1. TRADE Best Practice Benchmarking Methodology update

    May 2, 2018 by BPIR.com Limited

    TRADE_logo

    The TRADE Best Practice Benchmarking Methodology is a rigorous step by step approach that involves searching for and implementing leading-edge practices. The TRADE benchmarking methodology focuses on the exchange (or ‘trade’) of information and best practices to improve the performance of processes, goods and services.

    In the most recent version of TRADE the Research stage has been renamed the Review stage. This change has been introduced to reduce any confusion with the requirements of this stage. In some cases, the “Research” stage was being interpreted as conducting desktop research for best practices when it was meant to refer to “Research the current state” and research related to understanding the organisation’s own processes and performance.

    RR

    Change from Research to Review
    The steps within the Review stage have stayed the same:

    • Understand area of focus to be benchmarked
    • Define performance measures
    • Identify current performance
    • Prioritise and finalise the practices to be benchmarked
    • Review project progress and Terms of Reference
    • Obtain approval to start the next stage of TRADE

    The five stages of the TRADE Benchmarking methodology are now:

    1. Terms of Reference (plan the project)
    2. Review (review current state)
    3. Acquire (acquire best practices)
    4. Deploy (communicate & implement best practices)
    5. Evaluate (evaluate the benchmarking process & outcomes)

    The TRADE Best Practice Benchmarking Methodology was developed by Dr Robin Mann for the New Zealand Benchmarking Club which existed between 2000 and 2004. Initially the methodology was called the New Zealand Benchmarking Club’s benchmarking methodology but was later changed to TRADE when Bronwen Bartley, one of Dr Mann’s doctoral students, suggested that “TRADE” would be a more memorable name and it could be used to symbolise the “trading of information and knowledge” between organisations.

    In 2007 the methodology was significantly enhanced when the Centre for Organizational Excellence Research (COER) was commissioned to provide the benchmarking methodology for Singapore’s public sector. In 2009 further developments to the methodology were made with the introduction of a certification scheme to increase the professionalism of benchmarking. Individuals now trained in TRADE can advance from benchmarking “Trained” to “Proficiency” to “Mastery” level as shown in the figure below. The status of Trained is given based on an individual attending a two or three-day training course on TRADE by an approved training instructor. The status of Proficiency is granted based on the submission of a completed benchmarking project which needs to meet a base-line standard. The status of Mastery is granted based on the submission of two completed benchmarking projects which both need to be graded at a “Commendable” level. Individuals that reach Mastery have the skills and experience necessary to facilitate or lead benchmarking projects in such a way that they are likely to lead to significant operational and financial gains.

    TRADE_levels

    TRADE certification levels
    From 2015 to 2018 further enhancements to the TRADE methodology were made as a result of its use in the “Dubai We Learn” initiative as part of the Dubai Government Excellence Programme (DGEP). In particular, the project management system which utilises Excel Spreadsheets has been refined and strengthened with more benchmarking resource worksheets added. In addition, the certification process includes an assessment of the projects using a 7 Star system with projects reaching 3 to 4 Stars receiving TRADE Benchmarking Proficiency certification and those reaching 6 to 7 Stars receiving TRADE Benchmarking Proficiency with a Commendation.

    The latest TRADE methodology information including TRADE project management worksheet and training notes can be obtained from the BPIR.com. The material is available in English and Arabic, if you are BPIR member, you can access the TRADE section from here. If you are not a member, join BPIR and get access to the TRADE Benchmarking methodology and much more.

    For the upcoming TRADE Benchmarking workshops visit this post or email us at trade@coer.org.nz for more information about arranging an in-house workshop for your organisation. To receive the latest news sign-up to COER’s newsletter here.


  2. 2nd successful year of Dubai We Learn initiative

    April 14, 2018 by BPIR.com Limited

    DWL2018Teams

    It is one year since the Dubai Government Excellence Programme (DGEP) launched the 2nd wave of “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand.

