1. The COER Perspective

    October 21, 2010 by
    COER_Logo

    This October, the Centre for Organisational Excellence Research (COER) has issued its periodical newsletter to inform readers of its research findings and initiatives in organisational excellence, benchmarking, and performance improvement.

    The first section includes research being undertaken to develop a “guide model” to help professionals select the right performance improvement programme, through the use of a simple step-by-step procedure.

    Whether you are looking to know the latest research in the field or you would like to know what are the latest must attend event or even book suggestions and reviews plus much more you will find it in COER newsletter

    The contents for the newsletter are listed below:

    1. A GUIDE Model for Selecting Improvement Initiatives to Achieve Organisational Excellence.
    2. The Role of Organisational and National Culture in Business Improvement Initiatives.
    3. What Are the Triggers for Business Excellence?
    4. PhD Opportunities in Best Practice and Business Excellence Research.
    5. Eighty-Six Countries with National Quality/Business Excellence Awards.
    6. The Impact of Business Excellence/Quality Awards: An International Study.
    7. Business Excellence Tools for Self-Assessment.
    8. Professionalising the Application of Benchmarking.
    9. What Will Benchmarking Be Like in 2030? The GBN Wants to Know Your Views.
    10. Finding Best Practices Faster…
    11. Read the Latest News.
    12. Customer Complaints Resolution, Succession Planning and Business Outsourcing.
    13. Benchmarking Support in the Middle East.
    14. BPIR.com Limited’s Growth Plans – Partner Search.
    15. “Must Attend” Events.
    16. Forthcoming Events.
    17. Past Conferences/Events
    18. Book Reviews
    19. Subscribe to COER News.

    You can download the newsletter from here 


  2. What will be the future of benchmarking? – share your view.

    September 22, 2010 by
    The Global Benchmarking Network is embarking on a project to look at the future of Benchmarking up to the year 2030.
     
    This project will answer the following questions – What will Benchmarking look like in 2030 – and in between? What are the tools, methodologies and technologies that Benchmarkers can use now to help organisations and economies to improve their outcomes?

    Please accept this invitation to participate in the survey, the survey will take less than 10 minutes to complete.

    Once you complete the survey, you will immediately gain access to the Global Benchmarking Network “Benchmarking 2030 Interim Report” showing our initial research findings. Further findings will be presented at the 5th International Benchmarking Conference, 5-6 December 2010, Kuwait, kuwaitbenchmarking.com . The final report will be published in 2011.

    Click here to participate in the survey and get the free report.


  3. Watch a pre-recorded webinar on “Business Excellence and Benchmarking – A Global Perspective”

    June 13, 2010 by admin
    Hello allI delivered this webinar on 8 April 2010 in Toronto, Canada.  It draws from three projects:

    • A research project on behalf of SAI Global in 2006 to review and update the Australian business excellence framework. This project has the involvement of 16 countries (including Canada) and was endorsed by the Global Excellence Model Council. It was a unique project in that it is not only looked at the design of business excellence frameworks but also how best to deploy them on a national basis.
    • A research project on behalf of the Asian Productivity Organisation in 2009 to identify the value and impact of business excellence. Five countries participated in the research; India, Japan, Singapore, Taiwan, and Thailand.
    • A research project on behalf of the Global Benchmarking Network in 2008 to investigate awareness, use and benefits of benchmarking.

    The presentation:

    1. Reflects on the history of business excellence.
    2. Presents the research evidence on business excellence. What evidence is there that business excellence leads to long-term and sustainable business success?
    3. Describes where we are now in terms of business excellence from a global perspective and what the future holds. Are the models here to stay?
    4. Presents research findings showing how national business excellence custodians (the bodies responsible for business excellence) are assisting companies within their country and what more could be done to help companies on their journey towards excellence.
    5. Focuses on recent innovations in “Benchmarking” which has led it to become one of the key tools of business excellence and organisational learning.
    6. Presents the expert’s views on the steps to take to become world-class.

