1. Dubai Customs Wins the 2nd Organisation-Wide Innovation Award

    December 15, 2018 by BPIR.com Limited

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    The 2nd Organisation-Wide Innovation Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research (COER), Asia Pacific Quality Organisation and the Global Benchmarking Network.

    Six organisations qualified for the final of the Organisation-Wide Innovation award.

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    The winner, Dubai Customs, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    Winner:

    • Dubai Customs, UAE, Dubai Customs Organisation-wide innovation approach

     

    Runners-up of equal standing:

    • Abu Dhabi Health Services Company (SEHA), UAE, SEHA Organisation-wide innovation approach
    • Securities and Commodities Authority (SCA), UAE, Securities and Commodities Authority Organisation-wide innovation approach
    • Sport Star Academy, Australia, Sport Star Academy Organisation-wide innovation approach
    • United Overseas Bank, Singapore, UOB Organisation-wide innovation approach,
    • Dubai Municipality, UAE, Dubai Municipality Organisation-wide innovation approach

     

    The final was judged by:

     

    • Dr H. James Harrington, Business Performance & Quality Author & Consultant, United States
    • Professor Tony Bendall, Chairman Anti-Fragility Academy, UK
    • Brett Trusko, President and CEO International Association of Innovation Professionals, United States
    • Gianluca Mulé, Chief Operating Officer, EFQM, Belgium

    The 2nd Organisation-Wide Innovation Award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The Organisation-wide Innovation Award was founded by the Centre for Organisational Excellence Research, the developers of the Business Performance Improvement Resource. Videos of the six finalist presentations will be on the BPIR.com soon, sign up to the BPIR newsletter to receive updates.


  2. Road and Transport Authority (Dubai, UAE) Wins the 6th Global Benchmarking Award

    by BPIR.com Limited

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    The Global Benchmarking Network’s 6th Global Benchmarking Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the GBN.

    Six organisations qualified for the final of the Global Benchmarking Award.

    The winner, Road and Transport Authority, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    The winner, Road and Transport Authority, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    Winner:

    • Road and Transport Authority, UAE, Road and Transport Authority – Our Benchmarking Approach

     

    Runners-up of equal standing:

    • Dubai Courts, UAE, Dubai Courts – Our Benchmarking Approach
    • Yanbu Refinery Department, Saudi Aramco, Saudi Arabia, Saudi Aramco – Our Benchmarking Approach
    • Dubai Police, UAE, Dubai Police – Our Benchmarking Approach
    • Bahrain Polytechnic, Bahrain, Bahrain Polytechnic – Our Benchmarking Approach, Bahrain Polytechnic, Bahrain
    • Dubai Electricity and Water Authority, UAE, Dubai Electricity Water Authority – Our Benchmarking Approach, Dubai Electricity and Water Authority (DEWA), UAE

    The judging panel consisted of:

    • Suresh Lulla, Director Membership Retention GBN & Director BestPrax Club, India
    • Jan-Patrick Cap, GBN Secretary, Global Benchmarking Network, Germany
    • Dawn Ringrose, Director Business Development GBN, Global Benchmarking Network, Canada
    • Jan Gallagher, Competitiveness Benchmarking Facilitator, Enterprise Ireland, Ireland.
    • Tonnis van Dam, Director, Compare 2 Compete, Netherlands
    • Terry Pilcher, CEO, BCS Management Services Limited, UK

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate. The award encourages organisations to share how benchmarking (comparing and learning from others) is an integral part of their improvement and innovation drive.

    The GBN’s Global Benchmarking Award was designed by Benchmarking Partnerships (Australia), BestPrax Club (India) and COER (New Zealand) on behalf of the GBN. It was first trialled in India in 2010 and first awarded in New Zealand in December, 2012. COER organises the Global Benchmarking Award each year on behalf of the GBN.

    Videos of the six finalist presentations will be on the BPIR.com soon, sign up to the BPIR newsletter to receive updates.


  3. Baldrige Award Winners 2018

    November 16, 2018 by BPIR.com Limited

    Originally posted on NIST

    Washington, D.C.—The U.S. Department of Commerce announced today that the 2018 Malcolm Baldrige National Quality Award will be given to two educational institutions, an organ donor group, a hospital and a project management firm. A presidential-level honor, the award recognizes exemplary U.S. organizations and businesses that demonstrate an unceasing drive for radical innovation, thoughtful leadership, and administrative improvement.