    The second wave of benchmarking projects came to an end on the 4 April 2018 when 11 project teams gave a presentation and submitted a benchmarking report to share their results. To learn more about the 1st wave and its result, refer to the recently published Dubai We Learn book.

    Project teams used the TRADE Best Practice Benchmarking Methodology – a rigorous step by step approach that involves searching for and implementing leading-edge practices. Each project team gave a 15-minute presentation and submitted a benchmarking report which was assessed by an expert panel. The projects were evaluated based on the TRADE Benchmarking Certification Scheme. Three of the teams achieved 7 Stars, four teams 5-6 Stars, and four teams 3-4 Stars. These were exceptional results as even to achieve 3-4 Stars and reach TRADE Benchmarking Proficiency is challenging within a one-year timeframe. The projects and grades were as follows:

    DWL2018_projects_rating

    Judging panel

    The project deliverables and presentations were assessed by an expert panel consisting of

    • Dr Robin Mann, Founder of TRADE, Centre for Organisational Excellence Research, New Zealand
    • Garvin Chow, First Vice President/ Director Corporate Learning & Development, United Overseas Bank Limited
    • Professor Dotun Adebanjo, University of Greenwich, London

    The achievements of all teams has been impressive. A description of the 7-Star projects is provided below.

    Dubai Police’s project has saved at least $3.8 million (Aug-2017 to Mar-2018) and is projected to save $5.4 million by August 2018 through increasing productivity in the mechanical workshop from 40% to 72% and increasing vehicle availability from 88% to 95%. The team conducted an intensive study of its current workshop practices and visited 8 organisations to learn from best practices. The improvements have largely been as a result of improved data accuracy and analysis of workshop operations which has enabled more informed management decisions such as closure of an inefficient workshop, changes to the shift pattern leading to a shorter turnaround of vehicles, and improved management of spare parts. These improvements have been achieved without investing in new equipment or machinery.

    The Dubai Government Human Resource (DGHR) Department’s project was to produce a blueprint for establishing an HR Think Tank. It was identified there was a need for a Think Tank to shape the future of HR within Dubai’s government and transform DGHR into a more ‘agile’ government entity – well prepared to respond to future challenges due to changes in technology, geopolitical situations and financial realities. To produce the blueprint the project team researched the needs of the Dubai Government and evaluated 102 Think Tanks with 6 international and 3 local benchmarking visits undertaken. The final blueprint was a 73 page document describing in detail the proposed purpose, structure, services and operating model of the Think Tank. The Vision of the Think Tank has been initially set as “Pioneering HR for the world!” and implementation of the blueprint will proceed through four phases and enable the Think Tank to provide three main services; research, smart library and consulting services. The major achievement of this project was having the blueprint signed off by the DGHR’s Director General with a planned launch of the Think Tank for later this year.

    The Dubai Health Authority’s (DHA) project aimed to reduce the number of people that are pre-diabetic (people at risk of becoming diabetic due to their high blood sugar levels). According to a 2017 survey, 15.2% of Dubai’s population is diabetic and 15.8% are pre-diabetic with the UAE as a whole having the 10th highest rates in the world. The DHA’s benchmarking project involved extensive desktop research reviewing the approaches of other countries in tackling diabetes and benchmarking visits to 9 organisations. Of key importance was that DHA recognised that it would not be able to have a significant impact on Diabetes on its own and therefore needed to work closely with other stakeholders that could influence or play a role in reducing diabetes. The major contribution of this project was the development of a Dubai Diabetes Prevention Framework consisting of five elements:

    • promoting healthy life style,
    • creative and innovative sustainable interventions,
    • early screening on diabetes mellitus and risk factors,
    • enforcement of non-communicable diseases policy, and
    • supportive health system and partnerships.

