1. Excellence Without Borders – A Global Project

    April 9, 2015 by ahmed

    The Centre for Organisational Excellence Research (COER) has recently started a major benchmarking project “on the design, deployment and impact of National/Regional/Sectoral Business Excellence (BE) programs”.
    The objectives for this project are to:
    Identify how Business Excellence Custodians:

      1. Design their BE frameworks;
      2. Deploy their BE frameworks (consisting of “awareness” – how custodians create awareness of the framework; “application” – how custodians are assisting organizations in applying or using the framework; and “recognition” – how custodians recognise and reward those organizations that achieve excellence as assessed against the framework;
      3. Support the design and deployment of their BE frameworks; and
      4. Measure the success of their BE frameworks.

    For the purpose of this study Business Excellence Custodians are those enterprises (private or public) that own, instigate, administer or support National/Regional/Sectorial (and other variants of these) within their country or geographical ‘region’. They have responsibility for the oversight, development, deployment, measurement and management of such BE Frameworks.

    The project aims to be the largest ever study on BE with a goal to compare and assess the effectiveness of National/Regional/Sectoral BE frameworks in 30 or more countries – there is the potential to involve over 50 countries. A Benchmarking Report, sharing the project’s findings, will be produced for the use of BE Custodians with the rules on data confidentiality and the report’s dissemination decided by the Custodians as part of the study. In addition, at least 5 academic refereed journal papers will be published to share the findings

    Two studies of a similar nature have previously been undertaken by COER and Massey University in 2005 and 2010. These studies, for the BE Framework Custodians in Australia – SAI Gobal (with 16 countries participating), and the Asian Productivity Organisation (5 countries participating), have set a benchmark for this new, larger global study. Many of COER’s published papers and reports from previous studies are available here.

    Nicky Campbell-Allen
    PhD Researcher for “Excellence Without Borders”
    Centre for Organisational Excellence Research,
    Massey University, New Zealand
    E-Mail: N.M.Campbell-Allen@massey.ac.nz
    Nicky Campbell-Allen
    Dr. Robin Mann
    Chief Supervisor for “Excellence Without Borders”
    Centre for Organisational Excellence Research,
    Massey University, New Zealand
    E-Mail: R.S.Mann@massey.ac.nz
    Dr. Robin Mann
    Co-Supervisors for “Excellence Without Borders” are Associate Professor Nigel Grigg and Dr Nihal Jayamaha.

  2. Take part in a 5 minute assessment of your organisation’s culture

    February 15, 2015 by ahmed

    The Centre for Organisational Excellence Research (COER) encourages your organisation to participate in a 5 minute teaser assessment against the principles that characterize best in class organizations.

    To participate click here

    Once completed, you will receive a free confidential report on the current state of excellence in your organization.

    The assessment tool was developed by Organizational Excellence Specialists (OES) with the support of QLBS’ cloud-based analysis and reporting software. The assessment is based on the Organizational Excellence Framework. This framework integrates the principles and best management practices of the leading excellence models and provides implementation guidelines for practitioners.

    Dawn Ringrose, author of the Framework, explains that the framework “helps practitioners to create awareness, conduct assessments, prepare improvement plans and feedback reports, and provide workshops. The ‘technological platform’ helps to automate the foregoing work and is used by licensed practitioners to compare the performance of organizations across industry sectors and geographical regions

    Over the past 25 years, research with excellence models (European Foundation for Quality Management, Malcolm Baldrige, Canadian Framework for Excellence, Australian Business Excellence Framework) has demonstrated that successful implementation of an excellence model contributes to developing a culture of excellence and achieving exceptional results such as:

    • good governance
    • trust in leadership
    • customer delight
    • employee engagement
    • work process improvement
    • strong supplier and partner relationships
    • better utilization of resources
    • balanced system of measurement
    • financial results

    In collaboration with COER and BPIR.com, OES will be sharing the results of the teaser assessment with readers.
    OES and COER are both members of the Global Benchmarking Network – a network that encourages the international sharing of benchmarks and best practices.