    “These awardees are inspiring in so many ways,” said Under Secretary of Commerce for Standards and Technology and National Institute of Standards and Technology (NIST) Director Walter G. Copan. “Each honoree strengthens our economy through its organizational excellence and positive impacts for its customers, students, patients and employees. They exemplify the American spirit in action and are role models for success in business and commerce.”

    The 2018 honorees are as follows:

    • Alamo Colleges District, San Antonio, Texas (education)
    • Donor Alliance, Denver, Colorado (nonprofit)
    • Integrated Project Management Company, Inc., Burr Ridge, Illinois (small business)
    • Memorial Hospital and Health Care Center, Jasper, Indiana (health care)
    • Tri County Tech, Bartlesville, Oklahoma (education)

    NIST manages the Baldrige Award in cooperation with the private sector. An independent panel of judges reviewed the evaluations performed by the board of examiners and recommended this year’s Baldrige Award recipients from a field of 27 finalist applicants, each of whom had prequalified by winning a Baldrige-based performance excellence award at the state or regional level.

    “We are very pleased to honor these five outstanding organizations with this presidential award,” said Copan. “Using the proven Baldrige framework, each organization charts its own course to achieve verified performance excellence, and as a result we all benefit through economic growth and U.S. leadership.”

    The 2018 Baldrige Awards will be presented at a ceremony on April 7, 2019, during the Baldrige Program’s 31st annual Quest for Excellence® conference, which will be held in National Harbor, Maryland.

    The expert Baldrige judges evaluate organizations in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. An organization may compete for the award in one of six categories: manufacturing, service, small business, health care, education and nonprofit (including government agencies).

    Since 1987, the Baldrige Award has been the highest recognition for performance excellence in the nation. There are now more than 30 independent Baldrige-based state, regional, and sector award programs covering nearly all 50 states. Internationally, there are nearly 80 programs based in whole, or in part, on the Baldrige Program. In addition, many organizations use the Baldrige framework as a leadership and management guide to drive improvement and innovation strategies. The Baldrige framework is reviewed and updated regularly to reflect best practices in organizational leadership and performance across key organizational categories that drive the U.S. economy and enhance our quality of life.

    Over the years, millions of copies of the Baldrige Criteria for Performance Excellence, the core of the Baldrige framework, have been distributed or downloaded. This widespread acceptance and use both nationally and globally have dramatically impacted all types of organizations.

    Below is a sample of the achievements of the 2018 Baldrige Award winners.

    The Alamo Colleges District (ACD)
    ACD is the largest institution of higher learning in South Texas, serving over 100,000 students enrolled in for-credit, continuing education and workforce courses every year. Students can earn associate degrees and can also transfer to four-year universities. ACD holds a rare AAA bond rating, based on the strength of its financial policies for managing debt and evolving sources of revenue. Simultaneously, ACD students’ four-year graduation rate has increased 150 percent since 2009, and students have given the institution’s advisor program a 94 percent effectiveness rating.

    Donor Alliance (DA)
    DA’s mission is to save lives through organ and tissue donation and transplantation. Covering the third largest physical area of any organ donation and transplant support network in the nation, DA has increased its organ donations steadily over the past five years. DA’s results, including some of the nation’s highest donor designation rates, directly translate to more lives saved and healed through transplantation. Donor families, as well as transplant center and tissue processor customers, gave DA a 100 percent satisfaction rating. At the same time, DA has increased its revenues and realized organ donor cost savings between 63 and 73 percent.

    Integrated Project Management Company, Inc. (IPM)
    IPM is a privately held business consulting company, providing leadership to transform strategies and solutions into sustainable results. While growing its revenue more than 60 percent since 2013, IPM achieved a 99 percent customer satisfaction rating from 2015 to 2017, and 94 percent of its employees rated it a “great place to work.”

    Memorial Hospital and Health Care Center (MHHCC)
    MHHCC provides inpatient and outpatient care through an acute care community hospital and 32 outpatient primary and specialty care clinics and medical practices, providing medical care for 6,600 inpatients and 254,000 outpatients through 29,000 emergency department visits annually. MHHCC has received an “A” in hospital safety since 2016. MHHCC has also received a Centers for Medicare and Medicaid Services (CMS) five-star rating for overall quality of inpatient care since the ratings were released.

