Greetings to our members,

Read our Standard Benchmark Memo (for all members) or our SPRING Singapore Benchmark Memo (for members from Singapore)

This month’s content includes:

1. Featured Publications: Baylor Business Review and Information Management Magazine
2. Featured Articles: Exploring what it takes to lead in the 21st century and Singapore Increases Cybersecurity Training for Youths
3. Featured Case Study: Lean begins and ends with the customer
4. BPIR Tip of the Month: Business Journals and Periodicals Library
5. Featured Event: 3^rd International Best Practice Competition and 3^rd Global Benchmarking Award

Best Regards,

Neil Crawford
BPIR.com

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