1. Business Transformation and Operational Excellence World Summit

    October 29, 2017 by ahmed

    3 Fantastic Giveaways from Business Transformation & Operational Excellence Insights

    If you had to choose one area of your business to improve on by December, which area would it be? Your Customer Experience? Your Leadership Team? Maybe, like many organizations recently, you’re looking to cultivate and nurture your Company Culture.

    For 7 days only, BTOES Insights, in partnership with TechTarget/SearchCIO, want to let you take your pick of 3 Amazing Giveaways, starting with a pack of 4 Premium White Papers.

    Download our 4 most popular White Papers from BTOES Insights now!

    #1: Get 4 Full White Papers

    This is our #1 best giveaway to date. Click here to fill in a one-time only form, and receive our 4 most popular Operational Excellence Resources of all time, including 1 x Ebook worth $49.95, 1 x White Paper, and 2 x Guides:

    • WHITE PAPER: Creating a Culture of Operational Excellence Discipline that leads to Operational Excellence
    • EBOOK: Intelligent BPM Systems – Impact and Opportunity – RRP $49.95
    • GUIDE: The Lean 5S Guide – Learning the Principles of the 5S/6S philosophy
    • GUIDE: 8 Principles to Achieve Operational Excellence

    #2: Get 5 Full Length Video Sessions on Culture Transformation

    We’re giving away 5 sets of Video Presentations AND Presentation slides on the topic of Enterprise-wide Culture Transformation. These full-length presentations come with their decks to use as your own Culture Transformation learning resource, from a variety of industries:

    • Daymond Cox, Ingersoll Rand: Transforming the Culture: Create a Lean and Continuous Improvement Culture in your Existing Business
    • Gary Peterson, O.C. Tanner: Empowering your Employees to Select their Own Improvement Projects that are Aligned with Strategy
    • Zac Jacobson, Ebay: Debunking Myths: How Operational Excellence Fosters Innovation and Agility
    • Joseph Spadaford, ComputerShare: Driving Change from Crisis Through Transformation
    • Beth Schmidt, Mutual of Omaha: The Critical Role of Culture in Strategy Execution

    #3: Get 35% off registration to the Business Transformation & Operational Excellence World Summit

    As partners of BPIR & COER, we want to give the community the exclusive offer of 35% off registration to the Business Transformation & Operational Excellence World Summit (BTOES18), March 12-16, 2018, Orlando, FL.

    Register for BTOES18 with the code BPIR by Midnight, September 29, to claim this discount.

    View the BTOES18 Agenda Now

    What will you learn at BTOES18?

    • Work with global continuous improvement leaders with an eye to the future and solving real life Operational Excellence challenges – take hold of new ideas to bring back to your organisation.
    • Discover how to accelerate your continuous improvement programme through merging Operational Excellence with Digital Transformation and Business Innovation.
    • Learn from others’ continuous improvement journeys, successes and failures, as industry leaders present case studies on how they achieved their goals.
    • Improve your own business processes, culture and customer satisfaction through technology and innovation with step-by-step success stories.
    • Receive in-depth guidance on how Operational Excellence creates top line growth, with a holistic view from strategy to execution.
    The Business Transformation & Operational Excellence World Summit & Industry Awards
    The Largest Scale, The Best THinkers, The Most Engaging Event.

  2. Best Practice Report – Design Thinking 2

    October 22, 2017 by ahmed

    Design thinking takes concepts and ideas – and makes them real and usable. For design thinking to work, organisations have to understand that creative abilities and confidence are not the sole preserve of a few select designers; every member of an organisation has the creative potential needed to deal with issues and contribute to problem solving. The most innovative organisations in the world have managed to embed design thinking into the DNA of their constituents. By doing this, they have developed products and services that are incredibly sensitive to the current and future needs of their customers. Design thinking is extremely useful for tackling ill-defined or complex problems. It can help organisations re-frame these problems in human-centric ways, and enables solutions to be prototyped and tested. There are several generic steps involved in the process, including defining the problem; re-framing the problem; brainstorming for solutions; prototyping; testing; and, implementing the most practicable solution. The design way of thinking is applicable to systems, procedures, protocols, internal users, and client experiences. Ultimately, it is meant to improve the quality of life for people and the planet.

    This report outlines the best practices research undertaken by BPIR.com in the area of design thinking. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.


