1. Questions on Quality Management

    March 12, 2009 by admin

    Hello all,,,

    My name is Ahmed, the newest member in BPIR.com team and this is my first blog, I would like to share with you some questions I’m thinking about.

    What is the future of quality? What is the next big thing? What does the future hold for the profession after the recent global financial crisis?

    Ideally, quality professionals are the people that organisations rely on to search for improvements and eliminate wastes, is this what is happening currently?
    Have you noticed that quality departments have become smaller!!! while its roles and knowledge are spread throughout all the functions and departments in most organisations, in my opinion this means quality is everyone-job now, all employees should know and put in practice some quality tools and techniques not just the responsibility of business excellence or quality control department.
    That’s good thing for organisations (I mean the knowledge part not the smaller quality departments part) and overtime will result in developing quality culture but this will result in demand for more specific solutions and more tailor made programmes which is a new challenge for quality service providers for businesses (B2B) such as accreditation bodies and research agencies, how to address the very specific needs of other quality professionals in different sectors such as healthcare, education and food such challenge faced ISO9001 earlier and resulted in developing sector specific versions (ISO / TS 29001 for petrochemicals, TL9000 for Telco and ISO13485:2003 for design and manufacture of medical devices, etc..).

    Fortunately, we have very good tool that can bridge the gap between two processes in two different entities in two different sectors, which is Benchmarking.

    But Benchmarking as a process may takes significant time and resources so we need to do something to help us to accelerate the process and make life easier. Well, here comes another question, what will happen if we mixed a performance resource with web 2.0 technologies into one website?

    So, what does the future hold for us?

    This is what you will experience in the next few weeks.

    Best regards,

    Ahmed

    My BlogCatalog BlogRank


  2. Findings from a global survey on business improvement and benchmarking

    December 17, 2008 by admin

    Hello all

    Thanks to all those BPIR members/supporters that participated in the Global Benchmarking Network’s survey on “Business Improvement and Benchmarking.”

    In total over 450 people responded from over 40 countries. It was the most comprehensive survey to date on the use of business improvement tools and,  in particular, on benchmarking. Key insights were revealed into this increasingly popular technique and how organisations were applying it and using it to improve their performance.

    Key findings were:

    • Mission and Vision Statements and Customer (Client) Surveys are the most used (by 77% of organisations) of 20 improvement tools, followed by Strengths, Weaknesses, Opportunities, and Threats (72%), and Informal Benchmarking (68%). Performance Benchmarking was used by (49%) and Best Practice Benchmarking by (39%).
    • The tools that are likely to increase in popularity the most over the next three years are Performance Benchmarking, Informal Benchmarking, Strengths, Weaknesses, Opportunities, and Threats, and Best Practice Benchmarking. Over 60% of organizations that are not currently using these tools indicated they are likely to use them in the next three years.
    • When Best Practice Benchmarking is done well significant benefits are obtained with 20% of projects resulting in benefits worth $250,000.
    • Respondents indicated that the external help/service that they most want (out of 8 services) is access to a best practice database!  This is obviously good news for the BPIR.com and means we are on the right track with our collection of 1,000’s of best practices.

    BPIR members can read the full report here, once logged in, and non-members can read Excerpts from a Report on the Global Use of Business Improvement Tools and Benchmarking.

    Join now to read the full report.

    II hope the report’s findings will assist you all in undertaking benchmarking more effectively.

    Best regards

    Robin

    Dr Robin Mann, Commercial Director and Part-Owner, BPIR.com Limited.