1. Dubai Air Navigation Services honoured at the 7th International Best Practice Competition

    May 31, 2021 by BPIR.com Limited
    By Dr. Almas Tazein

    At the recently concluded 7th International Best Practice Competition, 11 May 2021, Dubai Air Navigation Services (dans) were announced as one of the five winners for their best practice ‘Dubai RECAT-Enhanced Wake Turbulence Separation Minima within the Dubai CTA (Control Area)’. What impressed the judges was dans’ contribution to excellence in the planning and setting of standards for air navigation services at a regional and global level. [Note: Wake turbulence is a disturbance in the atmosphere formed behind an aircraft as it passes through air; it can affect encountering aircraft due to the strength, duration, and direction of the vortices].

    Figure 1: (L) Talal AlHammadi, Vice President – Air Traffic Development, DANS and his team during the Live Q&A Session with the Judges

    Dubai International Airport is the busiest airport in the world in terms of volume of international passengers, and is home to the largest fleet of ‘Super Heavy’ aircrafts. The innovation project was driven by a forecast of 120 million passengers in 2022 (pre-Covid forecast). To cater to the surge in future demand, Dubai RECAT was initiated to create more hourly runway capacity for the departing and landing aircrafts through recategorization of aircrafts based on the wake turbulence to help reduce the minimum safe separation distance between two aircrafts of different or the same size, increase the efficiency of the landing and departing procedures, and reduce delays

    Currently, the majority of the airports across the globe adopt the standard ICAO (International Civil Aviation Organization) wake turbulence separation based on four aircraft categories (Super, Heavy, Medium and Light). Dubai has adopted an innovative and efficient practice based on seven categories.

    It took seven years for dans to design and implement a practice based on research, data collection and analysis of wake turbulence generated by aircrafts, and captured by 5 radars (LIDARS) deployed since early 2013. DANS conducted this study in cooperation with EUROCONTROL and Coherent Research Group USA. The practice was an enhanced version of a previously implemented project in 2016 with the minimal separation wake turbulence of 3 NM (Nautical Miles). Dans ensured active stakeholder engagement with Emirates Airlines, Fly Dubai, Air Arabia, Dubai Airports and other stakeholders.

    Dans research confirmed the applicability of RECAT under the unique meteorological conditions of Dubai airport, specifically at very low levels and with an explicit focus on the biggest aircraft in the world i.e., Airbus A380. A new wake behavior emerged that was never analyzed or calculated before. Several live trials were conducted to assess the initial results. Positive outcomes were achieved in the validation (2017-18) and implementation phases (2019-20) with the practice approved by the UAE General Civil Aviation Authority and fully compliant with the ICAO RECAT (eWTS) minima criteria. Dubai RECAT was fully implemented during the COVID pandemic on 21 Feb 2021 across all Dubai Airspace (CTA) and is now applied daily by 130 dans air traffic controllers affecting 30/40 airlines across an average of 700 daily flights.

    Results achieved so far were shared by dans on 23 February 2021 at the Annual ICAO International Conference. 30-day and 60-day reviews showed promising results against ICAO Legacy Standards (Figure 2) indicating an increase in capacity of 1.7 plane movements per hour. Other benefits include, reduction of fuel burn, reduction in CO2 emission and an increase in productivity. With an expected increase in air traffic in the future, the effect of this practice will enable Dubai to maintain its position as a world-class airport.

    Figure 2: Average Throughput Increase of 1.7 Movements; Average Delay Decrease of 1m:35s

    For further information on this best practice including a presentation by the DANS team, and to learn from 1000’s of other best practices, join the BPIR.com.

  2. Tremendous Sharing and Learning at the 7th International Best Practice Competition & New Zealand’s Business Excellence Conference

    May 20, 2021 by BPIR.com Limited

    The New Zealand Business Excellence Foundation’s Business Excellence Conference brought together stimulating keynote presentations and a plethora of best practices from New Zealand and around the world. In this cycle of the International Best Practice Competition there were 68 best practices from 9 countries that were presented and assessed in 9 qualifying webinar sessions with 12 presented at the final on the 11 May 2021 as part of the conference. One of these best practices was the winner of the 2nd New Zealand Best Practice Competition that was held on the 10th May 2021. In addition, the 3rd Organisation-Wide Innovation Award was held on the evening of the 11th May. Overall, there were 26 judges involved in assessing the best practices with at least four judges involved in assessing each best practice.

