1. 4th International Best Practice Competition – 1st Call for Entries

    August 1, 2015 by ahmed

    The Best Practice Competition, http://www.bestpracticecompetition.com, encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 14 August 2015. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27th November 2015, Manila, Philippines, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014).

    Last year we had 52 entries with 32 qualifying to the Competition Event. Entries were received from 12 countries. This year we would like to do even better!

    Download an entry form or view a promotional flyer to share with your colleagues.


  2. Winners of the 3rd International Best Practice Competition

    November 28, 2014 by ahmed

    The 3rd International Best Practice Competition was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is aligned to the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).

    Award winner: JIC team with James Harrington, Professor Tony Bendell and Marc Amblard, CEO of EFQM

    Runner up: Maritime and Port Authority of Singapore (MPA) Runner up: Hospital Plató (Spain)
       
    Runner up: Dubai Police (UAE) Runner up: Yes Bank (India)

    Winner:

    • SPEARS Methodology for Employee Empowerment and Inculcating Excellence, Robby Thommy, Managing Director and Loganathan Murthy, HSET Head, Al Jazeera International Catering LLC, UAE

    Runners up:

    • MPA Future Ready Project, Manin Kaur, Assistant Director, Organisational Excellence Department, Maritime and Port Authority of Singapore (MPA), Singapore
    • Health Education Courses in the Street: A Service to the Citizen, Marta Barahona Orpinell, Client Management Coordinator and Cristina Martínez Mourin, Quality Coordinator, Hospital Plató, Spain
    • Virtual Application, Dr. Ahmed Bin Subaih, Deputy Director, Smart Services and Dr Mansoor Nasser Alrazooqi, Director, Virtual Applications Development Centre, Dubai Police H.Q., UAE
    • Customer Engagement through Social Media, Vivek Venugopalan Nair, Vice President, YES Bank Ltd., India

  3. Winners of the 3rd GBN’s Global Benchmarking Award

    by ahmed

    The 3rd GBN’s Global Benchmarking Award was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The award recognizes organisations that show how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. An organisation’s benchmarking approach is assessed on 4 perspectives; Leadership Commitment, Pervasiveness of Benchmarking, Formality of Benchmarking and Results Achieved. The award is organized by the Global Benchmarking Network (GBN).

    Winner:
    Our Benchmarking Approach, April Kwek, Assistant Vice President, Consumer Credit Risk Management Department, OCBC Bank, Singapore

    Runners-up:
    Our Benchmarking Approach, Jacqueline Landicho, Human Resource Management Officer, City Government of Tanauan, Philippines
    Our Benchmarking Approach, Leila Kuhpaee, Planning Manager & Management Representative, Sehat Industrial and Trading Co., Iran

    Award winner: April Kwek from OCBC Bank (Singapore)

    Runner up: Sehat Industrial and Trading (Iran) Runner up: City Government of Tanauan (Philippines)

     

    The OCBC Consumer Credit Risk Management have demonstrated a relentless commitment to improvement and pursuing best practices through benchmarking. Since 2010 they have undertaken over 20 best practice benchmarking and quality projects with more than 40% of staff being involved and trained in benchmarking. This has assisted them to achieve the following results:

    • Employee Satisfaction Score – 13% improvement
    • Customer satisfaction – 11 % increase
    • Customer Complaints – 30% decrease
    • Productivity – Consumer approvals unit productivity gain 22%

  4. Final Call to the International Best Practice Competition – Submit your entry by 24 Oct

    October 11, 2014 by ahmed

     

    The 3rd and Final Call for entries into the International Best practice Competition has just been announced. The 3rd International Best Practice Competition will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.

    Entries from (India, Malaysia, Pakistan, Saudi Arabia, Singapore, Spain, UAE) have qualified to the finals and we are hoping representatives from more countries will enter. The winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 24 October If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience. For more information about the competition visit the competition website BestPracticeCompetition.com


  5. 3rd and Final Call to the International Best Practice Competition – Submit your entry by 24 Oct

    September 9, 2014 by ahmed

     

    The 3rd and Final Call for entries into the International Best practice Competition has just been announced. The 3rd International Best Practice Competition will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.

    Entries from (India, Malaysia, Pakistan, Saudi Arabia, Singapore, Spain, UAE) have qualified to the finals and we are hoping representatives from more countries will enter. The winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 24 October If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience. For more information about the competition visit the competition website BestPracticeCompetition.com