1. 2012 Business Excellence Awards around the world

    February 23, 2013 by ahmed


    In the pursuit for excellence 2012 was a very challenging year for many organisations around the world. Business excellence awards are  the most prestigious awards any organisation can achieve, it recognises organisationswhich have demonstrated excellence in all areas of operation.Below are some of the business excellence award winners of 2012, for a list of  other business award winners join BPIR today (we have a database of 13,000 award winners stretching back over 8 years) and learn how they achieved their success.

    EFQM Excellence Award

    • BMW Plant Regensburg
    • Bosch Tecnologie Diesel e Sistemi Frenanti S.p.A.
    • Coca-Cola Icecek A.S.Ankara Plant
    • JSC “Medicina”
    • pom+Consulting
    • Robert Bosch GmbH Bamberg Plant

    Singapore Quality Award

    • Singapore Customs
    • Wing Tai Retail Singapore

    UK Excellence Award

    • Interserve Construction
    • Merseyside Probation Trust

    Canada Awards for Excellence – Order of Excellence

    • College of Registered Nurses of Nova Scotia
    • Saint Elizabeth
    • Seaview Manor Corporation
    • Diversicare Canada Management Services Co., Inc.
    • Manulife Investment – Operations
    • Ontario Ministry of Northern Development and Mines
    • Ontario Parks, Ministry of Natural Resources

    New Zealand Business Excellence Foundation Award

    • Porirua City Council – Bronze

    The 86 countries that organise business excellence awards are described in this blog, https://blog.bpir.com/business-excellence/eighty-six-countries-with-national-quality-business-excellence-awards/

  2. Global Benchmarking and Best Practice Awards

    by ahmed
    Margo Brewer
    receives the 1st International Best Practice award
    Greg Watson receives
    the 1st Global Benchmarking award

    The 1st International Best Practice Competition and GBN’s 1st Global Benchmarking Award were held at the World Business Capability Congress in December, Auckland, New Zealand.

    The Best Practice Competition encourages organizations to share their best operational and managerialpractices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is alignedto the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).Congratulations to the winners of the New Zealand Best Practice Competition:

    SME category winner: Watson Real Estate Limted
    Runners up: Kerridge & Partners and Black Watch ConstructionLimited

    Large category winner: Spectrum Care
    Runners up: Bupa Care Services and Otago Polytechnic

    Overseas category winner: Curtin University (Australia)
    Runners up: Tata Consultancy (India), OCBC Bank – Consumer Credit Risk Management Department (Singapore) and Dubai Police (UAE)

    The winner of the 1st International Best Practice Competition: Curtin University (Australia)
    Runners up were: Watson Real Estate limited (NZ) and Spectrum Care (NZ)

    1st Global Benchmarking Award:
    Entrants to the Best Practice Competition may also enter the Global Benchmarking Network’s Global Benchmarking Award. This requires organisations to share a best practice and describe how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive.The GBN’s Global Benchmarking Award was designed by Benchmarking Partnerships (Australia), BestPrax Club (India) and COER (New Zealand) on behalf of the GBN. It was first trialed in India in 2010.
    The winner of the 1st Global Benchmarking Award: Watson Real Estate Limited (NZ)
    Runners up were: Canon India, Spectrum Care, and Dubai Police.

    Best Papers Award (sponsored by Otago Polytechnic) were:

    • 1st prize: Dean Mischewski: Tait Communications: our lean journey.
    • 2nd prize: Carl Sander-Edwards: Back to the future- developing leaders and managers the way humans evolved tolearn
    • 3rd prize: Alan Baldwin: Prevention vs. correction: the cost of quality in dental care.
    • PhD paper prize: Johan Parmler: Improving financial performance by non-financial measures

    Over 100 papers, PowerPoint presentations and videos from the Congress are available at http://www.worldbusinesscapabilitycongress.com/membership1/

    Thanks to all the sponsors, Platinum Sponsors (Auckland Tourism Events and Economic Development, Ministry of Business Innovation and Employment), Awards Dinner Sponsors (Gallagher, NZBEF), Gold Sponsors (Thornley Group, JAS-ANZ, Telarc & SAI Global), Best Paper Sponsors (Otago Polytechnic), Silver Sponsors (Promotional Shop) and other Sponsors (Bartercard).



  3. Shocking Statistics On Email As A Productivity-Stealer

    February 21, 2013 by ahmed

    Following to our blog post What successful people do with the first hour of their work day, where we talked about successful people and found that they start the day with something other than checking emails. One of the common complaints of employees is the email overload, businesses lose countless hours every day due to dealing with unwanted emails.

