Reflecting on the success of the Global Organisational Excellence Congress

January 23, 2019 by BPIR.com Limited

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The Global Organisational Excellence Congress 2018 was held in Abu Dhabi between 10th-12th December 2018. The congress was organized by the Abu Dhabi International Centre for Organisational Excellence (of the Abu Dhabi Chamber of Commerce and Industry), Asia Pacific Quality Organisation (APQO), Global Benchmarking Network (GBN) and the Centre for Organisational Excellence Research (COER) (developers of the BPIR.com best practice resource).

His Excellency Mohamed Helal Al Mheiri, Director-General of Abu Dhabi Chamber of Commerce and Industry provided the opening address at the Global Organisational Excellence Congress.

His Excellency Mohamed Helal Al Mheiri, Director-General of Abu Dhabi Chamber of Commerce and Industry provided the opening address at the Global Organisational Excellence Congress.

The congress was attended by delegates and speakers from all corners of the world from as far away as Chile, New Zealand and Tonga. In total there were 1300 registrations with almost 40% being international delegates representing 34 countries, therefore offering a platform for global networking. Notable speakers and authors included Dr. H. James Harrington, CEO, Harrington Management Systems, USA (author of over 40 books covering all aspects of quality management and still going strong at 90 years old with his recent work on innovation) and Dr. Robert Camp, Honorary Life-time President, Global Benchmarking Network, United States (the pioneer of modern day benchmarking through his work at Xerox and publishing the first book on benchmarking in 1989, “Benchmarking: The Search for Industry Best Practices”).

Dr. H. James Harrington, CEO, Harrington Management Systems, USA delivered a keynote presentation on Total Innovation Management for Excellence and served as a judge for COER’s Organisation-wide Innovation Award

Dr. H. James Harrington, CEO, Harrington Management Systems, USA delivered a keynote presentation on Total Innovation Management for Excellence and served as a judge for COER’s Organisation-wide Innovation Award

Prior to the congress on the 9th December 2018, the Global Benchmarking Network’s Annual General Meeting and Asia Pacific Quality Organisation’s Annual General Meeting were held. These meetings brought together international experts from over 30 countries to discuss and shape the future of quality and benchmarking. One of the key decisions of the GBN was to open up its membership to individuals and corporates, for further information refer to https://www.globalbenchmarking.org/index.php/membership-join/

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Attendees of the APQO’s Annual General Meeting with the local organizing committee of the Abu Dhabi Chamber of Commerce and Industry, including Deputy Director General Abdullah Al-Qubaisi.

Attendees of the GBN’s Annual General Meeting with the local organizing committee of the Abu Dhabi Chamber of Commerce and Industry, including Deputy Director General Abdullah Al-Qubaisi.

Attendees of the GBN’s Annual General Meeting with the local organizing committee of the Abu Dhabi Chamber of Commerce and Industry, including Deputy Director General Abdullah Al-Qubaisi.

The main congress event was enriched with keynote speeches from notable authors and professionals such as Prof. Dr.-Ing. Holger Kohl, Director Corporate Management, Fraunhofer IPK, Germany, Dr. Charles Aubrey, Chairman, APQO International Advisory Panel, United States and Professor Tony Bendell, MD, Services Limited, UK to name a few. The speakers and their presentations can be found on the congress website.

Professor Hadi Eltigani, Chairman of the Congress and Coordinator General of Sheikh Khalifa Excellence Award (SKEA) was instrumental in bringing such a prestigious event to Abu Dhabi. It was his relationship with COER, the Global Benchmarking Network and Asia Pacific Quality Organisation that led to the idea of integrating multiple conferences into one event.

Professor Hadi Eltigani spoke about Building Excellence in the UAE and the Middle East and Harnek Singh, President, APQO, provided an overview of the history, development and choice of Abu Dhabi, UAE for the congress.

Professor Hadi Eltigani spoke about Building Excellence in the UAE and the Middle East and Harnek Singh, President, APQO, provided an overview of the history, development and choice of Abu Dhabi, UAE for the congress.

