1. 5th International Best Practice Competition – 3rd & Final Call for Entries

    March 22, 2017 by BPIR.com Limited

    The Best Practice Competition, will be held in Mumbai, India, 25/26th April 2017 courtesy of BestPrax Club. The competition serves as a unique opportunity to share and learn best practices from around the globe.

    Have a think about what systems, processes and practices your organisation does well and submit an entry by the 27th of March 2017 at the latest. This is the 3rd and Final Call with many best practices already selected.

    If successful you will be asked to share your best practice in an 8 minute presentation on the 25/26th April 2017, Mumbai, India.

    The winners of the International Best Practice Competition in 2015 were Al Jazeera International Catering LLC, UAE with a best practice titled ‘Our Planet – Our Responsibility‘. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled ‘Cultural Sensitivity Gives Birth to a Maternity Care‘.


  2. 5th International Best Practice Competition – 2nd Call for Entries

    February 2, 2017 by BPIR.com Limited

    The Best Practice Competition, will be held in Mumbai, India, 25/26th April 2017 courtesy of BestPrax Club. The competition serves as a unique opportunity to share and learn best practices from around the globe.

    Have a think about what systems, processes and practices your organisation does well and submit an entry by the 1st of March 2017 to participate in the 2nd call for entries. If successful you will be asked to share your best practice in an 8 minute presentation on the 25/26th April 2017, Mumbai, India.

    The winners of the International Best Practice Competition in 2015 were Al Jazeera International Catering LLC, UAE with a best practice titled ‘Our Planet – Our Responsibility‘. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled ‘Cultural Sensitivity Gives Birth to a Maternity Care‘.


  3. Winner of the 5th Global Benchmarking Award

    December 12, 2016 by BPIR.com Limited

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    Winner, runner-ups, and the judges

    Winner, runner-ups with GBN members and judges

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014, and the Medical City (Philippines) in 2015. For videos on these award winning organisations click here.

    The 5th Global Benchmarking Award was held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China. Judges were Dawn Ringrose from Canada, Mark Modena from UK and Holger Kohl from Germany.

    The winner is:
    – Al Jazeera International Catering (JIC) , UAE

    Runner-ups:
    – Nanjing Metro Operation Company Limited, China
    – SVKM’S NMIMS (Deemed to be University), India

    Event photos will be uploaded to Award website soon.


  4. Four U.S. organizations receive nation’s highest honor for performance excellence

    November 17, 2016 by BPIR.com Limited

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    Originally posted on NIST

    U.S. Commerce Secretary Penny Pritzker today named four organizations as the 2016 recipients of the Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for sustainable excellence through visionary leadership, organizational alignment, systemic improvement and innovation. This year’s recipients—two small businesses and two health care providers—represent four states, including the first awardee from Idaho; and feature four distinctly different operations, including the first winner ever from the long-term care and rehabilitation field and the first awardee from the textile industry since 1989.
    The 2016 Baldrige Award recipients-listed with their category-are:

    “This year’s honorees are trailblazers in innovation, small business, health care and sustainable textiles. Their visionary leadership is helping to power the economy and increase our ability to compete globally,” said Secretary Pritzker. “The Commerce Department proudly supports these four outstanding organizations for their unwavering commitment to performance excellence and their dedication to always reaching higher.”

    The Commerce Department’s National Institute of Standards and Technology (NIST) manages the Baldrige Award in cooperation with the private sector. An independent board of examiners recommended this year’s Baldrige Award recipients from a field of 34 applicants after evaluating them in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. An organization may compete for the award in one of six categories: manufacturing, service, small business, health care, education and nonprofit (including government agencies).

    “We are particularly excited about the diversity of the organizations being recognized this year,” said Robert Fangmeyer, director of the Baldrige Performance Excellence Program. “Like those before them, the 2016 honorees have created robust processes and cultures that focus on benefitting their customers, workforce and communities, and in doing so, have achieved outstanding operational and business results.”
    To date, more than 1,600 U.S. organizations have applied for the Baldrige Award, and there are more than 30 independent Baldrige-based state and regional award programs covering nearly all 50 states. Internationally, the program has served as a model for nearly 100 excellence programs. In addition, many organizations use the Baldrige framework for its improvement and innovation strategies without applying for any of these awards.

    During the period 2010-2014, more than 4 million copies of the Baldrige Criteria for Performance Excellence, the core of the Baldrige Framework, were distributed. Their widespread acceptance and use both nationally and globally has dramatically impacted all types of organizations.
    Take for example, these achievements by the 2016 Baldrige Award winners:

    • New employees at Don Chalmers Ford (DCF) are mentored by senior leaders and work with the general manager using the firm’s “How I Connect” guide that aligns each individual’s role to the company’s core values and to delivering the “DCF Experience.” This has helped increase the retention rate of sales consultants from 56.3 percent in 2011 to 71.4 percent in 2015, and increase gross profit by 13 percent for 2012-2015. Both marks are significantly higher than the national averages of 26 percent and 8.4 percent, respectively.
    • In support of its core value of “bettering the world around us,” Momentum Group was the first in its industry to offer a full textile product line of reduced environmental impact fabrics. In just over two decades, Momentum Group’s sales have grown more than 400 percent and have outperformed the industry for 19 years out of the 22 that the firm has been in business.
    • For seven consecutive years, Kindred Nursing and Rehabilitation Center—Mountain Valley has achieved a five-star quality rating—the highest possible—from the Centers for Medicare and Medicaid, a ranking designed to help potential residents, families and caregivers compare nursing homes. Less than one percent of 15,600 skilled nursing facilities nationwide received the five-star rating over that period of time.
    • Memorial Hermann Sugar Land Hospital ranks among the top 10 percent nationally for a number of performance metrics, including emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician order entry.

