1. Benchmarking For Education Systems: A Global Study

    July 12, 2015 by ahmed


    Benchmarking is widely used around the world to improve the performance of organizations by learning best-practices and implementing them to the organizational context. The education sector is utilizing benchmarking extensively. International benchmarking programs for school systems have been introduced by the Organization for Economic Cooperation and Development (OECD) and the International Association for the Evaluation of Educational Achievement (IEA). The purpose of these programs is to monitor the performance of school systems on their own and relative to one another.

    In order to investigate the contribution of benchmarking to the performance of schools and school systems around the world, research is being conducted by the Centre for Organisational Excellence Research. To assess the extent of use and impact of benchmarking a questionnaire has been developed for the administrators of school systems to complete.

    The link to the online questionnaire, with a completion date of 22 July 2015, is:


    In the near future a questionnaire for schools will also be designed.

    If you are responsible for a school system and/or the administration, leadership or governance of a school we would be very interested in your participation in the research. For further information please contact me at rubabmalik@gmail.com.

    Thank you.
    Rubab Malik, PhD Researcher, Centre for Organisational Excellence Research, www.coer.org.nz

  2. Excellence Without Borders – A Global Project

    April 9, 2015 by ahmed

    The Centre for Organisational Excellence Research (COER) has recently started a major benchmarking project “on the design, deployment and impact of National/Regional/Sectoral Business Excellence (BE) programs”.
    The objectives for this project are to:
    Identify how Business Excellence Custodians:

      1. Design their BE frameworks;
      2. Deploy their BE frameworks (consisting of “awareness” – how custodians create awareness of the framework; “application” – how custodians are assisting organizations in applying or using the framework; and “recognition” – how custodians recognise and reward those organizations that achieve excellence as assessed against the framework;
      3. Support the design and deployment of their BE frameworks; and
      4. Measure the success of their BE frameworks.

    For the purpose of this study Business Excellence Custodians are those enterprises (private or public) that own, instigate, administer or support National/Regional/Sectorial (and other variants of these) within their country or geographical ‘region’. They have responsibility for the oversight, development, deployment, measurement and management of such BE Frameworks.

    The project aims to be the largest ever study on BE with a goal to compare and assess the effectiveness of National/Regional/Sectoral BE frameworks in 30 or more countries – there is the potential to involve over 50 countries. A Benchmarking Report, sharing the project’s findings, will be produced for the use of BE Custodians with the rules on data confidentiality and the report’s dissemination decided by the Custodians as part of the study. In addition, at least 5 academic refereed journal papers will be published to share the findings

    Two studies of a similar nature have previously been undertaken by COER and Massey University in 2005 and 2010. These studies, for the BE Framework Custodians in Australia – SAI Gobal (with 16 countries participating), and the Asian Productivity Organisation (5 countries participating), have set a benchmark for this new, larger global study. Many of COER’s published papers and reports from previous studies are available here.

    Nicky Campbell-Allen
    PhD Researcher for “Excellence Without Borders”
    Centre for Organisational Excellence Research,
    Massey University, New Zealand
    E-Mail: N.M.Campbell-Allen@massey.ac.nz
    Nicky Campbell-Allen
    Dr. Robin Mann
    Chief Supervisor for “Excellence Without Borders”
    Centre for Organisational Excellence Research,
    Massey University, New Zealand
    E-Mail: R.S.Mann@massey.ac.nz
    Dr. Robin Mann
    Co-Supervisors for “Excellence Without Borders” are Associate Professor Nigel Grigg and Dr Nihal Jayamaha.

  3. Take part in a 5 minute assessment of your organisation’s culture

    February 15, 2015 by ahmed

    The Centre for Organisational Excellence Research (COER) encourages your organisation to participate in a 5 minute teaser assessment against the principles that characterize best in class organizations.

    To participate click here

    Once completed, you will receive a free confidential report on the current state of excellence in your organization.

    The assessment tool was developed by Organizational Excellence Specialists (OES) with the support of QLBS’ cloud-based analysis and reporting software. The assessment is based on the Organizational Excellence Framework. This framework integrates the principles and best management practices of the leading excellence models and provides implementation guidelines for practitioners.

