1. Call to participate in the 1st Global Assessment on the current state of organizational excellence

    November 19, 2016 by ahmed
    This article has been provided by Dawn Ringrose, Organizational Excellence Specialists, OETC and GBN, Canada


    At the 10th International Benchmarking Conference Dawn will be presenting on the ‘first global assessment on the current state of organizational excellence’. To date, we have received close to 200 assessments but do not have a statistically significant sample from all countries. In the next 10 days we urge all COER and BPIR members to participate in the assessment and extend the invitation to their contacts so that we have some good interim results to share at the International Benchmarking Conference (IBCON) in Nanjing, Jiangsu, China on December 8, 2016.


    To participate in the global assessment, you have two choices:

    Is Your Organization The Best It Can Be?

    You are invited to participate in the 1st Global Assessment on the Current State of Organizational Excellence that is being conducted by the Organizational Excellence Technical Committee, Quality Management Division, ASQ (OETC) and has been endorsed by the Global Benchmarking Network (GBN).

    This research is intended to provide benefit for all stakeholders:

    • Contribute to the OETC mandate “to support and promote the use of international excellence models and to help all organizations attain higher levels of performance
    • Contribute to the GBN mandate “to promote and facilitate the use of benchmarking and sharing of best practices by helping each other and working together
    • Create awareness with leaders and managers about the principles and best management practices that are common to high performing organizations
    • Enable organizations to build on strengths and address opportunities for improvement
    • Provide a snapshot about the extent to which best management practices are deployed by organization size, industry sector and country

    The assessment tool is based on the Organizational Excellence Framework (OEF) that integrates leading excellence models and provides implementation guidelines for the practitioner. Authored by the representative for Canada on the OETC and GBN, the publication is intended to provide additional support for excellence models and encourage organizations to use validated best management practices to improve their performance and productivity. For those interested and as a thank you for participating, the publication may be downloaded at no charge on the home page at http://organizationalexcellencespecialists.ca

    Note: Individual responses for both assessments will be strictly confidential. Only the aggregate data will be reported.

  2. Business Excellence models and awards for the public sector: A guidebook for national productivity organisations

    October 31, 2016 by ahmed

    In the Asia-Pacific region the Asian Productivity Organisation (APO) is working hard to help countries introduce and sustain business excellence. Business excellence is recognised as a prime contributor to productivity growth through its holistic approach that links Inputs (such as Leadership, Strategy, Customer Focus, Workforce Focus, Measurement, Analysis and Knowledge Management, Operations) to Outputs (Results). It is perhaps the ultimate productivity framework as it encompasses everything an organisation and country should consider to achieve advances in social, political, economic and environmental performance.

    Dr Robin Mann, Head of COER, was the Chief Expert for an APO project to develop a guidebook to help national productivity organisations (NPOs) aiming to introduce or enhance their business excellence initiatives for the public sector. This guidebook was developed through workshops organised by the Asian Productivity Organization’s (APO) Centre for Excellence for business excellence.


    This guidebook aims to assist NPOs that are:

    • Considering whether to introduce a business excellence model or award for the first time in the public sector
    • Seeking to enhance an established business excellence model and/or award for the public sector

    The guidebook begins with an exploration of the importance of business excellence awards and models through a series of questions and answers. This is followed by a summary of the views of NPOs on business excellence. Thereafter, information is presented on how to promote business excellence, assist organizations in using a business excellence approach, and recognize organizations through an awards process.
    The last section provides examples of how NPO member economies are implementing business excellence in the public sector.

    The full guidebook can be downloaded from COER’s website here.

    APO Guidebook pic

  3. Identifying and Applying Best Practices for Government

    January 5, 2016 by ahmed

    Dubai We Learn Logos

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the Dubai We Learn initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector.

    The initiative consists of the mentoring of 13 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource, www.BPIR.com, for all 37 government entities.

