1. Innovative Enterprises – International Study Mission 6-10 October, Australia

    July 4, 2014 by ahmed

    The Global Benchmarking Network (GBN) is very excited about launching their 1st GBN Study Mission to learn best practices of Innovative Organisations in Australia from 6-10 October, 2014.

    This Study Mission promises to encapsulate every dimension that best practice benchmarking represents whilst offering excellent learning, networking and cultural opportunities in a “total experience” that should not be missed.

    What are the benefits and how do I get to know more about this Study Mission?

    Go directly to: http://www.benchmarkingpartnerships.com.au/w_StudyMissionGBNAustralia.pdf

    Reflect on all the learning outcomes/ benefits and take away’s, then simply, click on the ‘expression of interest’ URL,http://www.benchmarkingpartnerships.com.au/w_StudyMission2014_Reg.htm enter your details and click ‘SUBMIT’ your expression of interest at the bottom of this form with NO obligation. Important: Your interest will enable you to be ‘front and centre’ to formally register while seats are available when we come back to you with more details once the program is finalised with all speakers and hosts in a structured 5 day program. When completing the form please indicate in the box provided that it was COER or BPIR.com that first made you aware of the Study Mission.

    What and who will we see and experience?

    • The Commonwealth Scientific and Industrial Research Organisation (CSIRO) is Australia’s national science and industrial research agency. It was founded in 1926 and employs approximately 6,600 staff. The primary roles of CSIRO is to meet the objectives set by the Australian Federal Government, being to find new ways benefit the Australian community and the economic and social performance of industry through research and development. A specialist SME Engagement Centre operates to undertake applied R&D and transfer this intellectual property to the SME client by placing the researcher inside the business. As at April 2014, over 100 of these Researchers in Business projects have been completed, generating wealth for SMEs and new jobs for the national interest. The CSIRO won the 2013 Australian Business Award – Innovation.

       

    • AMP, a leading independent wealth management company in Australia and New Zealand which has helped people and organisations build financial security since 1849 is engaged in growing corporate cultures of innovation and talent development. At this organisation you will experience AMP’s Innovation Journey and the Amplify programme as power catalyst for change and culture. See website. www.amplifyfestival.com.au. You will also learn how AMP transitions from Product-Centricity to Customer-Centricity. AMP will also share their  AMP Centre of Excellence in Human-Centred Design and AMP’s business transformation journey from senior executives and process owners

       

    • LeasePlan, a recognised previous Australian Business Excellence winner, has been on a continuous improvement journey over many years, this culture is now underpinned by making concrete the key skills of critical collaboration, critical thinking and critical communication. This continuous improvement application is innovative in many areas and recognised with LeasePlan’s collaborative LEAN thinking and problem solving process term ‘A3’as the heartbeat and quality catalyst of LeasePlan’s change process for continuous improvement. The role of A3 in LeasePlan’s Continuous Improvement change process deals with the problem background/current situation, goals and target condition/root cause analysis, collaboration and cost benefit analysis. Their self managed project team process forces structured thinking and quick communication through well integrated tools,  diagrams and simple graphics contributing to deeper understanding of any problem, its root cause and best value solution.

       

    • South East Water Ltd, a previous Gold Business Excellence award winning organisation.  South East Water is committed to innovative research and development of new markets, new ideas, emerging needs and total customer value and experience, specifically they will share their innovative research process as well as how they invest in new technologies ahead of the market such as digital metering, and self serve customer interfacing and reporting. South East Water has been an industry leader in Customer Service over the last 2 decades with several industry awards and recognised by Benchmarking Partnerships from detailed benchmark and comparative analysis to be in the top 3% of all Australian Contact Centres across 140 leading contact centres in the Asia Pacific region. A tour and dialogue with Contact Centre leaders and staff noting the people, culture, environment, performance boards etc is a must on this Mission.

       

    • CISCO,They won the international McKinsey award for Innovation. The Operations Manager and Chief of Staff of CISCO, a major global technical organisation’s Services Innovation Excellence Center will be sharing with us in Melbourne his experiences even though his Innovation Centre is in San Jose California. CISCO will share their Innovation strategies, tools and insights with you.

       

    • A major telecommunication organisation is considering hosting with its ‘Innovation Hub’ centre and/or Internal consulting unit, both very innovative in nature is seriously considering to host and present.

