1. 6th Global Benchmarking Award – Call for entries

    May 20, 2018 by ahmed

    GBN

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry application please visit http://www.globalbenchmarkingaward.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The winner of the Global Benchmarking Award in 2016 was Al Jazeera Catering International (UAE). In 2015 the winner was The Medical City, (Philippines) and in 2014 the winner was OCBC Bank (Singapore). For videos on these award winning organisations click here.


    Add the Congress to your calendar


  2. 6th International Best Practice Competition – Call for entries

    May 15, 2018 by ahmed

    BPC01

    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018. Last year there were 45 entries with 26 qualifying to the Competition Event.

    The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition

    The winner of the International Best Practice Competition in 2017 was Bharat Petroleum Corporation Limited (Mumbai Refinery), India with a best practice titled ‘Employee Health Management System’. In 2015 the winners were Al Jazeera International Catering LLC, UAE with a best practice titled ‘Our Planet – Our Responsibility’. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled ‘Cultural Sensitivity Gives Birth to a Maternity Care’. For the full list of winners and their presentation videos click here.

    Winners 2017 - Dr Vandana Shinde and Pushpalatha Ravi, Bharat Petroleum Corporation Limited with judges

    Winners 2017 – Dr Vandana Shinde and Pushpalatha Ravi, Bharat Petroleum Corporation Limited with judges


    Add the Congress to your calendar


  3. Reserve these dates – The Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE

    March 1, 2018 by ahmed

    Abu Dhabi 2018

    Posted by Dr Robin Mann, CEO, COER Limited and BPIR.com

    Start planning now to attend the Global Organisational Excellence Congress

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.

    The Congress brings together:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    With a theme of “The road towards excellence in organisational performance & nation building” the Congress will explore what is excellence in today’s fast paced and ever changing business world and how organisations and nations can move towards, achieve and sustain excellence.

    This won’t be an ordinary conference – it will be extraordinary – encouraging considerable networking and sharing of best practices. Competitions such as the ACE Team Awards Competition, Global Benchmarking Awards, International Best Practice Competition and Organisation-wide Innovation Award provide opportunities for organisations to showcase their best practices and learn from each other.

    The Asian Pacific Quality Organisation and Global Benchmarking Network represent more than 40 countries worldwide and bring with them a wealth of experience and knowledge on how quality is a building block for excellence and how benchmarking through the search and adoption of best practices leads to excellence.

    It is appropriate that the Congress is held in Abu Dhabi, United Arab Emirates. The UAE has invested heavily in learning about and applying excellence both in the private and public sector. Excellence models such as EFQM Excellence Model and the 4th Generation of Excellence Model are used extensively for assessing excellence and guiding improvement initiatives. This has led to dramatic improvements in the business environment and society as a whole with the UAE becoming one of the most favoured destinations for business and tourism in the world. The Congress will support the UAE on its journey to excellence whilst showcasing its significant achievements and leadership in many areas to the rest of the world.

    Within the next month a website on the Congress will be up and running. In the meantime if you have any questions on the conference please email me, Dr Robin Mann at congress@coer.org.nz.

    COER are a co-organiser of the Congress, along with ADICOE from the Abu Dhabi Chamber of Commerce.

    Also, you can view here a short video that I made for an UAE audience where I announced the Congress. The video will give you an insight into the magnitude of the event.


  4. A car dealership that helps other organisations run better

    February 25, 2018 by ahmed

    don-chalmers-ford-dealership

    Originally posted on Blogrige by Christine Schaefer

    How did a car dealership in New Mexico earn America’s most prestigious award for business excellence? The last time we interviewed Lee Butler of Don Chalmers Ford (DCF), he described the company’s methods for ensuring ethical behavior, among other exceptional practices that helped the small business earn the Baldrige Award in 2016. DCF continues today to demonstrate the commitment of its founder, Don Chalmer, to “customers, quality, and community.” Beyond its business of selling cars, the national role model helps organizations in other states and other sectors improve and excel, too. To that end, at the Baldrige Program’s annual Quest for Excellence® conference in April, Butler will lead the session “Driving Forward with Systematic Leadership.” In a recent exchange (captured below), Butler described his upcoming presentation and his perspective on the Baldrige framework.

    Please briefly describe what attendees will learn at your conference session.

    We will focus on sharing our journey to performance excellence. This will include sharing our systematic approach to leadership while building a truck in the process to make it more fun. Attendees will learn the importance of persistence and [DCF’s] slow and steady approach.

    What are some examples of how you’ve seen organizations (or your own Baldrige Award-winning organization) benefit from this concept?

    We have benefited due to the systems perspective of our business and the processes that support those systems. We lost our owner Don Chalmers to cancer on Easter of 2014; in 2016, we won the Baldrige Award. This [demonstrates] the value of being systems-focused as an organization so that when someone like Don is no longer with us, the vision, values, and systems are in place so that the dealership is sustainable through mature systems [that are] not people-dependent.

    What are your top tips for introducing or sustaining use of the Baldrige Excellence Framework (including the Criteria for Performance Excellence) to promote an organization’s success?