    Beryl Oldham, Chair of New Zealand Business Excellence Foundation, welcoming everyone to the conference and Sir Ian Taylor with an awe-inspiring presentation describing how Animation Research has become a global pioneer in providing real time graphics for televised major sporting events around the world

    Hon Judith Collins MP – Leader of the Opposition presenting on “Creating the conditions for a vibrant and productive NZ” and Dr Robin Mann, the founder of the International Best Practice Competition, presenting on “Business Excellence – Driving Productivity & Societal Success in NZ”.

    Winners and runner ups of the various competitions are shown below. Whilst these were the winners there were inspiring best practices shared from all participants. All presentations will be available on the BPIR.com soon.


    Winners of the 7th International Best Practice Competition

    • Dubai Municipality, UAE -The Way Beyond Traditional Procurement.
    • SEHA-Ambulatory Healthcare Services, UAE – AHS COVID-19 National Drive Thru Screening Centers.
    • Dubai Air Navigation Services, UAE – Dubai RECAT-Enhanced Wake Turbulence Separation (eWTS) Minima within the Dubai CT.
    • Titan Company Limited, India – Perfect Bond – An Innovative Locking Method for Rubber Moulds used in Lost Wax Casting of Gold Jewellery.
    • Dubai Police, UAE – Safe Bags – Accuracy and Efficiency of Airport Hold Baggage Screening (HBS) System.


    Winner of the 3rd Organisation-Wide Innovation Award

    • Dubai Municipality, UAE

    Runners up

    • Dubai Aviation Engineering Projects, UAE
    • Dubai Public Prosecution, UAE



    Winner of the 2nd New Zealand Best Practice Competition

    • New Zealand Blood Service – Introduction of a Mobile Practice – Portable Plasma Collection


    The New Zealand Blood Service

    Runners up

    • Babcock New Zealand Limited and New Defence Force Logistics Command (Maritime) – Collaborative partnership.


    Babcock New Zealand Limited and New Defence Force Logistics Command (Maritime)

    • Economic Development New Zealand – Capability building across the economic development profession.


    Economic Development New Zealand


    For information on the New Zealand Business Excellence Foundation and becoming a member visit https://nzbef.org.nz/ and for information on the International Best Practice Competition visit https://www.bestpracticecompetition.com.

  3. 7th International Best Practice Competition – 2nd call for entries

    March 9, 2021 by BPIR.com Limited


    The 7th International Best Practice Competition (incorporating the 2nd New Zealand Best Practice Competition & 3rd Organisation-Wide Innovation Award) will be held at the NZBEF’s Business Excellence Conference, Wellington, New Zealand.


    This is an opportunity to participate in a global virtual event to share and learn best practices.


    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice visit http://www.bestpracticecompetition.com/entry-forms where you can download an entry form. The Second Call for entries closes on 26th of March 2021. Qualifier round presentations will be held in webinar format between 27 April to 5 May 2021. Best practices will be assessed against IBPC’s Best Practice Certification Levels:

    • Deficient (Major Deficiencies) (1 to 2 Stars, ★ to ★ ★)
    • Progressing (Minor Deficiencies) (3 Stars, ★ ★ ★)
    • Competence (Professional) (4 Stars, ★ ★ ★ ★)
    • Best Practice (Excellence) (5 Stars, ★ ★ ★ ★ ★)
    • Best Practice (Outstanding) (6 Stars, ★ ★ ★ ★ ★ ★)
    • Best Practice (Role Model, World-Class, Wow!) (7 Stars, ★ ★ ★ ★ ★ ★ ★)

    The winner of the 6th International Best Practice Competition was Jollibee Foods Corporation, Philippines with a best practice titled ‘We Listen and Learn from the VOICES of our CUSTOMERS to SPREAD Joy to the World’. The winner of the 2nd Organisation-wide Innovation Award was Dubai Customs, UAE. The winners of the 1st New Zealand Best Practice Competition were Watson Real Estate Ltd. (SME category) and Spectrum Car (Large category). For the full list of winners and their presentation videos click here.