    The 13 government projects are shown below:

    Government Entity Project title
    Dubai Cooperation for Ambulance Services Development of Emirati Paramedic’s Leaders
    Dubai Courts Personal Status Smart Certifications Services
    Dubai Culture Developing National Human Resources for Museums
    Dubai Electricity & Water Authority Shams Dubai Initiative
    Dubai Land Department Towards Happy Employees
    Dubai Municipality Improving Purchase Procedures and Channels
    Dubai Police Head Quarter Smart Police Officer
    Dubai Statistics Center Innovative Statistics
    General Directorate of Residency & Foreigners Affairs Dubai Developing a World-Class Customer Service Design Process
    Knowledge & Human Development Authority People Happiness
    Mohamed Bin Rashid Enterprise for Housing Improving Customer Experience
    Public Prosecution Judicial Knowledge Management
    Road and Transport Authority RTA’s Knowledge Repository Gateway

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.

  4. A Survey for Schools that Aspire to be the Best

    October 18, 2015 by ahmed


    Benchmarking is widely used around the world to improve the performance of organizations by learning best-practices and implementing them to the organizational context. The education sector is utilizing benchmarking extensively. International benchmarking programs for school systems have been introduced by the Organization for Economic Cooperation and Development (OECD) and the International Association for the Evaluation of Educational Achievement (IEA). The purpose of these programs is to monitor the performance of school systems on their own and relative to one another.

    In order to investigate the contribution of benchmarking to the performance of schools and school systems around the world, research is being conducted by the Centre for Organisational Excellence Research. To assess the extent of use and impact of benchmarking in school systems a questionnaire was administered to the administrators of school systems. Twenty school systems have participated in this research including Finland, Estonia, Poland, Spain, Dubai, Czech Republic, Portugal, Iceland, Sri Lanka, Norway, Iredell-Statesville schools (USA), Chugach School District (USA), Vietnam, Sweden, Serbia, Indonesia and Belgium.

    Now, a questionnaire has been designed for schools.

    The link to the online questionnaire, with a completion date of 15th November 2015, is:


    If you are responsible for a school and/or the administration, leadership or governance of a school we would be very interested in hearing from you. We would be delighted if you could participate in the research.

    We would appreciate your participation.

    Thank you.

    Rubab Malik, PhD Researcher, Centre for Organisational Excellence Research, www.coer.org.nz

  5. A Practical Approach to Process-Oriented Knowledge Management

    July 23, 2015 by ahmed


    Due to global competition and increasingly dynamic markets, the importance of intangible resources such as knowledge has been growing dramatically, especially for small and medium-sized enterprises (SME). SMEs have to be more innovative, flexible, and efficient to successfully cope with typical challenges such as growing competition and rapidly changing demand patterns.

    In the past, knowledge management has been successfully implemented and developed by large enterprises in particular. In contrast, knowledge management for SME is not a matter of course yet. However, current survey results affirm that activities in the area of knowledge management depend less on the size of an enterprise or its industry, but rather on an enterprise’s business strategy and core competencies. In the light of these results, SMEs seem not to have disadvantages regarding the implementation of knowledge management because of their size or industry, but rather because they need to take strategic decisions to implement such solutions and have difficulties in doing so. Against this background, the German Federal Ministry of Economics and Technology started the initiative “Fit für den Wissenswettbewerb” to support especially SMEs on the way to the knowledge society. In the course of the initiative, the research institutes Fraunhofer IPK and Fraunhofer IFF initiated the project “ProWis – Prozessorientiertes und integriertes Wissensmanagement in KMU”. Within this project, researchers designed methods meeting the specific needs of SMEs allowing the implementation of process-oriented knowledge management at reasonable efforts.

    Building up on the developed methods, both institutes accompanied 15 SMEs during the implementation of knowledge management and used the findings from these implementations to refine the methods. The results of the project are summarised in the guideline “Praxisleitfaden Wissensmanagement”, which is freely accessible to interested parties and enables SMEs to systematically and autonomously implement knowledge management. Based on the aforementioned results, this article illustrates the processoriented implementation of knowledge management according to the ProWis approach and, by means of a case study, leads the reader through the single steps of the implementation process towards a business process-oriented knowledge management.

    Download the full article from here