1. Research reveals that 56 countries have an active business excellence awards program

    September 13, 2020 by BPIR.com Limited

    By Saad Ghafoor and Dr. Robin Mann, Centre for Organisational Excellence Research, September 2020.

    The Centre for Organisational Excellence Research (COER) recently updated its research on the number of active Business Excellence (BE) awards in the world.

    The new research revealed that 56 countries and 4 regions have active BE awards as of September 2020. In addition to these, 17 countries are running initiatives to encourage organisations on a BE journey. Therefore, in total 73 countries are promoting BE.

    Eligibility of an award to be considered as an active BE award

    BE awards were considered as “active” if:

    • they were based on a holistic BE framework and use similar assessment methods to internationally recognised frameworks such as the EFQM Excellence Model and the Baldrige Excellence Framework;
    • the award was run/held in 2018 or 2019 or planned for 2020 or 2021.

    Figure 1: The current EFQM Excellence Model

    Figure 2: The current Baldrige Excellence Framework

    To review the countries that have BE awards or initiatives click here. Please inform us if our information on your country’s award is incorrect or missing.

    The graph below shows the most common BE models for BE awards. Whilst there are 56 countries with active awards, some countries have more than one national award and there are also four international awards covering more than one country, these are Africa (Africa Excellence Award), Asia Pacific Quality Organisation (APQO), EFQM Excellence Award, and Iberoamerican Excellence Award (FUNDIBEC). Therefore, the graph shows the BE models used across a total of 71 awards.

    The following graph shows that the EFQM Excellence Model is the most popular with 24 BE awards using it. Another 5 BE awards use unique BE models that resemble the EFQM Excellence Model. The Baldrige Excellence Framework is used by 11 BE awards with another 11 using BE frameworks that resemble the Baldrige Excellence Framework. Fourteen BE awards use a unique BE model/ framework. Two BECs (Sheikh Khalifa Government Excellence Program of the UAE and Egypt) use the Government Excellence Model (GEM) and two (Dubai Government Excellence Programme and Abu Dhabi Award for Government Excellence) use unique models resembling the GEM.

    The research on BE awards is part of a larger research study titled Excellence Without Borders (EWB) which was launched by COER in July 2018 and is supported by the Global Excellence Model Council. This research is investigating the current state of and best practices in designing BE frameworks/ models and promoting, facilitating, awarding, supporting, and measuring BE on a national/ regional and sectoral level.

    A total of 26 countries (and 29 BE custodian organisations) have participated in the project. BE custodians are organisations responsible for designing BEFs, and for promoting facilitating BE and BE awards in their countries. Some countries had more than one BE custodian organisation participating in the project such as the Dubai Government Excellence Program (DGEP), Sheikh Khalifa Excellence Award (SKEA), and the Dubai Economy Department (DED) in the United Arab Emirates.

    Initial EWB research findings are available here. Further findings are being made available through a series of academic research papers. It is envisaged that the research findings will lead to an improved understanding of BE and help BE Custodians to raise the profile and use of BE worldwide.


  2. Baldrige Award Winners 2019

    November 17, 2019 by BPIR.com Limited

    Originally posted on Blogrige

    The U.S. Department of Commerce announced that six organizations will be presented with the Malcolm Baldrige National Quality Award. Baldrige is the nation’s only presidential award for performance excellence, recognizing U.S. organizations and businesses that have shown an unceasing drive for innovative solutions to complex challenges, visionary leadership and operational excellence.

    “With an emphasis on efficiency and best practices, the Baldrige public-private partnership generates $1 billion per year in economic impact for the U.S. economy,” said Secretary of Commerce Wilbur Ross. “The Baldrige Award embodies the competitive spirit and commitment to excellence that fuels our economic resurgence and drives our country forward.”

    The 2019 honorees are as follows:

    • Adventist Health White Memorial, Los Angeles, California (health care)
    • Center for Organ Recovery & Education (CORE), Pittsburgh, Pennsylvania (nonprofit)
    • City of Germantown, Germantown, Tennessee (nonprofit)
    • Howard Community College, Columbia, Maryland (education)
    • Illinois Municipal Retirement Fund, Oak Brook, Illinois (nonprofit)
    • Mary Greeley Medical Center, Ames, Iowa (health care)

    The 2019 Baldrige Awards will be presented at a ceremony on March 24, 2020, during the Baldrige Program’s 32nd annual Quest for Excellence® conference, which will be held in National Harbor, Maryland.


  3. Jollibee Foods Corporation (Philippines) Win the 6th International Best Practice Competition

    December 15, 2018 by BPIR.com Limited

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    IBPC 2018 winner logos

    The 6th International Best Practice Competition was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the Global Benchmarking Network.

    From 72 entries from 17 countries, 36 best practices from 31 organisations were presented to the audience and a judging panel through 8-minute presentations followed by 4 minutes of questions and answers. From these the top 10 were selected, and then the top 5 qualified to the final and gave presentations to another set of judges.

