1. 7th International Best Practice Competition – 2nd call for entries

    March 9, 2021 by BPIR.com Limited


    The 7th International Best Practice Competition (incorporating the 2nd New Zealand Best Practice Competition & 3rd Organisation-Wide Innovation Award) will be held at the NZBEF’s Business Excellence Conference, Wellington, New Zealand.


    This is an opportunity to participate in a global virtual event to share and learn best practices.


    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice visit http://www.bestpracticecompetition.com/entry-forms where you can download an entry form. The Second Call for entries closes on 26th of March 2021. Qualifier round presentations will be held in webinar format between 27 April to 5 May 2021. Best practices will be assessed against IBPC’s Best Practice Certification Levels:

    • Deficient (Major Deficiencies) (1 to 2 Stars, ★ to ★ ★)
    • Progressing (Minor Deficiencies) (3 Stars, ★ ★ ★)
    • Competence (Professional) (4 Stars, ★ ★ ★ ★)
    • Best Practice (Excellence) (5 Stars, ★ ★ ★ ★ ★)
    • Best Practice (Outstanding) (6 Stars, ★ ★ ★ ★ ★ ★)
    • Best Practice (Role Model, World-Class, Wow!) (7 Stars, ★ ★ ★ ★ ★ ★ ★)

    The winner of the 6th International Best Practice Competition was Jollibee Foods Corporation, Philippines with a best practice titled ‘We Listen and Learn from the VOICES of our CUSTOMERS to SPREAD Joy to the World’. The winner of the 2nd Organisation-wide Innovation Award was Dubai Customs, UAE. The winners of the 1st New Zealand Best Practice Competition were Watson Real Estate Ltd. (SME category) and Spectrum Car (Large category). For the full list of winners and their presentation videos click here.


    Add the event to your calendar

  2. Global Benchmarking Network 28th newsletter

    December 1, 2020 by BPIR.com Limited


    The Global Benchmarking Network 28th newsletter is out download it from here. The newsletter includes the latest news from the GBN about members, events, projects and other activities, topics highlighted in this issue:

    • Research reveals that 56 Countries have an active Business Excellence Awards Program
    • Best Practice Report: Strategic Foresight and Future Shaping
    • Digital Transformation Assessment
    • Culture Committed to Excellence
    • Deployment of Best Management Practices
    • Performance Excellence: Unlock the Lockdown
    • Post Lockdown: How to survive?
    • Performance Excellence and Our Covid-19 Global Leadership Crisis

    About GBN: The Global Benchmarking Network (GBN) is an alliance of leading benchmarking centres worldwide who share a common vision and mission. Current Membership comprises 29 benchmarking centres which represent more than 30,000 businesses and government agencies.

    The GBN was founded in November 1994 by representatives from benchmarking centres in Germany, Italy, Sweden, the United Kingdom and the United States. The GBN is a non-profit organization. It has a Chairman, a Vice Chairman and a Secretary General. The GBN comprises benchmarking centres in the following countries: Australia, Canada, China, Germany, India, Iran, Ireland, Italy, Kazakhstan, Lithuania, Malaysia, Netherlands, New Zealand, Philippines, Sweden, Switzerland, UAE (Abu Dhabi, Dubai), UK and USA.

  3. Watch Dr Robin Mann’s Webinar on COER’s Research and Projects on Business Excellence and Benchmarking

    June 29, 2020 by BPIR.com Limited
    On 28th May 2020, the New Zealand Business Excellence Foundation (NZBEF) hosted a webinar with Dr Robin Mann, Head of the Centre for Organisational Excellence Research, Founder of TRADE and the BPIR.com, Chairman Global Benchmarking Network, and also NZBEF Board Member. In this one-hour webinar, Dr Robin covered different topics related to Business Excellence and Benchmarking in New Zealand and worldwide.

    Webinar topics:

    • 00:00 NZBEF introduction
    • 3:53 Excellence Without Boarders: Exploring how business excellence frameworks are promoted and used globally
    • 13:54 An Exploration of the organisational excellence architecture required to support an award-winning business excellence journey
    • 16:00 How to build a positive workplace culture in economies recovering from COVID-19
    • 18:20 Sharing best practices – BPIR.com
    • 21:09 International Best Practice Competition
    • 22:12 Business Excellence / Productivity frameworks are the ultimate productivity tool
    • 29:10 TRADE Best Practice Benchmarking Methodology
    • 23:27 Dubai We Learn – Excellence Makers initiative
    • 39:04 Dubai We Learn – Managing and Recovering from the COVID-19 Pandemic
    • 46:48 Example of a 7 Star Best Practice Benchmarking project
    • 52:19 Q & A

    You can also listen to the audio-only version of the webinar from here

    Further information:
    If you would like to study for a PhD at COER click here

    For information on the international best practice competition click here – dates for the next competition will be provided soon…

    To read our latest Dubai We Learn book of benchmarking success stories click here

    To read Dubai We Learn’s report on Managing and Recovering from the COVID-19 Pandemic click here

    To read a BPIR.com Best Practice Report click here

    To support COER/BPIR’s research please consider becoming a BPIR member, join here

    If interested in TRADE Best Practice Benchmarking or Training or for further information about COER contact Dr Robin Mann at r.s.mann@massey.ac.nz

  4. Managing and Recovering from the COVID-19 Pandemic – Dubai We Learn Research Report

    June 22, 2020 by BPIR.com Limited
    Source: Dubai Government Excellence Program – https://www.instagram.com/dubaiexcellence/

    In this time of crisis, benchmarking and learning from global best practices have never been more important. It was for this reason the Dubai Government Excellence Program (DGEP) launched an accelerated benchmarking initiative called “Dubai We learn – Conquering COVID-19” to provide best practices and ideas to Dubai Executive Council’s Supreme Committee of Crisis and Disaster Management with the aim “for Dubai to become a Global Best Practice in Managing and Recovering from the COVID-19 Pandemic”.

