1. Excellence in Education – Strategic Planning

    August 30, 2014 by ahmed


    Watch the video above to learn about how Strategic Planning impacts learning and involves all stakeholders in Pewaukee School District.

    Pewaukee School District (PSD) is a small school district in Wisconsin, USA. PSD captured the attention of America by winning the prestigious Malcolm Baldrige National Quality Award which honours performance excellence in education, healthcare and business organizations. The Pewaukee School District (PSD), an innovative public school system, was one of only three organizations nationwide to receive the 2013 award. Winning the nation’s highest Presidential honour for performance excellence and visionary leadership is no small feat. The Pewaukee school system, which totals 2,791 students has only one high school, one middle school and two elementary schools.

    PSD planners state that – “In order to reach Strategic Planning goals, and thereby, achieve our Mission, we must have specific strategies in place to guide our work. Each year the Strategic Plan initiatives take into account the recommendations and opinions of citizens, staff, parents, and administration in two meetings designed to explore each strategy in the plan.” The strategies are as follows:

    Strategy:Teaching and Learning
    Pewaukee School District will provide a rigorous and relevant curriculum delivered by high quality educators who use innovative, research-based strategies to prepare students to compete in a global environment in the 21st century.

    Strategy: Technology
    Create classroom environments where students engage in collaborative, inquiry-based learning, facilitated by educators who are able to use technology to transform knowledge and skills into solutions, new information, and products.

    Strategy: Communication & Community Engagement
    Pewaukee School District will communicate, engage and develop partnerships with students, staff, and citizens to help reach our mission of academic excellence and positive citizenship for all students.

    Strategy: Workforce Engagement & Development
    Pewaukee School District will utilize best practices to hire, retain, engage, and develop a skilled and talented workforce that will enable the District to achieve its mission.

    Strategy: Facilities & Operations
    Pewaukee School District will provide safe, healthy, and efficiently operated schools to ensure the success of all students and accountability for all stakeholders.

    Neil Crawford

  2. South African Quality Institutes latest news

    August 29, 2014 by ahmed

    South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.


    August Newsletter:

    • Correlation matrices between ISO 9001:2008 and ISO/DIS 9001, by
    • Quality beyond standards, by Paul Harding
    • A new model for excellence in South Africa, by Christine Schaefer
    • Sustainable world class manufacturing and South African managers, by Bill Coetzee
    • What will Scottish independence mean for quality?, Paul Naysmith
    • Gender diversity in the boardroom, by Terrance M. Booysen
    • Quality in schools: winning ways, by Dr Richard Hayward

    Click here to download this newsletter.



  3. Participate in a survey on Learning Informally to Improve Work Practices by 30 September

    August 26, 2014 by ahmed


    gbn_logo      coer_logo

    Hi there!

    I’m Alan Samuel, a PhD researcher from the Centre for Organizational Excellence Research, Massey University, undertaking a fascinating project on learning to improve work practices by learning informally from others. The purpose of my survey is to understand how organizations around the world informally learn (apart from formal training or courses) better practices and implement or adapt them to increase the effectiveness of their own organization.

    If you have an interest in seeking an alternative cost-effective way of business improvement, this survey is for you. I am pretty sure this survey will stimulate your thinking in a vastly untapped area of your workplace learning capacity. The results of the survey will certainly be of benefit to you as well. In addition, you will get one month of access to the Business Performance Improvement Resources website (www.BPIR.comabsolutely free upon completion of this survey!

    At the bottom of this page is a link to the user-friendly online survey. Your responses will be kept completely confidential and your name will not be reported in any of our results. You should be able to complete the survey within 30 minutes or less.

    I really appreciate your willingness to participate in this global survey and will extend a copy of the results to you. The survey will be open till 30 September 2014.

    This project is part of a research in the Centre for Organizational Excellence Research (COER), Massey University, New Zealand. The project is also supported by the Global Benchmarking Network (GBN).

    If you have any questions or for further information on the survey, please contact me, Alan Samuel at alansamuelnow@gmail.com, NZ Mobile: +64220704436.

    Link to survey: https://www.surveymonkey.com/s/InformalLearnPractice2014

    Thank you very much for your participation!

    Alan Samuel

    PhD Researcher, Centre for Organizational Excellence Research
    School of Engineering and Advanced Technology, Massey University
    Private Bag 11222, Palmerston North, New Zealand
    Email: alansamuelnow@gmail.com, Mobile: +64 220704436

    Alan Samuel is a PhD researcher at the Centre for Organisational Excellence Research, Massey University New Zealand, www.coer.org.nz, He served in the Singapore Police Force as a directorate member in charge of organizational development and performance management. He was part of the team (Communications and Knowledge Management) responsible for the Singapore Police Force’s attainment of the Singapore Quality Award (SQA) with special commendation. He is a member of the New Zealand Organization for Quality (NZOQ).

  4. 3rd International Best practice Competition – 2nd call for entries

    August 22, 2014 by ahmed


    After two successful years of the International Best practice Competition, the details of the next competition has just been announced. The 3rd International Best Practice Competition will be held on the 25th of November 2014 at the Abu Dhabi Chamber of Commerce.

    Entries are expected from all around the world… the winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 29 September. If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience. For more information about the competition visit the competition website BestPracticeCompetition.com

  5. 3rd Global Benchmarking Award – 2nd call for entries

    by ahmed


    Benchmarking is defined as: the search for industry best practices that lead to superior performance. Benchmarking is not just about finding a best practice by some means, the methodology of benchmarking (or approach, strategy, framework or whatever called) plays crucial role in defining the end results, i.e. the best practice which leads to superior performance.

    For an organisations that wants to achieve “industry best practice” it should consider using a Formal Benchmarking approach using a benchmarking methodology (such as the TRADE methodology) combined with the use of Informal Benchmarking which can involve more people in the change process but is less rigorous.

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 with the winner being Watson Real Estate (New Zealand). In 2013 the winner was the Knowledge and Human Development Authority (United Arab Emirates). For videos on these award winning organisations go to www.globalbenchmarkingaward.com.

    The 3rd Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 3/4 December 2014, Orlando, Florida.

    The closing date for entries is the 29th of September 2014, for more information about the award visit the official award website.