1. What does your organisation do well?

    July 9, 2012 by admin
    Every organisation is good at something…every organisation has strengths and weaknesses.What we want to know is what does your organization do well?  Is it communication, teamwork, response time, customer service, marketing, branding, social responsibility, attention to detail, systems, leadership, governance, strategic planning, performance measurement, information technology, product development, innovation,  employee retention or supplier relationships? What is helping your organization to succeed and why?

    Get your colleagues together to think about this and enter your organisation into the BEST PRACTICE COMPETITION to be held at the World Business Capability Congress, Auckland, 5-7 December 2012.

    Make sure you submit an on-line entry, by 5.00pm, 10 September 2012.   The best entries will be invited to give an 8 minute presentation at the Congress. Prizes will be given for the following categories:

    • SME (less than 20 employees) – Best Practice Gold Award
    • Large organization (more than 20 employees) – Best Practice Gold Award
    • International (for teams/organizations based outside NZ) – Best Practice Gold Award.

    In addition, to the Best Practice Competition, there will be a special GLOBAL BENCHMARKING AWARD for organizations that have used benchmarking as a means to identify and implement best practices. This Award is the premier award in benchmarking and is administered by the Global Benchmarking Network (GBN).

    The World Business Capability Congress aims to make a real impact on helping organisations raise their business capability through ‘Driving Excellence> Innovation> Productivity> Export Growth‘. This will be a knowledge packed event which incorporates the 27th NZOQ Conference and the GBN’s 7th International Benchmarking Conference. It will have over 100 presentations, 14 keynotes speeches, the hosting of the New Zealand Business Excellence Awards, Global Benchmarking Award, and New Zealand’s Best Practice Competition with 20 or more organisations sharing their best practices.

    The Congress offers a unique opportunity to network with local and international companies, and like-minded people to discuss and create growth opportunities, to improve business performance and deliver better outcomes for all stakeholders  so that the economy and society benefits. It is in effect a one stop shop for gaining the latest knowledge on all business areas from Leadership to Strategy to Customer Focus to Measurement to Knowledge Management to Human Resource Focus and Process Management.

    The organisers are the Centre for Organisational Excellence Research , New Zealand Business Excellence Foundation and New Zealand Organisation for Quality. Platinum Sponsors are Auckland Tourism, Events and Economic Development and the Ministry of Economic Development. Partners assisting in the event include:  Asian Association of Management Organisations, Asian Network for Quality, Asia Pacific Quality Organization, BPIR.com, Business NZ, Economic Development Agencies New Zealand (EDANZ), Global Benchmarking Network, Idealog, Institute of Management Consultants New Zealand, Kea New Zealand, Ministry of Science and Innovation, Ministry of Foreign Affairs and Trade, New Zealand Institute of Management, and University of Auckland Business School.
    This is an event not to be missed!

              
    Venue – University of Auckland Business School        Auckland at night (©Chema Santiago)
    For more information go to www.worldbusinesscapabilitycongress.com

  2. How to get what you want – painlessly

    July 1, 2012 by admin
    Communication skills are some of the most important skills that everybody needs to succeed in his workplace. Every time you communicate at work is an opportunity to make a powerful and memorable impact.In particular, presentation and public speaking skills are very useful in many aspects of work and life. Effective presentations and skills are important in business, training and teaching. Developing the confidence and capability to give good presentations, and to stand up in front of an audience and speak well, are also extremely helpful competencies for self-development too.

    Presentations and public speaking skills are not limited to certain special people, anyone can give a good presentation, or perform public speaking to a professional and impressive standard. This sounds quite simple, but have you ever been in a situation where this hasn’t happened? Misunderstanding and confusion often occur, and they can cause enormous problems. Like most things, it simply takes preparation and practice.

    One of the good resources to learn more about public presentation skills is EffectiveSpeaking.co.nz, below is their latest newsletter about how they changed the behaviour of their presentation skills trainees.