Dr. Robin Mann, Director, Centre for Organisational Excellence Research, New Zealand and co-organizer of the congress chaired the Business Excellence Administrator’s Panel Discussion – The Role of Excellence Models in Nation Building. On the panel were Russell Longmuir, CEO, EFQM, Patrick Lim, Director, Business & Service Excellence, Enterprise Singapore, Jeff Ryall, Chair, Australian Organization Quality representing Business Excellence Australia, Areej Al Hamiri, Manager Government Excellence Department, General Secretariat of the Executive Council, Abu Dhabi, Dr Zeyad El Kahlout, Senior Consultant, Dubai Government Excellence Program, Professor Hadi El Tigani, Coordinator General of the Sheikh Khalifa Excellence Award, Dr. Ibrahim Alrawabdeh, CEO, King Abdallah Centre for Excellence, Jordan and Suresh Lulla, Chairman, IMC Ramkrishna Bajaj National Quality Award, India.

Dr. Robin Mann moderated the Business Excellence Administrator’s Panel Discussion – The Role of Excellence Models in Nation Building (all the panelists shown in the picture)

Dr. Robin Mann moderated the Business Excellence Administrator’s Panel Discussion – The Role of Excellence Models in Nation Building (all the panelists shown in the picture)

The panel discussed how nations encourage business excellence and how important it is for the leadership of a nation to understand and use business excellence principles, models and awards to drive desired organizational behavior and performance. A classic example of a national approach to excellence is the United Arab Emirates, which shows a strong and consistent drive from the leadership towards excellence within both government institutions and the private sector.

In the next session of presentations Saad Ghafoor, COER PhD student, presented his research, called “Excellence Without Borders”, investigating how countries are promoting business excellence, engaging with and assisting organisations on their excellence journey, and how organisations are recognized as role models of excellence. Saad’s research has over 30 countries participating from 55 countries that are known to have business excellence awards. The research has the support of the Global Excellence Model Council and its key findings will be released by the middle of 2019 (currently he is interviewing the administrators of the major awards programs).

Saad Ghafoor, PhD Student, COER (left photo), presented on his research “Excellence Without Borders” investigating how 30+ countries pursue business excellence and Ahmed Abbas, Senior Researcher BPIR.com, COER (right photo) presented on “TRADE Best Practice Benchmarking & Dubai Government Excellence Program’s Dubai We Learn”

Saad Ghafoor, PhD Student, COER (left photo), presented on his research "Excellence Without Borders" investigating how 30+ countries pursue business excellence and Ahmed Abbas, Senior Researcher BPIR.com, COER (right photo) presented on "TRADE Best Practice Benchmarking & Dubai Government Excellence Program’s Dubai We Learn"

Another one of COER’s staff, Ahmed Abbas, presented on COER’s work facilitating 11 benchmarking projects for the Dubai Government Excellence Program in 2017 to 2018. The projects were very successful and have saved or generated millions of AED through waste reduction, new innovations and productivity gains. A book will soon be published sharing the findings from these projects or you can view a book on the previous year’s projects here. A 3rd Cycle of Dubai We Learn projects will begin in 2019. Ahmed also talked about how the BPIR.com supported the benchmarking projects with its 1000’s of best practice case studies and how the BPIR.com is evolving with a new website to be launched soon. Ahmed showcased BPIR.com’s latest best practice reports on benchmarking and business excellence.

The 6th International Best Practices Competition was held as part of the congress. Out of a total of 72 entries received, 36 were shortlisted to deliver a presentation representing 31 organisations from 17 countries. The contenders were judged by a panel on the basis of their written application and an 8-minute presentation followed by 4 minutes of questions and answers. From these, the top 10 were selected and the top 5 proceeded to the final where they presented again in front of a new panel of judges. All the participants were appreciated with participation certificates.