       

    • We are also in discussions with a global technological product manufacturer, an innovative Leadership Development government agency and others to share including an Australian agency innovative initiative that offers comprehensive, confidential advice and support to eligible Australian small and medium businesses to help them transform and reach their full potential.

  2. The 26th Qimpro Convention – deadline 15 June

    June 1, 2014 by ahmed

    For the first time, with the assistance of BPIR.com, Qimpro is opening up its competition for cross-functional project teams to organisations outside of India. The deadline for applications is 15 June 2014 so get your applications together asap!

    · QualTech Prize for Process Improvement

    · QualTech Prize for Process Innovation

    · QualTech Prize for Sustainability

    Each of the three Prizes will be awarded in the Manufacturing and Services categories. Apart from traditional discrete and continuous process industries, Manufacturing also includes power generation, mining, and construction. Similarly, in the case of Services, apart from BFSI, hotels, airlines, IT/ITES, retail, and communication, it also includes power distribution, and hospitals.

    In 2013, the convention attracted 92 project entries.

    In 2014, the 26th competition cycle, aims to attract many more project entries from India and neighboring countries.

    Does your company have project teams in middle management that are breaking new ground in Improvement, Innovation, and Sustainability?

    Register your team projects for the 26th Qimpro Convention and vie for supremacy against our loyal participants such as: Titan, Aditya Birla Group, Godrej & Boyce, Vedanta Group, Reliance Industries, HDFC Bank, ICICI Bank, Kotak Mahindra Bank, YES Bank, Max Life and ICICI Prudential.

    Come and showcase how your company is changing the game.


  3. The 26th Qimpro Convention – Call for projects

    April 2, 2014 by ahmed

    For the first time, with the assistance of BPIR.com, Qimpro is opening up its competition for cross-functional project teams to organisations outside of India. The deadline for applications is 31 May 15 June 2014 so get your applications together asap!

    · QualTech Prize for Process Improvement

    · QualTech Prize for Process Innovation

    · QualTech Prize for Sustainability

    Each of the three Prizes will be awarded in the Manufacturing and Services categories. Apart from traditional discrete and continuous process industries, Manufacturing also includes power generation, mining, and construction. Similarly, in the case of Services, apart from BFSI, hotels, airlines, IT/ITES, retail, and communication, it also includes power distribution, and hospitals.

    In 2013, the convention attracted 92 project entries.

    In 2014, the 26th competition cycle, aims to attract many more project entries from India and neighboring countries.

    Does your company have project teams in middle management that are breaking new ground in Improvement, Innovation, and Sustainability?

    Register your team projects for the 26th Qimpro Convention and vie for supremacy against our loyal participants such as: Titan, Aditya Birla Group, Godrej & Boyce, Vedanta Group, Reliance Industries, HDFC Bank, ICICI Bank, Kotak Mahindra Bank, YES Bank, Max Life and ICICI Prudential.

    Come and showcase how your company is changing the game.


  4. 2nd Global Benchmarking and Best Practice Awards

    November 9, 2013 by ahmed

    KHDA team the Benchmarking Award winner

    with GBN members

    Immigration & Checkpoints Authority team receives

    the Best Practice Competition Award

     

    The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award were held at the Business Excellence Global Conference in October, Singapore.

    2nd Global Benchmarking Award:
    Entrants to the Best Practice Competition may also enter the Global Benchmarking Network’s Global Benchmarking Award. This requires organisations to share a best practice and describe how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. The GBN’s Global Benchmarking Award was designed by Benchmarking Partnerships (Australia), BestPrax Club (India) and COER (New Zealand) on behalf of the GBN. It was first trialed in India in 2010.

    Winner:

    • Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.

    Runners up:

    • Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
    • Our Benchmarking Approach, Ku Yuen Wah, Head – Process and Service Innovation, OCBC Bank, Singapore.

    2nd International Best Practice Competition
    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is aligned to the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).

    Winner:

    • ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore.

    Runners up:

    • UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore.
    • Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.
    • Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore.

  5. 2nd International Best practice Competition and 2nd Global Benchmarking Award

    October 7, 2013 by ahmed

    Only few weeks left to the finals of the 2nd International Best Practice Competition and the 2nd Global Benchmarking Award which will be held at the 5th Business Excellence Global Conference, 30/31 October, Marina Bay Sands Convention Centre, Singapore.

    Each presenter will give an 8-minute presentation to the audience and judges; this is an excellent opportunity to learn from 22 best practices and 6 benchmarking approaches.