    As a special offer for World Business Capability Congress speakers Effective Speaking offers a 10% discount on fees on their next training sessions:
    Wellington – 7 August 2012  and  Auckland – 23 August, 2012.

    Ahmed
    BPIR.com


    How to get what you want – painlesslyOlivia and I had a problem – and it was worrying us.

    People on our in-company courses weren’t putting in the work.

    After the first day of our two day in-company course we suggest that participants take some time to prepare themselves for day two. This preparation allows them to maximise the learning they achieve on the second day.

    We ask them to give up some of their time to design engaging content, create visual PowerPoint slides, and to rehearse their presentation at least two times.

    Some people do this – they turn up with interesting slides and they’ve rehearsed and are familiar with their presentation.  As a result, they really maximise the feedback, advice and coaching we give them.

    But many people do nothing until the morning of the presentation.  They throw some slides together before the course but don’t rehearse with them.

    As a result, they don’t make the most of what we teach them and that can potentially spoil their experience of the course.

    We wanted to change their behaviour.  We wanted to persuade them to put in the work.

    But these are busy people – they struggle to find the time to attend the course, let alone devote additional time for the extra work we were suggesting.

    How would we persuade them? A lecture? A stern request? Pleading or begging?

    We decided to try an experiment.  We decided to tell a story.

    We told them about Sue.  She was a participant who was giving a talk about the safety of roads.  After the first day, she searched for photographs of roads with and without safety hazards so that she could illustrate her points. She created slide animations which highlighted areas of the photographs she wanted us to notice. She even got her children to ride their bikes on a stretch of road and photographed them. She designed her content to be interactive – she used the photographs as a way to generate discussion during the presentation. And she rehearsed – she was familiar with her slides and the animations, and was able to hold our attention and stimulate our thinking during her presentation.

    She nailed it!

    Everyone was impressed with what she’d achieved, especially one of the participants who had delivered an embarrassingly clumsy and lacklustre talk.  He asked her how she’d managed to find the time.

    “I realized that on this course we were learning by doing”, she said “and that opportunities like this don’t come along everyday.  I wanted to make the most of the course and made a few sacrifices to do that.  And given the response I’ve got, I’m glad that I did.”

    That was the story.  We told it at the end of the first day and it was the only change that we made to the instructions we’d normally give participants.

    Seven days later they were back for day two and we immediately noticed an improvement.  More people had put in more work.  When we mentioned the effort that people had made, one of the participants commented:

    “You told us that we needed to put in the work.  You said it was important.  I didn’t want to embarrass myself.”

    Actually, we hadn’t said that – we had just told a story.  But what he had HEARD – what he took out of the story, was exactly what we wanted to get across.

    Stories are powerful tools of persuasion and influence.

    Why do they work?

    Audiences are less resistant to stories.  Try to convince them with logic and rational argument and you stimulate the part of the brain that judges and evaluates – the part of the brain that is skeptical and comes up with reasons why “your argument doesn’t apply to me.”

    But stories are a different pathway into the brain.

    Like a piece of art, they allow the listener to create their own meaning from what they see in front of them.  They take out of the story what is relevant for them – they’re more likely to see connections than barriers.

    So our experiment worked.

    Will storytelling work for you?  Why not try it in your next meeting or presentation or conversation.

    If you’ve been unsuccessfully trying to influence behaviour and you can measure your results, conduct your own experiment.  Tell a story.

     


  3. Call for Papers – World Business Capability Congress

    January 23, 2012 by
    Call for Papers

    I hope you have had a great start to the New Year and your plans and wishes for 2012 come true.
     
    Here at COER we are gearing up for an outstanding year (we are always positive!) – the highlight is expected to be the World Business Capability Congress, December 5-7, 2012, Auckland, New Zealand.  If you have not been to New Zealand before then this is an excellent opportunity to combine a world-class conference with a visit to one of the most beautiful and stunning countries on earth!!!
     
