1. Which is most popular – Baldrige, EFQM or Deming?

    March 8, 2017 by ahmed

    baldrige-efqm-deming-award

    I am often asked which business excellence framework is more popular – the Baldrige Criteria for Performance Excellence or the EFQM Excellence Model. I answer this question by saying that more countries use the EFQM Excellence Model primarily because there are so many countries in Europe. COER’s research in 2015 showed that 61 countries have a national business excellence award with the EFQM model being used most often. However, the countries that use the Baldrige framework tend to be larger such as the United States and China so perhaps the number of users of this framework are greater?To explore this question and for a bit of fun I used Google Trends. There were various searches I could do as the names of these awards/frameworks can vary and would have an impact on the search results. The ones I chose to search on first of all were the Malcolm Baldrige National Quality Award, EFQM Excellence Model (I thought this term was best to search for as most countries promote the model and their national award rather than the EFQM Excellence Award) and the Deming Prize (it was interesting to add this to the mix as the Deming Prize was established in 1951 as the first major prize for TQM orientated organisations).

    This graph reveals that the Malcolm Baldrige National Quality Award was easily the most searched for item with two to three times as many searches in comparison to the EFQM Excellence Model. The Deming Prize was rarely searched for.

    baldrige-efqm-deming-award-1

    The next graph shows a second search. This time I searched for Baldrige, EFQM and Deming. The results are very interesting. As can be seen Deming was easily the most popular search with three to four times as many searches as for Baldrige, which came second, or the EFQM. This search shows the continued relevance and impact of Deming’s work worldwide and that the Baldrige and EFQM “brands” have not reached the same level of popularity (even though these frameworks have largely embraced Deming’s 14 points in their core values and concepts).

    baldrige-efqm-deming-award-2

    The findings from this research points to the opportunity to grow the brand of “business excellence” in general. This finding is supported from other comparisons of “business excellence” with other tools and techniques as per the previous Google Trends article.

    This article was written by Dr Robin Mann, Head of the Centre for Organisational Excellence Research, NZ.


  2. Which is most popular – Benchmarking, Best Practices, Business Excellence, Innovation, Lean, Six Sigma, Balanced Scorecard, Knowledge Management, ISO 9001 or IS0 14001?

    March 7, 2017 by ahmed
    My friend from the Australian Organisation for Quality – Michael W McLean, Managing Director, McLean Management Consultants Pty Limited brought to my attention the usefulness and fun of using Google Trends. Michael had compared the popularity of business excellence with a number of other improvement methodologies and techniques. His point was the relative lack of awareness or popularity of business excellence in comparison to other improvement approaches, in particular in comparison to ISO 9001. This was disappointing but no great surprise as it supported the findings of a study that COER undertook for SAI Global on the Australian Business Excellence Framework (ABEF) in 2007 (study shown here) – this revealed that only 9.5% of senior managers/directors in Australia had heard of the ABEF and only 1.3% had used the ABEF to improve their performance over the last 5 years.
    The graphs below are from my own comparisons using Google Trends. The first graph shows the popularity according to the number of searches for Benchmarking, Best Practices, Business Excellence and Innovation. These topics are the areas of expertise for my organisation, the Centre for Organisational Excellence Research (COER). The graph shows the popularity of these approaches over 5 years from a worldwide perspective and only including results of searches of a “business and industrial” nature rather than on “games” or “sport” for example.most_popular1The graph shows clearly that innovation is the most popular search item, approximately four times as popular as searches for best practices and benchmarking. Business excellence is a 1/100th as popular as innovation. (Note the numbers on the left hand axis represent search interest relative to the highest point on the chart for the given region and time. A value of 100 is the peak popularity for the term. A value of 50 means that the term is half as popular. Likewise a score of 0 means the term was less than 1% as popular as the peak).

    The second graph shows the popularity according to the number of searches for Benchmarking, Lean manufacturing, ISO 9001, Innovation and ISO 14001. This graph reveals that Innovation is the most popular topic with ISO 9001 second (at 50% popularity), Benchmarking third, ISO 14001 fourth, and Lean manufacturing last.

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    The third and final graph shows the popularity according to the number of searches for Benchmarking, Six Sigma, Balanced Scorecard, Innovation and Knowledge Management. This graph reveals that Innovation is again the most popular topic with Six Sigma second (at 50% popularity), Benchmarking third, Knowledge Management fourth and Balanced Scorecard last.

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    These searches reflect the interests of business people around the world and therefore should be taken seriously. Innovation can be seen as the hot topic over the last 5 years and yet systems/approaches/methodologies to help organisations become more innovative are still in their infancy. Those of us that understand business excellence will recognise that business excellence models have innovation integrated into the model criteria and yet the models are relatively unknown and unused. This presents an opportunity for the administrators and promoters of business excellence to leverage off the interest in innovation to offer their holistic business excellence model as a guide to building innovative organisations.

    This article was written by Dr Robin Mann, Head of the Centre for Organisational Excellence Research, NZ.


  3. COER News – Benchmarking and Business Excellence, February 2017

    March 5, 2017 by ahmed

     

    This February, the Centre for Organisational Excellence Research (COER) has issued its latest newsletter.

    The first section includes important news about the upcoming 5th International Best Practice Competition and – closing date for entries 27 March.

    Whether you are looking to know the latest COER publications in the field or you would like to know what are the latest must attend events you will find it in COER’s newsletter.

    The contents for the newsletter are listed below:

    • 5th International Best Practice Competition
    • Podcast: Benchmarking – An interview with Dr Robin Mann
    • COER’s workshops
    • Benchmarking Certification (New 7-Star Recognition System)
    • PhD Research Opportunities
    • COER’s research projects
    • Winners of the 5th Global Benchmarking Award Dec 2016
    • Which is most popular – Benchmarking, Best Practices, Business Excellence, Innovation, Lean, Six Sigma, Balanced Scorecard, Knowledge Management, ISO 9001 or IS0 14001?
    • Which is most popular – Baldrige, EFQM or Deming?
    • Book: Deep in Crisis, The Uncertain Future of the Quality Profession
    • The QMOD (Quality Management and Organisational Development)/ICQSS Conference 2017
    • Baldridge Excellence Framework – 2017 Criteria emphasises 2 areas that no business can ignore
    • Interim Results – First Global Assessment on the Current State of Organizational Excellence

    You can download the newsletter from the COER website here


  4. South African Quality Institutes latest news

    February 28, 2017 by ahmed

    South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.

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    • Is your management review effective? by Pual Harding
    • What happened to the critical chain? by Terry Deacon
    • Kruger Mpumalanga International Airport Business Breakfast forum. by Jacques Snyders
    • Holding directors personally liable: Where to draw the line? by Terrance M. Booysen
    • Quality in schools: Be invloved. By Richard Hayward

    Click here to download this newsletter.

     

     

     

     

     

     

     


  5. Management systems interview with Ian Hendra

    November 8, 2016 by ahmed

    IanHendra

    Originally posted on Michael Voss Blog

    Listen to a conversation I had with expert management systems auditor, Ian Hendra on a range of topics including:

    • ISO 9001 and internal audit
    • ISO management system standards – 2015 changes
    • Food safety – ISO 22000, FSSC 22000
    • Hazards, HACCP and risks
    • Medical devices – ISO 13485
    • The ISO 9001 certification process
    • The process of gaining certification
    • How to choose and change certification bodies

    Many thanks to Ian for kindly sharing his knowledge and experience with us.
    For more information go to www.clearlineservices.co.nz