    The Baldrige judges also may recognize best practices in one or more of the Baldrige Criteria categories by organizations that are candidates for the award but are not selected as a recipient. This year, the judges have chosen six organizations for this honor (listed with the categories for which they are acknowledged):

    • City of Fort Collins, Fort Collins, Colorado—leadership
    • Kaiser Permanente San Diego, San Diego, California—leadership
    • Maury Regional Medical Center, Columbia, Tennessee—leadership
    • Duke University Hospital, Durham, North Carolina—leadership and strategy
    • Park Place Lexus of Texas, Plano, Texas—customers
    • Southern Management Corporation, Vienna, Virginia—workforce

    The 2016 Baldrige Award will be presented at an April 2017 ceremony during the Quest for Excellence conference in Baltimore, Md.
    The Baldrige Program raises awareness about the importance of performance excellence in driving the U.S. and global economy; provides organizational assessments, training, tools and criteria; educates leaders in businesses, schools, health care organizations, and government and nonprofit organizations; shares the best practices of national role models; and recognizes those role models with the Baldrige Award. The Baldrige Program is a public-private partnership managed by NIST and funded through user fees and the financial support of the Baldrige Foundation (link is external).

    The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since the first group was recognized in 1988, 113 awards have been presented to 106 organizations (including seven repeat recipients).


  5. 2016 Canada Awards for Excellence Recipients

    October 25, 2016 by BPIR.com Limited

    CAE_Logo

    Originally posted on Excellence Canada

    Excellence Canada is pleased to announce that, at the 32nd anniversary of the Canada Awards for Excellence, 22 Canadian organizations will be receiving the Canada Awards for Excellence for outstanding performance in award categories that include: Excellence, Innovation & Wellness; Quality; Healthy Workplace®; and Mental Health at Work®.

    The Patron of the Canada Awards for Excellence program is His Excellency, the Right Honourable David Johnston, C.C., C.M.M., C.O.M., C.D., Governor General of Canada.

    Excellence Canada’s mission is to help organizations in all sectors become the best-in-class by implementing standards of excellence. Excellence Canada is a not-for-profit organization that certifies and recognizes organizations that embody these attributes: they are customer focused, competitive, economically and environmentally sustainable, are good corporate citizens and actively pursue strategies to improve the mental and physical health and safety of their employees to create a healthy workplace culture that attracts and retains the best people.

    The Canada Awards for Excellence is an annual awards program that recognizes outstanding achievements by organizations in the private, public, and not-for-profit sectors, from coast-to-coast across Canada.

    Shirlee Sharkey, Chair of Excellence Canada, stated: “We are so very proud to bestow Canada Awards for Excellence upon this year’s remarkable recipients. Our award recipients are role models of excellence in the areas of leadership, governance, strategy, planning, customer experience, employee engagement, innovation, and wellness. We applaud their outstanding achievements.”

    Allan Ebedes, President and CEO of Excellence Canada, commented: “Over the past 32 years we have recognized over 600 outstanding organizations for meeting the highest standards of quality, excellence, innovation, and healthy workplaces. This year we are delighted to be recognising another 22 outstanding organizations with a Canada Awards for Excellence. We are also honoured to be presenting Special Recognition of Achievement Awards to three distinguished Canadians: Margaret Trudeau for her advocacy work in mental health; Richard McLaren OC, for his pivotal work on anti-doping and ethics in sport; Christine Day for her business and entrepreneurial successes.”

    Order of Excellence: Quality

    • Information Technology Services (ITS), Toronto Transit Commission (TTC) – Toronto, Ontario

    Order of Excellence: Excellence Innovation and Wellness

    • Ceridian Canada – Markham, Ontario

    Excellence for the Excellence, Innovation and Wellness

    Gold Award Recipients

    • British Columbia Pension Corporation – Victoria, British Columbia
    • Calian – Ottawa, Ontario
    • Canadian Forces Housing Agency, Department of National Defence – Ottawa, Ontario
    • Property Valuation Services Corporation – Dartmouth, Nova Scotia
    • Real Estate Board of Greater Vancouver – Vancouver, British Columbia
    • The Canadian Real Estate Association – Ottawa, Ontario

    Silver Award Recipients

    • The Office of the President, University of Waterloo – Waterloo, Ontario

    Mental Health at Work
    Silver Award Recipient

    • Manulife – Kitchener-Waterloo, Ontario

    Healthy Workplace Award
    Gold Award Recipient

    • Lassonde Industries Inc. and A. Lassonde Inc. – Rougemont, Quebec
    • Soprema – Drummondville, Quebec

    Silver Award Recipients

    • Groupe AFFI Logistique – Boucherville, Quebec
    • Manulife – Kitchener-Waterloo, Ontario
    • Valacta – Sainte-Anne-de Bellevue, Quebec
    • Workplace Safety North – North Bay, Ontario

    Quality and Project Award
    Gold Award Recipients

    • Acadian Seaplants Limited, Dartmouth, Nova Scotia
    • Distech Controls Inc., Brossard, Quebec

    Silver Award Recipients

    • Société de transport de Laval, Laval, Quebec

    Bronze Award Recipients

    • Conceptromec Inc., Magog, Quebec
    • Lafontaine, Lévis, Quebec
    • Résidence Wales Home, Cleveland, Québec