    The theme for the Congress is:  “Driving Excellence> Innovation> Productivity> Export Growth
     
    We are now “Calling for Papers” – this is your chance to speak at a major international conference and share your experience, best practices or your leading edge management research. Submit your Abstract/Bio right now
     
    This is an opportunity for
     
    a) Academics to present peer-reviewed conference papers and get them fast-tracked into leading journals (such as • Q-NewZ Magazine • TQM Journal • Measuring Business Excellence Journal • International Journal of Quality & Reliability Management • International Benchmarking Journal • International Journal of TQM and Business Excellence)
     
    b) Business employees, managers, CEOs, consultants to present and share best practices (perhaps for the first time at a major conference)
     
    This Congress is combining the International Benchmarking Conference, New Zealand Organisation for Quality Conference, and the New Zealand Business Excellence Awards.
     
    The Congress organisers are the Centre for Organsiational Excellence Research and  New Zealand Organisation for Quality with key partners the New Zealand Business Excellence Foundation (New Zealand Business Excellence Awards), Asia Network for Quality, Asia Pacific Quality Organization, Auckland Tourism, Events and Economic Development, BPIR.com Limited, Economic Development Agencies New Zealand,  Global Benchmarking Network,  Institute of Management Consultants New Zealand, Ministry of Economic Development and New Zealand Institute of Management.
     
    To help to make the Congress even bigger and better we are now calling for Sponsors. If you think your organization may benefit from exposure to 1,000’s of decision makers please let me know.

    Dr. Robin Mann
    BPIR.com


  4. World Business Capability Congress – Call for Papers

    December 14, 2011 by
    Conference Auckland

     

    This is your invitation to come and see one of the most beautiful countries in the world and learn, share and network with your peers from all around the globe at the same time!

    Next year in December New Zealand will host a premier business improvement-orientated congress. New Zealand Organisation for Quality (NZOQ) and Centre for Organisational Excellence Research (COER) are organising the World Business Capability Congress Incorporating the 27th NZOQ Conference, 7th International Benchmarking Conference and New Zealand Business Excellence Awards in Auckland.

    The main theme of the congress is “Driving Excellence> Innovation> Productivity> Export Growth” and in line with that theme the conference organising committee is seeking contributions from organisations and individuals about Developing Business Capability, Leadership, Strategy, Customer and Market Focus, Measurement, Analysis and Knowledge Management, Human Resource Focus, and Process Management. The best papers will be considered for the Best Paper Award, and fast-tracked for publication in one of the local or international journals.

    Abstracts for papers will be due by 1st of April 2012 and the early registration deadline will be 1 July 2012. The congress website is available at WorldBusinessCapabilityCongress.com and more details on abstract submission and registration is posted there, please visit the website periodically as it evolves and more details become available, also you can also download the congress flyer from here .

    The World Business Capability Congress 2012 is a not to be missed event, make sure you include this conference in your diary and travel plans for 2012.

    Ahmed Abbas
    BPIR.com


  5. Singapore Business Excellence Awards 2011

    October 24, 2011 by

    Nine organisations have won the prestigious business excellence awards by Spring Singapore during the 3rd Business Excellence Global Conference.

    This year, the Singapore Quality Award (SQA) with Special Commendation was given to the Institute of Technical Education and Subordinate Courts of Singapore, both previous SQA winners.

    The SQA with Special Commendation is presented to past SQA winners who have done better since winning the award at least five years ago.

    With 9 winners of 2011 awards this year is largest number of winners since the award was presented in 1995.

    The 2011 winners are:

    Singapore Quality Award with Special Commendation:

    • Institute of Technical Education
    • Subordinate Courts of Singapore

    Singapore Quality Award:

    • Inland Revenue Authority of Singapore
    • Nanyang Polytechnic
    • National Library Board
    • Raffles Institution
    • Teckwah Industrial Corporation Ltd
    • Yokogawa Electric Asia Pte Ltd

    People Excellence Award

    • Maybank Singapore

    Click here to read the media press release

    Ahmed Abbas
    BPIR.com