Contenders delivered their presentations in 5 sessions, with the top 5 delivering their presentation again to a 2nd set of judges (panel of judges and audience shown in the pictures)

Contenders delivered their presentations in 5 sessions, with the top 5 delivering their presentation again to a 2nd set of judges (panel of judges and audience shown in the pictures)

The winner of the award was Jollibee Foods Corporation, Philippines (We Listen and Learn from the Voices of our Customers to Spread Joy to the World). The runners-up of equal standing were Dubai Police, UAE (Productivity and Vehicle Availability within Vehicle Fleet Maintenance), Arya Sasol Polymer Company, Iran (Sustainable Continuous Development of Safety Improvement Plan), Dubai Electricity Water Authority, UAE (AFKARI Ideation Management System) and Abu Dhabi City Municipality, UAE (Building Data Management System for streamlining Building Data Delivery process and extracting Indoor details).

The winner of the International Best Practice Competition, Jollibee Food Corporation. Also, in the photo are the judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri, & Congress Chairman, Professor Hadi Eltigani & Dr Robin Mann, the founder of IBPC

The winner of the International Best Practice Competition, Jollibee Food Corporation. Also, in the photo are the judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri, & Congress Chairman, Professor Hadi Eltigani & Dr Robin Mann, the founder of IBPC

Dubai Customs, UAE were the winner of the 2nd Organisation Wide Innovation Award. The runners-up of equal standing were the Abu Dhabi Health Services Company, UAE, Securities and Commodities Authority, UAE, Sport Star Academy, Australia, United Overseas Bank, Singapore and Dubai Municipality, UAE.

The winner of the Organisation-Wide Innovation Award, Dubai Customs. Also, in the photo are the runners-up and judging panel.

The winner of the Organisation-Wide Innovation Award, Dubai Customs. Also, in the photo are the runners-up and judging panel.

The Road and Transport Authority, UAE won the 6th Global Benchmarking Award for its benchmarking approach. The runners-up of equal standing were Dubai Courts, UAE, Yanbu Refinery Department, Saudi Aramco, Saudi Arabia, Dubai Police, UAE, Bahrain Polytechnic, Bahrain and Dubai Electricity and Water Authority, UAE.

The winner of the GBN’s Global Benchmarking Award, Road and Transport Authority. Also, in the photo are the runners-up and the judging panel.

The winner of the GBN’s Global Benchmarking Award, Road and Transport Authority. Also, in the photo are the runners-up and the judging panel.

On the 2nd evening of the Congress the Gala Dinner was held, this event celebrated the achievements of the winners of the APQO’s Global Performance Excellence Award (organisations that had won national awards for excellence), winners of the ACE Team Competition and those people that had received special recognition from the APQO (winners are shown at the end of this article). The organisations that received Global Performance Excellence recognition were:

  • Weichai Power Co., Ltd, China
  • Gmr Warora Energy Limited, India
  • Tata Power Solar Systems Ltd, India
  • Global Indian International School, Queenstown Campus Singapore, India
  • Pt Pupuk Kalimantan Timur, Indonesia
  • Finisar Malaysia Sdn Bhd, Malaysia
  • Comision Federal De Electricidad Division De Distribucion Norte, Mexico
  • Sp Services Ltd, Singapore
  • Johor Port Berhad, Malaysia
  • Maliban Biscuit Manufactories (Pvt.) Ltd, Sri Lanka
  • Binh Minh Plastics Joint-Stock Company, Vietnam
  • Unon National Bank, Abu Dhabi, United Arab Emirates
  • State Grid Shanghai Municipal Electric Power Company, China
  • Preparatoria 16 De La Universidad Autonoma Denuevo Leon, Mexico

The Gala dinner was a truly impressive occasion with great entertainment, delicious food and beautiful stage lighting.

Enchanting operatic performance with beautiful stage lighting.

Enchanting operatic performance with beautiful stage lighting.

