1. Reserve these dates – The Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE

    March 1, 2018 by ahmed

    Abu Dhabi 2018

    Posted by Dr Robin Mann, CEO, COER Limited and BPIR.com

    Start planning now to attend the Global Organisational Excellence Congress

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.

    The Congress brings together:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    With a theme of “The road towards excellence in organisational performance & nation building” the Congress will explore what is excellence in today’s fast paced and ever changing business world and how organisations and nations can move towards, achieve and sustain excellence.

    This won’t be an ordinary conference – it will be extraordinary – encouraging considerable networking and sharing of best practices. Competitions such as the ACE Team Awards Competition, Global Benchmarking Awards, International Best Practice Competition and Organisation-wide Innovation Award provide opportunities for organisations to showcase their best practices and learn from each other.

    The Asian Pacific Quality Organisation and Global Benchmarking Network represent more than 40 countries worldwide and bring with them a wealth of experience and knowledge on how quality is a building block for excellence and how benchmarking through the search and adoption of best practices leads to excellence.

    It is appropriate that the Congress is held in Abu Dhabi, United Arab Emirates. The UAE has invested heavily in learning about and applying excellence both in the private and public sector. Excellence models such as EFQM Excellence Model and the 4th Generation of Excellence Model are used extensively for assessing excellence and guiding improvement initiatives. This has led to dramatic improvements in the business environment and society as a whole with the UAE becoming one of the most favoured destinations for business and tourism in the world. The Congress will support the UAE on its journey to excellence whilst showcasing its significant achievements and leadership in many areas to the rest of the world.

    Within the next month a website on the Congress will be up and running. In the meantime if you have any questions on the conference please email me, Dr Robin Mann at congress@coer.org.nz.

    COER are a co-organiser of the Congress, along with ADICOE from the Abu Dhabi Chamber of Commerce.

    Also, you can view here a short video that I made for an UAE audience where I announced the Congress. The video will give you an insight into the magnitude of the event.


  2. The Xerox Story – A Past Employee’s Perspective

    February 9, 2018 by ahmed

    FujiXerox-logo

    Originally Posted by Dale Weeks, President and Chief Executive Officer, Global Leadership and Benchmarking Associates, USA, dfwglba@gmail.com

    Did you see this and similar articles yesterday and today in our American business press? Here is another “American business” debacle – my former employer in Rochester, NY is about to “sell out” to the Japanese.https://www.nytimes.com/2018/01/31/business/dealbook/xerox-fujifilm.html?emc=edit_nn_20180201&nl=morning-briefing&nlid=17841975&te=1

    Recall that the Japanese came to the US to do benchmarking in the post WWII time frame (1950’s), then Xerox went back to Japan to do benchmarking with them in the late 1970’s, and now sells out to them. Close to what has occurred with Kodak in Rochester, New York, as well as “many other” former large Fortune 500 businesses.

    Another sad case of declining American Competitiveness. Sorry to say, in all humility, I mentioned these issues to their senior leadership back in 1974 or 1975. See the attached “people management” document from that era – Download from here.

    What you say and what you do – lack of leadership again. Not a good tribute or legacy to David Kearns, former CEO, who I worked for and with “off and on” from 1973-76 and tracked his efforts until he departed from Xerox and became or Secretary of Education:

    https://rbj.net/2011/03/04/david-kearns-gave-xerox-renewed-focus-on-quality

    And, as many of you may recall, Xerox was an early winner of our US-based Malcolm Baldrige award. Alas, that leadership by David Kearns did not sustain the company over a longer period of time. It did not become an in-depth integrated cultural value. Or, has Tom Friedman from the New York Times wrote several years ago in the title of his book ago, “That Used to Be Us.”
    The United States is in continual need of sustained, transformational leadership in many areas. What can and will we learn from this going forward as part of our global benchmarking across all sectors of our society


  3. Boosting knowledge sharing between government entities

    October 2, 2017 by ahmed
    DWL092017a

    The 11 “Dubai We Learn” project teams

    The 2nd Progress sharing day (Learning summit) of Dubai We Learn was held on 18 September 2017. In the opening speech, HE Dr. Ahmed Nuseirat, General Coordinator of DGEP, encouraged the teams to achieve world-class performance in their projects, and praised the progress made by teams so far.

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    One of the aims of the Dubai We Learn initiative is to promote knowledge sharing and collaboration between government entities. To achieve this, each of the 11 projects teams gave a 10 minute presentation to share their project progress. Discussions then followed between the teams on how they could assist each other.

    Since it has been five months since the launch of the projects, most of the teams have finished the Research stage of the TRADE benchmarking methodology – this is the methodology they are using to find and implement best practices. The main task of the Research stage is to gain a better understanding of the area of focus to be benchmarked through undertaking a detailed analysis of current processes and performance. As a result, some of the projects went from a specific to a broader aim, while some others went from a broader to more specific aim. The next step is the Acquire stage, where teams are looking for best practices from other organisations, this is mainly done through desktop research and benchmarking visits. Some teams took the opportunity of the relationships developed with other teams and have already conducted some benchmarking visits.

    The following shows the latest aim of each project:

    Dubai Civil Aviation Authority (DCAA):
    To identify and implement best practices in increasing the awareness Remotely Piloted Aircraft System (RPAS) services provided by the DCAA.

    Dubai Corporation for Ambulance Services (DCAS):
    To develop and implement a world-class performance management system for ambulance services.