    Tri County Tech (TCT)
    One of 29 public technology centers in the Oklahoma Career and Technical Education System, TCT serves the residents of three counties and has a vision of inspiring success through life-changing learning experiences. With a goal that no student should be denied an education due to inability to pay, TCT provides scholarships and funding for student expenses such as medication, gasoline, clothing and food. TCT has sustained top 25 percent national rankings for student completion/retention and placement for eight fiscal years. The institution also increased graduate wages to well above the national average while growing its own revenues 16 percent since 2009—without federal funding and despite a sizable reduction in state funding.

    Best-Practice Awards
    The Baldrige judges also may recognize best practices in one or more of the Baldrige Criteria categories by organizations that are candidates for the award but are not selected as winners. This year, the judges have chosen two organizations for this honor (listed with the categories for which they are acknowledged):

    Howard Community College in Columbia, Maryland, is recognized for its role-model practices in leadership.

    Mary Greeley Medical Center in Ames, Iowa, is recognized for its role-model practices related to its patients and other customers.

    The Baldrige Program raises awareness about the importance of performance excellence in driving the U.S. and global economies; provides organizational assessments, training, tools and criteria; educates leaders in businesses, schools, health care organizations and government and nonprofit organizations; shares the best practices of national role models; and recognizes those role models with the Baldrige Award. The Baldrige Program is a public-private partnership managed by NIST and funded in part through user fees and support from the Baldrige Foundation.

    The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since the first group was recognized in 1988, 123 awards have been presented to 115 organizations (including eight repeat winners).


  4. Last chance to participate in Int. Best Practice/Excellence Awards – Closes 9 Nov.

    October 28, 2018 by BPIR.com Limited

    The Global Organisational Excellence Congress brings together a number of prestigious international conferences/awards into one major event. The Congress is being hosted by the Abu Dhabi Chamber of Commerce & Industry and will be held in Jumeirah at Etihad Towers Hotel, Abu Dhabi, 10-12 December 2018.

    The Final Call for applications to three international awards closes on 9th of November 2018. These award events provide you with an opportunity to give a presentation at the Congress on your organisation’s practices, network with other like-minded improvement-driven professionals, and achieve recognition for your excellent work!

    • 6th International Best Practice Competition: The Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. To submit your entry please download an entry form.
    • 2nd Organisation-wide Innovation Award: This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry please download an entry form.
    • 6th Global Benchmarking Awards: To recognise those organisations that have integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate. To submit your entry please download an entry form.

    Have a think about what your organisation does well and submit an entry by the 9th of November 2018.

    Other awards being hosted at the Congress include the APQO’s ACE Teams Award Competition and the Global Performance Excellence Award – refer to these links for their application schedule.

    Join the Global Organisational Excellence Congress Linked-In group

     


  5. EFQM Excellence Award Winners 2018

    October 25, 2018 by BPIR.com Limited

    In the pursuit for excellence 2018 was a very challenging year for many organisations around the world. Business excellence awards are the most prestigious awards any organisation can achieve, it recognises organisations which have demonstrated excellence in all areas of operation. Below are the EFQM business excellence award winners of 2018.

    The EFQM Global Excellence Award to Infineon Technologies Austria AG.

    In addition, seven organisations were recognised as Prize Winners and Highly Commended for their outstanding performance.

    • Dubai Police – United Arab Emirates – Prize Winner in Succeeding through the Talent of People & Sustaining Outstanding Results
    • Sakarya University – Turkey – Prize Winner in Adding Value for Customers & Developing through the Talent of People
    • VAMED-KMB – Austria – Prize Winner in Harnessing Creativity and Innovation & Succeeding through the Talent of People
    • Tarsus Municipality – Turkey – Prize Winner in Leading with Vision, Inspiration & Integrity
    • HLA Hospital Universitario Moncloa – Highly Commended in Adding Value for Customers
    • Mini Assembly, Plant Oxford – United Kingdom – Highly Commended in Achieving Sustainable Results
    • Yangtze optical fibre and cable joint stock limited company (YOFC) – China – Highly Commended in Adding Value for Customers