    The winner and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    The winner and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

     

    Winner:

    • Jollibee Foods Corporation, Philippines, We Listen and Learn from the VOICES of our CUSTOMERS to SPREAD Joy to the World

     

    Runners-up of equal standing:

    • Dubai Police, UAE, Productivity and Vehicle Availability within Vehicle Fleet Maintenance
    • Arya Sasol Polymer Company, Iran, Sustainable Continuous Development of Safety Improvement Plan
    • Dubai Electricity Water Authority, UAE, AFKARI Ideation Management System
    • Abu Dhabi City Municipality, UAE, Building Data Management System for streamlining Building Data Delivery process and extracting Indoor details

     

    Top 6 to 10 of equal standing:

    • Municipal Government of Carmona, Philippines, From Seclusion to Inclusion: Carmona, Cavite’s Journey Towards Empowering the Persons with Disability in the Community through the Community-Based Inclusive Development Matrix
    • Maritime and Port Authority of Singapore, Singapore, Accelerating Innovation in the Maritime Industry through the MPA Living Lab
    • City of Fort Collins, USA, City of Fort Collins Climate Action Plan
    • Department of Science and Technology Regional Office No. IX, Philippines, Laboratory On-line Referral System: An Innovation in Government Service Delivery
    • Ambulatory Healthcare Services, UAE, Integrated Student e-health in the Public Schools of Abu Dhabi

    Judges of qualifying rounds:

    • Dr Martin Andrew, Director, Australian Organisation for Quality, Australia
    • Shouqi Al Yousuf, Senior Business Excellence Consultant, Abu Dhabi Chamber of Commerce and Industry, UAE
    • Dr. Zeyad El Kahlout, Senior Quality and Excellence Advisor, Dubai Government Excellence Program (DGEP), UAE
    • Dale Weeks, President and Chief Executive Officer, Global Leadership and Benchmarking Associates, USA

    The final was judged by:

    • Dr Charles Aubrey, Chairman APQO International Advisory Panel, United States
    • Russell Longmuir, CEO, EFQM, Belgium
    • Patrick Lim, Director, Business & Service Excellence, Singapore Enterprise, Singapore
    • Richard Cross Specialist in Talent Management, Leadership Development and Organisational Change, United Kingdom

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition was founded by the Centre for Organisational Excellence Research, the developers of the Business Performance Improvement Resource. Videos of all 36 best practice presentations will be on the BPIR.com soon, sign up to the BPIR newsletter to receive updates.


  4. Dubai Customs Wins the 2nd Organisation-Wide Innovation Award

    by BPIR.com Limited

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    The 2nd Organisation-Wide Innovation Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research (COER), Asia Pacific Quality Organisation and the Global Benchmarking Network.

    Six organisations qualified for the final of the Organisation-Wide Innovation award.

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    The winner, Dubai Customs, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    Winner:

    • Dubai Customs, UAE, Dubai Customs Organisation-wide innovation approach

     

    Runners-up of equal standing:

    • Abu Dhabi Health Services Company (SEHA), UAE, SEHA Organisation-wide innovation approach
    • Securities and Commodities Authority (SCA), UAE, Securities and Commodities Authority Organisation-wide innovation approach
    • Sport Star Academy, Australia, Sport Star Academy Organisation-wide innovation approach
    • United Overseas Bank, Singapore, UOB Organisation-wide innovation approach,
    • Dubai Municipality, UAE, Dubai Municipality Organisation-wide innovation approach

     

    The final was judged by:

     

    • Dr H. James Harrington, Business Performance & Quality Author & Consultant, United States
    • Professor Tony Bendall, Chairman Anti-Fragility Academy, UK
    • Brett Trusko, President and CEO International Association of Innovation Professionals, United States
    • Gianluca Mulé, Chief Operating Officer, EFQM, Belgium

    The 2nd Organisation-Wide Innovation Award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The Organisation-wide Innovation Award was founded by the Centre for Organisational Excellence Research, the developers of the Business Performance Improvement Resource. Videos of the six finalist presentations will be on the BPIR.com soon, sign up to the BPIR newsletter to receive updates.


  5. Road and Transport Authority (Dubai, UAE) Wins the 6th Global Benchmarking Award

    by BPIR.com Limited

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    The Global Benchmarking Network’s 6th Global Benchmarking Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the GBN.

    Six organisations qualified for the final of the Global Benchmarking Award.

    The winner, Road and Transport Authority, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    The winner, Road and Transport Authority, and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

    Winner:

    • Road and Transport Authority, UAE, Road and Transport Authority – Our Benchmarking Approach

     

    Runners-up of equal standing:

    • Dubai Courts, UAE, Dubai Courts – Our Benchmarking Approach
    • Yanbu Refinery Department, Saudi Aramco, Saudi Arabia, Saudi Aramco – Our Benchmarking Approach
    • Dubai Police, UAE, Dubai Police – Our Benchmarking Approach
    • Bahrain Polytechnic, Bahrain, Bahrain Polytechnic – Our Benchmarking Approach, Bahrain Polytechnic, Bahrain
    • Dubai Electricity and Water Authority, UAE, Dubai Electricity Water Authority – Our Benchmarking Approach, Dubai Electricity and Water Authority (DEWA), UAE

    The judging panel consisted of:

    • Suresh Lulla, Director Membership Retention GBN & Director BestPrax Club, India
    • Jan-Patrick Cap, GBN Secretary, Global Benchmarking Network, Germany
    • Dawn Ringrose, Director Business Development GBN, Global Benchmarking Network, Canada
    • Jan Gallagher, Competitiveness Benchmarking Facilitator, Enterprise Ireland, Ireland.
    • Tonnis van Dam, Director, Compare 2 Compete, Netherlands
    • Terry Pilcher, CEO, BCS Management Services Limited, UK

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate. The award encourages organisations to share how benchmarking (comparing and learning from others) is an integral part of their improvement and innovation drive.

    The GBN’s Global Benchmarking Award was designed by Benchmarking Partnerships (Australia), BestPrax Club (India) and COER (New Zealand) on behalf of the GBN. It was first trialled in India in 2010 and first awarded in New Zealand in December, 2012. COER organises the Global Benchmarking Award each year on behalf of the GBN.

    Videos of the six finalist presentations will be on the BPIR.com soon, sign up to the BPIR newsletter to receive updates.