  3. Global survey report on informal benchmarking

    December 11, 2014 by ahmed

     Alan Samuel, PhD Researcher

    The findings show that ”informally learning from others to improve work practices” (also known as Informal Benchmarking) is a promising approach with great potential in improving work practices or processes. The most effective informal benchmarking tools are from the social dimension where learning of work practices are taking place by interacting with others within or outside the organization. Click here for the full report, and here for the survey.

    The next phase of my research is a more in-depth study of informal benchmarking via interviews. This will add rigour to my theory of informal benchmarking and help me create a road-map for its effective implementation in organizations.

    My deepest appreciation to all who have participated in my survey on informal benchmarking. I look forward to possible collaboration with you in the future. Some of you who have indicated interest in participating further in this research may be contacted for my next phase of study.
    If you would like to participate in my research in some way or do have any clarifications, please contact me at alansamuelnow@gmail.com, or my NZ Mobile: +64220704436.

    Thank you very much!

    Alan Samuel
    PhD Researcher
    Centre for Organization Excellence Research (COER)
    Massey University, New Zealand
    Member, New Zealand Organization for Quality (NZOQ)
    Organization Development Consultant
    Mobile: +64220704436

  4. Participate in a survey on Learning Informally to Improve Work Practices by 30 September

    August 26, 2014 by ahmed


    gbn_logo      coer_logo

    Hi there!

    I’m Alan Samuel, a PhD researcher from the Centre for Organizational Excellence Research, Massey University, undertaking a fascinating project on learning to improve work practices by learning informally from others. The purpose of my survey is to understand how organizations around the world informally learn (apart from formal training or courses) better practices and implement or adapt them to increase the effectiveness of their own organization.

    If you have an interest in seeking an alternative cost-effective way of business improvement, this survey is for you. I am pretty sure this survey will stimulate your thinking in a vastly untapped area of your workplace learning capacity. The results of the survey will certainly be of benefit to you as well. In addition, you will get one month of access to the Business Performance Improvement Resources website (www.BPIR.comabsolutely free upon completion of this survey!

    At the bottom of this page is a link to the user-friendly online survey. Your responses will be kept completely confidential and your name will not be reported in any of our results. You should be able to complete the survey within 30 minutes or less.

    I really appreciate your willingness to participate in this global survey and will extend a copy of the results to you. The survey will be open till 30 September 2014.

    This project is part of a research in the Centre for Organizational Excellence Research (COER), Massey University, New Zealand. The project is also supported by the Global Benchmarking Network (GBN).

    If you have any questions or for further information on the survey, please contact me, Alan Samuel at alansamuelnow@gmail.com, NZ Mobile: +64220704436.

    Link to survey: https://www.surveymonkey.com/s/InformalLearnPractice2014

    Thank you very much for your participation!

    Alan Samuel

    PhD Researcher, Centre for Organizational Excellence Research
    School of Engineering and Advanced Technology, Massey University
    Private Bag 11222, Palmerston North, New Zealand
    Email: alansamuelnow@gmail.com, Mobile: +64 220704436

    Alan Samuel is a PhD researcher at the Centre for Organisational Excellence Research, Massey University New Zealand, www.coer.org.nz, He served in the Singapore Police Force as a directorate member in charge of organizational development and performance management. He was part of the team (Communications and Knowledge Management) responsible for the Singapore Police Force’s attainment of the Singapore Quality Award (SQA) with special commendation. He is a member of the New Zealand Organization for Quality (NZOQ).

  5. COER’s Productivity and Business Excellence Research

    June 15, 2014 by ahmed

    The importance of raising productivity, achieving greater outputs as a proportion of inputs, for wealth creation is well understood. The challenge is how to achieve this whether it is on a personal, organizational, or country level.  The Centre for Organisational Excellence Research (COER), founders of the BPIR.com, are grappling with this challenge and providing solutions through its research programmes and activities.