    For each element there is a strategy and a range of programs and initiatives of which a number have already been implemented and others are to follow. The project is on track to reduce the pre-diabetic population by at least 10% by 2021, an ambitious target considering the adverse trends in some of the risk factors such as obesity, unhealthy diet, smoking and lack of exercise.

    To promote learning and sharing of experience the recording of the presentations from all teams will be uploaded to BPIR.com. As part of this initiative, Centre of Organisational Excellence Research (COER) will publish a series of articles about the initiative. To receive the latest news sign-up to COER’s newsletter here.


  3. Rapid Benchmarking at New Zealand’s largest company

    March 18, 2018 by BPIR.com Limited

    Fonterra plant

    Posted by Dr Robin Mann, CEO, COER and BPIR.com

    Have you undertaken an improvement project and not got the breakthrough you were looking for? Or do you recognise the value of benchmarking but are finding it difficult to get your organisation to commit the time and resource to projects? If you have answered yes to either of these questions you should be considering rapid benchmarking.

    This free report, download here, describes how the TRADE Best Practice Benchmarking Methodology has been used for rapid benchmarking by Fonterra, a multinational dairy co-operative and New Zealand’s largest company. TRADE is a benchmarking methodology consisting of 5 stages; Terms of Reference, Research current state, Acquire best practices, Deploy best practices and Evaluate. The methodology is prescriptive in its approach with 5 to 9 steps for each stage of TRADE. The methodology includes a project management system to guide users through a project.

    TRADE best practice benchmarking methodology

    TRADE best practice benchmarking methodology

    Normally the TRADE Best Practice Benchmarking Methodology is used for projects that require a team approach with projects typically taking 2 to 5 months to identify best practices and develop an implementation plan. The term “rapid benchmarking” is used for Fonterra’s approach as Fonterra uses TRADE to identify best practices and develop an implementation plan within 5 days. The report describes how Fonterra organises the 5 days, provides three case studies showing how rapid benchmarking has been used and describes the success factors for rapid benchmarking.

    Fonterra’s rapid benchmarking approach and its relationship with the stages of TRADE

    Fonterra’s rapid benchmarking approach and its relationship with the stages of TRADE

    For case studies on the standard approach to TRADE refer to how it has been applied within the Dubai government. Our free book can be accessed here – Achieving performance excellence through benchmarking and organisational learning – 13 case studies from the 1st cycle of Dubai We Learn’s Excellence Makers Program.


  4. Dubai Health Authority reveals results of Happiness Prescribing Program’s pilot phase

    March 15, 2018 by BPIR.com Limited

    Nad-Alhamar-Health-Centre

    One of the ambitious projects of Dubai We Learn initiative is Dubai Health Authority project “Prevention better than Cure”. The aim of the project is to develop & start implementing a Dubai Diabetes prevention framework based on worldwide best practices within one year; to reduce the Pre-Diabetic population from 356,460 adults in 2017 by at least 10% by 2021. The Dubai Health Authority (DHA) revealed the results of the trial phase for the Happiness Prescribing Program during its participation in the UAE Innovation Month 2018.

    The Happiness Prescribing Program was launched by the authority with the aim of identifying and implementing prevention programs among pre-diabetics and persons with high risk factors by not only prescribing medication, but also prescribing nutritional and physical programs.

    Dr Hanan Obaid, Consultant Family Physician and Head of Acute and Chronic Diseases said this program is a pioneering model of community health care for the prevention of diabetes in the Emirate of Dubai. She said that adopting a new approach that does not depend on prescriptions, but goes beyond that to be an integrated behavioral, social and psychological treatment in line with the vision of the UAE and the Dubai plan 2021 and the Dubai Health Authority strategy on Prevention & Healthy lifestyles, and participation in the Dubai Government Excellence Program “Dubai We Learn”.

    The six-month trail phase, which was implemented at Al Barsha and Nad Alhamar Health Centers with the participation of Dubai Ladies Club, Bel Remaitha Club for Men and Sharjah University was conducted on 43 participants of women 25 and men 18.

