1. Winners of Abu Dhabi excellence awards honoured

    February 4, 2018 by ahmed
    Abu Dhabi Excellence Award 2017 winners with Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council

    Abu Dhabi Excellence Award 2017 winners with Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council

    Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council, honoured the top federal entities and employees who received the Abu Dhabi Award for Excellence in Government Performance, on Wednesday.The award ceremony, held at Emirates Palace, saw hundreds of government officials, ministers, officers from the UAE Armed Forces and the Abu Dhabi Police, as well as the nominees, eager to see which federal entities won the prestigious awards.

    The fifth Abu Dhabi Award for Excellence in Government Performance, which is held under the patronage of His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, had a total of 52 government authorities competing for the 12 institutional awards.

    A total of 110 employees and 42 director-generals also competed for the 12 Executive Council Chairman Medals. Abu Dhabi Ports received four awards on Wednesday, coming in first with the most number of titles. It also won the grandest institutional award for the ‘Out-standing Entity on Abu Dhabi Government Level.’

    The Abu Dhabi Health Services Company (Seha), received three awards – Award for Excellence in Innovation, Award for Excellence in Organisational Enablers, as well as the Award for Excellence in Digital Government.Dr Matar Al Darmaki, CEO of Seha, told Khaleej Times that receiving the awards will encourage entities to work harder and strive for excellence. “We are honoured to win three awards today, as well as the chairman medal. These awards encourage the company to work hard and to move forward, in order to achieve greater goals.”

    Dr Al Darmaki pointed out that the awards also encourage the entity to increase its customer satisfaction and improve the performance, both financially and operationally. “I would like to thank the government of Abu Dhabi for their encouragement and giving us the chance to be part of this award,” added the Seha CEO.

    The Abu Dhabi Exhibition Centre (Adnec), Statistics Centre Abu Dhabi (SCAD) and the Abu Dhabi Housing Authority (ADHA), were also among the federal entities who received the institutional awards.

    Suhaila Al Munthari, who received the ‘Chairman Executive Council Medal: Distinguished Administrative Employee,’ said winning the award will motivate her to achieve higher goals in her career.

    “It is really an honour for me to win this award.”

    “The award will allow me to always try to do a better job and fulfil my purpose in my career,” added the 30-year-old, who works in the Department of Culture and Tourism Authority.

    Saeed Al Kaabi, the Director of the fifth Abu Dhabi Award for Excellence in Government Performance, explained how the award works as a mechanism to support the culture of institutional excellence.

    “These are the key awards in the Abu Dhabi government that honour the high-performance entities working towards excellence in leadership in their core business and in their institutional core support area.”

    “The awards are critical, because they motivate different government entities towards high performance, which in return, will be reflected on the community and the people of UAE, and in specifically in Abu Dhabi,” he added.


  2. Baldrige Award Winners 2017

    November 17, 2017 by ahmed

    Baldrige_Winners_2017

    Originally posted on Commerce.gov

    U.S. Commerce Secretary Wilbur Ross named two small businesses, one city government, and two health care organizations as the 2017 recipients of the Malcolm Baldrige National Quality Award. Celebrating its 30th anniversary this year, the Baldrige Award is a Presidential-level honor, recognizing exemplary practices among American organizations and businesses including an unceasing drive for radical innovation, thoughtful leadership, and administrative improvement. This year’s awardees are proven success stories, providing a rubric for other businesses across the country to follow.

    “This program is about much more than recognizing successful organizations or winning a single award,” said Secretary of Commerce Wilbur Ross. “The organizations which are given the Baldrige Award embody the competitive spirit which drives the American economy forward.”

    The 2017 honorees are located in five different states, including the first Baldrige Award winner from Hawaii, a repeat winner from Alaska, and the first utility company to win the award.

    The 2017 Baldrige Award recipients-listed with their category-are:

    • Bristol Tennessee Essential Services, Bristol, TN, small business sector
    • Stellar Solutions, Palo Alto, CA, small business sector
    • City of Fort Collins, Fort Collins, CO, nonprofit sector
    • Castle Medical Center, Kailua, HI, health care sector
    • Southcentral Foundation, Anchorage, AK, health care sector

    “When companies implement the ground-tested Baldrige approach, they create organizations that employees and customers love, that continually improve, and that produce innovative and outstanding results,” continued Secretary Ross.

    The Commerce Department’s National Institute of Standards and Technology (NIST) manages the Baldrige Award in cooperation with the private sector. An independent board of examiners recommended this year’s Baldrige Award recipients from a field of 24 applicants after evaluating them in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. An organization may compete for the award in one of six categories: manufacturing, service, small business, health care, education and nonprofit (including government agencies).