    This blog post by Robyn Pearce shows a shocking statistics about time and productivity lost due to email interruptions.

    The good news is that there are a lot of tools available (many are free) to help you deal better with “email floods”, in our next blog in this series we will present some best practices to help you to be more efficient and effective with emails.

    Ahmed Abbas


    • Most knowledge workers lose about 28% of their day or 2.1 hours a day to constant interruptions.
    • A common result is pseudo ADD, a term coined by two Harvard psychology professors to explain addiction to the bombardment of information.
    • We get black and white thinking and we start to lose perspective and shades of gray, and we get constant low level feeling of panic and guilt.
    If you read my last article ‘Don’t make email the first thing of the day’, you may have been a tad surprised. (And if you’re one of the small number of people who doneedto check email first thing, just ignore that recommendation.)For the rest of us, email overload is alwaysin the top 5 most common problems workshop participants complainabout.There are two core issues.

    1. Information overload and what it’s doing to our productivity.
    2. How long it takes to get refocused when we’re interrupted.
    First, information overload. You’ll be interested in who is researching and offering advice – much of it seemingly counter-intuitive to the way many people manage their daily digital load.
    • Intel, since 1995.
    • Harvard researchers.
    • Basex, a New York- based research company. They specialise in information overload.
    • Microsoft and Google.  They’re members and contribute both financially and with research to the Information Overload Research Group, a non-profit interest group which began in 2008. It’s dedicated to raising awareness, sharing research results and promoting solutions to help people manage information overload.
    • Many other time management experts around the world, including Steuart Snooks, an Australian email and information overload expert from Australia.
    And interruptions? They come from many sources – face-to-face from colleagues or customers; anyformof digital delivery – email, text, phone, SMS; and often we interrupt ourselves – because our focus is distracted for a range of reasons.I interviewed Steuart Snooks last year for our GettingAGrip Inner Circle membership programme. We went into a lot more detail than I can give in this short article, covering both the key points of his white paper ‘The 8 Critical Impacts of Information and Email Overload’ and some solutions. Below I share a few points and you can download an 8-page summary of the interview at www.gettingagrip.com/steuart-snooks-email-information-overload/

    So, ready for the shocking statistics?Most knowledge workers lose about 28% of their day or 2.1 hours a day to constant interruptions.

    It’s not the interruption itself, which might only be very brief, that’s the issue. Nor is it the method of delivery. The problem is the recovery time. It can take an extraordinary amount of time to get back the train of thought we had before the interruption occurred. Typically it will take 10-20 times the length of the interruption before we can refocus (and that’s if we’re not interrupted again!) For example, a 30 second interruption will take 5-10 minutes to recover from. This accumulates quite alarmingly over the period of a day.  The information is often very relevant but it’s the timing of its arrival (if we don’t control it) that causes the damage.  If we’re already working on a higher priority task when it arrives, it has a strong negative impact.

    Steuart Snooks: ‘A common result is pseudo ADD, a term coined by two Harvard psychology professors to explain addiction to the bombardment of information. They noticed that many people are experiencing shortened attention span because of the forms of communications used today. This has a sustained negative neurological effect as well. It isn’t an illness; it’s purely a response to the hyper-kinetic environment in which we live.

    ‘So when a manager is desperately trying to deal with more than he can possibly handle, the brain and body get locked into a circle where the brain’s frontal lobes lose their sophistication. We get black and white thinking and we start to lose perspective and shades of gray. People with this sort of difficulty struggle to stay organised, to set priorities and to manage their time. They experience a constant low level feeling of panic and guilt.

    ‘We must be careful that our technology doesn’t drive our behavior and that we actually have a behavior that is right for the technology. Then we make sure we’re the master and it stays as the slave.’

    Paul Chin, in his online journal ‘Dealing with information overload’: “Rampant multi-tasking and the deluge of available information has produced a counterproductive culture and created a paradox. The more we try to do the less we get done. And the more inundated we are with information the less time we spend absorbing it.”

    Individual situations vary, but for many of us, some things we can’t control but a surprising amount we can – if we change a few simple things.

    Robyn Pearce: known as the Time Queen,  runs an international time management and productivity business, helping people find more time. She’s based in New Zealand. Get your free report ‘How To Master Time In Only 90 Seconds’ and ongoing time tips at www.gettingagrip.com.