1. Rapid Benchmarking at New Zealand’s largest company

    March 18, 2018 by ahmed

    Fonterra plant

    Posted by Dr Robin Mann, CEO, COER and BPIR.com

    Have you undertaken an improvement project and not got the breakthrough you were looking for? Or do you recognise the value of benchmarking but are finding it difficult to get your organisation to commit the time and resource to projects? If you have answered yes to either of these questions you should be considering rapid benchmarking.

    This free report, download here, describes how the TRADE Best Practice Benchmarking Methodology has been used for rapid benchmarking by Fonterra, a multinational dairy co-operative and New Zealand’s largest company. TRADE is a benchmarking methodology consisting of 5 stages; Terms of Reference, Research current state, Acquire best practices, Deploy best practices and Evaluate. The methodology is prescriptive in its approach with 5 to 9 steps for each stage of TRADE. The methodology includes a project management system to guide users through a project.

    TRADE best practice benchmarking methodology

    TRADE best practice benchmarking methodology

    Normally the TRADE Best Practice Benchmarking Methodology is used for projects that require a team approach with projects typically taking 2 to 5 months to identify best practices and develop an implementation plan. The term “rapid benchmarking” is used for Fonterra’s approach as Fonterra uses TRADE to identify best practices and develop an implementation plan within 5 days. The report describes how Fonterra organises the 5 days, provides three case studies showing how rapid benchmarking has been used and describes the success factors for rapid benchmarking.

    Fonterra’s rapid benchmarking approach and its relationship with the stages of TRADE

    Fonterra’s rapid benchmarking approach and its relationship with the stages of TRADE

    For case studies on the standard approach to TRADE refer to how it has been applied within the Dubai government. Our free book can be accessed here – Achieving performance excellence through benchmarking and organisational learning – 13 case studies from the 1st cycle of Dubai We Learn’s Excellence Makers Program.


  2. First global assessment on the current state of organizational excellence

    February 28, 2018 by ahmed

    compass

    What is the Current State of Organizational Excellence around the World? The “Organizational Excellence Technical Committee” (OETC) aims to answer this question with a global assessment of organizations across industry sectors and geographical regions. You are invited to participate in the Global Assessment on the Current State of Organizational Excellence that is being conducted by the Organizational Excellence Technical Committee (OETC) Quality Management Division, ASQ.

    Background

    On March 31, 2015, the Organizational Excellence Technical Committee QMD, ASQ (OETC) launched the ‘first global assessment on the current state of organizational excellence. This research has been supported by the Global Benchmarking Network, International Academy for Quality and ISO Technical Committee 176. The project is intended to provide data on the extent to which organizations are characterized by the principles and the best management practices of high performing organizations that are found in excellence models.

    Over 20 years of global research has validated the positive relationship between implementing an excellence models and developing a culture committed to excellence and improving organizational performance. Much of this research has focused on the organizations that have successfully applied excellence models (e.g. EFQM, Baldrige, Canadian Framework for Excellence, Australian Business Excellence Framework). This particular research project is more robust in that it aims to gather data from a more varied population:

    • Leadership and management personnel (up to two people per organization)
    • Different size organizations (micro, small, medium, large)
    • Different types of organizations (government, business, non-profit)
    • 233 countries or 6 regions
    • 21 industry sectors (International Standard Industrial Classification)
    • Organizations with and without awareness of excellence models

    With enough respondents, the aggregate findings will provide a snapshot of the current state of organizational excellence around the world and provide a summary of the strengths and opportunities for improvement by organization size, industry sector and country.

    Benefits

    The aggregate findings are intended to provide benefits for the excellence community in general and for the working population at large:

    • Uniting the excellence profession on a common project
    • Encouraging organizations to start or continue their excellence journey, using an excellence model
    • Providing dashboard results to show aggregate ratings on principles and best management practices by organization size, industry sector and geographical region
    • Sharing aggregate results on the OETC Linkedin site
    • Encouraging organizations to:
      • benchmark their performance
      • apply for a national excellence award
      • apply for an international best practice award
      • apply for an international benchmarking award
    • Envisioning that organizations improving their performance will make a positive contribution to a local economy, trade and resident quality of life
    • Enabling all countries to participate, in a more competitive and sustainable way in the global economy
    • Making the world a better place for future generations

    Assessment Tool

    The assessment tool being used in the research is based on the Organizational Excellence Framework. This publication was authored by Dawn Ringrose MBA, FCMC (2010) who has practiced in the field of organization excellence for 30 years and is currently the representative for Canada on the Organizational Excellence Technical Committee http://www.asq-qm.org/organizational-excellence and the Global Benchmarking Network http://www.globalbenchmarking.org/the-network/current-members. The publication is unique in that it “integrates the leading global excellence models” that define the principles and best management practices and is unique in that it ‘provides implementation guidelines’ that are used by quality and management consulting professionals. The publication is available for download at no charge at http://organizationalexcellencespecialists.ca and a high level version of the assessment tool is found in Appendix 3 of the publication.

    The automated assessment tool is powered by www.QLBS.com and: shares principles and practices to rate using a five and four point scale respectively, allows the respondent to obtain more information by holding their cursor over the item in question, captures the self-assessment ratings and open ended comments, aggregates the data for further analysis and prepares real time dashboards.

    There are two assessments for respondents to choose from:

    1. The Teaser Assessment on the principles takes 5 minutes to complete and delivers a free feedback report to the respondent’s inbox http://www.qlbs.com/QimonoVBA/assessment/OrgExFrameworkTeaser
    2. The Full Assessment on the principles and best management practices takes between 15 and 30 minutes to complete, depending on organization size, and can be used to benchmark with others http://www.qlbs.com/QimonoVBA/Assessment/OrgExFramework
      Individual organization data will be held in strict confidence and only aggregate data will be reported.