    Add the event to your calendar

  4. Russia joins the list of 57 countries having an active business excellence awards program

    January 4, 2021 by BPIR.com Limited

    By Saad Ghafoor and Dr. Robin Mann, Centre for Organisational Excellence Research, January 2021.

    The Centre for Organisational Excellence Research (COER) recently updated its research on the number of active Business Excellence (BE) awards in the world with inclusion of two BE awards in Russia.

    The research revealed that 57 countries and 4 regions have active BE awards as of January 2021. In addition to these, 17 countries do not have an award but are running initiatives to encourage organisations on a BE journey. Therefore, in total 74 countries are promoting BE.

    Eligibility of an award to be considered as an active BE award

    BE awards were considered as “active” if:

    • they were based on a holistic BE framework and use similar assessment methods to internationally recognised frameworks such as the EFQM Excellence Model and the Baldrige Excellence Framework;
    • the award was run/held in 2018 or 2019 or planned for 2020 or 2021.

    Figure 1: The current EFQM Excellence Model

    Figure 2: The current Baldrige Excellence Framework

    To review the countries that have BE awards or initiatives. click here Please inform us if our information on your country’s award is incorrect or missing.

    The graph below shows the most common BE models for BE awards. Whilst there are 57 countries with active awards there are 69 BE awards in total, some countries have more than one national award and there are also four international awards covering more than one country, these are Africa (Africa Excellence Award), Asia Pacific Quality Organisation (APQO), EFQM Excellence Award, and Iberoamerican Excellence Award (FUNDIBEC).

    The graph shows that the EFQM Excellence Model is the most popular with 26 BE awards using it. Another 5 BE awards use unique BE models that resemble the EFQM Excellence Model. The Baldrige Excellence Framework is used by 10 BE awards with another 11 using BE frameworks that resemble the Baldrige Excellence Framework. The Government Excellence Model (GEM) was developed in the UAE and used at the Federal level for BE awards for Ministries and in Abu Dhabi and Dubai for awards to government entities, it is also used in Egypt. Thirteen BE awards use a unique BE model/ framework.

    The latest update in the list of active BE awards is the inclusion of two BE awards from Russia. The Russian Government Quality Award is an annual award with up to 12 prizes. Up to three prizes are awarded to organisations with 250 or fewer employees, up to three prizes for organisations with 250 to 1000 employees, and up to six prizes for organisations with more than 1000 employees. The award recipients are recognised through non-monetary prizes and diplomas from the Government of the Russian Federation as the examples of the best business process management practices in the country. The second BE award in Russia is the EFQM Excellence Award which is governed by the All-Russian Quality Organisation, who is the national partner of the EFQM in Russia.

    The research on BE awards is part of a research study titled Excellence Without Borders (EWB) which was launched by COER in July 2018 and is supported by the Global Excellence Model Council. This research is investigating the current state of and best practices in designing BE frameworks/ models and promoting, facilitating, awarding, supporting, and measuring BE on a national/ regional and sectoral level.

    A total of 26 countries (and 29 BE custodian organisations) have participated in the project. BE custodians are organisations responsible for designing BEFs, and for promoting facilitating BE and BE awards in their countries. Some countries had more than one BE custodian organisation participating in the project such as the Dubai Government Excellence Program (DGEP), Sheikh Khalifa Excellence Award (SKEA), and the Dubai Economy Department (DED) in the United Arab Emirates.

    Initial EWB research findings are available here. Further findings are being made available through a series of academic research papers. It is envisaged that the research findings will lead to an improved understanding of BE and help BE Custodians to raise the profile and use of BE worldwide.

  5. Baldrige Award Winners 2020

    November 25, 2020 by BPIR.com Limited

    Originally posted on Blogrige

    5 Organizations Win U.S. Department of Commerce’s 2020 Baldrige Awards for Performance Excellence
    Winners include first three-time award recipient and first two-time recipient in nonprofit category.

    In a historic year for the Malcolm Baldrige National Quality Award — the nation’s only presidential award for organizational performance excellence — MESA, a family-owned U.S. small business, has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.

