Questions on Quality Management

March 12, 2009 by admin

Hello all,,,

My name is Ahmed, the newest member in BPIR.com team and this is my first blog, I would like to share with you some questions I’m thinking about.

What is the future of quality? What is the next big thing? What does the future hold for the profession after the recent global financial crisis?

Ideally, quality professionals are the people that organisations rely on to search for improvements and eliminate wastes, is this what is happening currently?
Have you noticed that quality departments have become smaller!!! while its roles and knowledge are spread throughout all the functions and departments in most organisations, in my opinion this means quality is everyone-job now, all employees should know and put in practice some quality tools and techniques not just the responsibility of business excellence or quality control department.
That’s good thing for organisations (I mean the knowledge part not the smaller quality departments part) and overtime will result in developing quality culture but this will result in demand for more specific solutions and more tailor made programmes which is a new challenge for quality service providers for businesses (B2B) such as accreditation bodies and research agencies, how to address the very specific needs of other quality professionals in different sectors such as healthcare, education and food such challenge faced ISO9001 earlier and resulted in developing sector specific versions (ISO / TS 29001 for petrochemicals, TL9000 for Telco and ISO13485:2003 for design and manufacture of medical devices, etc..).

Fortunately, we have very good tool that can bridge the gap between two processes in two different entities in two different sectors, which is Benchmarking.

But Benchmarking as a process may takes significant time and resources so we need to do something to help us to accelerate the process and make life easier. Well, here comes another question, what will happen if we mixed a performance resource with web 2.0 technologies into one website?

So, what does the future hold for us?

This is what you will experience in the next few weeks.

Best regards,

Ahmed

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