    “This year’s honorees demonstrate clearly that organizations of all kinds can achieve sustainable high performance,” said Robert Fangmeyer, director of the Baldrige Performance Excellence Program. “The missions for these organizations are dramatically different, but they share a laser focus on doing the right things for their customers, employees and communities using the Baldrige framework. The payoff is great operational and business results.”

    To date, nearly 1,700 U.S. organizations have applied for the Baldrige Award, and there are more than 30 independent Baldrige-based state and regional award programs covering nearly all 50 states. Internationally, there are nearly 80 programs based in whole, or in part, on the Baldrige Program. In addition, many organizations use the Baldrige framework as a leadership and management guide to drive improvement and innovation strategies without applying for any of these awards.

    Over the years, millions of copies of the Baldrige Criteria for Performance Excellence, the core of the Baldrige framework, have been distributed or downloaded. This widespread acceptance and use both nationally and globally has dramatically impacted all types of organizations.

    For example, below are achievements by the 2017 Baldrige Award winners.

    • The City of Fort Collins’ has a “Aaa” credit rating and ranks in the top 10 percent of cities nationally as a place to live and work, and for quality of culture and recreation, job opportunities, air quality and attractiveness. It ranks in the top 1 percent for drinking water quality and emergency preparedness.
    • Bristol Tennessee Essential Services is an electricity and fiber services utility company that serves 33,000 customers with only 68 employees. It offers the fastest internet available in the United States at 10 Gigabits per second, has implemented efficiencies that saved its customers approximately $70 million over the last 40 years, and has customer satisfaction levels approaching 100 percent on many products and performance measures.
    • Stellar Solutions is a woman-owned small business specializing in technical expertise and management of aerospace programs with a vision of helping every employee achieve their dream job. Stellar’s revenue has grown from a rate of 1.18 percent in 2013 to 6.81 percent in 2016, and from 2013 to 2016, 100 percent of customers say they would recommend the company to others. In addition to its core services, the company operates a humanitarian R&D program called QuakeFinder focused on the goal of developing technology and methods to forecast earthquakes worldwide.
    • Southcentral Foundation won its first Baldrige Award in 2011. It is a nonprofit, health care organization owned, managed, and driven by Alaskan Native “customers-owners” who live within a 107,000-square-mile area, including 55 villages reachable only by plane. Its unique health care delivery system combining mind, body and cultural measures of wellness produces 90th-percentile rankings for screenings such as diabetes, cardiovascular health and cervical cancer, as well as numerous other health care outcomes and quality measures.
    • Castle Medical Center is a 160-bed acute care facility and community hospital system on the Hawaiian island of O’ahu. Between 2014 and 2016, it improved performance by 12 percent on composite measures of safety, evidence-based care and mortality related to its clinical care processes. The health care organization ranks in the top 10 percent for disease prevention and treatment programs.

    The Baldrige judges also may recognize applicants’ best practices in one or more of the Baldrige Criteria categories by organizations that are candidates for the award but are not selected as winners.

    This year, the judges have chosen four organizations for this honor (listed with the categories for which they are acknowledged):

    • Donor Alliance, Denver, CO, Measurement, Analysis and Knowledge Management (category 4) and Operations (category 6)
    • Howard Community College, Columbia, MD, Customers (category 3) and Operations (category 6)
    • Methodist Healthcare System of San Antonio, TX, Leadership (category 1) and Strategy (category 2)
    • Tri County Tech, Bartlesville, OK, Leadership (category 1) and Workforce (category 5)

    The 2017 Baldrige Awards will be presented at an April 2018 ceremony during the Baldrige Program’s 30th annual Quest for Excellence® conference, which will be held in Baltimore, MD.

    The Baldrige Program raises awareness about the importance of performance excellence in driving the U.S. and global economies; provides organizational assessments, training, tools and criteria; educates leaders in businesses, schools, health care organizations and government and nonprofit organizations; shares the best practices of national role models; and recognizes those role models with the Baldrige Award. The Baldrige Program is a public-private partnership managed by NIST and funded in part through user fees, with some support from the Baldrige Foundation.

    The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since the first group was recognized in 1988, 118 awards have been presented to 110 organizations (including eight repeat winners).


  3. Singapore Quality Award Winners 2017

    November 6, 2017 by ahmed

    SQA2017

    Three organisations – two local food companies and a provider of utility services – win this year’s Business Excellence Awards for the first time. The other three winners are two government agencies and a local eco-friendly industrial packaging solutions provider.