    The judges will select one winner and three runners up for the International Best practice Competition, and one winner and two runners up for the Global Benchmarking Award

    Entries qualified for the 2nd International Best Practice Competition

    1. Boutique Customer Service in the Public Sector: a case of success, Abdulrahman Nassir, Chief of Customer Relations, Customer Relations, Knowledge and Human Development Authority, United Arab Emirates.
    2. Customer Credit Rating with the Capital productivity Increase Approach, Ali Anvari, Marketing and Sales Manager, Eghtesad Novin Leasing Co, Iran
    3. Transform Debt Collections into Positive Customer Experience, Thng Lai Ping, Vice President – Collections Supervisor, OCBC Bank, Singapore
    4. Plain English & Redesigned Communications for Work Pass Customers, Penny Han Divisional Director & See Meng Yeo, Senior Assistant Director & Ee Hong Ho, Senior Assistant Director, Ministry of Manpower, Singapore
    5. UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore
    6. ICA’s Multiple Channels, Minimum Visits, Many Benefits Approach, Yong Sin Kong, Senior Customer Services Executive (Passports) & Kok Guan Tan, Director (Citizen Services), Immigration & Checkpoints Authority, Singapore
    7. Operational Excellence – Delivering Electronic Paperless Workflow on Customer Onboarding, Diana Chan, Senior Vice President, United Overseas Bank Limited, Singapore
    8. Hinduja Hospital Short Stay Service and Care@Home Services, Joy Chakaborty, Senior Director – Operations, P. D. Hinduja National Hospital and Medical Research Centre, India
    9. Public Opinion Center, Khalid Ali Shehail, Deputy of General Director of Total Quality Dept. & Abdulla Ahmad Ashkanani, Head Section of Administrative Excellence , Dubai Police, United Arab Emirates.
    10. Supplier relationships and partnerships, Teoh Phaik Lin, Rachel, Assistant Vice President, OCBC Bank Malaysia Berhad, Malaysia.
    11. Strategic planning and deployment, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
    12. The B-Bidding Policy in our Employee Performance Management Framework, Francesca Lau, Senior Manager, Building and Construction Authority, Singapore
    13. To Improve Company Performance on Financial, Department Performance and Staff Quality through Implementation of PLWS, Ahmad Reza Kamaruddin, Chief Integrity Officer (CIO), Brahim’s Airline Catering Sdn Bhd, Malaysia
    14. Scholarship Innovative Strategy towards Guaranteed Employment Opportunities, Lt. Colonel Khaled Al-Khouri, Education Administration Director, Abu Dhabi Police General Head Quarter, United Arab Emirates.
    15. What Works: Creating a momentum for educational change, Hind Almualla, Chief of Engagement, Knowledge and Human Development Authority, United Arab Emirates.
    16. Training in the Private Security Industry, Colonel Ahmed Al Hantoubi, Federal Director, MOI – Private Security Business Department, United Arab Emirates.
    17. Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore
    18. Improving Tire Production by the establishment of the Productivity Management Excellence Cycle, Seyyed Mehdi Pourbagheri, Manager of Industrial Engineering Department, BAREZ Industrial Group, Iran.
    19. Unique Innovation across the Jewellery Industry, Sumant Sood, Titan Company Limited, India.
    20. Social and environmental responsibility, Lal C. Weerasinghe, Director/ General Manager, Sierra Readymix (Pvt.) Ltd, Sri Lanka.
    21. Building a strong culture through staff involvement in corporate social responsibility initiatives, Sze Ghiong Wong, Executive Engineering Geologist, Building and Construction Authority, Singapore
    22. Innovative Eco Friendly Initiatives, Sudhir Soundalgekar, Vice President – Lifestyle & Specialty Projects, Shoppers Stop, India

    Entries qualified for the 2nd Global Benchmarking Award

    1. Our Benchmarking Approach, Silvia Shoba Vincent, Senior Executive & B. G. Shenoy & Director & Rajiv Vasudeva, Country Director, Global Indian International School, Singapore.
    2. Our Benchmarking Approach, Mojtaba Nikravesh, Head of R&D and marketing department, Bank Pasargad, Iran.
    3. Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.
    4. Our Benchmarking Approach, Praveen Suvarna, Group Executive Vice President, YES BANK Ltd, India
    5. Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
    6. Our Benchmarking Approach, Yuen Wah Ku, Head – Process and Service Innovation, OCBC Bank, Singapore.