump systems.

    REGTSA – Recaudacion y Gestion Tributaria de Salamanca

    REGTSA is an Autonomous Body attached to the Province Council (Diputación Provincial) of Salamanca (Spain), established in 1992 with the purpose of providing tax management and collection services to the municipalities in the province. It started up on 1st January 1993, with the secondment of the staff of the former Provincial Tax Collection Service.

    Siemens Motion Control, Congleton

    Siemens Congleton, based in Cheshire UK, is an operational manufacturing unit within the Drive Technologies division (DT) which is a part of the Industry sector. DT comprises several business units with 45 factories worldwide. Siemens Congleton is a contract manufacturer for the Motion Control business unit (MC) within DT, supplying over 1.2 million electrical devices, including 500,000 variable speed drives (known as Inverters), to Siemens MC and is 1 of 9 global MC manufacturing facilities.

    The Cedar Foundation

    The Cedar Foundation (Cedar) is a leading voluntary organisation in Northern Ireland focusing on inclusion for people with disabilities. Cedar is a service provider and their purpose is summarised in their Vision and Mission statements. The Vision is a society accessible to all. The Mission is to provide exceptional services that support children and adults with disabilities to participate in all aspects of community life.

    Join us at the EFQM Excellence Award ceremony on the 20th of October in the Autoworld museum, Brussels. Click here for more information on the EFQM Forum and the Celebration Dinner.

  3. Innovative Enterprises – International Study Mission 6-10 October, Australia

    July 4, 2014 by BPIR.com Limited

    The Global Benchmarking Network (GBN) is very excited about launching their 1st GBN Study Mission to learn best practices of Innovative Organisations in Australia from 6-10 October, 2014.

    This Study Mission promises to encapsulate every dimension that best practice benchmarking represents whilst offering excellent learning, networking and cultural opportunities in a “total experience” that should not be missed.

    What are the benefits and how do I get to know more about this Study Mission?

    Go directly to: http://www.benchmarkingpartnerships.com.au/w_StudyMissionGBNAustralia.pdf

    Reflect on all the learning outcomes/ benefits and take away’s, then simply, click on the ‘expression of interest’ URL,http://www.benchmarkingpartnerships.com.au/w_StudyMission2014_Reg.htm enter your details and click ‘SUBMIT’ your expression of interest at the bottom of this form with NO obligation. Important: Your interest will enable you to be ‘front and centre’ to formally register while seats are available when we come back to you with more details once the program is finalised with all speakers and hosts in a structured 5 day program. When completing the form please indicate in the box provided that it was COER or BPIR.com that first made you aware of the Study Mission.

    What and who will we see and experience?

    • The Commonwealth Scientific and Industrial Research Organisation (CSIRO) is Australia’s national science and industrial research agency. It was founded in 1926 and employs approximately 6,600 staff. The primary roles of CSIRO is to meet the objectives set by the Australian Federal Government, being to find new ways benefit the Australian community and the economic and social performance of industry through research and development. A specialist SME Engagement Centre operates to undertake applied R&D and transfer this intellectual property to the SME client by placing the researcher inside the business. As at April 2014, over 100 of these Researchers in Business projects have been completed, generating wealth for SMEs and new jobs for the national interest. The CSIRO won the 2013 Australian Business Award – Innovation.


    • AMP, a leading independent wealth management company in Australia and New Zealand which has helped people and organisations build financial security since 1849 is engaged in growing corporate cultures of innovation and talent development. At this organisation you will experience AMP’s Innovation Journey and the Amplify programme as power catalyst for change and culture. See website. www.amplifyfestival.com.au. You will also learn how AMP transitions from Product-Centricity to Customer-Centricity. AMP will also share their AMP Centre of Excellence in Human-Centred Design and AMP’s business transformation journey from senior executives and process owners


    • LeasePlan, a recognised previous Australian Business Excellence winner, has been on a continuous improvement journey over many years, this culture is now underpinned by making concrete the key skills of critical collaboration, critical thinking and critical communication. This continuous improvement application is innovative in many areas and recognised with LeasePlan’s collaborative LEAN thinking and problem solving process term ‘A3’as the heartbeat and quality catalyst of LeasePlan’s change process for continuous improvement. The role of A3 in LeasePlan’s Continuous Improvement change process deals with the problem background/current situation, goals and target condition/root cause analysis, collaboration and cost benefit analysis. Their self managed project team process forces structured thinking and quick communication through well integrated tools, diagrams and simple graphics contributing to deeper understanding of any problem, its root cause and best value solution.


    • South East Water Ltd, a previous Gold Business Excellence award winning organisation. South East Water is committed to innovative research and development of new markets, new ideas, emerging needs and total customer value and experience, specifically they will share their innovative research process as well as how they invest in new technologies ahead of the market such as digital metering, and self serve customer interfacing and reporting. South East Water has been an industry leader in Customer Service over the last 2 decades with several industry awards and recognised by Benchmarking Partnerships from detailed benchmark and comparative analysis to be in the top 3% of all Australian Contact Centres across 140 leading contact centres in the Asia Pacific region. A tour and dialogue with Contact Centre leaders and staff noting the people, culture, environment, performance boards etc is a must on this Mission.