    Dawn Ringrose, author of the Framework, explains that the framework “helps practitioners to create awareness, conduct assessments, prepare improvement plans and feedback reports, and provide workshops. The ‘technological platform’ helps to automate the foregoing work and is used by licensed practitioners to compare the performance of organizations across industry sectors and geographical regions

    Over the past 25 years, research with excellence models (European Foundation for Quality Management, Malcolm Baldrige, Canadian Framework for Excellence, Australian Business Excellence Framework) has demonstrated that successful implementation of an excellence model contributes to developing a culture of excellence and achieving exceptional results such as:

    • good governance
    • trust in leadership
    • customer delight
    • employee engagement
    • work process improvement
    • strong supplier and partner relationships
    • better utilization of resources
    • balanced system of measurement
    • financial results

    In collaboration with COER and BPIR.com, OES will be sharing the results of the teaser assessment with readers.
    OES and COER are both members of the Global Benchmarking Network – a network that encourages the international sharing of benchmarks and best practices.

  4. Global survey report on informal benchmarking

    December 11, 2014 by ahmed

     Alan Samuel, PhD Researcher

    The findings show that ”informally learning from others to improve work practices” (also known as Informal Benchmarking) is a promising approach with great potential in improving work practices or processes. The most effective informal benchmarking tools are from the social dimension where learning of work practices are taking place by interacting with others within or outside the organization. Click here for the full report, and here for the survey.

    The next phase of my research is a more in-depth study of informal benchmarking via interviews. This will add rigour to my theory of informal benchmarking and help me create a road-map for its effective implementation in organizations.

    My deepest appreciation to all who have participated in my survey on informal benchmarking. I look forward to possible collaboration with you in the future. Some of you who have indicated interest in participating further in this research may be contacted for my next phase of study.
    If you would like to participate in my research in some way or do have any clarifications, please contact me at alansamuelnow@gmail.com, or my NZ Mobile: +64220704436.

    Thank you very much!

    Alan Samuel
    PhD Researcher
    Centre for Organization Excellence Research (COER)
    Massey University, New Zealand
    Member, New Zealand Organization for Quality (NZOQ)
    Organization Development Consultant
    Mobile: +64220704436

  5. Participate in a survey on Learning Informally to Improve Work Practices by 30 September

    August 26, 2014 by ahmed


    gbn_logo      coer_logo

    Hi there!

    I’m Alan Samuel, a PhD researcher from the Centre for Organizational Excellence Research, Massey University, undertaking a fascinating project on learning to improve work practices by learning informally from others. The purpose of my survey is to understand how organizations around the world informally learn (apart from formal training or courses) better practices and implement or adapt them to increase the effectiveness of their own organization.

    If you have an interest in seeking an alternative cost-effective way of business improvement, this survey is for you. I am pretty sure this survey will stimulate your thinking in a vastly untapped area of your workplace learning capacity. The results of the survey will certainly be of benefit to you as well. In addition, you will get one month of access to the Business Performance Improvement Resources website (www.BPIR.comabsolutely free upon completion of this survey!

    At the bottom of this page is a link to the user-friendly online survey. Your responses will be kept completely confidential and your name will not be reported in any of our results. You should be able to complete the survey within 30 minutes or less.

    I really appreciate your willingness to participate in this global survey and will extend a copy of the results to you. The survey will be open till 30 September 2014.

    This project is part of a research in the Centre for Organizational Excellence Research (COER), Massey University, New Zealand. The project is also supported by the Global Benchmarking Network (GBN).

    If you have any questions or for further information on the survey, please contact me, Alan Samuel at alansamuelnow@gmail.com, NZ Mobile: +64220704436.

    Link to survey: https://www.surveymonkey.com/s/InformalLearnPractice2014

    Thank you very much for your participation!

    Alan Samuel

    PhD Researcher, Centre for Organizational Excellence Research
    School of Engineering and Advanced Technology, Massey University
    Private Bag 11222, Palmerston North, New Zealand
    Email: alansamuelnow@gmail.com, Mobile: +64 220704436

    Alan Samuel is a PhD researcher at the Centre for Organisational Excellence Research, Massey University New Zealand, www.coer.org.nz, He served in the Singapore Police Force as a directorate member in charge of organizational development and performance management. He was part of the team (Communications and Knowledge Management) responsible for the Singapore Police Force’s attainment of the Singapore Quality Award (SQA) with special commendation. He is a member of the New Zealand Organization for Quality (NZOQ).