BPIR Newsletter: December 2016

December 9, 2016 by ahmed

Our Holidays season deal, use 30DEC2016 promo code and save 30% on new membership

Hi,
Seasons Greetings from the BPIR team!
Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.


Best Practice Events

BPIR News

  • Cyber security risk management: what should we be talking about?….read more
  • A systems perspective to leadership and strategy….read more
  • 5 (budget) hacks for building amazing office culture….read more
  • Chapter on Organizational Excellence for the global encyclopedia….read more
  • Call to participate in the 1st Global Assessment on the current state of organizational excellence….read more
  • Celebrating 25 years of excellence in Scotland….read more
  • They know how to do it in Singapore….read more
  • The BestPrax Conclave….read more
  • Four U.S. organizations receive nation’s highest honor for performance excellence….read more
  • Another Baldrige ambassador takes the message overseas
    ….read more
  • Management systems interview with Ian Hendra….read more

5th International Best Practice Competition – Call for entries

The 5th International Best Practice Competition. will be held in Mumbai, India, 25/26th April 2017 courtesy of BestPrax Club.

To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 23 January. Last year there were 38 entries with 28 qualifying to the Competition Event.

The winners of the International Best Practice Competition in 2015 were Al Jazeera International Catering LLC, UAE with a best practice titled ‘Our Planet – Our Responsibility‘. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled ‘Cultural Sensitivity Gives Birth to a Maternity Care

10th International Benchmarking Conference and 5th Global Benchmarking Award – 8 Dec 2016

The Global Benchmarking Network (GBN) is pleased to announce the 10th International Benchmarking Conference (IBCON). This 2016 event is targeted for senior leaders in both the private and public sectors, with a distinct and unique focus on how to sustain performance excellence through benchmarking and best practices for the next 10 – 20 years or more

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

This is an excellent opportunity to learn from world’s best practices of several companies

BPIR Tip of the Month – Business Excellence Models

This area of the web-site allows  users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 270 top publications! Here are a few of the titles from the “Banking and Finance” category (one of 23 categories):
– Global Finance
– Business Credit
– The Secured Lender
– Independent Banker
– Communities & Banking
– Journal of Financial Planning

Voice of the customer provides many insights

This article describe customer loyalty management by Healthy Directions, a natural health and supplements firm. The organisation began a `Voice of the Customer` programme by emailing a weekly product survey. The survey provided powerful feedback that guided loyalty strategy and encouraged repurchasing of products. It also enabled Health Directions to improve labelling on products to ensure that consumers understood when to take supplements and thereby improve product efficacy. Automated systems including text analytics were used to enhance the Voice of the Customer programmes and this led to many actionable day to day insights.The programme repidly became an inseperable part of Healthy Direction`s operations.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,
Neil Crawford
——————
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
neil@bpir.com
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