1. EFQM mediocrity model

    April 28, 2014 by ahmed


    There are a lot of articles and books about success stories of excellent organisation. A good idea for an average organisation is to watch the high performers and try to learn from them, it is a very effective method if done right.

    To pursue business excellence, organisations need to apply a number of principles in order to be successful and achieve an outstanding level of performance. Unfortunately, for several reasons not all organisations can do that.

    Matt Fisher the COO at EFQM, came up with a brilliant idea, instead of showing organisations what they have to do to achieve excellence, he demonstrated some common characteristics of an average organisation, the things organisations need to avoid if they truly want to achieve excellent performance.

    After 25 years of promoting excellence in Europe, we’ve found that this aspiration is beyond the means of most organisations. Excellence is simply too hard to achieve. That is why we have developed the EFQM Mediocrity Model. There are many definitions, even words, for “mediocrity” but our definition is:

    Mediocre organisations strive to keep their stakeholders quiet by doing the minimum that is expected of them, with as little additional effort as possible. Anything for an easy life.

    Regardless of size, sector or maturity, organisations need to establish an appropriate management framework. If the organisation is seeking to achieve mediocrity, this needs to be simple to understand, look robust but actually does not require a lot of effort. The Fundamental Concepts of Mediocrity have been designed to help ensure this goal is achieved.

    Mediocre organisations recognise that customers are a “necessary evil” and do their best to minimise complaints. Complaints mean more work and no one likes that.

    Mediocre organisations recognise that most change is driven from outside the organisation, so the less contact you have with others, the better.

    Leaders in mediocre organisations have little idea of where they are going or what they are trying to achieve but ensure they know who to blame when things go wrong.

    Mediocre organisations achieve the minimum results that they can get away with, without getting shouted at by their stakeholders.

    Mediocre organisations have developed highly complex processes to minimise the chance of anything changing, ever.

    People in mediocre organisations should consider themselves lucky that they have a job and not expect too much in the way of training, development or opportunities to progress.

    Mediocre Organisations recognise that new ideas mean extra work. Why challenge the status quo? The adage “if it ain’t broke, don’t fix it” has proven true time and time again.

    Mediocre organisations recognise that sustainability is a “hot topic” and they really should say something about it, although they’re not always sure what. Never mind, some nice pictures of wind turbines and people planting trees will make it look like they’re helping to save the planet.

  2. Benchmark Memo: April 2014

    April 10, 2014 by ahmed

    Greetings to our members,

    Read our Standard Benchmark Memo (for all members) or our SPRING Singapore Benchmarking Memo (for members from Singapore)

    This month’s content includes:

    1. More than 100 Best Practice Videos for you to view
    2. Featured Case Study – Lean Six Sigma brings gold medal
    3. BPIR Tip of the Month – Best Practice Reports
    4. Spotlight on Events – 26th Qimpro Convention

    Best Regards,


    Neil Crawford

  3. Best practice report: Social Media

    April 3, 2014 by ahmed


    The term “social media” refers to forms of electronic communication through which users create online communities or networks to share information, ideas, personal messages, and other content.

    The Stage

    This Best Practice Report focuses on how social media has changed the way consumers use the Internet. Whereas, previously, they would simply log on to buy products or services, consumers now use social media platforms-such as Twitter, Facebook or LinkedIn-to learn about these products and services, as well as to share information about them, recommend them or even criticise them. This new consumer behaviour can have a significant impact on a company’s sales, reputation and even survival. Yet, many business leaders avoid or ignore this form of media because they don’t understand what it is, the various forms it can take or how to engage with it and learn from it.

    You are reading a Best Practice Report in html-format. Become a member of the BPIR to receive a new report in PDF-format every month (see examples: Benchmarking & Business Excellence). PDF-format can be saved on your hard drive, emailed to work colleagues, and are much easier to read and print out!.. For BPIR updates and best practices sign up to our FREE newsletter.

  4. The 26th Qimpro Convention – Call for projects

    April 2, 2014 by ahmed

    For the first time, with the assistance of BPIR.com, Qimpro is opening up its competition for cross-functional project teams to organisations outside of India. The deadline for applications is 31 May 15 June 2014 so get your applications together asap!

    · QualTech Prize for Process Improvement

    · QualTech Prize for Process Innovation

    · QualTech Prize for Sustainability

    Each of the three Prizes will be awarded in the Manufacturing and Services categories. Apart from traditional discrete and continuous process industries, Manufacturing also includes power generation, mining, and construction. Similarly, in the case of Services, apart from BFSI, hotels, airlines, IT/ITES, retail, and communication, it also includes power distribution, and hospitals.

    In 2013, the convention attracted 92 project entries.

    In 2014, the 26th competition cycle, aims to attract many more project entries from India and neighboring countries.

    Does your company have project teams in middle management that are breaking new ground in Improvement, Innovation, and Sustainability?

    Register your team projects for the 26th Qimpro Convention and vie for supremacy against our loyal participants such as: Titan, Aditya Birla Group, Godrej & Boyce, Vedanta Group, Reliance Industries, HDFC Bank, ICICI Bank, Kotak Mahindra Bank, YES Bank, Max Life and ICICI Prudential.

    Come and showcase how your company is changing the game.