    Dr Robin Mann, Head of COER, is the Chief Expert for a major project with the Asian Productivity Organisation (APO) to review productivity initiatives in 20 Asian economies so that more effective Asian-wide and National strategies and services for productivity improvement can be provided. The coordination meeting for this project was held in Tokyo, 27/28 May, where time was spent developing the research tools. The next step is for National Experts representing each country to collect data from their various stakeholders; funders, partners, staff and clients. Early results from the research are expected at the end of August, with the final report published in March 2015.  From an academic perspective this project is important as access is being given to data that is not normally available for research purposes and as such a number of journal papers have been targeted for publication.


    Dr Mann (centre) with the Secretary General of the APO and the National Experts from member countries

    This year, Dr Mann is involved in a number of APO projects including:

    • Advising the Philippines on their National Business Excellence Strategy for the public sector (therefore recommending services to help the public sector to become more accountable and efficient) and providing benchmarking training to its key institutions.
    • A conference on business excellence in Pakistan (2-5 September)
    • A business excellence week for the public sector for all APO members in Singapore (27-31 October) to coincide with SPRING Singapore’s Global Business Excellence Conference.

    COER are also the organisers of the International Best Practice Competition, www.bestpracticecompetition.com, and Global Benchmarking Award, www.globalbenchmarkingaward.com, which are both supported by many APO members. The 3rd International Best Practice Competition will be held in conjunction with the Abu Dhabi Chamber of Commerce on the 25 November. The event is like a talent contestant but in this case organisations need to share a specific best practice within an 8 minute presentation. In 2013, 36 entries were received from 10 countries, and the winner was the Immigration & Checkpoints Authority from Singapore.  The Global Benchmarking Award follows a similar process but recognizes those organisations that have developed an effective approach for benchmarking. The 3rd Global Benchmarking Award will be held in Florida, Orlanda, 3 to 4th December. The winner in 2013 was the Knowledge and Human Development Authority (KHDA) in Dubai which is using benchmarking as a key method to improve the educational performance of private schools.


    Photo 3 – Immigration & Checkpoints Authority receiving their award from Dr Robin Mann and Marc Amblard, CEO, EFQM
    Photo 4 – KHDA receiving the Global Benchmarking Award from the Global Benchmarking Network.

    COER’s international work also involves assisting with organizing a number of conferences including a Benchmarking Conference in Iran (11-12 October),  Business Excellence Conferences in Abu Dhabi (17-18 September) and Dubai (26/27 November), Benchmarking Conference in Abu Dhabi (21-25 September), and providing benchmarking training workshops in Bahrain, India, Malaysia,  New Zealand, Singapore and UAE.

    To disseminate the learning from COER’s activities it has developed the Business Performance Improvement Resource, www.BPIR.com. Recently over 100 videos of best practices were added. Some APO members provide access to the BPIR.com to organisations in their country to encourage productivity improvements. For example, SPRING Singapore provides access to the BPIR to over 500 of its business excellence certified companies.

    COER’s PhD students are contributing to the knowledge on productivity and business excellence. Alan Samuel is researching “Informal Benchmarking” – the way organisations learn from each other using an unstructured approach rather than through “Formal Benchmarking”. Informal Benchmarking is the most popular type of benchmarking and includes conversing with fellow workers to learn from their experience, networking with associates from other organizations, or simply researching a website to learn from better practices. Whilst this method is popular there has been little research on it as most research has focused on the more rigorous formal benchmarking. To participate in Alan’s research click here.


    Alan Samuel presenting at the Global Business Excellence Conference in Singapore, 2013

    Another student Rubab Malik is studying high performing or fast improving schools and school systems around the world to identify how they learn and apply best practice. This research is of particular importance to New Zealand with its decline in educational performance of 15 year olds from 7th to 13th in reading, 7th to 18th in science and from 13th to 23rd in maths (according to the respected PISA assessment).

    For more information on COER, contact Dr Robin Mann, r.s.mann@massey.ac.nz or sign up to COER’s newsletter at http://www.coer.org.nz/share/free-newsletter.