    • What is “design thinking“?
    • Which organisations have received recognition for excellence in design thinking?
    • How have organisations reached high levels of success in design thinking?
    • What research has been undertaken into design thinking?
    • What tools and methods are used to achieve high levels of success in design thinking?
    • How is design thinking measured?
    • What do business leaders say about design thinking?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.

  3. Boosting knowledge sharing between government entities

    October 2, 2017 by ahmed

    The 11 “Dubai We Learn” project teams

    The 2nd Progress sharing day (Learning summit) of Dubai We Learn was held on 18 September 2017. In the opening speech, HE Dr. Ahmed Nuseirat, General Coordinator of DGEP, encouraged the teams to achieve world-class performance in their projects, and praised the progress made by teams so far.

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    One of the aims of the Dubai We Learn initiative is to promote knowledge sharing and collaboration between government entities. To achieve this, each of the 11 projects teams gave a 10 minute presentation to share their project progress. Discussions then followed between the teams on how they could assist each other.

    Since it has been five months since the launch of the projects, most of the teams have finished the Research stage of the TRADE benchmarking methodology – this is the methodology they are using to find and implement best practices. The main task of the Research stage is to gain a better understanding of the area of focus to be benchmarked through undertaking a detailed analysis of current processes and performance. As a result, some of the projects went from a specific to a broader aim, while some others went from a broader to more specific aim. The next step is the Acquire stage, where teams are looking for best practices from other organisations, this is mainly done through desktop research and benchmarking visits. Some teams took the opportunity of the relationships developed with other teams and have already conducted some benchmarking visits.

    The following shows the latest aim of each project:

    Dubai Civil Aviation Authority (DCAA):
    To identify and implement best practices in increasing the awareness Remotely Piloted Aircraft System (RPAS) services provided by the DCAA.

    Dubai Corporation for Ambulance Services (DCAS):
    To develop and implement a world-class performance management system for ambulance services.

    Dubai Customs:
    To identify with pilot entities from the Dubai Government best practices in the Client Accreditation process, set standards and benefits for the program with a view to start implementing the Dubai Accredited Clients Program across the pilot entities from February 2018.

    Dubai Electricity and Water Authority (DEWA):
    To identify and implement best practices in idea generation to improve employee engagement rate with the AKFARI Idea Management System from 20% in 2017 to a minimum of 40% by April 2018. Improving the Quality of the Ideas & Implementation Rate by 50%.

    Dubai Government Human Resource (DGHR):
    Launching Dubai Government HR Think Tank for future shaping, research-driven decision making and pioneering HR’s role for Dubai government.

    Dubai Health Authority (DHA):
    Within one year to develop and start implementing Dubai Diabetes prevention framework based on worldwide best practices to reduce the prevalence of Diabetes from 19.3% to 16.3% in 2021.

    Dubai Municipality:
    Identify and implement best practices in managing, sharing, and utilising knowledge across the organisation through an effective Innovation Hub that can create a robust base for innovation and increase the utilisation rate of knowledge sources.

    Dubai Police:
    To find and implement best practices in vehicle fleet maintenance in order to improve the productivity of Dubai Police Mechanical Works department to world-class levels.

    General Directorate of Residency and Foreigners Affairs Dubai (GDRFA):
    To identify and implement best practices in enriching a “Positive Energy Culture” at GDFRA.

    Knowledge and Human Development Authority (KHDA):
    To identify and implement best practices in transforming the way we work into a self-managed system that engages, empowers, and enlightens employees leading to elevated levels of employee happiness, innovation and productivity. Inspired by Sheikh Mohammed bin Rashid al Maktoum, “we are building a new reality for our people, a new future for our children, and a new model of development.

    Public Prosecution:
    To increase the number of the applications submitted electronically to more than 70% and to improve the electronic services provided to the applicant by March 2018

    If you have information that can assist any of these projects we would be pleased to hear from you.

    For more information about this initiative, download the attached article and sign-up up to COER’s newsletter to receive the latest updates.

  4. The 11th International Benchmarking Conference

    October 1, 2017 by ahmed


    The 11th International Benchmarking Conference (combined with the APQO’s International Quality Conference), Okada Manila, Metro Manila, Philippines, 22-25th October, 2017.

    The event will take place in the recently opened Okada Resorts World, One main topic will be benchmarking in the context of digitalization. Other topics are Evolution of Benchmarking, Future Manufacturing in a Digital World, Benchmarking to Drive Sustainability.

    For details please see the conference homepage. We are looking forward to see you there!