The Abu Dhabi Chamber of Commerce and Industry provided all the attendees with a fabulous gala dinner on the 11th December 2018

The Abu Dhabi Chamber of Commerce and Industry provided all the attendees with a fabulous gala dinner on the 11th December 2018

Following the congress, Dr Robin Mann conducted a 2-day TRADE Benchmarking Certification Course on the 13th and 14th December 2018. The training was appropriately timed as a number of the finalists of the various competitions had used TRADE as a key mechanism to improve their overall benchmarking approach (for instance, RTA the Global Benchmarking Award Winner) or used TRADE to identify and implement best practices (DEWA and Dubai Police both reached the top 5 of the International Best Practice Competition for their best practices). The training was attended by employees from a number of government and private organisations from India and the United Arab Emirates.

Dr. Robin Mann, COER, provided a 2-day TRADE Benchmarking Certification Course

Dr. Robin Mann, COER, provided a 2-day TRADE Benchmarking Certification Course

The TRADE Best Practice Benchmarking Methodology

The TRADE Best Practice Benchmarking Methodology

Over the last 20 years COER has been involved in organizing 16 international conferences. This one in Abu Dhabi will stay in our memory for a long time – it stands out as very special in so many ways. The support of the Abu Dhabi Chamber of Commerce & Industry was limitless and particular praise needs to be given to Wigdan Salih who was responsible for the day to day work to take the plans to reality, the combining of four major events into one congress was a masterstroke ensuring that the congress catered for everyone’s needs as there were three or four streams of presentations to choose from at anyone time, the expert presentations were excellent delivering plenty of learning opportunities, the quality of the competitions and the presentations from the participants were outstanding and provided a vibrant atmosphere for best practice sharing, the expertise of the judges and their pertinent questions led to the selection of role model competition winners, the quality of the chairing of the sessions meant that the congress kept to the time schedule, hosting the congress at the Jumeriah at Etihad Towers was an inspired choice with the Gala Dinner being exceptional and finally, hosting the event in Abu Dhabi and the UAE where there is such a thirst and desire for excellence led to 1,300 registrations and plenty of opportunities for networking with like-minded people.

Dr. Robin Mann, COER, relaxing with Dr James Harrington and Jan-Patrick Cap, Secretariat Global Benchmarking Network.

Dr. Robin Mann, COER, relaxing with Dr James Harrington and Jan-Patrick Cap, Secretariat Global Benchmarking Network.

APQO individual awards were given to the following:

  • APQO Award for Senior Leadership Commitment to Quality 2018 – H. E. Mohammed Helal Al-Mheiri, Director General, Abu Dhabi Chamber of Commerce and Industry, United Arab Emirates
  • APQO Award for Senior Leadership Commitment to Quality 2018 – XuGuang Tan, Chairman of Board, Weichai Power Co. Ltd, China
  • APQO Award for Women in Quality Leadership 2018 – Yap Suan See, Vice President / Managing Director, Finisar Malaysia Sdn, Bhd, Malaysia
  • APQO Harrington / Ishikawa Quality Professional Award 2018 – H. E. Major-General Abdullah Khalifa Al Marri, Commander in Chief, Dubai Police, United Arab Emirates
  • APQO Harrington / Ishikawa Quality Professional Award 2018 – Prof. Dr Pal Molnar, President and CEO of HNC for EOQ, Chair of International Academy for Quality,
  • APQO President’s Award for Demonstrated Excellence 2018 – Prof Hadi Eltigani, Coordinator General Sheikh Khalifa Excellence Award, UAE
  • APQO President’s Award for Demonstrated Excellence 2018, Ab Rahim Yusoff, Deputy Director General, Malaysia Productivity Corporation, Malaysia
  • APQO Special Recognition 2018, Wigdan Farouk Salih, Organizational Incentives and Programs Consultant Organizational Training Incentives and Programs Department ADCCI
  • APQO Special Recognition 2018, Mangalika de Silva, Vice President Administration APQO / Secretary APQO
  • APQO Special Recognition 2018, Corazon Tan, Vice President, Finance, APQO / Treasurer APQO
  • APQO Lifetime Achievement Award 2018, Dr H. James Harrington, APQO Official Advisor Life

For further information on COER’s work view www.coer.org.nz or contact Dr Robin Mann, r.s.mann@massey.ac/nz, https://www.linkedin.com/in/drrobinmann. Support COER’s research by joining the BPIR.com.

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