1. Best practice report: Collaborative Tools and Methodologies

    February 3, 2014 by ahmed

    Definition:

    Collaborative tools and methodologies assist teams—both local and remote—to communicate, manage projects, share creative ideas, and solve problems.

    The Stage

    Collaboration forms a significant part of our daily lives; it is also an indispensable component for organisations in the complex, rapidly changing world of business operations. Collaborative tools have become widely available on the Internet; these tools can be particularly powerful when used to develop and harness business relationships on a global level.


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  2. Best practice report: Customer Loyalty 2

    January 2, 2014 by ahmed

    Definition:

    Customer loyalty is when a customer continues to purchase or use a product or service over the long term, even when other similar types of products or services are available.

    The Stage

    An organisation can maximise profits by strengthening its bonds with its customers, thereby retaining them longer. Customer loyalty involves attracting the right customers and getting them to buy—often, and in increasing quantities—and then getting them to bring in even more customers. Solid customer loyalty can be established through the following:

    • customisation: shaping products and services to suit individuals
    • commitment: responding to the customer’s needs of the moment
    • collaboration: allowing customers to share their ideas, and
    • coordination: providing a happy balance between people, technology and processes. [1]

    You are reading a Best Practice Report in html-format. Become a member of the BPIR to receive a new report in PDF-format every month (see examples: Benchmarking & Business Excellence). PDF-format can be saved on your hard drive, emailed to work colleagues, and are much easier to read and print out!.. For BPIR updates and best practices sign up to our FREE newsletter.