    The U.S. Department of Commerce also announced three additional winners: the nonprofit AARP as well as GBMC HealthCare System and Wellstar Paulding Hospital, both of which have posted industry-leading performance in the health care field even in the face of the pandemic.

    “I congratulate these five U.S. organizations for committing themselves to performance standards that have demonstrable and independently verified positive effects on the American business community,” said Secretary of Commerce Wilbur Ross. “Applying the Baldrige Criteria yields practical value to an organization in cost savings, customer satisfaction and financial gain while also producing higher revenue, growth and efficiency for improved competitiveness and performance.”

    The 2020 Baldrige Award and past year awardees will showcase their best practices during the 32nd Quest for Excellence® conference, which will be held virtually April 12-15, 2021.

    The 2020 honorees and their achievements are as follows:

    AARP (Washington, D.C.) has doubled the reach of its work to improve lives for people over age 50 and their families, from 32 million people in 2015 to more than 60 million in 2019. Since 2017, AARP has invested $450,000 in startup companies pursuing novel products and services through its Innovation Labs. It has also been recognized as a “Top Workplace” by The Washington Post, and AARP The Magazine has been the most widely read publication in the nation for three years in a row according to market research firm Gfk MRI.

    Elevations Credit Union (Boulder, Colorado) won a Baldrige Award in 2014 and is the first two-time winner in the nonprofit category. An assessment by the American Credit Union Mortgage Association ranked Elevations as No. 11 out of the top 300 credit unions in the nation, outpacing both its asset size, which ranks No. 127 out of 300, and its ability to lend only in Colorado versus other lenders that cross state lines. In spring 2020, Elevations ranked in the top 95% of U.S. organizations for overall employee engagement based on the Gallup Q12 survey.

    GBMC HealthCare System (Baltimore, Maryland) has maintained a five-star rating (the highest) from CMS since 2017. Its industry-leading performance includes 100% of stroke patients receiving antithrombotic therapy at discharge, 100% of high-risk mothers receiving antenatal steroids, and 100% of patients receiving combination chemotherapy for breast cancer. GBMC’s Nurse Residency Program is one of only 61 worldwide to achieve the highest level of recognition from the American Nurses Credentialing Center.

    MESA (Tulsa, Oklahoma) won Baldrige Awards in 2006 and 2012, and is the first three-time winner of the award. The company’s overall revenue has grown nearly $30 million since 2015, with the company achieving a 10% average annual revenue growth since embarking on its Baldrige journey in 2002. MESA, which specializes in controlling corrosion in pipelines and related equipment, has retained 100% of key customers in its services segment since 2018 and 97% of key customers in its materials segment since 2017. In addition, 95% of employees agree that the safety culture is a top organizational priority, and 94% of employees consider themselves highly engaged.

    Wellstar Paulding Hospital (Hiram, Georgia) sustained top 10% performance for its mortality index and for its inpatient complications index within the national IBM Watson Health 100 Top Hospitals® index. It is also in the top 10% in the nation for a sustained pressure ulcer rate of zero. For several key measures of inpatient and outpatient engagement, WPH has achieved top 10% performance in the nation and rates in the top 100 of 1,800 organizations in all industries for team member engagement based on the Great Place to Work® Trust Index© survey results.

    The National Institute of Standards and Technology (NIST) manages the Baldrige Award in cooperation with the private sector. An independent panel of judges reviewed the evaluations performed by the Baldrige Performance Excellence Program’s all-volunteer Board of Examiners and recommended this year’s award recipients from a field of 20 applicants.

    The expert Baldrige judges evaluate organizations in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. For the first time in the Baldrige Award program’s 32-year history, site visits — including document reviews, interviews, focus groups and other interviewing methods — were conducted virtually due to the pandemic.

    The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since the first group was recognized in 1988, 134 national-level awards have been presented to 124 organizations (including eight two-time award recipients and one three-time recipient).

    The Baldrige program is a public-private partnership managed by NIST and funded in part through user fees and support from the Baldrige Foundation. The 2021 Malcolm Baldrige National Quality Award Application forms are now available for interested U.S. organizations. The 2021-2022 Baldrige Excellence Framework will be available in December 2020 (Business/Nonprofit) and January 2021 (Health Care and Education).