    Singapore Quality Award (SQA)
    Defence Science and Technology Agency – introduction video clip
    Ministry of Manpower – introduction video clip
    Neo Group Limited (Catering) – introduction video clip
    Select Group Pte Ltd – introduction video clip
    SP Services Ltd – introduction video clip

    Innovation Excellence Award (IEA)
    Greenpac (S) Pte Ltd – introduction video clip

    First-time winners, Neo Group (Catering), Select Group and SP Services join the ranks of DSTA, MOM and Greenpac who are past recipients of various BE Awards. To date, there are 112 BE Award winners, who have attained superior performance and demonstrated commitment in harnessing innovation, developing people and delivering excellent service, since the inception of the BE initiative in 1994. The BE Awards are conferred by the Singapore Quality Award (SQA) Governing Council and administered by SPRING Singapore.

    A critical enabler to build capabilities and capture new market opportunities
    The BE framework was streamlined last year to keep pace with evolving management and technological trends. Organisations have to pursue the Singapore Quality Class (SQC) as a foundation before deepening niche capabilities in Innovation, People and Service. The refreshed framework serves to maintain its relevance and value as a holistic tool for organisations of different growth stages to establish strong business fundamentals and capitalise on new opportunities.

    The SQC certification is an endorsement of a company’s robust management capabilities and commitment to delivering value to its stakeholders. The unified branding under SQC serves as a trust mark of quality and excellence for Singapore-based organisations, boosting their competitiveness in domestic and global markets. To date, more than 1,800 organisations are on the BE journey.

    “In the face of a fast-changing global economic landscape, business excellence has become more crucial for organisations now than before. To help them navigate through these changes, the independent validation process that organisations go through using the BE framework provides them with an external perspective – enabling them to assess where they stand in relation to their local and overseas counterparts, and identify the gaps that need to be filled in order to achieve sustainable growth,” said Professor Cham Tao Soon, Chairman, SQA Governing Council.

    “The assurance of quality that BE provides of a business’ products and services, as well as soundness of its management practices are important for Singapore companies looking to seize growth opportunities locally and overseas. Organisations should leverage the BE initiative to fine-tune their management systems and develop capabilities to be better positioned to scale, grow and compete,” said Mr Poon Hong Yuen, Chief Executive, SPRING Singapore.


  4. EFQM Excellence Award winners 2017 and 14 new success stories

    November 4, 2017 by ahmed

    EFQM_logo

    EFQM Award winners 2017

    In the pursuit for excellence 2017 was a very challenging year for many organisations around the world. Business excellence awards are the most prestigious awards any organisation can achieve, it recognises organisations which have demonstrated excellence in all areas of operation. Below are the EFQM business excellence award winners of 2017.

    • EFQM Excellence Award Winner
      • Dubai Electricity and Water Authority (DEWA)
      • Glasgow Housing Association
      • Robert Bosch GMBH
    • EFQM Global Excellence Prize Winner in Harnessing Creativity & Innovation
      • Bosch Car Multimedia Portugal
    • EFQM Global Excellence Prize Winner in Adding Value for Customers, Developing Organisational Capabilities & Leading with Vision, Inspiration & Integrity
      • Bosch Rodes Plant
    • EFQM Global Excellence Prize Winner in Leading With Vision, Inspiration & Integrity & Succeeding Through the Talent Of People
      • Geriatric Health Centres of the City of Graz (GGZ)
    • EFQM Global Excellence Prize Winner in Adding Value for Customers
      • Hospital Universitario Infanta Elena (HUIE)
      • Sanitas Hospitals
      • Tarsus Belediyes
    • EFQM Global Excellence Award Highly Commended
      • Mando Corporation Poland
      • West Lothian Council

    Download the full recognition book in PDF

    14 Success story of EFQM award winners
    Discover the success stories that made those organisations recognised at various EFQM levels of Excellence.


  5. The 11th International Benchmarking Conference

    October 1, 2017 by ahmed

    BPC02

    The 11th International Benchmarking Conference (combined with the APQO’s International Quality Conference), Okada Manila, Metro Manila, Philippines, 22-25th October, 2017.

    The event will take place in the recently opened Okada Resorts World, One main topic will be benchmarking in the context of digitalization. Other topics are Evolution of Benchmarking, Future Manufacturing in a Digital World, Benchmarking to Drive Sustainability.

    For details please see the conference homepage. We are looking forward to see you there!