    Dr Obaid said the specialist doctor offered them a comprehensive health survey and conducted the necessary tests then followed by the nutrition and health education, in addition to the various sports classes and sessions, which were provided for the participants by Dubai Ladies Club, Bel Remaitha Club. Moreover, The University of Sharjah has reviewed and approved this new methodology for the prevention of diabetes.

    “The results found that participants achieved good rates of weight loss ranging from 7 to 11 kg during the past six months, in addition to the risk reduction of diabetes during the next 10 year as follow: 13% risk reduction from severe to intermediate risk & 7% risk reduction from intermediate to low risk in women group. It also has 7% risk reduction from high to moderate risk in men group adding that participants expressed their happiness and satisfaction with this program as diabetes has a negative impact on individuals and society as well as the health sector due to the increase in expenditure for treatment of the disease and its complications,” she said.

    The World International Diabetes Federation (IDF) found that the average expenditure on diabetics in the UAE is estimated at 9.8 billion dirhams annually, and the percentage of diabetic patients in UAE about 17.3% in 2017, which is considered a high percentage compared to other countries. In the Emirate of Dubai, the percentage of people with diabetes was about 15.2% and the percentage of people at risk was 15.8% according to the results of the 2017 Dubai Diabetes Household Survey.

    “The goal of this program is to reduce the incidence of new cases of diabetes in the society of Dubai among the high risk groups who have risk factors such as: overweight and obesity, lack of physical activity, unhealthy food, and family history of diabetes, stress and smoking,” she said.

    The happiness-prescribing program is now electronically connected with the DHA Hayati Application, which will include the evaluation of diabetes at risk and determine the possibility of exposure to diabetes during the next ten years. It will then link it to a new services called Lifestyle clinics, which will be an Innovative solution to prevent diabetes by having a network of a multidisciplinary team (including a doctor, dietitian, health education specialist, and sports clubs).


  5. Reserve these dates – The Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE

    March 1, 2018 by BPIR.com Limited

    Abu Dhabi 2018

    Posted by Dr Robin Mann, CEO, COER Limited and BPIR.com

    Start planning now to attend the Global Organisational Excellence Congress

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.

    The Congress brings together:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    With a theme of “The road towards excellence in organisational performance & nation building” the Congress will explore what is excellence in today’s fast paced and ever changing business world and how organisations and nations can move towards, achieve and sustain excellence.

    This won’t be an ordinary conference – it will be extraordinary – encouraging considerable networking and sharing of best practices. Competitions such as the ACE Team Awards Competition, Global Benchmarking Awards, International Best Practice Competition and Organisation-wide Innovation Award provide opportunities for organisations to showcase their best practices and learn from each other.

    The Asian Pacific Quality Organisation and Global Benchmarking Network represent more than 40 countries worldwide and bring with them a wealth of experience and knowledge on how quality is a building block for excellence and how benchmarking through the search and adoption of best practices leads to excellence.

    It is appropriate that the Congress is held in Abu Dhabi, United Arab Emirates. The UAE has invested heavily in learning about and applying excellence both in the private and public sector. Excellence models such as EFQM Excellence Model and the 4th Generation of Excellence Model are used extensively for assessing excellence and guiding improvement initiatives. This has led to dramatic improvements in the business environment and society as a whole with the UAE becoming one of the most favoured destinations for business and tourism in the world. The Congress will support the UAE on its journey to excellence whilst showcasing its significant achievements and leadership in many areas to the rest of the world.

    Within the next month a website on the Congress will be up and running. In the meantime if you have any questions on the conference please email me, Dr Robin Mann at congress@coer.org.nz.

    COER are a co-organiser of the Congress, along with ADICOE from the Abu Dhabi Chamber of Commerce.

    Also, you can view here a short video that I made for an UAE audience where I announced the Congress. The video will give you an insight into the magnitude of the event.