    1. Get leadership commitment. If you are doing a Baldrige assessment for the award and that’s all your organization’s leadership wants, two things will happen: (1) you won’t make improvement a core approach to your business, and (2) you won’t win the award.
    2. Start with documenting a critical business system per Criteria category each year. Develop the key results to ensure that the system is meeting its intended purpose. I would start with the leadership system from category 1, and then document five more systems, like strategic planning, customer engagement, performance measurement, workforce engagement, and work process improvement. Then I’d do six more the next year. After five years, you should have most of your critical business systems documented, with the corresponding results.
    3. Get frontline employees involved early in the process. I would label it “our business model for performance excellence” and “the way we do business.” I would not label it “Baldrige.” That makes it seem like something new; yet you’re really just documenting what you already do and improving it.

    What is your “elevator pitch” about the Baldrige framework and/or assessment approach? In other words, what do you say to a group of senior leaders who are unfamiliar with the Baldrige framework if you have just a few minutes to tell them something about it?

    I say, “I’m sure you would NOT want to improve employee satisfaction, customers satisfaction, and your bottom line. I’m guessing you are accomplishing all of your goals, and all employees are meeting theirs.”

    “But if they are not, wouldn’t you want to have the approach to get better? Have I got a gift for you: the Baldrige Excellence Framework. We use it, and we have obtained benchmarks levels of customer and employee satisfaction.”

    Similarly, what do you say to business students about the Baldrige framework?

    If you have learned a lot of great theories on how to manage a business, and if you would like a real tool to help make your career soar and make you more marketable on your resume, become a Baldrige examiner. This will provide you master’s degree-level experience that will teach you more than any business book can.

    When did you first hear about the Baldrige framework?

    In 1993 while [I was working] at Honeywell, the corporation decided to use the Baldrige Criteria to help its operating units become more effective. We wrote our first Baldrige Award application that year and then applied at the state level through Quality New Mexico [a state-level, Baldrige-based award program. I’ve never looked back.

    Are there ways you’ve applied in your personal life what you’ve learned from using the Baldrige framework in your work?

    This learning makes you think differently and realize how many opportunities there are to develop approaches to improve stakeholder satisfaction and engagement. When I interact with companies and businesses in my life beyond DCF, I have to be careful—for example, when I get bad service as a customer—not to say, “Haven’t you read the Baldrige Criteria?”

    Also, I did try to develop a family mission statement once and failed miserably.

    As a Baldrige Award recipient committed to sharing best practices with others, your organization gets inquiries from others striving for improvement. Would you please tell us about some of those?

    We have had people from Chicago, New Zealand, Texas, and Arizona visit us to hear our story. We also received a call from a water utility in Virginia who is using the Baldrige framework, and we are assisting them on their journey through our consulting branch.


  5. Winners of Abu Dhabi excellence awards honoured

    February 4, 2018 by ahmed
    Abu Dhabi Excellence Award 2017 winners with Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council

    Abu Dhabi Excellence Award 2017 winners with Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council

    Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council, honoured the top federal entities and employees who received the Abu Dhabi Award for Excellence in Government Performance, on Wednesday.The award ceremony, held at Emirates Palace, saw hundreds of government officials, ministers, officers from the UAE Armed Forces and the Abu Dhabi Police, as well as the nominees, eager to see which federal entities won the prestigious awards.

    The fifth Abu Dhabi Award for Excellence in Government Performance, which is held under the patronage of His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, had a total of 52 government authorities competing for the 12 institutional awards.

    A total of 110 employees and 42 director-generals also competed for the 12 Executive Council Chairman Medals. Abu Dhabi Ports received four awards on Wednesday, coming in first with the most number of titles. It also won the grandest institutional award for the ‘Out-standing Entity on Abu Dhabi Government Level.’

    The Abu Dhabi Health Services Company (Seha), received three awards – Award for Excellence in Innovation, Award for Excellence in Organisational Enablers, as well as the Award for Excellence in Digital Government.Dr Matar Al Darmaki, CEO of Seha, told Khaleej Times that receiving the awards will encourage entities to work harder and strive for excellence. “We are honoured to win three awards today, as well as the chairman medal. These awards encourage the company to work hard and to move forward, in order to achieve greater goals.”

    Dr Al Darmaki pointed out that the awards also encourage the entity to increase its customer satisfaction and improve the performance, both financially and operationally. “I would like to thank the government of Abu Dhabi for their encouragement and giving us the chance to be part of this award,” added the Seha CEO.

    The Abu Dhabi Exhibition Centre (Adnec), Statistics Centre Abu Dhabi (SCAD) and the Abu Dhabi Housing Authority (ADHA), were also among the federal entities who received the institutional awards.

    Suhaila Al Munthari, who received the ‘Chairman Executive Council Medal: Distinguished Administrative Employee,’ said winning the award will motivate her to achieve higher goals in her career.

    “It is really an honour for me to win this award.”

    “The award will allow me to always try to do a better job and fulfil my purpose in my career,” added the 30-year-old, who works in the Department of Culture and Tourism Authority.

    Saeed Al Kaabi, the Director of the fifth Abu Dhabi Award for Excellence in Government Performance, explained how the award works as a mechanism to support the culture of institutional excellence.

    “These are the key awards in the Abu Dhabi government that honour the high-performance entities working towards excellence in leadership in their core business and in their institutional core support area.”

    “The awards are critical, because they motivate different government entities towards high performance, which in return, will be reflected on the community and the people of UAE, and in specifically in Abu Dhabi,” he added.