    • CISCO,They won the international McKinsey award for Innovation. The Operations Manager and Chief of Staff of CISCO, a major global technical organisation’s Services Innovation Excellence Center will be sharing with us in Melbourne his experiences even though his Innovation Centre is in San Jose California. CISCO will share their Innovation strategies, tools and insights with you.


    • A major telecommunication organisation is considering hosting with its ‘Innovation Hub’ centre and/or Internal consulting unit, both very innovative in nature is seriously considering to host and present.


    • We are also in discussions with a global technological product manufacturer, an innovative Leadership Development government agency and others to share including an Australian agency innovative initiative that offers comprehensive, confidential advice and support to eligible Australian small and medium businesses to help them transform and reach their full potential.

  4. COER’s Productivity and Business Excellence Research

    June 15, 2014 by BPIR.com Limited

    The importance of raising productivity, achieving greater outputs as a proportion of inputs, for wealth creation is well understood. The challenge is how to achieve this whether it is on a personal, organizational, or country level. The Centre for Organisational Excellence Research (COER), founders of the BPIR.com, are grappling with this challenge and providing solutions through its research programmes and activities.

    Dr Robin Mann, Head of COER, is the Chief Expert for a major project with the Asian Productivity Organisation (APO) to review productivity initiatives in 20 Asian economies so that more effective Asian-wide and National strategies and services for productivity improvement can be provided. The coordination meeting for this project was held in Tokyo, 27/28 May, where time was spent developing the research tools. The next step is for National Experts representing each country to collect data from their various stakeholders; funders, partners, staff and clients. Early results from the research are expected at the end of August, with the final report published in March 2015. From an academic perspective this project is important as access is being given to data that is not normally available for research purposes and as such a number of journal papers have been targeted for publication.


    Dr Mann (centre) with the Secretary General of the APO and the National Experts from member countries

    This year, Dr Mann is involved in a number of APO projects including:

    • Advising the Philippines on their National Business Excellence Strategy for the public sector (therefore recommending services to help the public sector to become more accountable and efficient) and providing benchmarking training to its key institutions.
    • A conference on business excellence in Pakistan (2-5 September)
    • A business excellence week for the public sector for all APO members in Singapore (27-31 October) to coincide with SPRING Singapore’s Global Business Excellence Conference.

    COER are also the organisers of the International Best Practice Competition, www.bestpracticecompetition.com, and Global Benchmarking Award, www.globalbenchmarkingaward.com, which are both supported by many APO members. The 3rd International Best Practice Competition will be held in conjunction with the Abu Dhabi Chamber of Commerce on the 25 November. The event is like a talent contestant but in this case organisations need to share a specific best practice within an 8 minute presentation. In 2013, 36 entries were received from 10 countries, and the winner was the Immigration & Checkpoints Authority from Singapore. The Global Benchmarking Award follows a similar process but recognizes those organisations that have developed an effective approach for benchmarking. The 3rd Global Benchmarking Award will be held in Florida, Orlanda, 3 to 4th December. The winner in 2013 was the Knowledge and Human Development Authority (KHDA) in Dubai which is using benchmarking as a key method to improve the educational performance of private schools.


    Photo 3 – Immigration & Checkpoints Authority receiving their award from Dr Robin Mann and Marc Amblard, CEO, EFQM
    Photo 4 – KHDA receiving the Global Benchmarking Award from the Global Benchmarking Network.

    COER’s international work also involves assisting with organizing a number of conferences including a Benchmarking Conference in Iran (11-12 October), Business Excellence Conferences in Abu Dhabi (17-18 September) and Dubai (26/27 November), Benchmarking Conference in Abu Dhabi (21-25 September), and providing benchmarking training workshops in Bahrain, India, Malaysia, New Zealand, Singapore and UAE.

    To disseminate the learning from COER’s activities it has developed the Business Performance Improvement Resource, www.BPIR.com. Recently over 100 videos of best practices were added. Some APO members provide access to the BPIR.com to organisations in their country to encourage productivity improvements. For example, SPRING Singapore provides access to the BPIR to over 500 of its business excellence certified companies.

    COER’s PhD students are contributing to the knowledge on productivity and business excellence. Alan Samuel is researching “Informal Benchmarking” – the way organisations learn from each other using an unstructured approach rather than through “Formal Benchmarking”. Informal Benchmarking is the most popular type of benchmarking and includes conversing with fellow workers to learn from their experience, networking with associates from other organizations, or simply researching a website to learn from better practices. Whilst this method is popular there has been little research on it as most research has focused on the more rigorous formal benchmarking. To participate in Alan’s research click here.


    Alan Samuel presenting at the Global Business Excellence Conference in Singapore, 2013

    Another student Rubab Malik is studying high performing or fast improving schools and school systems around the world to identify how they learn and apply best practice. This research is of particular importance to New Zealand with its decline in educational performance of 15 year olds from 7th to 13th in reading, 7th to 18th in science and from 13th to 23rd in maths (according to the respected PISA assessment).

    For more information on COER, contact Dr Robin Mann, r.s.mann@massey.ac.nz or sign up to COER’s newsletter at http://www.coer.org.nz/share/free-newsletter.