1. A Survey for Schools that Aspire to be the Best

    October 18, 2015 by ahmed

     

    Benchmarking is widely used around the world to improve the performance of organizations by learning best-practices and implementing them to the organizational context. The education sector is utilizing benchmarking extensively. International benchmarking programs for school systems have been introduced by the Organization for Economic Cooperation and Development (OECD) and the International Association for the Evaluation of Educational Achievement (IEA). The purpose of these programs is to monitor the performance of school systems on their own and relative to one another.

    In order to investigate the contribution of benchmarking to the performance of schools and school systems around the world, research is being conducted by the Centre for Organisational Excellence Research. To assess the extent of use and impact of benchmarking in school systems a questionnaire was administered to the administrators of school systems. Twenty school systems have participated in this research including Finland, Estonia, Poland, Spain, Dubai, Czech Republic, Portugal, Iceland, Sri Lanka, Norway, Iredell-Statesville schools (USA), Chugach School District (USA), Vietnam, Sweden, Serbia, Indonesia and Belgium.

    Now, a questionnaire has been designed for schools.

    The link to the online questionnaire, with a completion date of 15th November 2015, is:

    https://www.surveymonkey.com/r/SchoolQuestionnaire2015

    If you are responsible for a school and/or the administration, leadership or governance of a school we would be very interested in hearing from you. We would be delighted if you could participate in the research.

    We would appreciate your participation.

    Thank you.

    Rubab Malik, PhD Researcher, Centre for Organisational Excellence Research, www.coer.org.nz
    rubabmalik@gmail.com


  2. A Practical Approach to Process-Oriented Knowledge Management

    July 23, 2015 by ahmed

     

    Due to global competition and increasingly dynamic markets, the importance of intangible resources such as knowledge has been growing dramatically, especially for small and medium-sized enterprises (SME). SMEs have to be more innovative, flexible, and efficient to successfully cope with typical challenges such as growing competition and rapidly changing demand patterns.

    In the past, knowledge management has been successfully implemented and developed by large enterprises in particular. In contrast, knowledge management for SME is not a matter of course yet. However, current survey results affirm that activities in the area of knowledge management depend less on the size of an enterprise or its industry, but rather on an enterprise’s business strategy and core competencies. In the light of these results, SMEs seem not to have disadvantages regarding the implementation of knowledge management because of their size or industry, but rather because they need to take strategic decisions to implement such solutions and have difficulties in doing so. Against this background, the German Federal Ministry of Economics and Technology started the initiative “Fit für den Wissenswettbewerb” to support especially SMEs on the way to the knowledge society. In the course of the initiative, the research institutes Fraunhofer IPK and Fraunhofer IFF initiated the project “ProWis – Prozessorientiertes und integriertes Wissensmanagement in KMU”. Within this project, researchers designed methods meeting the specific needs of SMEs allowing the implementation of process-oriented knowledge management at reasonable efforts.

    Building up on the developed methods, both institutes accompanied 15 SMEs during the implementation of knowledge management and used the findings from these implementations to refine the methods. The results of the project are summarised in the guideline “Praxisleitfaden Wissensmanagement”, which is freely accessible to interested parties and enables SMEs to systematically and autonomously implement knowledge management. Based on the aforementioned results, this article illustrates the processoriented implementation of knowledge management according to the ProWis approach and, by means of a case study, leads the reader through the single steps of the implementation process towards a business process-oriented knowledge management.

    Download the full article from here


  3. Benchmarking For Education Systems: A Global Study

    July 12, 2015 by ahmed

     

    Benchmarking is widely used around the world to improve the performance of organizations by learning best-practices and implementing them to the organizational context. The education sector is utilizing benchmarking extensively. International benchmarking programs for school systems have been introduced by the Organization for Economic Cooperation and Development (OECD) and the International Association for the Evaluation of Educational Achievement (IEA). The purpose of these programs is to monitor the performance of school systems on their own and relative to one another.

    In order to investigate the contribution of benchmarking to the performance of schools and school systems around the world, research is being conducted by the Centre for Organisational Excellence Research. To assess the extent of use and impact of benchmarking a questionnaire has been developed for the administrators of school systems to complete.

    The link to the online questionnaire, with a completion date of 22 July 2015, is:

    https://www.surveymonkey.com/r/SchoolSystemQuestionnaire2015

    In the near future a questionnaire for schools will also be designed.