    To watch the recording visit the following URL: http://connectpro24581019.acrobat.com/p54078139

    Access the recorded session with the following information:
    User name: benchmarking@nqi.ca
    Password: bench

    You will notice in the presentation I was a bit twitchy. This was because I was given 3 very strong coffees before the presentation as I was falling asleep. I had arrived in Toronto at 2.00am to find that  I was locked out of the hotel I was supposed to be staying at and instead had to stay at a flea-infested motel – must have been the dirtiest hotel on the planet but I had no other choice at that time in the morning! Anyway the coffee worked and I got through the presentation and now know where not to stay in Toronto!

    Thank you to the National Quality Institute, Canada, www.nqi.ca, for allowing BPIR Newsletter readers to watch the webinar.

    Best regards
    Dr Robin Mann, Commercial Director and Part-Owner, BPIR.com Limited, r.s.mann@massey.ac.nz


  4. Benchmarking in year 2030, any idea how it will look like?

    June 1, 2010 by
     
    Future of Benchmarking
    The Global Benchmarking Network is embarking on a project to look at the future for Benchmarking up to the year 2030. This project will take into account new technologies and social networking opportunities as well as issues such as global financial crises, governance, political, social and environmental trends and changing natural characteristics.  However the project also needs to look well beyond the current issues.

    Any inputs would be greatly appreciated.

    This project will answer the following questions – What will Benchmarking look like in 2030 – and in between? What are the tools, methodologies and technologies that Benchmarkers can use now to help organisations and economies to improve their outcomes? The main outcome will be to report on results of a  Roundtable at end 2010 – as part of the Dubai GBN AGM and Annual Conference.

    The project will investigate the use of benchmarking and the future use of benchmarking techniques: It will connect Benchmarking experts with people from politics, science and companies and discuss the use and future use of benchmarking (e.g. survey, roundtable discussion, delphi study). Key parties to the proposal are Bruce Searles, Benchmarking Partnerships (project leader), Dr Robin Mann, bpir.com and Dr Holger Kohl, Fraunhofer.

    Best wishes,

    Bruce Searles
    Director
    Benchmarking Partnerships


  5. Survey on Business Improvement Initiatives – Can you help?

    August 14, 2009 by

    Hello all,

    I’m Musli, a PhD student at the Centre for Organisational Excellence Research (COER), Massey University (BPIR.com’s founding organisation). I’m conducting a survey on business improvement initiatives. This survey is part of my doctoral study, which is supervised by Dr. Robin Mann and Dr. Nigel Grigg.

    As you know, there are numerous business improvement initiatives that can be used by organisations to improve quality, productivity and sustainability towards achieving excellence. The initiatives can be approaches, systems, tools and/or techniques, such as, Six Sigma, Lean, ISO9000, ISO14000, Business Process Reengineering, and Benchmarking. The right initiatives to be used may vary depending on several factors, for instance, the current maturity level of the organisation, organisation type and size, and the capabilities and responsibilities of the workforce.  Moreover, there is also a lack of clear understanding by people regarding when, where and how to implement the initiatives. In order to help organisations to select suitable initiatives according to the contexts, this survey attempts to identify where the main business improvement initiatives should be used according to the following areas: leadership and social responsibilities, strategy and policy, customers, processes, workforce, and, partnerships and resources.

    All practitioners, managers, executives, consultants and/or academicians who have a good understanding and experience on business improvement initiatives are invited to complete the on-line survey – click on link below:

    http://www.surveygizmo.com/s/140713/initiative

    I hope you can participate. If you have completed the questionnaire and request form, you will be sent a copy of the survey findings through email, once it is ready.

    Please complete the survey by 28th of February 2010. For further details, please refer to the front page of survey instrument

    Your kind participation would be much appreciated. Thank you very much.

    Best regards,

    Musli Mohammad
    PhD Student
    Centre for Organisational Excellence Research (COER)