Dubai Municipality Leading the Way in Government Initiatives

January 23, 2016 by BPIR.com Limited

Dubai We Learn Logos

The Dubai Government Excellence Programme’s (DGEP) Dubai We Learn” initiative consists of a range of organisational learning and benchmarking activities as described in a previous blog “Identifying and Applying Best Practices for Government”

At the 2nd Progress Sharing Day held on 18 January 2016, 13 project teams from 13 government departments shared the progress of their benchmarking projects. To maximise the engagement and learning of the government entities the audience were invited to vote on which teams had made most progress.

The team judged to have made most progress were from the Dubai Municipality with its project to “Improve Purchase Procedures and Channels”. Other government entities recognised for their progress were the Dubai Corporation for Ambulance Service for its project on “Development of Emirati Paramedic Leaders” and Mohamed Bin Rashid Enterprise for Housing for its project on “Improving Customer Experience” particularly through using SMART applications. Regardless of the voting, all teams demonstrated an exceptional dedication to their projects.

Dubai_Municipality_Team

All projects are using the TRADE Best Practice Benchmarking methodology with an expectation that most projects will be completed within a year (the projects began in October 2015). Currently most projects are in the “Research” stage of TRADE and making sure that they have a deep understanding of their processes, systems and performance before moving to the “Acquire” stage. The Acquire stage is where the teams will be identifying benchmarking partners and learning best practices.

Dubai Municipality have made substantial strides in its procurement process in recent years including becoming the first government department in the Emirate to introduce web-based automation across its entire procurement cycle and achieving recognition at a number of international awards (CIPS Middle East Awards 2015 – Most Improved Procurement Operation ). The procurement department’s project for Dubai We Learn aims to reduce the average cycle time of processing purchase requisitions from 16 to 12 days or less. The team have studied in depth their current procurement system and performance using process analysis tools such as: workload analysis, value stream analysis, influence – interest matrix, customers segmentation, fishbone diagram, process flowchart analysis and waste analysis. As a result of this analysis a number of areas for improvement were identified such as ensuring that technical specifications are correctly detailed and how to quickly evaluate potential suppliers for technical purchases, and how to automate these processes. The next stage of their project will be to identify relevant organisations to learn from.

At the Progress Sharing Day the performance of all the teams was commended by the Executive Council of Dubai and Dubai Government Excellence Programme (DGEP). His Excellency Abdulla Al Shaibani – Secretary General of the Executive Council of Dubai and Dr. Ahmed Al Nuseirat – General Coordinator of Dubai Government Excellence Programme, both delivered speeches and encouraged the teams to maintain their momentum.

Are you implementing a best practice in any area related to the 13 projects below? If so, we would like to hear from you. Please email ahmed@bpir.com for more details.

Government EntityProject title
Dubai Cooperation for Ambulance ServicesDevelopment of Emirati Paramedic’s Leaders
Dubai CourtsPersonal Status Smart Certifications Services
Dubai CultureDeveloping National Human Resources for Museums
Dubai Electricity & Water AuthorityShams Dubai Initiative
Dubai Land DepartmentTowards Happy Employees
Dubai MunicipalityImproving Purchase Procedures and Channels
Dubai Police Head QuarterSmart Police Officer
Dubai Statistics CenterInnovative Statistics
General Directorate of Residency & Foreigners Affairs DubaiDeveloping a World-Class Customer Service Design Process
Knowledge & Human Development AuthorityPeople Happiness
Mohamed Bin Rashid Enterprise for HousingImproving Customer Experience
Public ProsecutionJudicial Knowledge Management
Road and Transport AuthorityRTA’s Knowledge Repository Gateway

For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.

 

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