1. Keyword Searches

    November 23, 2009 by
    The strength of the BPIR.com is found in its vast amount of content in the form of research and case studies, and the fact that it is all accessible by keyword searches. To do a keyword search simply type your keyword into the "search site" box at the top right of the BPIR.com Home Page. Note if you perform this search from the non-members area you will only find information in the non-members area – to see the power of this search it needs to be done in the member's area.

    The value of doing a keyword search is evidenced by a recent request from a member who needed assistance in finding information on "Best Practices in ATTENDANCE MANAGEMENT." We had a look using the keyword search feature. We searched "Absence", "Absenteeism", "Attendance", and "Employee Absence" and were able to respond with:

    Keyword: Attendance
    Measures (2)
    Tools & Techniques (5)
    Case Studies (12)
    Research Studies (7)
    See screenshot of search results

    Keyword: Absence
    Measures (6)
    Tools & Techniques (10)
    Case Studies (16)
    Research Studies (13)
    See screenshot of search results

    Keyword: Absenteeism
    Measures (8)
    Tools & Techniques (10)
    Case Studies (9)
    Research Studies (26)
    See screenshot of search results

    Keywords: Employee Absence
    Measures (6)
    Tools & Techniques (7)
    Case Studies (11)
    Research Studies (10)
    See screenshot of search results

    Some of these may be duplicates. None specifically address "Best Practices in Attendance Management", but best practices can be drawn from the Case Studies and Research Studies. For example things like Employee Engagement, Work/Life Balance, Wellness Programmes, Reward and Recognition programmes, Job Sharing are all reported as being useful in reducing absenteeism (improving attendance)

    Here are a couple of the 10 Research Studies that came up in a keyword search "employee absence".

    Absence control and unscheduled absences

    This snippet and its associated article provide evidence of the use of absence control programmes. In a 2004 CCH absence survey employers reported that 60% of unscheduled absences were for reasons other than physical illness. Reasons given for absences included: family issues (21%), personal needs (20%), employees` entitlement mentality (14%), stress (5%).

    Respondents ranked absence control programmes on a 1-5 scale in order of effectiveness as:
    1) Paid leave banks (also known as paid time-off programmes) 3.9 (used by
    21%). These programmes provide employees with a bank of hours to be used for various purposes instead of traditional separate accounts for sick, vacation, and personal time;
    2) No-fault systems 3.7 (used by 31%). This programme limits the number of unscheduled absences allowed, regardless of circumstances, and take specific
    disciplinary actions if that number is exceeded;
    3) Disciplinary action (most popular and used by 88%) 3.5;
    4) Buy-back programmes 3.4 (used by 17%). In these programmes employees are compensated for the allotted time off that they don`t use;
    5) Yearly review process 3.2 (used by 58%);
    6) Personal recognition programmes 3.10 (used by 33%);
    7) Bonus programmes 3.10.
    Article R6299

    Work / Life Balance Initiatives impact on absenteeism

    This snippet and its associated article discuss the impact of Work / Life Balance Initiatives on absenteeism. In a 2004 CCH absence survey employers reported they had an average of 3.4 work-life programmes in operation and those organisations reported as having better morale offered a greater number of initiatives than those with fair to poor morale. Respondents also ranked, on a 1-5 scale, the work-life balance initiatives used that best reduced unplanned absences. These were reported in order of effectiveness

    1) Flexible scheduling 3.8 (used by 66% of respondents);
    2) Compressed work week 3.8 (used by 28% of respondents);
    3) Leave for school functions 3.6 (used by 24% of respondents);
    4) On-site health services 3.6 (used by 23% of respondents);
    5) Job sharing 3.5 (used by 25% of respondents);
    6) Telecommuting 3.5 (used by 20% of respondents);
    7) employee assistance program 3.0 (used by 73% of respondents);
    8) Work-life seminars 3.0 (used by 15% of respondents);
    9) Wellness programs 3.9 (used by 41% of respondents);
    10) Child care referral programs 2.8 (used by 14% of respondents)
    Article R6299

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    Kevin McKenna

  2. Knowledge Management Webinars

    November 9, 2009 by
    Knowledge Management is one of the hot and emerging subjects of the day  – it is  playing a crucial part in the competitiveness of organisations. To be competitive in the future it is important to understand what is knowledge management, why is it so important to each one of us, and how to implement an efficient and effective knowledge management process.

    To help companies on their knowledge management journey a series of Knowledge Management webinars will start on the 25th of November starting with the Schaeffler Group of Germany.

    Mr. Paul Seren Head of Knowledge Management at Schaeffler Group will present Schaeffler’s Knowledge Management journey since 2000 and main areas for Knowledge Work and Knowledge Management at the Group.

    By participating in the webinar you will have the opportunity to share best practices and discuss Knowledge Management issues and receive documentation of the presentation, discussion, and   case study.

    As a special offer BPIR members will receive a 15% discount when signing up for the webinar, please email webinar@bpir.com to obtain the discount code.

    To effectively deploy knowledge management and enable the successful leveraging of information and knowledge assets within your organisation by learning from leading companies sign up now at http://www.benchmarkingpartnerships.com.au/w_webinarSchaefflerGroup.htm


    Ahmed Abbas
    Benchmarking Researcher

    Paul Seren
    Mr. Paul Seren, Head of KM at Schaeffler Group

  3. Social media use by organisations: a recent report


    According to a recent survey by the International Association of Business Communicators (IABC), social media offers an important and growing set of communications tools. These tools are being utilised by organisations worldwide for effective employee engagement.  The survey which involved almost 1500 participants specifically addressed the use of internal/external social media tools, see the charted results below. Blogs were used most at 47%, and discussion boards (or internet forums) ranked very high at 65% when planned future use is taken into account. Interestingly the survey revealed that more than half of top executives did not use social media, however 12% did regularly use internal and external social media.

    See full survey results on the iabc.com website [pdf link]  

    Neil Crawford

    Senior Researcher
    BPIR.com Limited