    Volunteer Commitment

    Organizational Excellence Specialists Inc has agreed to conduct this research project on a volunteer basis and has recruited a talented team of researchers from around the world to work on the project http://organizationalexcellencespecialists.ca/about-us.

    Three important roles amongst these volunteers include: Project Leader – Dawn Ringrose; Assistant to Project Leader – Mohammad Hossein Zavvar Sabegh; Project Advisor – Dr. Paulo Sampaio.

    The excellence community has also been invited to participate.

    All active research partners will be recognized as contributors in the final report.

    Contact

    For more information on the global assessment research and to participate as a research partner, please contact Dawn Ringrose, Principal, Organizational Excellence Specialists Inc at dawn@organizationalexcellencespecialists.ca

    Participate in the Global Assessment Today !

    View our Global Assessment postcard here!

    View the Real Time Dashboard Results !


  3. Call to participate in the 1st Global Assessment on the current state of organizational excellence

    November 19, 2016 by ahmed
    This article has been provided by Dawn Ringrose, Organizational Excellence Specialists, OETC and GBN, Canada

     

    At the 10th International Benchmarking Conference Dawn will be presenting on the ‘first global assessment on the current state of organizational excellence’. To date, we have received close to 200 assessments but do not have a statistically significant sample from all countries. In the next 10 days we urge all COER and BPIR members to participate in the assessment and extend the invitation to their contacts so that we have some good interim results to share at the International Benchmarking Conference (IBCON) in Nanjing, Jiangsu, China on December 8, 2016.

     

    To participate in the global assessment, you have two choices:

    Is Your Organization The Best It Can Be?

    You are invited to participate in the 1st Global Assessment on the Current State of Organizational Excellence that is being conducted by the Organizational Excellence Technical Committee, Quality Management Division, ASQ (OETC) and has been endorsed by the Global Benchmarking Network (GBN).

    This research is intended to provide benefit for all stakeholders:

    • Contribute to the OETC mandate “to support and promote the use of international excellence models and to help all organizations attain higher levels of performance
    • Contribute to the GBN mandate “to promote and facilitate the use of benchmarking and sharing of best practices by helping each other and working together
    • Create awareness with leaders and managers about the principles and best management practices that are common to high performing organizations
    • Enable organizations to build on strengths and address opportunities for improvement
    • Provide a snapshot about the extent to which best management practices are deployed by organization size, industry sector and country

    The assessment tool is based on the Organizational Excellence Framework (OEF) that integrates leading excellence models and provides implementation guidelines for the practitioner. Authored by the representative for Canada on the OETC and GBN, the publication is intended to provide additional support for excellence models and encourage organizations to use validated best management practices to improve their performance and productivity. For those interested and as a thank you for participating, the publication may be downloaded at no charge on the home page at http://organizationalexcellencespecialists.ca

    Note: Individual responses for both assessments will be strictly confidential. Only the aggregate data will be reported.


  4. Business Excellence models and awards for the public sector: A guidebook for national productivity organisations

    October 31, 2016 by ahmed

    In the Asia-Pacific region the Asian Productivity Organisation (APO) is working hard to help countries introduce and sustain business excellence. Business excellence is recognised as a prime contributor to productivity growth through its holistic approach that links Inputs (such as Leadership, Strategy, Customer Focus, Workforce Focus, Measurement, Analysis and Knowledge Management, Operations) to Outputs (Results). It is perhaps the ultimate productivity framework as it encompasses everything an organisation and country should consider to achieve advances in social, political, economic and environmental performance.

    Dr Robin Mann, Head of COER, was the Chief Expert for an APO project to develop a guidebook to help national productivity organisations (NPOs) aiming to introduce or enhance their business excellence initiatives for the public sector. This guidebook was developed through workshops organised by the Asian Productivity Organization’s (APO) Centre for Excellence for business excellence.

    APO_Workshop

    This guidebook aims to assist NPOs that are:

    • Considering whether to introduce a business excellence model or award for the first time in the public sector
    • Seeking to enhance an established business excellence model and/or award for the public sector

    The guidebook begins with an exploration of the importance of business excellence awards and models through a series of questions and answers. This is followed by a summary of the views of NPOs on business excellence. Thereafter, information is presented on how to promote business excellence, assist organizations in using a business excellence approach, and recognize organizations through an awards process.
    The last section provides examples of how NPO member economies are implementing business excellence in the public sector.

    The full guidebook can be downloaded from COER’s website here.

    APO Guidebook pic


  5. Identifying and Applying Best Practices for Government

    January 5, 2016 by ahmed

    Dubai We Learn Logos

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the Dubai We Learn initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector.

    The initiative consists of the mentoring of 13 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource, www.BPIR.com, for all 37 government entities.

    The 13 government projects are shown below:

    Government Entity Project title
    Dubai Cooperation for Ambulance Services Development of Emirati Paramedic’s Leaders
    Dubai Courts Personal Status Smart Certifications Services
    Dubai Culture Developing National Human Resources for Museums
    Dubai Electricity & Water Authority Shams Dubai Initiative
    Dubai Land Department Towards Happy Employees
    Dubai Municipality Improving Purchase Procedures and Channels
    Dubai Police Head Quarter Smart Police Officer
    Dubai Statistics Center Innovative Statistics
    General Directorate of Residency & Foreigners Affairs Dubai Developing a World-Class Customer Service Design Process
    Knowledge & Human Development Authority People Happiness
    Mohamed Bin Rashid Enterprise for Housing Improving Customer Experience
    Public Prosecution Judicial Knowledge Management
    Road and Transport Authority RTA’s Knowledge Repository Gateway

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.