    It is our pleasure to share with you a joint publication by the Dubai Government Excellence Program (DGEP) and its partner the Centre for Organisational Excellence Research (COER). This report shares some of the findings from the international research that was undertaken for the project. A later publication will share information on the project itself and the best practices that have been implemented in Dubai.

    This special report seeks to capture global best practices, specifically from countries that have achieved some success in their approach to managing the crisis. The report is organised into five key aspects of civil society, and focuses primarily on how various governments and the WHO have tackled – and, indeed, are still tackling – both the pandemic and its effects.
    The five aspects are:

    • Pillar 1: Crisis Management
    • Pillar 2: Health
    • Pillar 3: Food Security & Supply Chain
    • Pillar 4: Economy
    • Pillar 5: Societal Behaviour

    Click here to download the report

    For information on Dubai We Learn please contact:

    Maha Al Suwaidi,
    Project Manager, Dubai Government Excellence Program,
    The General Secretariat of the Executive Council of Dubai, United Arab Emirates.
    Email: maha.alsuwaidi@tec.gov.ae


    Or contact Dr Robin Mann to learn more about the TRADE Best Practice Benchmarking Methodology, r.s.mann@massey.ac.nz

  5. Dubai Government Excellence Program launches a benchmarking project on global best practices in managing the coronavirus pandemic

    June 14, 2020 by BPIR.com Limited

    Originally posted by Dubai Media Office

    The Dubai Government Excellence Program launched a benchmarking project centring on the global best practices and institutional learning in managing the current coronavirus pandemic. The project involves a team of Dubai government employees with experience in institutional learning and benchmarking, and who have been trained by the “Dubai We Learn” initiative, with aimto support the efforts of the Dubai government and the Supreme Committee of Crisis and Disaster Management.

    The benchmarking project is based on five overarching themes covering global best practices in managing the coronavirus pandemic, including Crisis Management; Healthcare Management, Food Security & Supply Chains, Economy, and Societal Behaviour.

    As part of the implementation of the project, the team was formed of government entities employees who achieved exceptional results in the “Dubai We Learn” initiative projects throughout the past three sessions; Dr. Ayesha Al Mutawa from the Dubai Corporation heads the team for Ambulance Services, with the participation and under the supervision of the program board. The team was further divided into five sub-teams based on members’ academic and professional qualifications and experiences, with each sub-team handling each of the overarching themes of the project.

    The project took place over the course of one month and included learning from global best practices in managing the coronavirus pandemic, centring on countries that have successfully tackled the crisis, such as China, Japan, South Korea, Singapore, Australia, New Zealand and Taiwan.

    Dr. Hazza Al Nuaimi, Coordinator General of the Government Excellence Program, stressed the important role the program plays in enhancing the preparedness of government entities to address any future challenges that arise, and their ability to deal with crises based on scientific evidence and recommendations. This contributes to Dubai’s leading character, and reflects the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council, which aim to support government entities in adopting and embracing best practices, and keeping pace with rapid changes.

    Dr. Al Nuaimi added: “Through institutional learning and benchmarking, the projects implemented by the ‘Dubai We Learn’ initiative have yielded impressive results in enhancing the performance of participating government agencies. This new project builds on the success of the Supreme Committee of Crisis and Disaster Management in managing the coronavirus pandemic, and encompasses fresh ideas and initiatives that support Dubai’s leading role in crisis and disaster management at large, and the current crisis in specific.”

    In turn, Dr. Ayesha Al Mutawa from the Dubai Corporation for Ambulance Services and head of the team leading the global best practices project, stated that the methodology of the project is based on the first three stages of the “TRADE Best Practice Benchmarking Methodology” for institutional learning and benchmarking, and on understanding the processes underpinning the research and implementation of leading practices. The project stimulate the members to share innovative ideas and initiatives that have the potential to support the Dubai government in dealing with and containing the spread of the coronavirus. Dr. Al Mutawa also stressed that the project will record the ways in which Dubai is managing the pandemic, for future learning purposes and to enhance the Emirate’s ability to manage crises.

    Dr. Al Mutawa added: “Implementing this project will result in numerous benefits concerning crisis management, and will enable us to strategically approach decision-making through quick wins based on the latest and most credible learnings, and through global best practices on managing and recovering from pandemics and crises. The project’s results and success stories will be documented in a report and a research paper, with the aim of being published in international scientific journals and shared with the world.”

    Maha Al Suwaidi, Project Manager for the Dubai Government Excellence Program, said: “The Dubai Government Excellence Program played a prominent role in enhancing Dubai’s flexibility to deal with the coronavirus pandemic, with excellence characterizing the Emirate’s crisis management levels, and its strong ability to adapt to changing circumstances. Given our commitment to continuous progress and development, this project supports the efforts of the Supreme Committee of Crisis and Disaster Management and our strategic planning for future challenges, and enhances Dubai’s preparedness in handling crises and reducing their consequences.”

    “Dubai We Learn” is one of the initiatives implemented by the Dubai Government Excellence Program aimed at promoting a culture of institutional learning, research and development, including benchmarking against global best practices and the sharing of knowledge between the government and relevant international experts. The initiative is based on five main stages including project management; the evaluation of the current situation; the identification of best practices; the application of best practices; and the evaluation of results.