1. Lean six-sigma brings dramatic improvements to crime lab

    December 30, 2013 by neil

    Monroe County Crime Laboratory, USA

    Lean consultants were called in to provide Lean six-sigma training at Munroe County Crime Laboratory to help rectify serious backlogs in DNA analysis.  Because the DNA analysis procedures were highly regulated it was possible to create standardized worksheets with checkboxes that covered all the necessary details that needed to be supplied. Fortuitously the standardised worksheets improved review processes where a major bottleneck was occurring.  A system was also devised that created a constant daily output of results.  At the commencement of the Lean six-sigma project the average turnaround of DNA results for the crime laboratory was some 121 days from the start of case analysis through to the completion of a final report. In just over one year of Lean six-sigma implementation the average turnaround time dropped to 15 days. On a month by month basis the case backlog continued to drop, with 861 cases at the start of 2013 deceasing to some 600 in seven months – a 30% improvement! These ground breaking results were the stimulus for other crime laboratories to improve their performance and help rectify a national problem. [1]

    [1] Brandt, D., (2013), Finding clues to solve backlog, Industrial Engineer, Vol 45, Iss 7, pp 48-50, Institute of Industrial Engineers-Publisher, Norcross

  2. Journal of Inspiration Economy – Call for papers

    December 29, 2013 by ahmed


    The Journal of Inspiration Economy is currently accepting manuscripts for publication.

    We invite scientists, practitioners, researchers and academics all over the world which would discuss and participate in creating a knowledge sharing community relevant to Government Inspiration, Inspiration for Community, Inspiration for Survival, Inspiration for Re-Building Society Fabric, Inspirational Economy Future, Inspiration through variety, Diversity and Co-existence management Inspiration, Entrepreneurship Spirit.

    Our objective is to inform author(s) of the decision on their manuscript(s) less than two months of submission(s). Following acceptance, a paper will normally be published in the next available issue.

    Instruction for authors and other details are available on our website here

    Prospective authors should send their manuscript(s) directly to the journal managing or chief editor. JIE is also seeking for qualified reviewers. Please register through e-mail and mention your area of interest of where your role be most suitable as a reviewer.

    Please send your request to:
    buhejim@gmail.com , and
    buheji@buheji.com, and

    Please circulate this email to all your academic and practitioner friends in you feel they would like to contribute and share their efforts and research on the business of change and inspiration to their organisations, society or the world.

    Many thanks for your support

    Best regards,
    Dr. Mohamed Buheji
    Managing Editor (JIE)

  3. Benchmark Memo for BPIR Members: December 2013

    December 22, 2013 by ahmed

    Greetings to our members,

    Click here to read the Benchmark Memo

    This month’s content includes:

    1. Employee Interviewing best practice report.
    2. Cooperative Leadership
    3. The Sponsor as the face of Organisational Change
    4. Customer loyalty programme gives competitive advantage
    5. Lessonsin building strategic customer relationships

    Best Regards,


    Neil Crawford

  4. 2013 Business excellence awards around the world

    December 4, 2013 by ahmed


    In the pursuit for excellence, 2013 was a very challenging year for many organisations around the world. Business excellence awards are the most prestigious awards any organisation can achieve; it recognises organisations which have demonstrated excellence in all areas of operation. Below are some of the business excellence award winners of 2013, for a list of other business award winners join BPIR today (we have a database of 13,000 award winners stretching back over 8 years) and learn how they achieved their success.

    Baldrige National Quality Award
    Pewaukee School District
    Sutter Davis Hospital
    Baylor Regional Medical Center at Plano

    EFQM Excellence Award
    Alpenresort Schwarz – EFQM Excellence Awardand Prize Winner
    BMW Regensburg
    GHA Glasgow Housing Association
    Nilufer Municipality
    St Mary’s College
    Stavropol Agrarian University
    WDH Wakefield and District Housing
    GC Europe

    Singapore Quality Award
    Building and Construction Authority
    Nanyang Girls’ High School
    Tiong Seng Contractors
    Systems on Silicon Manufacturing Company
    Qian Hu Corporation
    Biosensors Interventional Technologies

    New Zealand Business Excellence Foundation Award
    Spectrum Care Trust – GOLD
    Western Bay of Plenty District Council – GOLD
    Waipa District Council – SILVER
    Bay of Plenty District Health Board – BRONZE

  5. BPIR Best Practice Newsletter – December 2013

    December 3, 2013 by ahmed
    Visit BPIR.comForgot your password?Not a member?