    Dubai Customs:
    To identify with pilot entities from the Dubai Government best practices in the Client Accreditation process, set standards and benefits for the program with a view to start implementing the Dubai Accredited Clients Program across the pilot entities from February 2018.

    Dubai Electricity and Water Authority (DEWA):
    To identify and implement best practices in idea generation to improve employee engagement rate with the AKFARI Idea Management System from 20% in 2017 to a minimum of 40% by April 2018. Improving the Quality of the Ideas & Implementation Rate by 50%.

    Dubai Government Human Resource (DGHR):
    Launching Dubai Government HR Think Tank for future shaping, research-driven decision making and pioneering HR’s role for Dubai government.

    Dubai Health Authority (DHA):
    Within one year to develop and start implementing Dubai Diabetes prevention framework based on worldwide best practices to reduce the prevalence of Diabetes from 19.3% to 16.3% in 2021.

    Dubai Municipality:
    Identify and implement best practices in managing, sharing, and utilising knowledge across the organisation through an effective Innovation Hub that can create a robust base for innovation and increase the utilisation rate of knowledge sources.

    Dubai Police:
    To find and implement best practices in vehicle fleet maintenance in order to improve the productivity of Dubai Police Mechanical Works department to world-class levels.

    General Directorate of Residency and Foreigners Affairs Dubai (GDRFA):
    To identify and implement best practices in enriching a “Positive Energy Culture” at GDFRA.

    Knowledge and Human Development Authority (KHDA):
    To identify and implement best practices in transforming the way we work into a self-managed system that engages, empowers, and enlightens employees leading to elevated levels of employee happiness, innovation and productivity. Inspired by Sheikh Mohammed bin Rashid al Maktoum, “we are building a new reality for our people, a new future for our children, and a new model of development.

    Public Prosecution:
    To increase the number of the applications submitted electronically to more than 70% and to improve the electronic services provided to the applicant by March 2018

    If you have information that can assist any of these projects we would be pleased to hear from you.

    For more information about this initiative, download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  4. The 11th International Benchmarking Conference

    October 1, 2017 by ahmed

    BPC02

    The 11th International Benchmarking Conference (combined with the APQO’s International Quality Conference), Okada Manila, Metro Manila, Philippines, 22-25th October, 2017.

    The event will take place in the recently opened Okada Resorts World, One main topic will be benchmarking in the context of digitalization. Other topics are Evolution of Benchmarking, Future Manufacturing in a Digital World, Benchmarking to Drive Sustainability.

    For details please see the conference homepage. We are looking forward to see you there!

     


  5. What is the link between positive energy, diabetes prevention, ambulance service KPIs and an innovation hub?

    June 23, 2017 by ahmed

    The answer to the question is that all of these are the topics for benchmarking projects that are being conducted by Dubai government entities as part of the initiative Dubai We Learn. This initiative is led by the Dubai Government Excellence Programme (DGEP) “Dubai We Learn” in partnership with the Centre for Organisational Excellence Research (COER). In April 2017, 11 project teams from 11 government entities began their benchmarking projects which were expected to take one year. Two months later on the 11 June 2017 the project teams came together to give a 10-minute presentation on the progress of their benchmarking projects.

    The 11 “Dubai We Learn” project teams

    To maximise the engagement and learning of the participants the audience were invited to vote on which two teams they believed had made the most progress with their projects. A panel of judges selected another two teams and then one winner was selected.

    Dr Zeyad El Kahlout, Quality and Excellence Advisor, DGEP, coordinating the voting activity

     

    The Panel of judges, from left Ahmed Abbas, Dr. Robin Mann, Prof. Dotun Adebanjo

    The team judged to have made most progress was from the General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) with its project to “To identify and implement best practices in enriching a positive energy culture”. The other three government entities recognised for their progress were:

    • Dubai Health Authority for their project which aims to identify and implement best practices in the prevention of diabetes.
    • Dubai Corporation for Ambulance Services for their project which aims to develop and implement a world-class performance management system for ambulance services.
    • Dubai Municipality for their project which aims to Identify and implement best practices in managing, sharing, and utilising knowledge across the organization.

    The four teams that were recognised with HE Dr. Ahmed Nuseirat, General Coordinator of DGEP and Dr Robin Mann, COER

    The General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) aims to understand what is meant by a positive energy culture and how such a culture can support innovation and employee happiness. Currently, GDRFA is working on analysing the current status of positive energy at GDRFA, which includes analysis of key contributors toward a positive energy culture within the organisation. The next step for GDRFA will be studying the concept of positive energy on a personal and organisational level, this is to understand the environment needed for a positive energy culture to thrive.

    In the next few months, the teams will be looking for benchmarking partners to learn from. Are you implementing a best practice in any area related to the 11 projects below? If so, we would like to hear from you. Please email ahmed@bpir.com for more details.

    Government entityProject title
    Dubai Civil Aviation AuthorityHappy Skies
    Dubai Corporation for Ambulance ServicesTreat the patient not the Clock
    Dubai CustomsDubai Accredited Clients
    Dubai Electricity and Water AuthorityAFKARI Ideas Management System
    Dubai Health AuthorityPrevention better than Cure
    Dubai Human Resources DepartmentLaunching a Dubai Government HR Think Tank
    Dubai MunicipalityInnovation Hub
    Dubai PoliceCall Of Duty: Police Edition
    Dubai Public ProsecutionA Smarter Public Prosecution Services
    General Directorate of Residency and Foreigners Affairs DubaiPositive Energy
    Knowledge and Human Development AuthorityHolacracy Safari

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.