    If you are responsible for a school system and/or the administration, leadership or governance of a school we would be very interested in your participation in the research. For further information please contact me at rubabmalik@gmail.com.

    Thank you.
    Rubab Malik, PhD Researcher, Centre for Organisational Excellence Research, www.coer.org.nz


  4. Excellence Without Borders – A Global Project

    April 9, 2015 by ahmed

    The Centre for Organisational Excellence Research (COER) has recently started a major benchmarking project “on the design, deployment and impact of National/Regional/Sectoral Business Excellence (BE) programs”.
    The objectives for this project are to:
    Identify how Business Excellence Custodians:

      1. Design their BE frameworks;
      2. Deploy their BE frameworks (consisting of “awareness” – how custodians create awareness of the framework; “application” – how custodians are assisting organizations in applying or using the framework; and “recognition” – how custodians recognise and reward those organizations that achieve excellence as assessed against the framework;
      3. Support the design and deployment of their BE frameworks; and
      4. Measure the success of their BE frameworks.

    For the purpose of this study Business Excellence Custodians are those enterprises (private or public) that own, instigate, administer or support National/Regional/Sectorial (and other variants of these) within their country or geographical ‘region’. They have responsibility for the oversight, development, deployment, measurement and management of such BE Frameworks.

    The project aims to be the largest ever study on BE with a goal to compare and assess the effectiveness of National/Regional/Sectoral BE frameworks in 30 or more countries – there is the potential to involve over 50 countries. A Benchmarking Report, sharing the project’s findings, will be produced for the use of BE Custodians with the rules on data confidentiality and the report’s dissemination decided by the Custodians as part of the study. In addition, at least 5 academic refereed journal papers will be published to share the findings

    Two studies of a similar nature have previously been undertaken by COER and Massey University in 2005 and 2010. These studies, for the BE Framework Custodians in Australia – SAI Gobal (with 16 countries participating), and the Asian Productivity Organisation (5 countries participating), have set a benchmark for this new, larger global study. Many of COER’s published papers and reports from previous studies are available here.

    Contact
    Nicky Campbell-Allen
    PhD Researcher for “Excellence Without Borders”
    Centre for Organisational Excellence Research,
    Massey University, New Zealand
    E-Mail: N.M.Campbell-Allen@massey.ac.nz
    www.coer.org.nz
    Nicky Campbell-Allen
    Dr. Robin Mann
    Chief Supervisor for “Excellence Without Borders”
    Director
    Centre for Organisational Excellence Research,
    Massey University, New Zealand
    E-Mail: R.S.Mann@massey.ac.nz
    www.coer.org.nz
    Dr. Robin Mann
    Co-Supervisors for “Excellence Without Borders” are Associate Professor Nigel Grigg and Dr Nihal Jayamaha.

  5. Take part in a 5 minute assessment of your organisation’s culture

    February 15, 2015 by ahmed

    The Centre for Organisational Excellence Research (COER) encourages your organisation to participate in a 5 minute teaser assessment against the principles that characterize best in class organizations.

    To participate click here


    Once completed, you will receive a free confidential report on the current state of excellence in your organization.

    The assessment tool was developed by Organizational Excellence Specialists (OES) with the support of QLBS’ cloud-based analysis and reporting software. The assessment is based on the Organizational Excellence Framework. This framework integrates the principles and best management practices of the leading excellence models and provides implementation guidelines for practitioners.

    Dawn Ringrose, author of the Framework, explains that the framework “helps practitioners to create awareness, conduct assessments, prepare improvement plans and feedback reports, and provide workshops. The ‘technological platform’ helps to automate the foregoing work and is used by licensed practitioners to compare the performance of organizations across industry sectors and geographical regions

    Over the past 25 years, research with excellence models (European Foundation for Quality Management, Malcolm Baldrige, Canadian Framework for Excellence, Australian Business Excellence Framework) has demonstrated that successful implementation of an excellence model contributes to developing a culture of excellence and achieving exceptional results such as:

    • good governance
    • trust in leadership
    • customer delight
    • employee engagement
    • work process improvement
    • strong supplier and partner relationships
    • better utilization of resources
    • balanced system of measurement
    • financial results

    In collaboration with COER and BPIR.com, OES will be sharing the results of the teaser assessment with readers.
    OES and COER are both members of the Global Benchmarking Network – a network that encourages the international sharing of benchmarks and best practices.