    Seasons Greetings from the BPIR team!

    Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

    Upcoming Events
    Certified Productivity Practitioner (Retail), Singapore 8 Jan. Organiser: Singapore Productivity Association.

    Ottawa Public Sector Quality Fair, Ottawa 4 Feb.  Organiser: Excellence Canada

    Internal Auditing Adelaide, 24 – 25 Feb.Organiser: Australian Organisation for Quality (South Australia).

    Certificate in Business Excellence, Wellington 11 Mar. Organiser: New Zealand Business Excellence Foundation

    Benchmarking for Excellence,
    13 – 14 Mar.

    ** See BPIR Events Calendar for more

    BPIR News
    • 2013 Business Excellence Awards around the world – 2013 Award winners of Baldrige, EFQM, Singapore and New Zealand Business Excellence award. ….read more
    • The Sponsor as the face of Organisational Change – Why a large number of projects fail and how to avoid that. ….read more
    • How Mindfulness impacts Organisational Performance – What is Mindfulness and how is an employee’s personal mindfulness practice affected by organisational circumstances. ….read more
    • 2nd Global Benchmarking and Best Practice Awards – The award winners of the 2nd Global Benchmarking Award and Best Practice Competition ….read more

    Spotlight on Events
    2nd Global Benchmarking and Best Practice Awards
    The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award were held at the Business Excellence Global Conference in October, Singapore.2nd Global Benchmarking Award:Winner:

    • Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.

    Runners up:

    • Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
    • OurBenchmarking Approach, Ku Yuen Wah, Head – Process and Service Innovation, OCBC Bank, Singapore.


    2nd International Best Practice Competition


    • ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore.

    Runners up:

    • UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore.
    • Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.
    • Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore.

    Spotlight on Self-Assessment

    Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:

    • Eco-Design Health Check – This self-assessment will help you to easily and quickly assess how well the concept of environmental design is integrated within the product lifecycle from design to disposal. .read more
    • Strategic Planning Five Minute Needs Assessment This simple self-assessment tool consists of 15 questions to evaluate your company’s approach to strategic planning. The tool is designed for busy people who want results fast. Through completing the quiz, you can rate your company’s performance with regard to the most critical elements of good strategic planning and management. Simple suggestions for improvement are provided. ....read more
    • Six Sigma Self-Assessment – This self-assessment will help you to assess the quality of your organisation’s six sigma approach. .read more

    Featured Publications
    Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the “Accounting” category (one of 23 categories):
    – Financial Management
    – CPA Client Tax Letter
    – Journal of Accountancy
    – Financial Theory and Practice
    – Management Accounting Quarterly
    – International Journal of Government Auditing

    Best Practice Case Studies

    Read one of our best practice case studies:

    Collaborative inquiry leads to innovative technologies
    This snippet and associated article describe cross functional teams from the colleges of engineering and nursing at the University of Detroit Mercy, USA.Engineering and nursing teams formed multidisciplinary partnerships in order to design useful products for patients with disabilities. The team members needed to learn collaborative skills including how to communicate effectively outside their respective disciplines. Brainstorming sessions were carried out both virtually, and in person. Proprietary systems were used to facilitate collaboration and enable the participants to share files, research documents, and to exchange ideas. Faculty personnel were able to monitor interactions in the virtual chat room. Examples of the innovative technologies developed included:
    • A triceps strengthener enabling a paralyzed man transfer from his wheelchair.
    • A hip and knee exerciser for a man with worsening muscular sclerosis.
    • A laundry extractor for a woman with spina bifida to enable her to take clothes out of the washing machine.
    • A detachable motor for non-electric wheelchairs.
    • A grasping device enabling a man, following a gunshot wound, to hold papers in and ineffective hand.
    • A smart-technology walker to help lift patients in the event of a fall…. read more
    Crowd sourcing solves difficult problems economically and quickly
    Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, www.challenge.gov. Examples of successful crowd sourcing projects were as follows:
    1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.
    2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly…. read more

    Remember to

    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.


    Neil Crawford


    General Manager

    BPIR.com Ltd

    Business Performance Improvement Resource (BPIR)

    Centre for Organisational Excellence Research (COER)



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